Episodes
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Management Frustration & Chaos
Management often involves daily frustrations. The phone keeps ringing, schedules change, employees need answers, and unexpected problems take over your day. You stay busy—but the same frustrations keep returning. Let’s talk about how to resolve those frustrations and reduce the chaos! We’ll…
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Moving You Business To A Higher Level
Join us TODAY at 12 NOON Eastern on the CVC Home Service Success Network for a conversation with Tom Howard—owner of Lee’s Air, Vice President of Customer Experience at ServiceTitan, and now rolling out American Grit University Tom brings experience growing home service companies, developing...
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Your Business Is Profitable—But Is It Sellable?
Today we welcome special guest Mark Hartmann, a mergers and acquisitions expert, to discuss what buyers look for and how owners can begin preparing now. We’ll explore: What creates value in a home-service company. How owner dependence affects a potential sale. Why revenue alone doesn’t determine...
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Your Office Manager Suddenly Leaves. Does Your Business Knowledge Leave With Her?
Customer promises, scheduling details, billing procedures, supplier contacts, and unfinished tasks—how much essential information lives only in one person’s memory? “When Your Office Manager Leaves, Does Your Business Knowledge Leave Too?” We’ll discuss the problems an unexpected departure can...
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Are You Measuring What Really Matters?
Many home service companies can tell you how much revenue they produced—but can they tell you how much profit they kept? A busy schedule, ringing phones, and trucks on the road do not always mean the company is financially healthy. Without accurate measurements, waste, callbacks, poor booking...
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How Are You Inspecting for What Is Expected?
Establishing expectations is only the beginning. Effective managers must consistently inspect, measure, coach, and follow up to ensure company standards are being followed. During this broadcast, we will discuss: • What managers should inspect every day • How morning meetings improve…
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What significant events in your life are forever embedded in your memory?
Some moments divide life into “before” and “after.” They may involve tragedy, loss, failure, opportunity, achievement or someone who changed the direction of our lives. These defining moments do more than create memories. They influence how we make decisions, respond to adversity, treat other...
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The Busy Season Is Coming, Make It a Launch for Success in 2027!
Phones will ring faster than they can be answered. Schedules will fill weeks or even months in advance. Technicians and installers will be pushed to capacity. Systems will be stressed, mistakes can increase, and opportunities may be lost. But here's the bigger question: What are you going to do...
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Where Will Tomorrow's Technician's Come From?
Ask almost any home-service business owner what one of their biggest challenges is today, and you'll hear: “Finding good people!” But maybe we need to ask a different question: Why aren't more young people choosing the skilled trades as a career? For decades, young people have often been…
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A Setback Doesn't Always Mean You're Going Backward
Sometimes the roadblock in front of you is there to make you reconsider the road you're traveling. In business and in life, setbacks can be frustrating. A plan fails. An opportunity disappears. Sales decline. A key employee leaves. Something you were counting on simply doesn't work out. But what…
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Every Business Owner Will Exit Their Business Someday
The question isn't IF you'll exit. It's HOW — and whether it happens on your terms. This week on The CVC Home Service Success Network, we're talking about EXIT PLANS FROM THE BUSINESS and the options every home service business owner should understand long before they're ready to leave. We'll...
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Why should a customer choose your company instead of the competition?
In a crowded home service market, simply offering quality work is not enough. Your company must clearly communicate what makes it different, valuable, and worthy of the customer’s trust. Join us on this week’s episode of the CVC Home Service Success Network as we discuss: How to build trust…
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Failure: The Best Education Money Can't Buy
Every successful business owner has one thing in common—they've experienced failure. The difference is that successful leaders don't let failure define them. They let it educate them. Join us as we explore why your biggest setbacks can become your greatest breakthroughs and how the lessons…
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Are You Prepared When OSHA Knocks on Your Door?
A workplace accident can change everything in an instant. The question every home service business owner should ask is: "If OSHA arrived at my company today, would we be ready?" Join us as we discuss one of the most important topics every contractor, owner, manager, and safety leader needs to...
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Numbers Don't Lie: The KPIs Every Home Service Manager Must Review Every Week
Are you making decisions based on facts—or just your gut? The most successful home service companies don't guess... they measure. If you're not reviewing the right Key Performance Indicators (KPIs) every week, you could be missing warning signs that are costing your company thousands of dollars…
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Thinking About Selling Your Home Service Business to Private Equity?
Thinking About Selling Your Home Service Business to Private Equity? Don't Sign Anything Until You Listen to This! If you've ever wondered what your business is worth—or you've already received a call or offer from a private equity firm—this is an episode you cannot afford to miss. Receiving an...
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Is Hiring the Biggest Challenge Holding Your Business Back?
🚨 Is Hiring the Biggest Challenge Holding Your Business Back? Finding great employees isn't about luck—it's about having the right recruiting strategy. Join us for this week's CVC Home Service Success Network as we tackle one of the biggest challenges facing home service companies today: The...
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How Are YOU Building Your Back-Up Techs?
🚨 NEW ON THE CVC HOME SERVICE SUCCESS NETWORK 🚨 One of the biggest challenges facing home service companies today isn't finding great technicians—it's developing the next generation of leaders and top performers already on your team. ❓ How are YOU building your back-up techs? Do you have a plan...
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The Story Behind the Chimney Sweep Coloring Book
Join host Jerry Isenhour on this special episode of The CVC Home Service Success Network as he welcomes Jill Stewart, creator of the children's coloring book Evie Meets the Chimney Sweep. In an industry where customer experience matters more than ever, Jill has found a unique way to connect...
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Are You a Manager or an Operator?
Most home service business owners start as operators. They answer the phones. They run service calls. They solve customer problems. They put out fires every day. But at some point, if your business is going to grow, you must make the transition from working IN the business to working ON the...
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What Is Your Company Playbook?
Every championship team has a playbook. Every successful military operation has a plan. Every highly profitable home service company follows a system. The question is... Does your company have a playbook for success, or are you operating day-to-day without a clear roadmap? Join us on The CVC Home...
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What Is The Secret Sauce Of A Successful Business?
What is the REAL secret sauce behind a successful business? 👀🔥 Join The CVC Home Service Success Network for a powerful conversation about what truly drives growth, profitability, leadership, and long-term success in today’s competitive marketplace. We’re breaking down: Clear Vision Consistent...
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Going From Busted To 100 Million
Joining us as our special guest is Aaron Gaynor of ECO Plumbers, Electricians, & HVAC — one of the most recognized and innovative leaders in the home service industry today. 🔥 Aaron will share the real story behind building a powerhouse home service company, overcoming adversity, scaling...
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Take Back Your Market
Scams are stealing your customers… and most business owners don’t even realize it’s happening. Fake Google listings. $49 bait offers. Lead generation middlemen controlling your pipeline. This isn’t just competition—it’s costing you real money, real customers, and long-term growth. On this episode...
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What Is Your Exit Plan?
Are you building a business… or just a job? If you’ve ever thought about: Selling your company Creating real financial freedom Leaving a legacy for your family This is a conversation you can’t afford to miss. Special Guest: Bob Hart Bob has built 24 successful businesses across multiple...
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In Times Of Uncertainty, What Is Your Process?
What happens in your business when things get uncertain? Do you react… or do you execute a process? Tonight on The CVC Home Service Success Network, we’re breaking down one of the most important disciplines every successful home service business owner must master: In Times Of Uncertainty, What Is...
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ACT vs. REACT – The Moment That Defines Your Results
In this powerful broadcast, you’ll learn: How reactive habits are costing you customers How to handle service challenges with intention How to lead your team with confidence and control How to turn problems into opportunities for growth If you’re in the chimney, hearth, or home service industry…...
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Can AI Be A Tool For Your Business Success?
The way we run home service businesses is changing fast… and those who learn to leverage AI will have a serious advantage. 👉 The question is — will you lead the change or get left behind? Join us for the CVC Home Service Success Network Broadcast where we break down: ✔️ How AI is already…
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The Company Promise to Customers | Building Trust & Customer Loyalty in Home Service Businesses
What does your company promise to customers really mean? In this episode of The CVC Home Service Success Network, we discuss how successful home service companies build trust, deliver consistent service, and create customer experiences that turn homeowners into lifelong clients. Your Customer...
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Are You Inspecting What You Expect?
Many business owners clearly communicate expectations to their teams—but far fewer consistently inspect for those expectations. The result? Standards slip, accountability weakens, and performance becomes inconsistent. In this broadcast, you’ll learn why great leaders don’t just set...
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Is Your Phone Dead?
For many companies, it can feel like the phone just isn’t ringing. Call volume drops—even during what should be the busy season—and managers are left wondering what went wrong. So, what should you do when the calls slow down? That’s the focus of this episode of The CVC Home Service Success…
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Why a SWOT Meeting Should Be a Key Part of Your Strategic Planning
A well-executed SWOT process helps home service companies identify their strengths, uncover weaknesses, recognize opportunities, and prepare for potential threats—all while building a clear and actionable strategic plan for the year ahead. Our guest, Phillip Stoller, brings a wealth of experience...
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Why Is Change So Hard For So Many?
If you want the business you’ve dreamed of—and the life you truly want to live—change is often required. But change isn’t easy. It can be uncomfortable, even painful. Still, each of us must choose: endure the short-term discomfort of change, or continue living with the ongoing pain of staying the...
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The Comfort Zone: Where So Many Are Trapped!
Being stuck in the comfort zone can be one of the most dangerous places for any leader or business owner. It holds us back from trying new things, making bold decisions, or taking the steps needed to grow. Fear of change often keeps us right where we are—stagnant, frustrated, and stuck in cycles...
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What Inspires You?
What inspires you? Throughout life, we all experience moments that move us—some so powerful, they change the course of who we are. These “magic moments” often spark growth, clarity, or a new direction. In this episode of The CVC Home Service Success Network, we’re reflecting on those defining...
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Are You Managing Proactively Or Reactively?
There are two common mindsets among managers: one leads with a proactive approach, while the other operates reactively. The proactive manager plans ahead, tracks progress, and drives strategic growth. The reactive manager, on the other hand, spends their days putting out fires—responding to chaos...
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What Is Your Strategic Plan For 2026?
It’s the start of 2026—the perfect time to set your goals and map out what you want to accomplish in the year ahead. But how do you move beyond vague intentions and actually create a plan that works? That’s the topic of this episode of The CVC Home Service Success Network. We’ll share actionable...
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It's Time Once Again: Will You Make Goals, Commitments, or Resolutions?
The New Year is right around the corner—and with it comes the tradition of setting New Year’s resolutions. But let’s be honest: most resolutions fade away by February. So the real question is this—what’s your plan to move closer to your dream destination in 2026? In this episode of The CVC Home...
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What Is Your Process?
In the world of business, chaos shows up far too often—and it comes at a cost. Lost sales, negative customer reviews, and unnecessary waste all eat away at your company’s profit. But what’s behind the chaos? In many cases, it comes down to one of three root causes: There is no process. The…
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The Challenge Of Entrepreneurship
Think back to when you first started your business—the blood, sweat, and tears you poured into it. Has it turned out the way you hoped? Does it provide the comfort, security, and freedom you envisioned? And when the time comes to step away, will it hold the value you need… or will it just be a...
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Keeping Your Focus On The Goal
As the manager of a home service business this is often hard, there are so many fires at you so often you become a firefighter instead of a manager. You are continuously tugged in different directions that deflect you all too often. But maintaining your focus is critical and staying the course to...
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When Silence Becomes A Story
As a manager, you know the feeling—you spot a negative review about your company online. Your first reaction might be anger, defensiveness, or even the urge to fire back with a hostile response. But that’s not the path to take. Instead, the right move is to take immediate, professional action....
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Industry Education, What Does The Future Hold?
Over the past decade, education and training for home service contractors—especially in the chimney industry—has grown dramatically. In fact, some now see the sheer volume of available training as overwhelming, with both live and on-demand options flooding the calendar. So what does the future of...
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What Are You Waiting For?
All too often, we sit on our hands—even when we know action is needed. Maybe it’s implementing a new process, addressing an underperforming team member, or making a long-overdue change. Sometimes it’s simple procrastination. Other times, we delay because we anticipate the change will be painful…
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What Advice Would You Give Your Younger Self?
Think about it: if you could travel back in time, what advice would you give your younger self? And more importantly—are you living by that advice today? Life is full of hard-earned lessons. We all pay tuition through our experiences, missteps, and growth. The person you are today has been shaped...
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The Value Of Morning Meetings
Whether you call it a morning meeting, a power meeting, or a Mojo meeting, one thing is certain: companies that hold short, focused meetings every day—and sustain them—consistently move farther and faster than those that don’t. These daily meetings build leadership, sharpen skills, boost morale,...
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What Is The Next Step?
A father and his young son were traveling on horseback when a dense fog rolled in, limiting their vision to just a few feet ahead. The son said, “I can’t see where we’re going.” The father replied, “Can you see your next step?” The boy answered yes, and the father said, “Then just take it one…
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Leadership & Culture Takes A Team To The Top
It’s a well-known fact: strong leadership and a positive culture are key ingredients for taking a team to the top of their market. But building that kind of team doesn’t happen overnight—it takes hard work, consistency, and a clear vision. In this episode of The CVC Home Service Success Network,...
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Elevating Your Team To The Highest Level
Imagine if every member of your team was operating at their highest level—both in sales and in operations. Chaos would decrease, profitability would rise, and your business would run more smoothly. In this episode of The CVC Home Service Success Network, we sit down with Kathryn Howard, former...
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The Value Of Doing Ride-A-Longs
In this episode of The CVC Home Service Success Network, we’re talking about the value of doing ride-alongs with your crews—and how this simple practice can lead to big improvements. Ride-alongs give you a firsthand view of how your team operates in the field. They’re a powerful tool for…
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About this show
Podcast by The CVC Home Service Success Network
Hosted by
The CVC Home Service Success Network
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