PODCAST · technology
CX Nexus Podcast
by Nicole Saunders and Chris Detzel
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.
Episodes
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Community Builders After Dark: What We Do When We're Not at Work
In this engaging episode of CX Nexus, hosts Nicole Saunders and Chris Detzel explore the fascinating intersection between personal and professional community building. The conversation weaves between Chris's experience growing a 10,000-member running community in Dallas-Fort Worth and Nicole's...
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Balancing AI and Human Touch in Customer Experience
This episode of the CX Nexus podcast features co-hosts Nicole Saunders and Chris Detzel discussing the impact of artificial intelligence (AI) on community management and customer experience. Here's a detailed description of the episode's content: 1. Introduction and Context: - Both hosts are…
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From Silos to Synergy: Aligning Community Efforts with Sales Strategies
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intersection of community management and sales strategies, particularly focusing on how community professionals can integrate their work with sales plays. Here's a detailed description of the episode:...
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From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions
In this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Both having just made significant career moves, they offer valuable insights and practical advice…
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Aligning Marketing, Sales, and Community for Business Growth
In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such...
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Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan
This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within...
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The Event Planner's Playbook: Insights from CX Professionals
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of customer experience and community building. The episode provides a comprehensive overview of event...
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The Role of Community in Business Growth: A Look Into Sales and Expansion
CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX...
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The CX Nexus Podcast: Building Bridges in Business
In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the...
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End-of-Year Reviews and Reporting Best Practices
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year. Key topics covered: The importance of end-of-year reporting to benchmark progress, justify...
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The First Year of Zendesk's User Group Program: Key Learnings and Insights
In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group program. Nicole explains how the user group program got started based on feedback from Zendesk customers who wanted more...
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Preparing for 2024: Community Trends and Data Strategies
This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for community management in 2024. Some of the main topics covered include: How community teams are adapting to doing more with smaller…
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Preparing Communities for the AI Revolution with Jono Bacon
In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discuss how artificial intelligence and new technologies like large language models will impact the future of community building. They...
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Partners as Co-Creators of Community Content
Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a marketing channel? In this episode, hosts Chris Detzel and Nicole Saunders dive into creative tactics for leveraging partners as...
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Community is Everywhere - How Do You Manage It?
In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how community management is evolving to be more cross-functional, with community professionals embedding in other teams like social...
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Community and Customer Success: Driving Customer Engagement Through Collaboration
In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer success teams in order to drive greater customer engagement. They discuss tactics for integrating community into the customer…
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Adapting Your Community Strategy Through Organizational Changes
"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this particular episode, the duo explores the challenging topic of navigating change and maintaining stability as a community manager...
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Community Evolution: Shaping the Landscape of Business Organizations
Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discourse revolves around the transformative role and significance of community in today's organizations, offering invaluable insights…
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Digital Communities: Scaling User Groups with Nicole Saunders
In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in a business setting. The episode commences with a light-hearted discussion about personal exercise routines in the summer before...
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How Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's Discussion
This podcast originated and is a copy from Data Hurdles episode Leveraging Online Communities for Business Growth: Insights from Burke and Detzel. In their conversation, Michael Burke and Chris Detzel explore the crucial role online communities play in the modern digital business environment....
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Data to Dialogue: Measuring and Showcasing Community Value
Welcome to the Peers Over Beers podcast, "Behind the Scenes of Community Management: Metrics Matter". Nicole Saunders and Chris Detzel give their thoughts about Community Metrics: As the world grows more interconnected and businesses strive to build authentic relationships with their audiences,...
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AI in Online Communities: Pros, Cons, and Future Possibilities
This Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recent episode of the Peers Over Beers podcast featuring Nicole Saunders and Chris Detzel. In a recent episode of the Peers Over Beers...
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Metrics in Community Building: How to Tell Your Community's Story
Join Chris Detzel and Morgan Wood, Head of Community at Hivebrite. Hivebrite had the chance to interview me about metrics and story telling. A powerful online community platform, Hivebrite provides top organizations with all the tools they need to build, manage, and engage their community. Enjoy!...
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Discussions on Coffee, Conferences, and Community Resources: Insights from Peers Over Beers
In this episode of Peers Over Beers, Chris Detzel and Scott Wilder discuss a range of topics related to the technology industry. They talk about coffee, upcoming conferences, community resources, promoting webinars and events, organic SEO, and master data management. They cover various aspects of...
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Women Leaders in Tech
In this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic. Joining him is Allison Boudreau, Director, Digital Programs, Education and Community at Calix; Elizabeth Kinsey, Director of...
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How Community Can work with Product Teams
In today's competitive market, fostering strong customer relationships is crucial for a company's success. One approach to achieving this is by building a community that collaborates with product teams to drive growth and innovation. Lauren Clevenger, Global Head of Seller Community at Square…
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Holy Cow! Adrian wrote a Community book! “The Accidental Community Manager”
Check out Adrian's Website Amazon: The Accidental Community Manager Check out the YouTube Video
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Walking into an Existing Online Community with David (Historian) DeWald
In this episode, Chris Detzel, Director of Customer Community and Engagement at Reltio talks to David, the original Historian, DeWald, Community Manager at Ciena about how he use to build online communities from ground up. He describes in detail why he wanted to go into an existing community,...
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Community Operations with Tiffany Oda, Director, Community Operations at Venafi
"Community Operations: The Behind-the-Scenes Powerhouse," "The Value and Impact of Community Operations Management," and "Operational Excellence in Community Building." This PoB highlights the significance of community operations in managing digital and social platforms, community building, and...
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Episode 109 - Vacation Matters and The Intersection between Community and Business Needs
Nicole Saunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk about how taking vacations is SO important. We also talk about going beyond a support community. We believe that support communities are core and super important. We…
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Episode 108 - Web 3.0, NFT's and NFT Community with John Thomas Connor, CEO and founder of Faktura
In this episode of Peers Over Beers, CEO and Founder John Thomas Connor at Faktura walks us through what NFT's are, how it fits into Web 3.0 and what communities look like for NFT's. Check out Faktura here: https://faktura.art/
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Episode 107 - Building out a Community Team with Elizabeth Kinsey
In this episode, Chris Detzel and Elizabeth Kinsey, Director of Slack Communities, talk about how you should think about building out your Community Team. So many times this question has been asked and we hear it all the time. Elizabeth has had some success in this area and we talk in detail…
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Episode 106: How to Build Your Own Personal Brand
Nicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to build your own brand. We believe that doing the work is just half the battle. You must go out and build your own brand. There are tons...
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Episode 105 Jephtah, Jay and Ronald - V2 of the Community Builder Guide
Authors and Community advocates Jephtah Abu, Ronald Williams and Jay Elango talk about their new book coming out. It's actually version 2. They focus on communities outside of the US. Jephtah mentions there are over 4000 community managers in Nigeria alone. It is also for people that want to…
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Episode 104 - Community One Person Show and How to Get Sh#t Done
Scott Wilder, VP of Customer Engagement, Community and Partnerships at Base (Base.ai) talks about how you should copilot or partner with your community members to help you get stuff done with your community. If you are a one man show, you need to identify the champions and consider them as your...
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Episode 103 - Eni Selfo, Head of Community - Events, ROI, Community-Led Growth and more!
In this episode, Chris and Eni dive deep into a current event that Mind Valley held for their customers including the community. We talk about user groups, a technology called Bevy and how they might use that for Community-Led Growth and more.
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Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community
We have to level up our business knowledge and tie community to how it ties into helping these business problems. Chris and Nicole talk about how it is so important to drive business outcomes from the community. If you want to be a leader in community, get close to the CMO, CCO, CRO, etc. Talk...
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Episode 101 - Big Events, Small Events and How Slack Communities Play a Role
Director of Slack Communities, Elizabeth Kinsey talks about the role that community plays in big events, user conferences and more. She gives us some examples of how slack and previous community roles played these events. Some of these smaller events gets you thinking about a speaker bench,...
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Episode 100: Community-Led Growth, is it just another buzzword? Yes, yes it is, but....
Chris and Dani had a discussion around Community-Led Growth. Is it just a buzzword? We think it is a buzzword, because companies have been doing "Community-Led Growth" for a long time. With that said, we do think it's important that organizations focus on this for the future. Chris goes over some...
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Episode 099 - Allison Boudreau - Small Group Networking, Events at Calix
At Calix, Customer Success Managers owns peer to peer networking in the Community called Circles. Circles is a small group, of about 10 of their customers, meeting together and helping each other solve problems. Allison Boudreau, Director, Digital Programs, Education, and Community talks about...
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Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams
In this episode, Nicole Saunders, Director of Community at Zendesk, talk about the connections and the cross-functional teams need to run events. Nicole is a genius when it comes to inserting her and the community team into brilliant situations. The Community team volunteers to help with events…
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Episode 097 - Fran Murphy, Vice President, Community at Upwork - Training and Certifications
In this episode Fran Murphy, VP of Community at Upwork talks a little bit about his background. He goes deep around what he is doing at Upwork. He also talks about Talent builder at Anaplan. At Upwork, they literally have millions of users. They use community platform, Khoros. They use groups,...
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Episode 096 - Sammy Gebele, CEO SAWOO - Building Trusted Advisors to Build Online Communities
Creating connections and being trusted advisors are the key to a successful. This leads to Community Led-Growth. Sammy talks about some ways on how he thinks we should do this. Here is how to start. Name the podcast / video on the core (industry) topic, not the company. Invite core customers on...
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Episode 095 - How to Become a Trusted Advisor and Brand - Matthew Hunt, Founder of Automation Wolf
Automation Wolf: https://automationwolf.com/ Matthew Hunt LinkedIn: https://www.linkedin.com/in/matthewhuntme/
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Episode 094 - Erica Moss - HubSpot - How to think about Events and more
In this episode Erica Moss, Principal Marketing Manager, Community, at HubSpot joins Peers Over Beers and talks about her new role at HubSpot. We also dive in and talk about events, industry communities and more. Check out Erica's LinkedIn: https://www.linkedin.com/in/ericamoss/ Erica Moss…
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Episode 093 - Dani Weinstein - CLIX Conference and Building Thought Leadership Communities
In this episode, Dani Weinstein talk about his experience at the CLIX event that had a ton of great Communality Leaders and speakers there. It was one of the first onsite meetings that was in person and he said he was a blast. Chris and Dani also get into a discussion around how Chris is thinking...
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Episode 092- Jephtah Abu- Inclusive, Diversity, and Equity within Community
Special guest, Jephtah Abu mentions that there are over 4000 Community Managers in Nigeria. Did you know this? I didn't. Jephtah talks a lot about Inclusive, Diversity, and Equity within Community and opens up Chris' eyes. What makes you diverse? Let's talk about some of the real opportunities...
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Episode 091 -Eni Selfo -Head of Community Management at Mindvalley
Events through Personal Transformation space and costume parties! In this episode Eni talks about how many languages she can speak, which is super impressive, and how events can bring amazing memories. Eni talks about during the event to create ROI they create content, great speakers, social…
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Episode 90 - Scott Wilder, Global Head of Customer Engagement and Community, Community-Led Events
In this episode, Chris Detzel asks for some advice from Scott Wilder around what it means to have a Community-Led Event strategy. Chris has been tasked with, at Reltio, to think big when it comes to being a Marketing Machine and having 100's of Community-Led events with thousands of users per…
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Episode 089 -Maria Ogneva, Director of Community - How to Build a Community from Scratch
Maria Ogneva, Director of Community and Customer Marketing LinkedIn: https://www.linkedin.com/in/themaria/
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ABOUT THIS SHOW
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.
HOSTED BY
Nicole Saunders and Chris Detzel
CATEGORIES
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Frequently Asked Questions
How many episodes does CX Nexus Podcast have?
CX Nexus Podcast currently has 138 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CX Nexus Podcast about?
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals...
How often does CX Nexus Podcast release new episodes?
CX Nexus Podcast publishes regularly with 138 episodes available. Check the episode list for the typical release schedule.
Where can I listen to CX Nexus Podcast?
You can listen to CX Nexus Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CX Nexus Podcast?
CX Nexus Podcast is created and hosted by Nicole Saunders and Chris Detzel.
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