PODCAST · education
Consumer Friend
by Consumer Friend
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about.
Episodes
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BONUS - WATT COULD GO WRONG
Episode Title: Bonus Episode – The Hidden Dangers of E-Bike and E-Scooter Release Date: 3 March 2025 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Geraldine Cosh – Product Safety Expert Episode Summary: It’s the final episode of Season 4, and we’re wrapping up with a bonus episode…
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Keanu Reeves Is Not In Love With You - Becky Holmes
Episode Title: Exploring Romance Fraud with Becky Holmes Release Date: 24 Feb 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest: Becky Holmes – Author of Keanu Reeves Is Not in Love with You THE LAST EPISODE OF SERIES 4!!!! -ALTHOUGH WE HAVE A BONUS POD OUT AT END OF FEB Episode Summary:...
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LoveSaid: Understanding Romance Fraud
Release Date: 10 Feb 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Anna Rowe – Founder of LoveSaid and Catch the Catfish, romance fraud awareness campaigner Episode Summary: In this powerful episode of the Consumer Friend Podcast, Adam and LouBax sit down with Anna Rowe, a leading...
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Understanding Ombudsman Services with The Ombudsman Association
Episode Title: The Role of Ombudsman Services with Donal Galligan Release Date: 27 Jan 25 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Donal Galligan – Chief Executive of the Ombudsman Association Episode Summary: In this insightful episode of the Consumer Friend Podcast, Adam and...
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Understanding Behaviour wiith Vic O’Farrell
Release Date: 13 Jan 2025 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Vic O’Farrell – Behavioural and Personality Expert, Founder of Queen of Behaviours Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise are joined by Vic O’Farrell, also known as the...
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Top 5 Trading Standards Consumer Issues with Jemma Cox
Release Date: 23 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at Cardiff University Episode Summary: In this festive episode of the Consumer Friend Podcast…
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GAMECHANGER – Empowering Renters and Landlords
Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme Release Date: 9 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jennifer Harris – Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS) Episode Summary: In this episode…
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The power of language - STOP BLAMING VICTIMS
How our language is blaming fraud victims Release Date: 25 Nov 2024 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Dr. Elisabeth Carter – Associate Professor at Kingston University specializing in criminology and forensic linguistics. Episode Summary: In this episode of the Consumer...
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Battling Rogue Traders: Licence to Build
Protecting Consumers from Rogue Builders Host(s): Adam Carter Louise Baxter MBE (LouBax) Guests: Sara Griffiths – Consumer advocate and victim of rogue building practices Sam Davison – Police officer, advocate for change, and victim of rogue building practices Episode Summary: In this episode of...
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Understanding Human-Centric Communication
Modern Communication with Nick Looby Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies. Episode Summary: In this episode, Adam and Louise are joined by Nick Looby, an expert in...
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You Don't Own Me – Understanding Domestic Abuse
Championing Survivors with Lucy Wade from You Don't Own Me Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Lucy Wade – Founder of You Don't Own Me (YDOM), a platform for raising awareness of domestic abuse and offering resources and support to survivors. Episode Summary: In this…
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Citizens Advice: Supporting Communities and Navigating Consumer Issues
Release Date: 30/09/24 Host(s): Adam Louise (LouBax) Guests: Jon Walters – Senior Service and Contract Manager, Citizens Advice Judith Wood Archer – Senior Delivery Director, Society Matters Citizens Advice Gateshead Episode Summary: In this episode, Adam and Louise are joined by Jon Walters and...
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WTF! - What the Fraud!
In this episode, Adam and Louise sit down with Paul Maskall, a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen to them, despite it being one of the most common crimes in the UK. The conversation delves into…
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Season 4 - Teaser
A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the work they do in their field. From human behavior, communications and fraud, we have a wide range of...
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Ask the team - Season 3 higlights
Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand cars and building work. They also talk through the previous podcast and discuss what's coming for season 4. Thank you all...
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Your data! Where does it go?
Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the world? how do you get targeted by advertisers and scams? And how do you get your data removed? Know your rights! Link…
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Consumer vulnerability - NICE report
Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention! Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook...
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Media literacy - critical thinking
Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in our lives, how do we know what to consume, what to believe and what could be dangerous to us! Media...
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Fraud and Scams
Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it). This pod talks about the new government Stop Think Fraud campaign along with a Linny's fraud…
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Protect Your Smile - teeth whitening, the dangers
In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign. In a world obsessed with achieving the perfect smile, the #ForFakeSake campaign aims to educate...
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If you can't solve an issue with the business you bought from
In todays pod, Adam and Lou talk to Kevin Grix from the Dispute Resolution Ombudsman Service (DRO). If you feel that the business that you have used for purchasing goods or services hasn't kept their side of the contract (Not fit for purpose, as described of of satisfactory quality) then you…
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Retrofit with an expert - MCS
Adam & Lou are joined by Alex Hughes, a Scheme Manager at MCS. MCS certify both products and traders in the vital renewable energy sector giving consumers more trust and confidence in the green energy sector. Find out about all the work that goes into making sure the products we use are safe,...
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Christmas refunds and January sales
In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website:...
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Fakemas - Buying fakes at Christmas
Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments. What are people searching for? find out here! Protect yourself and your loved ones this Christmas, buy real Send us Fan Mail Please like,...
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Accepting Ts & Cs - Unfair contract terms
Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms. Adam and Lou discuss what could be considered to be unfair in written (or even unwritten) contracts and notices. Your rights made easy! Send us Fan Mail Please like…
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Season 3 intro and the birth of consumer rights
We're back! Slightly later than promised but Adam and Lou are back. This is just a little teaser on what to expect over the next 11 episodes from the team at Consumer Friend. There is also a bit of a history lesson on the birth of consumer rights, how it all started, you'll never guess. Send us…
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Any other business
The final episode of the second series is here. A quick recap of the previous 11 podcasts, some topical consumer rights stories that have been in the news over the last couple of months and test the expert (Louise) bit at the end. See you all in a couple of months, thank you everyone for…
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Buying used cars
Adam and Louise discuss your rights when buying used cars. Whether its from a business, a private seller or from an online marketplace you should know your rights in order to get the right deal for you. Used car complaints is by far the most complained about service/goods coming into the Citizens...
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Retrofit - Real people with real experience
Adam and Lou are joined by two people that have been through the retrofit journey and have become advocates for sustainable homes. There are no downfalls to having a more energy efficient homes, it reduces your fuel bills, reduces your carbon footprint and helps to save the planet! Lucy Haden…
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Ask the Team 2
Adam and Lou from Consumer Friend takes questions from the listeners about consumer rights and problems they've had with holidays, vets (services), online retailers (goods) and solar panels. Plus a very interesting fact about squirrels! Keep the questions coming and thank you for all the...
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BONUS - ENERGIZE
Adam and Lou introduce Consumer Friends Energize - Retrofit. How we should all get involved in improving the performance of our homes to save the planet and our bank balance. We hope you can all get involved in helping to spread awareness. What dopes Retrofit actually mean? find out here. Send us...
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Tickets
Adam and Lou talk about their favourite gigs and what would've happened if the tickets they bought for these events ended up being fake! Your right's when your buying tickets and how to buy them safely! Great advice on Consumer Friend but also here at The Socirety of Ticket Agents (STAR) -...
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How to get your money back (S75)
There are protections in place if you are let down by a business when asking for a refund. Its always best to pay by credit card because that offers you protection under Section 75 of the Consumer Credit Act. Adam and Lou talk about how and when you can use it with some amusing examples. Send us...
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Retro with Russ
Saving the planet and your money! In this pod, Adam and Lou talk to Retrofit expert Russell Smith (RetroRuss) from Parity Projects and Retrofit Works about creating a plan to make your home more cosy and energy efficient. Why do we need to do this? TO SAVE THE PLANET! We all need to take some...
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One year, still here, no idea, all the fear!
Our birthday pod! We can't believe it's been a year already! Adam and Lou talk about the last year, how and why they started Consumer Friend, mistakes and successes and a few giggles. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on...
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Plain English - Language Timothy!
The average age reading age in the UK is around 10 years old! We all need to understand the information we are receiving from businesses in order to make the right choice for us and get the best deal. Businesses should be designing their products and services to be accessible to as many people as...
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Shopping for a holiday
Adam and Louise talk about the how to make sure that you have the holiday that you paid for! your rights when booking a holiday and how to avoid the scams. Check the reviews and pay with a credit card are the top tips. Send us Fan Mail Please like, subscribe and rate to help increase the reach in...
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How to not ruin your face - Cosmetic safety
Adam & Lou discuss the dangers of purchasing fake cosmetics. It turns out that if the price is too good to be true, it probably is. We look at the effects that these dangerous chemicals can have on our skin and body, the history of cosmetics and how to avoid buying them! Send us Fan Mail Please...
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Series two - Intro
Adam and Lou take a quick look at what's going to be coming up in the second series of the Consumer Friend Podcast. From plain language to buying used cars and your rights when buying a holiday along, Consumer Friend has got your back. Please get in touch with any questions at...
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Digital content and online buying rights
The last Pod in the first series of the Consumer Friend Podcast! Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of stopping. Do you know your rights when buying goods online and when buying digital content? Find out here. Check a website at...
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Ask the team & Black Friday
Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you think you are. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also...
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Cost of living scams
Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis. Energy rebate, impersonation and fake loan scams are rife and criminals can seize on any opportunity which can create a sense of panic, worry and anxiety in the population. We all go through periods of...
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Product safety
Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys. we look at what is expected from all the businesses in the supply chain from design and manufacturing to retail and how we as consumers have a responsibility to…
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Consumer vulnerability 2
Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all. Information for businesses to take on board in regards to inclusive design and recognising vulnerability. Send us Fan Mail Please like, subscribe and rate…
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Retrofit 2 - Whole House
Adam and Lou are joined by Faisal from HIES, a leading consumer protection organisation covering the installation of home energy products. Today they talk about the ideas behind becoming 'energy independent' and take a look at solar panels, battery storage and heat pumps. Please like, subscribe…
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Consumer vulnerability
Louise and Sophie talk about consumer vulnerability by looking at life events that can effect our ability to make decisions. We can all go through periods of vulnerability in our lifetime, understanding, sharing and owning it can help you get the right deal for you! Send us Fan Mail Please like,...
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Retrofit 1 - EPC and Fabric First
Louise and Adam talk about the first steps to take when looking at making your home more energy efficient. This can help reduce your energy bills and decrease your carbon footprint. What is Net Zero? What's an EPC? why do we need to worry about the moisture in our home? answers here and on the...
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Finding a good trader
Sophie and Louise are joined by special guest Ben from TrustMark. A look into how to find a good, reliable trader and some great tips on how to avoid the rogue ones! more information at www.ConsumerFriend.org.uk. Follow us on socials! Send us Fan Mail Please like, subscribe and rate to help...
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Services
Adam and Sophie talk about your rights when using services. Services are something that we use on a daily basis and we need to know what we are entitled to, and what we're not when using them. Send us Fan Mail Please like, subscribe and rate to help increase the reach in the UK. You can also…
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Buying goods in shops
Louise and Adam discuss your rights when you're out and about buying goods from shops, what you can do, what you can't do and how long you've got to do it! More information at www.ConsumerFriend.org.uk, please get in touch through the website. Send us Fan Mail Please like, subscribe and rate to...
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ABOUT THIS SHOW
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about.
HOSTED BY
Consumer Friend
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Frequently Asked Questions
How many episodes does Consumer Friend have?
Consumer Friend currently has 51 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Consumer Friend about?
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding...
How often does Consumer Friend release new episodes?
Consumer Friend has 51 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Consumer Friend?
You can listen to Consumer Friend on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Consumer Friend?
Consumer Friend is created and hosted by Consumer Friend.
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