Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is.In this episode, I’m sitting down with Michael, who applied to nearly 1,000 Customer Success jobs without landing a single interview. We unpack the exact shifts that finally changed everything, from the networking strategy that started getting hiring managers to respond to the mindset changes that helped him stop “pre-failing” before interviews even started. Within six months, he landed not one but two CS jobs using a completely different approach.You’ll walk away with a clearer understanding of what is actually working in today’s CS job market and how to stop wasting time on strategies that are keeping you stuck. If you are ready to finally start getting interviews and feel confident in your job search again, hit play and let’s dive in.And if you’re exhausted from applying to jobs and getting ghosted, apply for 1:1 coaching HERE and let’s change the way you approach your job search.2:12 – Why applying to a thousand jobs got zero interviews and led to burnout7:22 – What made investing in coaching the turning point for building confidence and community9:41 – How shifting from resume tweaks to direct networking created instant momentum13:17 – Why modern job search networking is smarter than awkward meetups18:31 – How applying to fewer jobs but following up strategically leads to better results22:14 – Landing two customer success jobs in under 45 days using the networking-first strategyFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode120FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it?In this episode, I’m walking you through a simple four-step framework to build a business case that actually makes it hard for your company to say no. I dive into how to connect your work to what leadership cares about, how to prove your impact with real numbers, and how to think about your promotion like a strategic decision, not a hope. I also get into what most people miss when it comes to stakeholder buy-in and skill growth.You’ll walk away knowing exactly how to position yourself as the obvious next choice. If you’re ready to stop waiting and start making your promotion inevitable, hit play and let’s dive in.And if you are tired of waiting to get promoted and want a clear strategy to position yourself as the obvious next choice, apply for 1:1 coaching HERE and let’s build your business case together.01:52 – Why waiting for your promotion usually doesn’t work04:13 – How business impact wins over personal goals every time06:36 – Proving your value with numbers even without perfect data09:43 – Mapping key stakeholders to get your promotion approved12:39 – Building your growth playbook before you ask for a raise17:24 – Using this framework to land higher roles in interviewsFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode119FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer?In this episode, I’m breaking down the seven mistakes I see candidates make when answering tell me about a time questions and why their stories just aren’t landing the way they think they are. I’ll show you what’s actually going wrong inside your answers, what hiring managers are really paying attention to, and how to fix your stories so they feel clear, structured, and impactful without overthinking every word. These are the exact shifts I teach my clients to help them stand out in a crowded interview process.You’ll leave knowing how to turn your experience into answers that feel confident and convincing instead of scattered or forgettable. If you want to walk into your next interview knowing exactly how to answer any question with confidence, hit play and let’s dive in.And if you’re tired of your interview answers falling flat and costing you offers, apply for coaching HERE and let’s turn your stories into answers that actually get you hired.2:22 – Why leaving out numbers in your interview stories causes interviewers to underestimate your impact6:21 – How jumping straight into tactics without sharing what’s at stake makes your story less compelling8:38 – When you spend too much time on context, you risk losing the interviewer before you get to your actions10:48 – Why giving a general approach instead of a specific example makes it seem like you’re not listening12:42 – The habit of saying “we” instead of “I” in your stories causes interviewers to question your ownership14:25 – When your interview answers go over two minutes, you lose attention and risk not being put in front of customersFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode118FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if one message could instantly get you into a final round interview?In this episode, I’m breaking down the real story of how one senior CS leader went from getting rejected in final rounds to landing a Director role in under 60 days. I’ll show you the exact move that got her into a final round interview when she was completely overlooked, and the subtle shift that helped her turn objections into a yes. This is not about working harder, it is about thinking differently.If you want to stop getting passed over and finally start landing offers, hit play and let’s dive in.And if you’re done getting so close to offers but still missing out, apply for 1:1 coaching HERE and let’s fix what’s actually holding you back.00:43 – The one thing that changed everything for Kelly’s job search as a senior CS leader04:53 – Why strategic outreach matters way more than resume tweaks in landing interviews06:47 – How a simple outreach message made Kelly the third candidate in a final round, even after the role seemed closed09:14 – Identifying and crushing objections before they become reasons not to hire you in senior-level interviews11:26 – The difference between just acknowledging a skill gap and actually showing how you’ll close it for the hiring manager15:08 – The two learnable skills that turn job searches aroundFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode117FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the only thing standing between you and a higher offer is how you negotiate it?In this episode, I’m breaking down the 8 negotiation mistakes I see customer success job seekers make that quietly cost them thousands. We’re getting into when to actually negotiate, how to handle that first salary question without boxing yourself in, and the overlooked levers you can pull beyond base salary that most people miss.If you want to approach your next offer with confidence, use real leverage, and stop leaving money on the table, hit play, because one of these mistakes? You’re probably making it without even realizing.04:09 – When to negotiate that will give you the most leverage05:22 – How to answer phone screen salary questions10:50 – What else you can negotiate besides your salary16:14 – Why respectful negotiation won’t cost you the offer and exposes red-flag companies18:31 – Why you shouldn’t skip applying for jobs with low posted salary ranges (even though they are negotiable)FREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode116FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the reason you’re stuck in your job search… is because you’re not actually searching at all?In this episode, I’m breaking down why “passively looking” isn’t a strategy (it’s a comfort zone), why handing your resume to a recruiter won’t magically land you opportunities, and the subtle mindset shift that’s keeping you stuck way longer than you need to be. I’ll walk you through what an actual job search looks like and why it’s probably a lot simpler (and more doable) than you think.By the end, you’ll see exactly where you’ve been spinning your wheels and what to do instead to start creating real momentum. If you want to stop “passively looking” and start landing real opportunities that actually move your career forward, hit play and let’s dive in.And if you’re ready to stop “passively looking” and start running a job search that actually gets results, apply for coaching HERE and let’s build a strategy that moves you forward.02:49 – Why Being “Open to Opportunities” Isn’t a Real Strategy03:42 – Passive Job Searching as a Coping Mechanism (and Why It Keeps You Stuck)05:47 – The Critical Flaw in Thinking Being Selective Means You Should Be Passive08:03 – Why Relying on Recruiters Won’t Land You Your Next Role10:18 – What an Active Job Search Actually Looks Like (And Why It Doesn’t Have to Be Exhausting)11:28 – How to Be Selective AND Strategic: The Three-Ingredient Formula14:23 – Why the “Passive” Job Search Is Dead and What to Do Instead15:36 – What It’s Costing You to Stay Passive in Your Job SearchFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode115FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What actually separates a great Senior CSM from someone who’s ready to lead a team, and why does that jump feel so much harder than it should?In this episode, I’m breaking down the real gap no one talks about when stepping into people leadership and why being exceptional at your role isn’t the same as being ready to manage others. I’ll walk you through the mindset shifts, skill gaps, and behind-the-scenes expectations that quietly determine whether you get promoted or passed over.If you’re ready to stop feeling overlooked and start positioning yourself like a future leader, this will show you what to focus on next. Hit play and let’s dive in.And if you’re ready to bridge the gap and position yourself as the obvious next leader, apply for coaching HERE and let’s map out your next move together.01:33 – Why Moving from Senior IC to Leadership Feels Impossible and Why It Isn’t Your Fault03:16 – Why Waiting For An Internal Promotion Can Keep You Stuck05:16 – How Targeting Early-Stage Or Founding CSM Roles At Startups Can Be Your Ticket To Player-Coach and Leadership Positions (If You Find The Right Fit)07:41 – How to Identify Real Player-Coach Opportunities (and Avoid the Trap Roles)14:37 – The Must-Have Experiences to Compete for Startup CS Leadership Roles17:19 – How to Position Yourself as the Solution Startups Are Actually Searching ForFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode114FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Mass applying to jobs might feel productive, but what if it’s actually the exact reason you’re not getting hired? Because after a year of digging into the data, talking to recruiters, and studying how these systems really work, I can tell you, this strategy is doing more harm than you think.In this episode, I’m breaking down what actually happens when you use mass apply tools and why they can get your resume filtered out before a human even sees it.I’ll walk you through how this approach makes you look to hiring managers, the hidden ways it’s hurting your positioning, and the long-term career damage most people never even consider. And more importantly, I’ll show you what’s actually working right now, backed by real client data.If you’re tired of hearing crickets after hitting submit, this will completely reframe your approach. Hit play because the fix might be simpler (and more strategic) than you think.And if you’re stuck in the apply-and-hear-nothing cycle, apply for coaching HERE and let’s build a strategic job search that actually gets you interviews and results.00:44 – Why Mass Applying to Jobs Is Sabotaging Your Career (and Not Solving Your Job Search)02:25 – How Targeted, Quality Applications Lead to Faster Hires and Promotions06:31 – Why Recruiters Filter Out Mass Applicants (and How to Avoid the “Lazy Candidate” Label)11:28 – The Cost of Landing the Wrong Job: Why Shortcuts Lead to Short Tenures18:38 – Are Job Search Services Actually Helping or Just Getting You Flagged?21:01 – Your Next Job Is the Next Chapter. Here’s How to Make It CountFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode113FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the reason you’re not landing interviews isn’t your experience, but your strategy? In today’s episode, I’m sharing the story of Junior, a Customer Success Manager who applied to over 1,000 jobs across 2.5 years and had almost nothing to show for it except a handful of interviews.In this client spotlight episode, we unpack exactly what changed when he stopped using the “spray and pray” approach and started approaching his job search with a completely different strategy. We talk about the mindset shifts that helped him move past anger and rejection, the resume changes that suddenly unlocked interviews, and the outreach strategy that helped him connect directly with hiring managers instead of getting lost in the applicant pool.The result? He went from averaging one interview a month to multiple interviews in just a few weeks and signed a job offer in about 90 days.If you're ready to stop sending out endless job applications and finally understand what actually gets results in a competitive job market, hit play to hear the strategy shift that made all the difference.And if you’re tired of applying to jobs and hearing nothing back, apply for coaching HERE and let’s fix your strategy together.00:28 – Why "Spraying and Praying" Your Resume Leads to Burnout, Not Results02:54 – The Emotional Toll of Layoffs and Why Mindset Shifts Are Critical for Job Search Success05:16 – How Applying to Over 1,000 Jobs Led to Only 20 Interviews (and What Had to Change)11:02 – The Game-Changing Impact of a Professionally Written, Targeted Resume12:35 – Why Targeted Outreach (Not Just More Applications) Opened New Doors for Junior15:15 – What Most Job Seekers Get Wrong When Messaging Recruiters on LinkedIn17:08 – How Consistent Interview Practice (and Feedback) Turned Rejection Into Confidence18:55 – Why Overpreparation for Interviews Is About Confidence, Not Sounding Rehearsed24:17 – The Mindset and Community Support That Helped Junior Land a Role in Just 90 DaysEPISODE LINKS:Connect with Junior on LinkedInFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode112FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the thing standing between you and your next promotion as a CSM isn’t working harder but learning how to spot expansion opportunities without ever feeling like a salesperson?In this episode, I’m breaking down two ridiculously simple approaches to expansion that you can start using immediately, even on your very next customer call. We’ll walk through the quick “inside-out” method to uncover low-hanging opportunities in your existing accounts, plus the more strategic “outside-in” approach that helps you think like a trusted advisor and connect your customer’s business goals to real revenue opportunities.By the end of this episode, you’ll start seeing expansion differently… not as selling, but as understanding your customer’s business and connecting the dots in a way that naturally creates growth. If you’ve ever felt uncomfortable with upselling or worried it’s not “your job” as a CSM, this might completely change how you think about your role and your earning potential. Hit play and let’s talk about the playbook most CSMs were never taught.02:09 – Why Getting Comfortable With Selling is Key for CSM Career Growth04:01 – The Fastest “Inside-Out” Way to Find Expansion Opportunities07:59 – Three Natural Questions to Uncover Expansion on Customer Calls12:47 – The Strategic Power of the “Outside-In” Approach (and Goal Trees)22:03 – How Treating Expansion as Problem-Solving (Not Selling) Gets You PromotedFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode111FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the reason you keep coming in second place in your CSM interviews has nothing to do with your experience and everything to do with what you’re missing in the presentation?In this episode, I’m breaking down the three exact categories hiring teams are grading you on… and yes, I used to be the person creating the scorecards. I’ll show you how to use the prompt like a literal checklist, the basic mistakes that instantly cost you points, and how to prove you actually think like a strategic, consultative CSM (not just someone who can build a decent slide deck).I’ll also discuss executive presence and the subtle signals that make a team feel confident putting you in front of their biggest customers. If you want to stop guessing what they’re looking for and start positioning yourself as the obvious hire, this is your blueprint. And there’s one simple shift at the end that could put you ahead of 98% of candidates. Hit play and let’s dive in.00:43 – Why Presentations Are “Make or Break” in Customer Success Interviews04:07 – The Game-Changing Tip That Instantly Puts You Ahead of 80% of Candidates06:27 – The Three Big Categories Hiring Teams Use to Grade Candidates (And Where Most Applicants Slip Up)09:24 – Common Pitfalls: Why Generic Tactics and Lack of Engagement Hurt Your Chances15:09 – What Makes Executive Presence So Crucial During an Interview Presentation20:23 – Don’t Overwhelm Yourself: Pick 2–3 Areas to Improve Each TimeOTHER EPISODES YOU'LL LOVE:🎙️Tune in to a curated playlist on tips to nail your next Customer Success Interview PresentationFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode110FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Bold move, but here it is… being a top performer isn’t enough to land you that internal promotion you're eyeing. And if you think your KPIs will carry you to the next level, think again.I get this DM all the time, “Carly, there’s an opening on my team. Should I even bother applying?” In this episode, I’m breaking down exactly what to say the moment a role is posted (yes, I give you the script), why being a top performer isn’t enough, and what leadership is really looking for when they promote internally. We’re talking performance vs. impact, how to make yourself difficult to replace, and how to position yourself as the obvious choice months before a role ever opens.If you’re tired of wondering whether you’re “good enough” or waiting for someone to tap you on the shoulder, this will completely reframe how you think about internal growth. By the end, you’ll know exactly how to stop hoping for a promotion and start strategically earning it.Because when the next role opens… will they think of you first? Hit play and let’s make sure the answer is yes.And if you’re ready to make your next move, apply for one-on-one coaching HERE and let’s get your resume, interviews, and promotion strategy locked in.00:59 – Why You Can’t Wait for Your Manager to Notice You Want the Promotion04:20 – The Truth About Internal Postings: Someone’s (Probably) Already in Mind05:23 – Performance vs. Impact: Why Top Numbers Aren’t Enough for Career Growth09:13 – Fast, Actionable Ways to Show Internal and External Impact16:14 – How to Make Yourself Irreplaceable Before a Job Even Opens19:12 – What to Do If You Still Don’t Get the PromotionFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode109FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

If your customer success job search has been dragging on for months, the problem probably isn’t your experience — it’s the strategy you’re using. On today’s episode, I’m pulling back the curtain on exactly how my clients are landing customer success roles in under 90 days, even in a market where most searches take 6–12 months.If you’ve been applying nonstop, tweaking your resume, and still hearing crickets, I want you to know it’s not you… it’s the outdated approach you’ve been taught to follow.I’m walking you through the real, data-backed playbook we use behind the scenes to help job seekers stand out, get noticed by hiring managers, and start booking interviews faster. You’ll hear what’s actually working in 2026, why “doing all the right things” can still keep you stuck, and the shifts that can completely change your results.By the end, you’ll feel more clear, confident, and in control of your next move with a new perspective on what’s truly possible for your career. Hit play and let’s dive in.And if you’re ready to stop guessing and start getting real results in your job search, apply for coaching HERE and let’s build a strategy that helps you land the right customer success role faster and with confidence.1:10 – Why Your Customer Success Job Search Isn’t Working (Hint: It’s Not About Qualifications)3:01– Ben’s Story: 600 Applications, 0 Offers Until He Changed His Strategy5:53 – The New, Data-Backed Resume Rules for Customer Success8:09 – LinkedIn Optimization: How to Actually Show Up in Recruiter Searches9:10 – Why Direct Outreach Beats “Apply and Hope” Every Time10:55 – Interviewing Isn’t About Experience—It’s About Telling Your Story14:13 – Negotiating Offers: How to Stop Leaving Thousands on the Table16:25 – Coaching ROI: How Waiting Costs You Real MoneyFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode108FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if landing a $200K Customer Success role has a lot less to do with your title and a lot more to do with one thing almost no one is tracking?In this episode, I went full data-nerd and analyzed 10 recent clients who all accepted Customer Success offers between $175K–$230K. I pulled apart their resumes, KPIs, career paths, and job search histories to uncover the patterns that actually showed up at this level — not the advice we think matters, but what the data clearly revealed.I’m breaking down the types of companies paying top dollar, why domain depth quietly beats title chasing, and the specific metrics that consistently showed up across every high earner. We’ll also talk about why “just CSM” titles aren’t the red flag people think they are and what truly drives compensation once you’re aiming for $200K and beyond.By the end of this episode, you’ll have a much clearer roadmap for where to focus and what to stop stressing about if a $200K role is your goal. If you’ve been questioning whether you’re on the right path, this will give you answers. Hit play and let’s dive in.And if you’re ready to position yourself as the obvious choice for a high-comp Customer Success role? Apply to work with my team HERE.02:11 – Why High-Paying Customer Success Roles Are Tied to “Mission Critical” Software Companies04:14 – What Building Domain Depth Actually Looks Like (and Why It Matters More Than Job-Hopping)06:47 – The Truth About Job Titles: Why “CSM” or “VP” Alone Doesn’t Guarantee a Bigger Paycheck08:54 – The Real Drivers of 200k Salaries in Customer Success: Scope, Revenue, and Accountability12:15 – Why Non-Linear Careers (and Resume Gaps) Won’t Hold You Back From Earning More13:43 – How Even Top Candidates Struggle to Land Interviews (and Why Selling Yourself Is Everything)16:18 – The Actual Checklist for Breaking Into the 200k+ Customer Success Club17:16 – Why Tweaking Your Job Seeking Skills (Not Your Experience) Is the Ultimate Career Growth HackFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode107FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the reason your job search isn’t working has nothing to do with your experience and everything to do with how you’re showing up? In this episode, I sit back down with Zach Sanford to unpack a powerful shift most Customer Success professionals completely overlook… treating your job search like a CS role.We break down exactly how to demonstrate your CSM skills at every stage of the process—from discovery-driven interviews and stakeholder management, to value-based storytelling, strategic outreach, and even negotiation. You’ll hear tangible examples of what “walking the walk” actually sounds like in interviews, how to tier your job search like a book of business, and why small moments of delight (like thank-you notes) can make or break an offer. This is less about saying you’re a great CSM and more about proving it in real time.By the end, you’ll walk away with a clearer strategy, more confidence, and a completely different way to approach your job search—one that de-risks you as a candidate and positions you as the safest hire in the room. If you’re ready to stop applying harder and start showing up smarter, hit play and let’s dive in.0:46 – Why Customer Success Skills Give You a Unique Edge in the Job Search2:26 – How “Being a CSM” During Your Job Search Proves You Can Do the Job3:21 – Demonstrating (Not Just Talking About) Your CS Skills in Interviews5:26 – What “De-risking” Yourself for Hiring Managers Looks Like8:08 – Managing Your Job Search Like a CSM Manages a Book of Business13:01 – Leveling Up Your Interview Game with Context, Curiosity, and Tying Insights Together20:55 – Why Deep Research and Tailored Outreach Set CSMs Apart21:47 – The Power of Negotiation and Value Selling in CS Job Offers27:16 – How Small Gestures (Like Thank You Notes) Can Get You Hired30:21 – Why Being Intentional Wins In CS Job SearchFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode106FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Free Talent Report here: https://customer-success-career.captivate.fm/reportCSMs don’t leave because they’re bad at their jobs — they leave because no one can see the impact they’re making. In Part 2 of this series, I’m breaking down the real reason high-performing CSMs feel invisible, even when they’re driving renewals, expansion, and retention behind the scenes.We’re unpacking what “impact” actually means when CSMs say they’re missing it, why this isn’t a motivation problem but a systems problem, and the three patterns I see over and over again in teams with high turnover. I’ll walk you through where leaders unintentionally lose their best people, the gaps that prevent CSMs from articulating their value, and the exact operational, enablement, and management shifts that change everything without adding more work.By the end of this episode, you’ll finally have language, structure, and a clear action plan to make impact visible and undeniable. If you’re tired of feeling overlooked or watching top CSMs walk out the door, this is the missing piece you haven’t addressed yet. Hit plat and let’s dive in.1:07 – Why High-Performing CSMs Still Feel Invisible (and Leave Because of It)3:13 – The True Meaning Behind “I Want More Impact” (It’s Not Just About Praise)4:42 – How Being Forced Into Reactive Work Stops CSMs from Contributing Strategically6:10 – The Real Cost of Not Having Access to Key Metrics and Business Data11:51 – 5 Root Causes Leadership Misses That Make CSMs Feel Disconnected15:29 – 3 Critical Fixes: Better Operations, Enablement, and Coaching (Not Just More Tools)19:16 – Why Advocating for Growth or Finding a Company That Invests in You Matters Now More Than EverOTHER EPISODES YOU’LL LOVE:🎙️Episode 104: 85% of CSM Turnover is Preventable (Here's the Data) | Part 1FREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at [email protected] TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode105FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Talent Report here: https://customer-success-career.captivate.fm/reportWhat if I told you that 85% of CSM turnover is completely preventable — and most leaders are missing the real reason their top performers are walking out the door?In this episode, I break down insights from 1,474 Customer Success professionals who told us exactly why they’re job hunting. And spoiler alert, it’s not layoffs, pay, or return-to-office mandates. I reveal the surprising truth about what CSMs want most in their next role, and how even your most loyal team members start considering exits.I’ll also unpack the three types of CSMs who leave for growth, the invisible ceiling stopping your best people, and the #1 leadership blind spot you can correct to transform retention overnight. This is part one of a two-part series, and today we’re starting with the data leaders need to see.By the end of this episode, you’ll finally understand what’s normal, what’s fixable, and where your blind spots might be, whether you manage a CS team or you’re a CSM quietly feeling stuck. Want to know how to turn your team into unstoppable, loyal top-performers? Hit play and let’s dive in.4:04 – Why Most CSM Turnover Is Preventable5:57 – What “Growth” Actually Means for CSMs8:20 – Three Types of CSMs Who Leave for Growth13:03 – Why Impact Really Matters15:43 – Next Steps for CS Leaders & CSMs: Action Plans Are Coming in Part TwoOTHER EPISODES YOU'LL LOVE:Episode 105: The Real Reason CSMs Feel Invisible (And Your Action Plan to Fix It) | Part 2🛎️ FREEBIES & RESOURCES:Download the Talent Report: https://customer-success-career.captivate.fm/reportActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode104🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

That line on your resume that makes your stomach drop in interviews isn’t the problem. The way you’re talking about it is. In this episode, I’m breaking down exactly why career gaps and layoffs quietly derail otherwise strong candidates and how most people accidentally confirm an interviewer’s worst fears without realizing it.I walk you through what hiring managers are actually thinking when they see a gap on your resume and the two mistakes that cost candidates job offers every single day. I also share the simple three-part formula I use with clients to turn layoffs and career gaps into one of the most confident moments of the interview. No over-explaining. No defensiveness. No awkward justifications. Just a clear, calm story that reassures the interviewer and shifts the conversation back to your value.By the end of this episode, you’ll know how to talk about layoffs without spiraling or apologizing for your existence, and you’ll finally feel in control of a question that used to throw you off your game. If you’ve been dreading this part of the interview or replaying your answer in your head after every call, this one might change everything. Hit play and I’ll walk you through exactly what to say and why it works.1:16 – Why Career Gaps Aren’t Automatically Dealbreakers for Hiring Managers2:52 – The Three Hidden Fears Recruiters Have About Resume Gaps (and How to Disarm Them)6:06 – The Most Common Mistakes People Make When Discussing Layoffs in Interviews8:17 – The Simple 3-Step Formula That Turns Your Career Gap Into an Interview Strength13:09 – How to Pivot from Explaining Your Gap to Proving You’re Perfect for the Role16:17 – Why Owning Your Story (Not Over-Explaining) Makes You Instantly More Attractive to Employers 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode103🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the unexpected career lessons that came with it. This isn’t a highlight reel or a victory lap. It’s the real mindset shifts that changed how I approach hard things, fear, and consistency in my career and with my clients.I walk you through three lessons that apply just as much to your job search or next promotion as they did to building this podcast. We talk about why your future identity deserves a vote, how fear is often a green light instead of a stop sign, and why big goals sound impressive but realistic ones are what actually move the needle. Each lesson is grounded in real experiences and practical takeaways you can start using immediately without overhauling your entire strategy.By the end of this episode, you’ll feel clearer, calmer, and more confident about the next move you’ve been avoiding or overthinking. If you’ve been stuck in your head, burning out, or waiting to feel ready, this conversation might be the shift you didn’t know you needed. The real question is which of these lessons are you finally going to act on.2:20 – Why Your “Future Self” Should Have a Say in Your Career Decisions3:56 – How Acting Like the Confident Version of You Can Transform Your Interviews7:19 – Why Fear Means You’re Heading in the Right Direction—Not the Wrong One8:18 – The Surprising Reason Fear is a Signal You’re on the Right Path14:22 – Why Tiny, Realistic Goals Beat Unsustainable Large Ones for Consistency17:06 – How Consistency (Not Overwhelm) Helps You Get Hired and Promoted 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode102🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals.In this episode, I walk you through a smarter, more strategic way to prepare based on who you are interviewing with so you can tailor your answers without sounding scripted or inauthentic.By the end, you will know exactly how to shift your messaging so you come across confident, credible, and intentional in every round. If you are tired of guessing what interviewers want and ready to finally control the outcome, hit play and let’s dive in.And if you want to discover the easiest and most effective way to prepare for your Customer Success interviews, watch my Free Training on how to Nail Your CS Interviews: https://customer-success-career.captivate.fm/nailinterviews02:37 – Why Memorizing Interview Answers Backfires (and What to Do Instead)8:13 – How to Prep Differently for Recruiters vs. Hiring Managers vs. Cross-Functional Teams14:42 – The "Checklist" Approach Recruiters Really Use And How to Make It Work for You21:23 – How to Show Hiring Managers You're the One Who’ll Help Them Hit Their Goals27:00 – Ways to Stand Out in Cross-Functional Interviews by Addressing What Each Team Actually Cares About10:44 – The Fastest Way to Level Up Your Interview Prep (Hint: It’s All About the Interviewer’s Perspective)Other Episodes You’ll Love:Episode 3: Falling short in interviews? ACE your next Customer Success job interview with these simple tips!🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode101🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following? On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earning potential. We’ll talk about why promotions that look good on paper can feel miserable in real life, how following the crowd leads to boring roles and regret, and the simple mindset shift that changes how you make career decisions inside Customer Success.By the end of this episode, you’ll walk away with a completely new way to think about success in your Customer Success career, one that’s built around what you’re actually good at, what you enjoy, and where you want to end up, not what everyone else is doing. If you’ve ever felt pressure to go enterprise, become a CSM, or say yes just because it’s “the path,” this conversation will give you clarity, confidence, and permission to choose differently.3:05 – Why Blindly Following a Career Path Can Lead to Burnout and Missed Potential5:41 – How Peer Pressure (and ‘Default’ Decisions) Steer You Off-Course8:33 – Why Enterprise CSM Isn't Automatically the Next Best Step15:56 – The Power of Defining Your Own Success in Customer Success (and Knowing You Have Choices)22:00 – How Tech Touch Customer Success Offers Rapid Growth and Thought Leadership Potential28:12 – The One Interview Question That Reveals If a Future Manager Is There by Choice🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode100🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think. That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to. You’ll learn why leading with the wrong metrics kills trust instantly, how to frame topics in a way that gets customers leaning in instead of zoning out, and the exact conversational tactics top-performing CSMs use to sound confident, human, and in control (without following a rigid script).By the end of this episode, you’ll know how to run customer calls that feel natural, valuable, and genuinely strategic — the kind that deepen trust, uncover expansion signals, and make your job a whole lot easier. If you’re ready to stop filling airtime and start leading calls that actually move the needle, hit play and let’s dive in.0:44 – Why “Check-the-Box” Customer Calls Are Sabotaging Engagement3:01 – Why Starting with Product Metrics Makes Customers Zone Out (And How to Fix It)6:46 – How to Introduce Topics So Your Customer Actually Wants to Participate10:35 – Three Easy Tactics to Make Every Call Feel More Human and Less Scripted14:44 – How “Tell Me More About That” Instantly Changes the Whole Conversation16:45 – How Just One Small Change Per Month Can Make You the CSM Everyone Loves to Talk To🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode99🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum. That’s why in this episode, I’m breaking down the exact four time blocks you need to turn your job search from overwhelming to unstoppable. I’ll reveal the intentional schedule top job seekers use, why strategic time blocking works (even if you’re exhausted or strapped for time), and how to avoid burnout while doubling your chances of landing interviews.You’ll get the play-by-play of what a realistic, high-impact job search week looks like with actionable tips for getting ahead of the competition before January hiring heats up. Imagine having a repeatable system that eliminates guesswork, anxiety, and guilt, so you always know you’re making real progress (and still have energy left over for a life outside the job search). If you want to take control of your job search and outrun the new year hiring rush, hit play and let’s dive in.1:02 – Why Time Blocking (Not Just “Trying Harder”) Is the Real Job Search Game-Changer3:16 – The 4 Strategic Job Search Blocks Every Candidate Needs and How to Use Them4:08 – How to Break Up Your Job Search Blocks for Maximum Energy (and Less Chaos)7:41 – Networking Consistency: The Small Habit That Doubles Your Interview Chances8:17 – Why Weekly Interview Prep Matters (Even When You Don’t Have Interviews Yet)11:41 – How Structure Boosts Your Confidence So You Can Enjoy Your Evenings, Guilt-Free13:03 – The December Advantage: How to Get Ahead Before Other Job Seekers Even Start 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode98🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later.You’ll hear the exact steps she took to rebuild momentum fast, the cold-outreach strategy that had hiring managers responding within 24 hours, the interview storytelling shift that instantly made her stand out from “qualified” candidates, and the pipeline and negotiation moves that turned one solid offer into a life-changing one. By the end, you’ll walk away knowing exactly how to regain control of your job search, rebuild confidence after rejection, and create the kind of momentum that makes opportunities come to YOU. If you want a job search process that actually moves you forward without burning yourself out, hit play and let’s dive in.0:44 – Why Late-Stage Interview Rejection Doesn’t Mean Starting Over4:21 – How Strategic Cold Outreach Can Unlock Interviews at Top Companies8:25 – Why Your Interview Stories Need More “How” (Not Just Results) to Stand Out12:15 – The Secret to Keeping Momentum: Juggling Multiple Opportunities, Even in Final Rounds13:40 – Why You Should Always Negotiate Your Offer, Even If It Looks Great15:44 – The Four Steps to Rebuild Job Search Momentum After Rejection 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode97🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career.Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones admire about you hits differently (especially when you’re feeling stuck or rejected). I’ll show you exactly how to play so it’s not awkward and how to use what you hear to interrupt those negative self-talk spirals.If you’re feeling discouraged, wrestling with imposter syndrome, or just want to remind yourself what you actually bring to the table (career-wise, not just the mashed potatoes), this episode is your permission slip to get radically honest feedback from the people who know you best. Try this game, and you’ll realize you’re more resilient and capable than your circumstances would have you believe. So go ahead, hit play and let’s dive in.1:49 – How to Use Crowdsourced Feedback From Loved Ones to Interrupt Negative Self-Talk02:03 – The Real Reason Career Setbacks Feel Personal and How to Break Free from That Spiral03:06 – How to Make Sharing Strengths Fun (Even with Sarcastic Families!)05:10 – The Surprising Power of Hearing What Others Admire About You (Especially When You Can't See It Yourself) and Why Your Current Circumstances Aren’t Your Identity07:06 – How to Store and Use Positivity for Your Next Spiral🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode96🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)?In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking ChatGPT to write your follow-up emails. This goes way deeper, and I’ll walk you through the strategies no one’s sharing.I’ll show you exactly how to use AI to create thought leadership content that your customers crave (and remember you for), plus the step-by-step system I use with my private one-to-one clients to self-coach, level up core skills, and get actionable feedback faster than any manager ever could. You’ll learn how to build a bulletproof feedback loop and shift from vendor to trusted expert without needing anyone’s permission.If you want to move from being replaceable to irreplaceable and get immediate, data-backed ways to make your customers care, get noticed by leadership, and truly accelerate your growth before the New Year, hit play and let’s dive in.1:01 – Why Using AI to Summarize Emails Won’t Set You Apart1:16 – How to Use AI to Become a Valued Expert, Not Just a Vendor2:24 – The Fastest Way to Generate Thought Leadership Content That Customers Care About4:04 – How to Add “Real Value” with Non-Product-Centric Insights9:53 – Step-By-Step Guide: Coaching Yourself with AI When No One Else Does14:13 – How to Build a Feedback Loop So You Level Up Faster Than Your Peers🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode95🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume.In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that skyrocket your discoverability and make recruiters reach out to you with genuinely exciting roles. From headline secrets to the crucial recommendation trick, you’ll get the step-by-step playbook that finally gets your LinkedIn working for you—not against you.You’ll walk away with a punchy, recruiter-magnet profile and the confidence that you’re not missing out on career-changing opportunities just because of a few overlooked details. Hit play and let’s dive in.1:49 – How Recruiters Use LinkedIn and How LinkedIn Recruiter Search Filters Really Work4:37 – The Biggest LinkedIn Mistakes Real Job Seekers Are Making—Revealed by a 100-Profile Audit 7:16 – The Exact Headline Update That Gets You Noticed (And Boosts Your Visibility)9:52 – Quick Fixes For Your Skills Section That Make You Show Up in the Right Searches12:27 – What to Write in Your Experience Section to Attract Interviews. Plus a 2-Sentence Summary Formula14:28 – Why Your Recommendations Are Crucial and How They Influence Hiring Decisions16:14 – How Your Activity Section Can Instantly Make or Break Your Credibility18:02 – How a Simple Photo Change Can Help You Finally Get That Interview🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode94🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds.I’ll walk you through the exact five-step strategy we used, including how to lead with proof, cut the fluff, show off your results and how you got them, and make sure every bullet shines whether you’re staying in your field or switching industries altogether. You’ll learn why most resumes miss the mark and how to fix yours so recruiters and hiring managers can’t help but call you for interviews. If you’re tired of waiting for someone to notice you and ready to be the talk of the recruiting team, hit play. Your January job search will thank you.2:05 – Why Your Resume Might Be Sending You Into the Job Search “Black Hole”3:22 – How Showing Proof (Not Just Adjectives) Makes Hiring Managers Stop Scrolling7:00 – The Three Questions Every Bullet Point Must Answer for Resume Success10:00 – Why Explaining Your Process Is Key (Not Just Results)13:27 – The Power of Making Your Resume Scannable (and ChatGPT’s Secret Editing Sauce)15:45 – How to Translate Jargon Into Universally Understood, Career-Boosting Language19:08 – The Five-Step Resume Audit to Get Noticed in January’s Hiring Frenzy🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Masterclass: https://customer-success-career.captivate.fm/resumeActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERELearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode93🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s.That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly.If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview.2:14 – The Real Reason Generic Customer Success Interview Stories Fail 5:27 – What “Superpowers” Actually Mean in Customer Success Interviews 7:47 – How to Identify Your Own Superpowers 13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples 17:05 – Five Prompts to Discover What Sets You Apart 17:55 – The Simple Question Framework That Uncovers Your Strengths🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode92🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move. We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.1:58 – Why Hoping for a Promotion Is NOT a Career Strategy5:10 – The Four-Step Framework to Accelerate Your Customer Success Career6:03 – Picking Your Exact Goal Title7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable) 13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode91🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story.Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absolutely fatal when it comes to landing the offer.In this episode, I walk you through the three tiny (and totally fixable) changes Sarah made that took her from stuck and frustrated to hired in three weeks. I’ll show you how she ditched the robotic presentation style, started talking with her audience instead of at them, and learned to make her data actually tell a story. These quick pivots didn’t just land her a new role—they made her stand out as a “breath of fresh air” to hiring managers.If you’re tired of clueless employer feedback, tired of rehearsing yourself into oblivion and still walking away empty-handed, and so, so tired of wondering if you’re ever going to break through, this episode is for you. Hit play and let’s dive in.4:49 – How Sounding Too Scripted in Presentations Turns Off Interviewers (and How to Fix It)8:03 – The Subtle Shift from “Talking At” to “Talking With” That Instantly Boosts Interview Engagement10:30 – Why Too Much Data in Presentations Can Undermine Your Credibility14:30 – Three Tiny Tweaks That Landed a Client Her Dream Role in Three Weeks🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode90🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in this episode, I’m breaking down why October is actually the secret launchpad for your next Customer Success job. While everyone else is slowing down, I’ll show you how to get ahead with the same three-part strategy my clients use to land offers while the competition is snoozing.I’ll walk you through what makes Q4 a shockingly good time to get hired, how to audit your job search so you’re not wasting hours on things that don’t matter, and the real ways to build a network that opens doors fast. Plus, I’ll teach you how to sharpen your interview skills now, so when the opportunities come (and they will), you’re ready to crush them. If you’re tired of career advice that keeps you waiting and you want to end the year strong, this is the episode for you. Hit play, and let’s dive in.1:27 – The Real Reason October Is Prime for Job Offers4:48 – What Happens If You Wait for January (Hint: Intense Competition)6:29 – Step 1: Audit Your Job Search—Stop Wasting Time on Low-Impact Tasks8:01 – Step 2: Build Your Network Now—Why Q4 Is a Goldmine for Outreach10:16 – Step 3: Prep Your Interview Stories Before the Holiday Rush13:27 – How Using Q4 Strategically Lands Faster Job Offers🛎️ FREEBIES & RESOURCES:Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode89🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing them interviews, offers, and even salary.That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 minutes. We’ll show you exactly what to look for (and what to skip), how to use resources like G2 reviews and SEC filings to your advantage, and the way smart research can even boost your compensation—all with real client stories and tangible takeaways you can implement today.You’ll walk away with a research checklist that slices your prep time in half, surfaces the insights that matter, and most importantly, positions you as a standout candidate who’s never caught off-guard. Want to know the research secrets that transform offers? Hit play and let’s dive in.02:37 – How Spending Too Much (or Too Little) Time on Company Research Can Cost You the Job Offer5:02 – Why Demonstrating Customer Success Skills in Your Research Sets You Apart from Other Candidates8:20 – The Secret to Doing Effective 15-Minute Company Research Without Panic or Overwhelm10:06 – Why Knowing a Company's Value Proposition Matters More Than Memorizing Their Mission Statement11:40 – The Fastest Way to Find a Company's Value Prop (Hint: Case Studies and AI Can Do the Work for You)14:05 – How to Quickly Analyze Financial Data Like SEC Filings Even if You’re Not a Numbers Person17:20 – A Real-Life Example of How a Job Seeker Used G2 Reviews to Negotiate a Higher Base Salary18:54 – Why “Uncomfortable” Research Topics (Like Negative Reviews or WARN Notices) Can Help You Make Smart Career Choices22:53 – The Checklist and AI Playbook: How to Make Scalable Research a Repeatable Habit (Without the Rabbit Holes)24:46 – Why It’s Crucial to Time Your Research (You Don’t Need to Know Everything Before You Apply)🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode88🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—being amazing with customers isn’t enough to get you promoted (or even layoff-proof) in Customer Success anymore.In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career growth for CSMs by making you the secret weapon every department wants on their team. We’ll unpack the missing piece of cross-functional collaboration, share the three-step process top CSMs use to become indispensable, and get super tactical about how to make product, sales, and engineering actually want to work with you.By the end, you’ll know exactly how to shift from being seen as a “problem-dumper” to a strategic, value-driving partner—transforming how your company sees you and unlocking real career momentum. Want to be the CSM your whole company can’t afford to lose? Hit play now and let’s dive in.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode87🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks.In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used three counterintuitive strategies to break through without obsessing over her resume or doing endless mock interviews. I’ll share the step-by-step system that turned her unique background into a superpower, how we reframed her approach to stand out, and the exact moves that landed her a bigger paycheck and stronger offer. If you're tired of hustling for interviews and ready for a proven, strategic approach that actually cuts through the noise, this episode is your shortcut.1:30 – Why doubling down on mass job applications and resume tweaks keeps you stuck in “crickets and rejection” mode and the smarter strategy that gets traction4:40 – The resume transformation move that shifts your story from “task-based” to “impact-based” and how one simple tweak turned nonprofit experience into recruiter gold8:35 – How to prep for customer success interviews (even without traditional CSM experience) by targeting your story, not rehearsing endless mock questions13:50 – The negotiation lever that netted $5k+ extra (and how to use your start date as a point of leverage)15:45 – The three strategies Mallory used to land her dream Salesforce role in six weeks so you can shortcut your own job search (even when the market feels impossible)🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode86🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip.I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We’ll crack open the mindset shift you need to stop prepping from a place of fear, and break down Zach’s proven framework that will help you show up organized, authentic, and ready to win. You’ll hear the worst mistakes job seekers make when spiraling, super actionable ways to find your “superpower,” and how to leave interviews feeling empowered, not deflated.If you’re tired of your interviews not reflecting the awesome CSM you actually are, you’ll walk away from this episode knowing exactly how to prep with clarity, show up with confidence, and finally get out of your own way. 🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode85🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason you’re not landing interviews—and it’s not what you think.In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions.You’ll get the inside scoop on who to target, when to reach out, and precisely what to say so your message cuts through the noise. I’ll even share proven, real-world message examples that opened doors for my clients and show you how to do the same, starting this week.By the end of this episode, you’ll trade that networking overwhelm for confidence and clarity, knowing how to land interviews faster than ever before.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode84🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

What if the only thing between you and your next Customer Success role is a smarter job search strategy? In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with hundreds of competitors.You’ll leave this episode with a playbook to fast-track your interviews, stand out in a crowded field, and confidently negotiate your next offer. Ready for the strategy other job seekers don’t know? Press play and find out exactly how Howard did it and how you can too.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode83🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it.In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I’ll reveal the tiny shifts that separate “meh” candidates from absolute standouts in today’s hyper-competitive Customer Success market.You’ll walk away knowing exactly how to turn your stories into high-scoring, offer-earning answers so you finally stand out, leave no doubt, and get the job you deserve. Curious what your go-to interview stories are really scoring in the eyes of a hiring manager?Hit play now because the details you’re missing might be the only thing standing between you and your dream role.🛎️ FREEBIES & RESOURCES:Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HEREOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode82🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone. That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart.You’ll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode81🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game?In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks. You’ll hear the interview mistakes almost everyone makes, why your stories might be falling flat, and the secret to selling your value without feeling like you’re bragging. Plus, I’ll reveal my favorite strategy for steering interviews so you finally stand out from the crowd.If you’re frustrated by interview feedback that never seems to turn into offers, you’re about to get massive clarity and a road map to confident, compelling interviews that actually seal the deal. Hit play now to learn exactly what you need to shift and finally break out of the endless interview loop for good. 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode80🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros. In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach. You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I’ll break down the mistakes that could be costing you callbacks and walk you through a real client’s before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes.You’ll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by. 🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode79🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply.Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries. You’ll hear exactly what these killer cold DMs had in common, why hiring managers can’t resist answering, and the subtle details that set your message apart from the noise. Plus, for the first time ever, I’m giving you access to my plug-and-play cold outreach templates that make customizing your next message almost too easy.If you’re ready to stop feeling invisible, stand out in any hiring manager’s inbox, and finally break the interview drought, this episode is your shortcut. You’ll walk away with a strategy you’ve never tried and the confidence to hit send.🛎️ FREEBIES & RESOURCES:Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emailsOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode78🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table.In this episode, I break down the most common LinkedIn myths keeping talented Customer Success job seekers invisible in 2025. Forget everything you’ve heard about content creation or copy-pasting your resume. Instead, I’ll reveal what hiring managers actually look for, why keywords matter more than ever, and the simple shifts that can turn your LinkedIn into an interview magnet. The outdated advice ends here. And these data-backed strategies will help you finally stand out (no vague headlines or influencer hacks required).Curious what your LinkedIn really needs to unlock new career milestones? Hit play and discover the LinkedIn strategies nobody else is talking about. Don’t miss the profile tweaks that could be the game-changer between getting ghosted and getting hired.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode77🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a winery. And neither had what most would call a flawless background.In this episode, I break down exactly what got them hired. You’ll hear how they showcased serious revenue impact and built scalable solutions that hiring managers desperately need right now. Plus, I’ll share the actionable four-step game plan you can swipe, regardless of gaps or zig-zaggy career paths and unpack the mindset shift that matters more than any bullet point on your résumé. Ready to find out what actually separates those who get hired for the big money from those who don’t? Hit play and let’s rewrite your CS career story, starting today.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode76🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s not your QBR’s timing, your agenda, or your follow-ups. It’s that your meetings are about you, not your customer.In this episode, I break down the single biggest mistake 99% of CSMs make with their QBRs and hand you my simple 3-step framework to flip the script—from ignored invites to strategic sessions your customers actually want to attend. We’ll dig into exactly what to research, how to reframe your outreach, and the one pro move that gets even busy execs leaning in. Craving the kind of executive buy-in that accelerates renewals, expansions, and your own career? Hit play, because everything you’ve learned about QBRs is about to change, starting now!🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode75🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if I told you the secret to being a proactive CSM has nothing to do with having more time?In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managing 500+ accounts went from “I don’t even know where to start” to “wait… this is actually doable” in just one coaching call. And yes, I’m sharing the exact steps we used.If you’re tired of feeling behind and ready to finally feel in control of your book and your career, this is the episode to hit play on. Let’s get you unstuck.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode74🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work.In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-changing sales mindsets, sales tactics and habits you’re not using… but should be. We unpack why your outreach gets ghosted, how to finally master your calendar chaos and the secret to gaining instant credibility with leadership (even if you feel stuck).Curious to know the one shift that could unlock your next promotion or even save your job? Press play now and steal these sales moves for yourself.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode73🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect.Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the resume keywords, career moves, and day-to-day behaviors that got them hired and the surprising patterns that break all the so-called “rules” of CS career growth.Curious how your experience stacks up? Wondering what one move could unlock your next salary bracket? Listen now! This playbook could literally change your trajectory, starting today.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode72🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything.They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worked harder. We break down the exact outreach, mindset, and resume tweaks that turned the tide (even after months of rejection). If you’re ready to stop spinning and start getting noticed, this might be the episode that finally changes your job search.🛎️ FREEBIES & RESOURCES:Ready to land interviews? Sign up for my Free Training, Get Interviews: https://customer-success-career.captivate.fm/getinterviewsOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralActively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at [email protected]➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode71🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.🎙️ New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report