PODCAST · business
Customer First Radio
by David Ciancio, Dave Clements
Today’s Retail industry is seeing its most significant changes in the past 50 years, driven by technology advances and changing consumer needs. A new epoch in Retail has arrived, where only those most agile and adaptable to change will survive. Join David Ciancio and Dave Clements for short stories about how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.
Episodes
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Episode 4 | How to Supercharge Your Brand: Making Your Planogram Insights Go Further
In this episode we hear from experts across dunnhumby and VST’s CEO & Co-Founder, Nick Theodore, as we imagine what’s next for category management in the years to come.
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Episode 3 | How to Achieve Greatness: Putting Your Data to Work
In this practical episode, we dive into real-world use cases with experts at Red Bull and Heineken to show how category managers can make data work harder, faster, and smarter for their teams and retail partners.
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Episode 2 | How to Make Things Better: Solving Category Management’s Biggest Problems
In this episode, we discuss outdated tools to time-consuming processes. Plus, what retailers such as Tesco are looking for when it comes to supplier insights on space, range and fixture - and how platforms like Planogram Publisher are helping brands deliver exactly that..
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Episode 1 | Category Management with dunnhumby
Welcome to Category Management with dunnhumby, in partnership with VST. We’re kicking off with a 4-part mini-series centred around the evolution of Planogram and space data. dunnhumby’s Rhiannon McGoldrick and VST’s Ruby Wright offer a sneak peek of what’s to come in future episodes, featuring...
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Episode 17 | Retail Media, with Julie Jeancolas and Catherine Bell
Join Julie Jeancolas, Global Head of Product, Strategy and Partnerships at dunnhumby media, as she speaks with Catherine Bell, Head of Consulting for dunnhumby media. They discuss they key findings from a new dunnhumby report where more than 300 marketing and media professionals gave their…
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Episode 16 | Multichannel Retail Pharmacy, with Tom Block and Mariana Nunes
Join Tom Block, Head of Growth Sector Strategy & Offering at dunnhumby, as he speaks with Mariana Nunes, dunnhumby’s resident data science expert in Retail Pharmacy customer behaviour. They discuss all things multichannel retail pharmacy and how customers’ evolving behaviour has been defined by...
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Episode 15 | Tracking customer behaviour in inflationary times, with Feroud Seeparsand
Adrian Newson, Head of Customer Strategy & Insights at dunnhumby, speaks with Senior Consumer Psychologist, Dr. Feroud Seeparsand, as they look at the latest dunnhumby Consumer Pulse research, analysing how customer behaviour is changing during these inflationary times.
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Episode 13 | The Evolution of Customer Data Science, with Sandra Stanley
Dave Clements, Retail Director for dunnhumby, talks with Sandra Stanley, Chief Data Science Officer, about all things data science - how it can help give retailers and brands a competitive edge, and why it's the 'sexiest job in the world'!
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Episode 12 | Customer Data and Technology in Retail Media, with Julie Jeancolas
Dave Clements, Retail Director for dunnhumby, talks with Julie Jeancolas, Head of Media and Customer Engagement Solutions, about all things retail media - why it's grown in importance for retailers and brands, the key factors for success, and how data and technology can help give retailers a...
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Episode 11 | Customer First Strategies for Retail Pharmacy, with Christiane Feresin
Tom Block, Head of Retail Pharmacy at dunnhumby, sits down with Christiane Feresin, Media & Customer Engagement Manager, to discuss the retail pharmacy sector and the evolving needs of customers in this post-pandemic world.
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Episode 10 | Customer First Personalisation at Scale, with Emily Turner, Consulting Director, Customer Engagement and Media
Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it...
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Episode 9 | Insights from the Consumer Pulse Survey, February 2022
Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries.
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'Episode 8 | Customer First Business Practices for Inflationary Times
Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.
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Episode 7 | Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby
Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info on the new dunnhumby retail media platform.
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Episode 6 | Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby
David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.
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Episode 3 | Grant Steadman, President of North America for dunnhumby
David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the Customer First model.
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Episode 2 | Erich Kahner, Associate Director of Customer Strategy at dunnhumby
The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned…
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Episode 1 | What it means to be Customer First
In the first episode of Customer First Radio, Dave Clements, Global Head of Retail for dunnhumby and David Ciancio, Global Head of Grocery for dunnhumby kick off the series by discussing what it means to be a truly Customer First business, share which retailers and brands today embody a Customer...
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ABOUT THIS SHOW
Today’s Retail industry is seeing its most significant changes in the past 50 years, driven by technology advances and changing consumer needs. A new epoch in Retail has arrived, where only those most agile and adaptable to change will survive. Join David Ciancio and Dave Clements for short stories about how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.
HOSTED BY
David Ciancio, Dave Clements
CATEGORIES
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Frequently Asked Questions
How many episodes does Customer First Radio have?
Customer First Radio currently has 21 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Customer First Radio about?
Today’s Retail industry is seeing its most significant changes in the past 50 years, driven by technology advances and changing consumer needs. A new epoch in Retail has arrived, where only those most agile and adaptable to change will survive. Join David Ciancio and Dave Clements for short stories...
How often does Customer First Radio release new episodes?
Customer First Radio has 21 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Customer First Radio?
You can listen to Customer First Radio on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Customer First Radio?
Customer First Radio is created and hosted by David Ciancio, Dave Clements.
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