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All Episodes

CX Nexus Podcast — 138 episodes · page 1 of 2

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Title
1

Community Builders After Dark: What We Do When We're Not at Work
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Balancing AI and Human Touch in Customer Experience
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From Silos to Synergy: Aligning Community Efforts with Sales Strategies
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From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions
5

Aligning Marketing, Sales, and Community for Business Growth
6

Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan
7

The Event Planner's Playbook: Insights from CX Professionals
8

The Role of Community in Business Growth: A Look Into Sales and Expansion
9

The CX Nexus Podcast: Building Bridges in Business
10

End-of-Year Reviews and Reporting Best Practices
11

The First Year of Zendesk's User Group Program: Key Learnings and Insights
12

Preparing for 2024: Community Trends and Data Strategies
13

Preparing Communities for the AI Revolution with Jono Bacon
14

Partners as Co-Creators of Community Content
15

Community is Everywhere - How Do You Manage It?
16

Community and Customer Success: Driving Customer Engagement Through Collaboration
17

Adapting Your Community Strategy Through Organizational Changes
18

Community Evolution: Shaping the Landscape of Business Organizations
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Digital Communities: Scaling User Groups with Nicole Saunders
20

How Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's Discussion
21

Data to Dialogue: Measuring and Showcasing Community Value
22

AI in Online Communities: Pros, Cons, and Future Possibilities
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Metrics in Community Building: How to Tell Your Community's Story
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Discussions on Coffee, Conferences, and Community Resources: Insights from Peers Over Beers
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Women Leaders in Tech

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26

How Community Can work with Product Teams

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27

Holy Cow! Adrian wrote a Community book! “The Accidental Community Manager”

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28

Walking into an Existing Online Community with David (Historian) DeWald

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29

Community Operations with Tiffany Oda, Director, Community Operations at Venafi

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30

Episode 109 - Vacation Matters and The Intersection between Community and Business Needs

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31

Episode 108 - Web 3.0, NFT's and NFT Community with John Thomas Connor, CEO and founder of Faktura

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Episode 107 - Building out a Community Team with Elizabeth Kinsey

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Episode 106: How to Build Your Own Personal Brand

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Episode 105 Jephtah, Jay and Ronald - V2 of the Community Builder Guide

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35

Episode 104 - Community One Person Show and How to Get Sh#t Done

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36

Episode 103 - Eni Selfo, Head of Community - Events, ROI, Community-Led Growth and more!

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37

Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community

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38

Episode 101 - Big Events, Small Events and How Slack Communities Play a Role

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39

Episode 100: Community-Led Growth, is it just another buzzword? Yes, yes it is, but....

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40

Episode 099 - Allison Boudreau - Small Group Networking, Events at Calix

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Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams

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Episode 097 - Fran Murphy, Vice President, Community at Upwork - Training and Certifications

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43

Episode 096 - Sammy Gebele, CEO SAWOO - Building Trusted Advisors to Build Online Communities

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Episode 095 - How to Become a Trusted Advisor and Brand - Matthew Hunt, Founder of Automation Wolf
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Episode 094 - Erica Moss - HubSpot - How to think about Events and more

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Episode 093 - Dani Weinstein - CLIX Conference and Building Thought Leadership Communities

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Episode 092- Jephtah Abu- Inclusive, Diversity, and Equity within Community

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Episode 091 -Eni Selfo -Head of Community Management at Mindvalley

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Episode 90 - Scott Wilder, Global Head of Customer Engagement and Community, Community-Led Events

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Episode 089 -Maria Ogneva, Director of Community - How to Build a Community from Scratch

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Episode 088 - Allison Boudreau - Director Education, and Community at Calix - Community and Academy

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Episode 087 -Jenny Weigle - The Most Common Frustrations for Community Professionals

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Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture

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Episode 085 - Special Guest Marjorie Anderson, Let's talk about Business Outcome Metrics

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Episode 084 - Growth, Acquisition and Plan on a Page

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Episode 083 - Special Guest Jake McKee - Dinner 5, User Testing and Onboarding

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Episode 082 - Training for the Role of Community Management - Put Yourself Out There!

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Episode 081 - Being Customer First vs Function Out - Scott Wilder joins PoB another round!

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Episode 080 - Peers Over Beers is On YouTube! (Teaser)

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Episode 079 - Special Guest Richard Millington - Web 3, Social Media and Community Platforms

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Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users

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Episode 077 - Living on the Scott "Wilder" Side - The Creator of Intuit's Community and Web3

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Episode 076 - Guest host Elizabeth Kinsey, at Slack, is a Director! Community Titles Matter and Paths of a Community Manager

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Episode 075 - Special Guest Dani Weinstein - Community Executive Sponsorship and Buy-in

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Episode 074 - Nicole Saunders, Director of Communities, from Zendesk talks Roles and Responsibilities within Community

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Episode 073 - Special Guest Elizabeth Kinsey from Slack - Community Platform, Customer Onboarding and CMAD

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Episode 072 - Special Guest Nicole Saunders - Roadmaps, Headcount, Employee Training and more

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68

Episode 071 - Special Guest Jenny Weigle - Starting Communities and Engagement Strategies

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69

Episode 070 - A Tribute to Michael Sandoval

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Episode 069 - How to Get Community Resources Part II

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Episode 068 - How to Get Resources for Your Online Community

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Episode 067 - Community Engagement Strategy

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Episode 066 - Which Key KPIs of a Community to Share with Your Stakeholders

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Episode 065 - Burnout, Stress, Pandemic Oh My!

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Episode 064 - Searching for a Digital Platform for a Financial Institution and More on Digital Transformation

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Episode 063 - Getting Past the "Wobble", Activating Your Community to an Action and Dom Perignon
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Episode 062 - Presenting a Business Case to get More Headcount For Community

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Episode 061 - Reddit Used for a Brand B2B Community? Vendor Selection Tips and Strategies

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Episode 060 - Community Platform Vendor Selection and Where Does One Focus

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Episode 059 - Engagement, Webinars, Content and "That's Not My Pile of Sh*t"

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Episode 058 - Multiple Stressors at Work and How to Deal!

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Episode 057 - Given Millions of Dollars We Would Invest in Content for our Community

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Episode 056 - Before Online Community Go-Live and After Go-Live

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Episode 055 - Community Launch Almost Here for Reltio Community

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Episode 054 - Old School Support and Moving it over to Digital Support

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Episode 053 - Michael's Business Plan to C-Level Executives

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Episode 052 - Community Manager Positions and Who Owns Digital Self-Help Customer Experience?

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Episode 051 - Online Community Metrics, What Metrics Should Community Managers Track?

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Episode 050 - Q&A Again - Community Engagement, Training & Community and How they Link

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Episode 049 - Community Moderation, Content Quality and Community as a Support Pillar

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Episode 048 -Part One New B2B SaaS Communities - Common Questions Asked By An Organization

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Episode 047 - Is Clubhouse the New Thing? Also Michael is Setting The Stage for Online Community for the Bank

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Episode 046 - Green fielding, Growth and Maturing Community - What is Your Engagement Strategy
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Episode 045 - Working with Legal and Security made "EASY" and a Cafeteria Style Look and Feel for Community

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Episode 044 - Business Meetings, Quarterly and Best Practices for Community and Digital Meetings

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Episode 043 - How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions

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Episode 042 - Binge watching, Being Thankful, Chris' New Adventure, Branch of the future...Oh My!

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98

Episode 041 - Chris has Big News - Building a New Community From Scratch

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Episode 040 - Special Guest - Max Rothery from Finimize - How Finimize Built Online Community

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Episode 039 - How Many Ways Can You Build An Online Community?

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