127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!
126. 5 CSM Interview Mistakes That Cost You the Offer
125. 9 Reasons You Freeze in CSM Interviews (And How to Fix Each)
124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)
123. 3 Things CS Job Seekers Waste the Most Time On (That Aren’t Getting Them Hired)
122. 5 Ways Top Performing CSMs Use Champions to Drive Adoption, Expansion & Renewals in Their Accounts
121. How to Land a Customer Success Job You Actually Love (Not Just Any Job)
120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked
119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success
118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat
117. From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen)
116. 8 Negotiation Mistakes CS Job Seekers Make (That Cost Them Money)
115. The Passive Job Search Is Dead (And Hiring a Recruiter Won't Save You)
114. From Senior CSM to People Leader: How to Bridge the Experience Gap
113. Mass Applying to CS Jobs Is Seriously A Horrible Idea. I’ll Explain Why
112. He Spent 2.5 Years Applying to Jobs the Wrong Way. Here's What Finally Worked | Client Spotlight
111. The Expansion Playbook for CSMs Who Hate Selling
110. How to Nail a CSM Interview Presentation (3 Things Companies Are Grading You On)
109. How to Get Promoted Internally in Customer Success (When a Role Opens on Your Team)
108. How to Land a Customer Success Job in Under 90 Days in 2026
107. How to Land a $200K Customer Success Job (What 10 High Earners Had in Common)
106. Treat Your Job Search Like a Customer Success Role (Here's How) with Zach Sanford
105. The Real Reason CSMs Feel Invisible (And Your Action Plan to Fix It) | Part 2
104. 85% of CSM Turnover is Preventable (Here's the Data) | Part 1
103. How to Talk About Career Gaps From Layoffs in Interviews
100+ Episodes Later: 3 Career Lessons I Learned From Podcasting
101. Customer Success Interview Tips: How to Prep for Recruiters vs Hiring Managers
100. Customer Success Career Advice: Stop Blindly Following Traditional CS Paths
99. 3 Ways to Make Your Customer Calls Less Awkward (And Actually Useful)
98. How to Set Up Your Customer Success Job Search for 2026
97. How One CSM Rebuilt Job Search Momentum After A Tough Rejection (and Landed a $180K Job 8 Weeks Later)
96. Ask Your Family This Question on Thanksgiving (It'll Change Your Life)
95. Two Ways to Use AI to Level Up as a Customer Success Manager
94. 6 LinkedIn Mistakes Costing You Customer Success Job Interviews
93. The Resume Makeover That Landed 3 Customer Success Interviews in Under a Month
92. How to Make Your Interview Stories Memorable
91. Stop Chasing Promotions as a CSM Start Reverse Engineering Them. (Here's How)
90. The 3 Customer Success Interview Tweaks That Helped Sarah Land an AM Role in 3 Weeks
89. 3 Things To Do This October To Get Ahead In Your Customer Success Job Search
88. The 15-Minute Company Research Method That Lands You the Customer Success Job with Olivia Kot
87. The Collaboration Skills Every CSM Needs for Promotion
86. From Crickets to Salesforce Offer in 6 Weeks: How a Career Transitioner Landed Her Dream Customer Success Job
85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
84. 91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired
83. From Layoff to Offer in 8 Weeks: How Howard Beat the Worst Job Market for CSMs
82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear
81. How to Track Your Impact as a CSM (Even When Leadership Isn’t)
80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer
79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It)
78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common
77. LinkedIn Myths That Are Costing You Interviews (and What to Do Instead)
76. What CS Hiring Really Looks Like Right Now (For $120K Roles)
75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It)
74. Why You’re Still Stuck in Reactive Mode (And How to Get Out)
73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary
72. The $150K Resume: What Sets Apart Top CS Earners
71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results
70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025
69. The CS Job Search Playbook Is Dead: Here's the Evidence
68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired
67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers
66. I analyzed 11 successful customer success resumes: here’s what they had in common
65. What does a career in CS Ops really look like?
64. 4 Ways To Leverage AI And Uplevel Your CSM Game
63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert
62. Power Questions: 10 Smart Questions to Ask in Your Next Customer Success Interview
61. How to sound less robotic and build better rapport in interviews
60. 7 Red flags to avoid in your customer success job search (and how to suss them out for yourself)
59. Stop Drowning in Change: A CSM's Tactical Survival Guide
58. The Internal Career Move Nobody Talks About: Creating Your Own Role
57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted)
56. CSM Interview Coaching: One Session That Led to a $215K Job Offer
55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2)
54. Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1)
53. 9 Easy ways to make a bigger impact in your customer success job
52. When is it time to look for a new CS job?
51. Stop Waiting for the Market to Cool: Adapting to the New CS Job Landscape
50. How Top CSMs Nail Customer Value
49. Master The Art Of Selling Yourself In Interviews (Part 2)
48. Level Up Your Interview Game: Master The Art Of Selling Yourself (Part 1)
47. Ace That Interview: How to Talk About Things You Haven't Done (Yet!)
46. The Truth About Customer Success Resume Writing: What Really Works
45. Make Progress in Your CS Job Search During the Holiday Season
44. Career Killers in Customer Success: 3 Silent Threats You Need to Know About
43. How to Impress Customer Success Hiring Managers in 2025 - their words, not mine! (Part 2)
42. What CS Hiring Managers Really Want in 2025 (Part 1)
41. AI in Your Job Search - Dos and Don'ts for Customer Success Roles
40. Avoiding Job Search Burnout: Strategies for a Sustainable Job Hunt
39. From Invisible to Indispensable: A CSM's Guide to Impressing Leadership
38. How to switch industries as a CSM
37. The Gold Standard: Inside Our Top-Tier Coaching Programs
36. 8 Metrics You Need To Track To Propel Your CSM Career
35. Driving Customer Adoption: The Career-Killing Mistake Most CSMs Make
34. Nail Your Elevator Pitch: Avoid These 5 Interview-Killing Mistakes
33. The $150K Resume: What Sets Apart Top Customer Success Earners
32. Becoming Layoff-Proof: Securing Your Place in a Volatile Market
31. 4 Exciting Customer Success Career Paths To Consider
30. Use this easy trick to leave a lasting impression in your next interview
29. 6 tips for dealing with rejection in your customer success job search
28. Expedite your path to promotion by building this habit
27. Sharing 8 real-life successful salary negotiations (Audience Q&A Part 2)
26. Answering your burning questions about negotiating salary (Audience Q&A Part 1)
25. 4 Things to prioritize if you want to get promoted to Enterprise Customer Success
24. Step by step: How to prepare for behavioral interviews
23. The 6 real reasons why your resume isn't working (and how to fix them)
22. What's REALLY preventing you from landing a job in Customer Success in 2024
21. How to avoid a bad fit role (PART TWO)
20. How to avoid a bad fit role (PART ONE)
19. The simple hack that made me happier (and more productive) at work
18. How to fix your networking strategy so you get more interviews
17. Learn to SELL yourself as the best candidate for the job (PART 2)
16. Learn to SELL yourself as the best candidate for the job (PART 1)
15. How coaches and mentors can help you catapult your career success (PART 2)
14. How coaches and mentors can help you catapult your career success (PART 1)
13. Managing your time as a Customer Success job seeker
12. How to add more numbers to your resume
11. Master this customer success interview technique and be a standout candidate every time
10. 8 Tips to Make More Money in Your Customer Success Career
9. How to make a good impression when you start a new job
8. Are you on the right career path?
7. Customer Success Interview Presentations: What to expect and how to nail them
6. Is networking for a Customer Success job a dead approach?
5. The 8 Questions Your Resume MUST Answer if you want to get picked for Customer Success job interviews
4. How to get promoted (Spoiler: it’s got nothing to do with your performance)
3. Falling short in interviews? ACE your next Customer Success job interview with these simple tips!
2. I’ve spent 3 years analyzing the Customer Success job market. Here’s what job seekers need to know
1. The only 2 skills you need to excel in your Customer Success Career (Plus: How I Got Here)
Welcome to Customer Success Career Coach!