Dental Business Mastery Podcast

Most dentists only see their accountant once a year, usually just to get the tax return sorted. Julie sits down with Boris Feldman of BT Corporate Advisory to talk about what happens when that relationship becomes something far more strategic. They cover the difference between deductible and non deductible debt and how getting this wrong can cost tens of thousands of dollars a year, why loyal clients often end up paying more on their loans than new ones, and why succession planning should start on day one of practice ownership, not five years before you want to sell.Boris shares real examples from his years working with dental clients, including a case where getting the business structure wrong exposed a dentist to millions in unnecessary risk. A great listen for any practice owner who wants a second set of eyes on their financial position.Find Boris at btcorporateadvisory.com.auInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Guest: Dr Ryan Hungate, Chief Clinical and Strategy Officer at Henry Schein OneFrom designing Apple's in-store customer experience during the launch of the original iPhone, to building and selling a dental patient engagement company, to now shaping the technology behind Dentrix, Dentrix Ascend and Dentally, Dr Ryan Hungate has one of the most unusual paths in dentistry. In this episode, Julie sits down with Ryan to talk about what AI actually means for dental practices right now, not in some distant future.They cover how AI is changing revenue cycle management and insurance claims, why patient trust is built (or lost) in the tiny human moments AI can now help protect, what the "Gen Z stare" is doing to patient communication, and why Ryan believes dentistry is heading into its golden age.Connect with Dr Ryan HungateLinkedIn: linkedin.com/in/ryanjhungateHenry Schein One: henryscheinone.comInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Rochelle Fisher of Dental Assisting and Beyond returns for part two on why four-handed dentistry should be standard in every practice. Rochelle and Julie talk about what it looks like on the ground, the flow-on benefits for patients, teams and the dentist's own body over a long career, and the personal trainer who inspired her VIP program. Connect with Rochelle FisherWebsite: dentalassisting.com.auFind her on Instagram for tips, tricks and her free weekly tip via emailInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Rochelle Fisher of Dental Assisting and Beyond joins Julie to talk about the thing that makes or breaks a dental practice, communication between dentists and their dental assistants. They share the surprising places they each learned to give and receive feedback well (a yoga studio and Toastmasters), why so many practices avoid the small conversations that would make everything easier, and one simple question that can completely change how feedback lands.Keep an ear out for part two, where Rochelle and Julie get into why every practice should be working four-handed.Connect with Rochelle FisherWebsite: dentalassisting.com.auFind her on Instagram for tips, tricks and her free weekly tip via emailInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode Julie is joined by Julia Riese, founder of Bright and Bold Consulting and author of Beyond Dentistry, Mastering the Four Pillars to Succeed with Your Dental Practice. Julia spent ten years in the dental industry, including growing with a company that scaled from a handful of practices to twenty locations, and she shares what she learned along the way about building a genuinely successful practice, from getting your team on board early, to having a real plan behind your marketing rather than just being active on social media for the sake of it. They also chat about Julia's new course, Levara AI, which helps practice managers and owners build their own customised AI systems, and wrap up with some great advice on mindset and how to move through overwhelm by focusing on the one thing that matters most.Find out more: https://brightandboldconsulting.com.au/ Levara AI course: https://brightandboldconsulting.com.au/levara-ai-course Beyond Dentistry on Amazon: https://www.amazon.com.au/Beyond-Dentistry-Mastering-Pillars-Practice/dp/1764285506Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Julie shares a story from her early days as a practice owner, a performance conversation she was so worried about getting wrong that she completely softened the message and the team member walked away thinking she'd just been praised, and uses it to explore the difference between being nice and being kind, drawing on Kim Scott's Radical Candor to explain why niceness prioritises comfort while kindness prioritises growth, and why avoiding hard conversations doesn't protect anyone, it just delays the cost. If you've been putting off a conversation with someone on your team, this one's worth a listen. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Amy has spent close to fifteen years in the dental industry, starting as a dental assistant before moving into practice management, consulting, social media, and recruitment. In this episode, she shares what led her to create The Rise - a growing organisation dedicated to exciting, supporting, and retaining dental assistants across Australia.Find The Rise: Website: therisedentalco.com Instagram: @therise.dentalmagazine Facebook: facebook.com/profile.php?id=61584585047016Email: [email protected] in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie explores what it really means to have growth as a core value in your dental practice - not just as a word on a wall, but as something your whole team genuinely lives.Whether you're a practice owner or a practice manager, this episode will challenge you to think differently about learning - and give you practical ways to bring that thinking into your team.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode of the Dental Business Mastery Podcast, Julie Parker sits down with accountant, investor and financial mentor Salena Kulkarni from Freedom Warrior to explore one of the most important - and often overlooked - aspects of practice ownership: wealth creation beyond the dental practice.Salena shares why so many dentists, despite earning strong incomes, still feel financially trapped, stressed, and unable to step away from the chair. Salena unpacks the difference between running a successful practice and building genuine long-term wealth.This conversation explores the psychology of money, the “golden handcuffs” many practice owners experience, and why financial freedom is ultimately about creating choice, flexibility, and purpose - not simply accumulating more income.Links to discover more about Salena:Salena KulkarniWebsite: https://freedomwarrior.com.au/LinkedIn: https://www.linkedin.com/in/salenakulkarni/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie Parker is joined by Jayne Bandy and Dr David Moffet to explore how AI is reshaping the dental patient experience without replacing the human connection that practices value most. Together, they discuss the growing pressures faced by front office teams, the challenges of phone management, training and patient communication, and how Jane Bandy AI was created to support practices with consistent, compassionate and highly skilled call handling. This conversation dives into the future of AI in dentistry, why human connection matters more than ever, and how practices can use technology to create better experiences for both patients and teams. Connect with Jayne and David, and find out more about JayneBandyAI:https://jayneai.guru/auth?ref=4735dc11https://jayneai.guru/[email protected]@theupe.comInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie Parker and Ameena Basile explore five key “levers” that can dramatically improve practice performance when implemented consistently and strategically together.Many practices immediately focus on attracting more new patients when production slows down. But sustainable growth usually comes from improving several areas at once, not relying on one single solution.Resources Mentioned5 Levers Calculator 5 Levers CalculatorDental Business Mastery Academy The AcademyThe Academy includes: 100+ team training videos  Practice management resources  Communication and leadership training  Financial and operational tools  AI-supported learning assistance for dental teamsInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door.Julie covers triage questions for both urgent and routine appointments, why matching a patient's energy matters, and simple, practical habits your reception team can start using straight away.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

If you're thinking about opening your own dental practice, this episode is one you'll want to listen to more than once.Julie chats with Ben Marcos, co-founder and general manager of BusiHealth, a national end-to-end property partner for the dental and health industry. Ben and his team help practice owners navigate every stage of the property journey, from finding the right location and negotiating leases, to council approvals, business cases, cash flow modelling, and project delivery right through to opening day.In this episode, Ben shares some eye-opening stories about what can go wrong when dentists go it alone, and why having the right experts in your corner can save you far more than it costs. He also walks through BusiHealth's three-phase process, project viability, project security, and project delivery, so you know exactly what working with them looks like.Whether you're just starting to dream about your own practice or you've already begun the search, this conversation will give you a much clearer picture of what's involved and who you want by your side.Connect with Ben and the BusiHealth team: Website: busihealth.com Email: [email protected] in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie Parker is joined by Charles Kovess, Australasia’s Passion Provocateur, to explore a powerful reframe on stress, problems, and performance, particularly for dental practice owners navigating high-pressure environments. Drawing from decades of experience, Charles introduces a simple yet transformative concept: stress is not caused by external forces, but by our resistance to them.Together, they unpack how shifting our thinking, from resisting problems to embracing them, can unlock greater clarity, resilience, and decision-making. For new and growing practice owners facing financial pressure, uncertainty, and rapid change, this conversation offers a grounded and practical mindset framework to navigate challenges with confidence and purpose.For those wanting to explore this work more deeply, Charles offers one-on-one coaching to support your thinking and decision-making. Contact him directly via [email protected] or call him on 0412 317 404.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie and Ameena sit down with Dr Jenny Liu, principal dentist and owner of Happy Dentistry (https://happy-dentistry.com.au/)in Melbourne's CBD, to hear her honest account of buying and renovating a dental practice from scratch.Jenny shares the real challenges she navigated as a young female practice owner - from choosing the wrong contractors and IT providers, to a flooded clinic just 10 months in. She talks openly about the lessons learned, the value of trusted tradespeople and suppliers, and why getting the right people around you from the start can save you enormous time, money and stress.This episode is a must-listen if you're thinking about buying or building your own dental practice.Join us at our upcoming event! If Jenny's story resonates with you, you won't want to miss Opening Your Own Practice: An Evening with Experts on Tuesday 18 March in Melbourne. For just $50, you'll get access to a panel of industry experts covering finance, fit-out, equipment, accounting, mindset and more - plus a gift bag valued at over $7,500. Grab your ticket here: https://www.trybooking.com/DIYVQInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie chats with Mike Collishaw from 32Byte (https://32byte.com.au/), a dental-specific IT company that handles everything from new practice fit-outs to ongoing tech support, cybersecurity, and keeping your patient data safe. Mike shares why getting your IT sorted from the very start of your practice journey is just as important as your fit-out or finance, and what every practice owner needs to know about protecting themselves from a data breach. Both Julie and Mike will be part of the event, Opening Your Own Practice: An Evening with the Experts on Wednesday, 18 March 2026, 6:30-9:30 pm at Mulgrave Country Club, Wheelers Hill - grab your spot and come ready with questions! Book here: https://www.trybooking.com/DIYVQInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I explore a sensitive but vital topic: the role of long-term employees in a growing dental practice. While loyalty is often seen as a virtue worthy of reward, I challenge the idea that tenure alone should guarantee pay rises or position security, especially when that loyalty is accompanied by subtle resistance to change. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

It's a new year and the perfect time to look at your practice with fresh eyes! In this episode, I share five key areas where a different approach could transform your practice in 2026: raising the bar on staffing, assessing your systems, developing your leadership, listening to your patients, and committing to ongoing team training. Stop doing the same things expecting different results and make 2026 the year you actually create the change you've been dreaming about. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Struggling to find great candidates, grow patient numbers, or solve practice challenges? Before you tell yourself "we don't have enough resources", consider this: what if the problem isn't a lack of resources, but a lack of resourcefulness? In this episode, we explore what true resourcefulness looks like in your practice and why approaching challenges with genuine resourcefulness, rather than your usual one or two strategies, leads to swifter and greater outcomes. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Hiring for a dental practice isn’t about volume - it’s about finding the right person. In this episode, I explore how a simple 3-minute video request from job applicants can radically improve your hiring process. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie speaks with Dr Ros Franklin of Amalgamate Consulting about the updated Australian Standard AS 5369:2023, now legislated in NSW for dental practices reprocessing instruments. Ros explains the practical implications, common compliance gaps, and the importance of unified infection control protocols. Learn how practices can prepare, train their teams, and conduct effective risk assessments to create a safer, more compliant environment.Contact Ros via her website: https://www.amalgamate.com.au/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I explore a question that’s been on my mind – do we really need to post so much on social media to grow a successful dental practice? I share what I’ve seen across a wide range of practices, from those pouring thousands into digital ads to those thriving without any online marketing at all. I talk about the different types of patients – transients, loyals, and perpetuals – and why understanding who you're trying to attract is key to choosing the right marketing strategy. If your goal is to build a long-term, stable patient base, especially in a general dental setting, then this episode will help you rethink where your marketing time and money are best spent.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

I had the absolute pleasure of speaking with Ashley Latter, internationally recognised dental communication coach and author of The Perfect Dental Consultation and Don't Wait for the Tooth Fairy. Ashley shares the story of how he came to focus on ethical communication and sales in dentistry, the essential role rapport and trust play in treatment acceptance, and why the whole team—not just the dentist—must be on the same page for success.Whether you're a practice owner, team member, or dental associate, you'll come away with actionable steps to improve patient communication, build deeper relationships, and ultimately serve patients more effectively.Find out more about Ashley and purchase his books via his website: https://www.ashleylatter.com/Ashley is returning to Australia in March 2026 for his two-day Ethical Sales and Communication course and a one-day reception workshop. Go here for more information: https://shorturl.at/2OPgCInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I speak with business alignment coach and NLP master trainer Toni Everard about uncovering and overcoming the beliefs that limit personal and professional growth. We explore how purpose can be found in everyday curiosity and service, why rejection is more about the other person than about you, and how reframing sales as service can transform patient communication in dental practices. Toni shares practical insights on handling patient objections, presenting treatment plans in plain language, and creating perceived value that inspires commitment. The conversation also covers the importance of integrity, focusing on the client’s needs, and building resilience by stepping into discomfort. Reach out to Toni via her website: https://tonieverard.com/and LinkedIn: https://www.linkedin.com/in/tonieverard/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this conversation, Steph shares her journey from taking over an established practice to transforming it into a thriving, multi-service clinic. She discusses the unique opportunities and challenges of rural dentistry, including expanding clinical skills, building strong community relationships, and attracting the right team members. Steph also introduces her upcoming rural dentistry retreat, designed to showcase the professional, personal, and lifestyle benefits of working outside metropolitan areas. Go here for more information about this powerful event: https://www.eventbrite.com/e/remote-rural-dental-practice-create-a-career-with-impact-and-reward-tickets-1291203748169?aff=oddtdtcreatorListeners will gain insights into practice growth, recruitment, and why stepping outside your comfort zone can open unexpected doors in both career and life.Get in contact with Dr Steph through this email: [email protected], go to the DNTLCODE website here: https://dntlcode.com.au/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Aaron Kelly address a common misconception in dental practices: the belief that floors require frequent strip-and-seal treatments to remain clean and presentable. Aaron explains that, in reality, many dental floors don’t need such harsh and costly procedures but instead benefit greatly from a professional deep clean.Beyond infection control, Julie and Aaron discuss how clean, well-maintained flooring plays a crucial role in the image a practice projects to both new and existing patients. This conversation offers essential insights for any dental practice seeking to protect flooring investments, enhance patient perceptions, operate sustainably, and maintain a pristine, professional space without unnecessary expense or waste.Get in touch with Premrest here: https://www.premrest.com.au/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Ellen Krajnc, a seasoned consultant and trainer, shares her passion for revitalising the art of four-handed dentistry. Ellen discusses how this proactive, collaborative technique between clinician and assistant not only improves efficiency, ergonomics, and infection control but also enhances patient care and job satisfaction. As the dental profession grapples with assistant shortages and retention challenges, Ellen presents a compelling case for bringing this valuable practice back to the forefront.If you are interested in reaching out to ellen, email her directly via: [email protected] in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Cate Scolnik of SANE Social Media returns to share her powerful new AI-powered tool designed specifically for healthcare providers. Cate explains how this tool simplifies digital marketing for dental clinics by generating compliant, customised content and fast-tracking growth strategies. If you're overwhelmed by online marketing or unsure how to stay compliant while standing out, this conversation offers a clear and practical way forward.Reach out to Cate and access her tools and services via her website: https://sanesocialmedia.com/ and her email: [email protected] in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Selling your dental practice isn’t just about finding a buyer – there are innovative models emerging that many practice owners haven’t yet considered.In this episode, I speak with Craig Keegan from M&A Profits about the roll-up model – a fresh alternative to traditional practice sales. Learn how this approach can unlock greater opportunities, better align with your goals, and offer more flexibility than the conventional route.You can connect with Craig via his LinkedIn profile here: https://www.linkedin.com/in/m-and-a-program-manager/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am joined by co-host Ameena Basile. We were thrilled to speak with Marcius Bispo of SmilePass, to explore how this innovative platform is transforming dental practices. From simplifying complex payment systems to revolutionising patient loyalty through membership plans, SmilePass empowers practices to improve operational efficiency, financial management, and patient satisfaction. Find out more about SmilePass, and organise a demonstration, via their website: https://smilepass.co/During the episode, I mentioned one of my previous shows where I learned of the prevalence of dental practice theft. The guest was David Harris of Prosperident and you can watch this episode here: https://www.youtube.com/watch?v=RE3VNDOqlyA&list=PL1MIigc47x9oZiFUnzP6jrRRZA6eSDIae&index=33&t=1sInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In the final episode of this four-part series, I delve into the critical role each team member plays in achieving your dental practice’s 2025 goals. Building on the previous discussions about reflecting on the past year, setting goals, and creating actionable plans, this episode focuses on the importance of team engagement, motivation, and clear delegation. I also discuss the powerful impact of understanding the broader purpose of dental care, recommending the SBS Insight episode "The Dental Gap" as essential viewing to inspire meaningful team discussions.Watch the SBS Insight episode here: The Dental Gap https://www.sbs.com.au/ondemand/news-series/insight/insight-2020/insight-s2020-ep14/1727614531792Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In the third episode of this four-part series, I dive into the practical steps for turning your 2025 goals into actionable plans. Using Dental Business Mastery’s proven Goals Achievement Process, I explain how to reverse-engineer your goals by identifying strategies, defining specific tasks, delegating responsibilities, and setting clear deadlines. With a focus on tracking and monitoring progress, I highlight how to maintain momentum and adapt strategies when needed.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this second episode of a four-part series inspired by Sandy Roth’s transformative questions, I delve into the importance of setting goals to shape a successful 2025.By establishing clear objectives, dental practices can create focus, motivation, and alignment, ensuring both personal and professional growth. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Join Julie Parker and Ameena Basile of Dental Business Mastery as they dive into strategies for reflecting on 2024 and setting impactful goals for 2025. They discuss Sandy Roth's six powerful questions, aligning team objectives, enhancing systems, and improving patient experiences. Learn how to foster team engagement, track meaningful KPIs, and shift your mindset for personal and professional growth. Perfect for dental practice owners and managers looking to start the new year with clarity and purpose. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I’m excited to share my recent guest appearance on The Dental Brief. Host Patrick and I speak about the challenges dental practices face today, from recruitment to building a workplace that truly supports and retains exceptional team members.We discuss how leadership and team culture can transform a practice into a space where everyone thrives - team and patients alike. Enjoy this special episode!The Dental Brief is a terrific podcast to subscribe to, with short episodes that provide you with great tips on building a successful dental practice. Go here: https://dentalbrief.com/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, Julie Parker and guest co-host Ameena Basile In this episode,  sit down with Ortal Green from Glittering Minds to uncover the secrets to creating a dental practice that truly works for you. If you’re ready to transform the way you approach challenges, this conversation will give you the tools to make 2025 your best year yet.Here’s what you’ll learn in this episode:The biggest reason that keeps business owners stuck (and it’s not what you think).The unknown truth about becoming as innovative as Steve Jobs (spoiler: you can do it).The easy, proven way to finally create a practice that works for you, not the other way around.Don’t miss out on Ortal’s exclusive masterclass on December 4, where you’ll work hands-on with like-minded practice owners to put these strategies into action. Register now and save with early bird pricing until midnight Sunday, November 17.Register for the Masterclass Here: https://www.ortalgreen.com/createapracticethatworksforyouThis episode will get you rethinking the possibilities for your practice—and with Ortal’s guidance, you can make 2025 a transformative year.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I speak with Dr Yohan Thomas, a Specialist Prosthodontist and founder of the Advanced Dentistry Institute (ADI). Throughout our conversation, Dr Thomas talks about what inspired him to build ADI and the innovative approach they take to training. We explore how ADI provides hands-on, live patient training while ensuring each student receives personalised support from mentors. What truly stands out is Dr Thomas’s passion for helping others. Not only does ADI make dental education more accessible, but they also give back to communities through charitable initiatives, both in Australia and abroad. Dr Thomas emphasises the importance of community, support, and continuing education, which ADI offers long after the training is complete.For more information about ADI or to get in touch with Dr Thomas or Sally, go to https://advanceddentistryinstitute.com.au/ Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am joined by Ameena Basile and we talk about the ongoing challenges faced by dental practices, especially when it comes to recruiting and managing teams. We discuss how vital it is for practices to create a positive workplace culture that nurtures growth and development. We explain the "Ascension Model" we have developed, which helps practices move from basic systems to achieving a deeply engaged and fulfilled team. If you're interested in learning how to build a more enthusiastic and committed dental team, this episode is a must-listen. We also invite listeners to schedule a complimentary Discovery Session (https://tidycal.com/3l298p1/regular-meeting-of-up-to-30-minutes-duration-clone20231204062939) and explore the deeper work Dental Business Mastery is offering through their website, https://dentalbusinessmastery.com.au/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am joined by Dr Roslyn Franklin of Amalgamate Consulting in this episode, where she shares her expertise on infection control in dental practices. With the recent updates to the Australian standards for sterilisation (AS 5369), Ros provides a snapshot of how these changes affect dental practices and highlights the top 5 mistakes dental teams commonly make in maintaining compliance. For more information, visit https://www.amalgamate.com.au/ to learn about Dr Roslyn’s services, her Infection Control Academy, and to schedule a consultation.This episode is essential listening for practice managers and dental professionals committed to maintaining compliance and providing safe patient care.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am joined by Dr Anikó Ball of Optimum Dental Posture. We discuss the physical challenges faced by dental practitioners and the impact of poor posture on professional and personal well-being. Anikó shares her journey from practising dentistry with chronic pain to becoming an expert in dental ergonomics, offering solutions for clinicians to prevent pain and maintain a healthy career.Anikó also discusses the relationship between stress and physical health, and how it can manifest in the body. Stress, anxiety, and emotional tension affect the body’s ability to function optimally, and Anikó shares why addressing both physical and mental well-being is crucial for a sustainable career. This episode is a must-listen for dental practitioners seeking to thrive physically and mentally in their careers. To reach out to Anikó, see the following links.Website: https://optimumdentalposture.com/Facebook: https://www.facebook.com/aniko.ballLinkedIn: https://www.linkedin.com/in/dr-aniko-ball-45207163/Free Resource: Download the Active Rest technique on the homepage of Optimum Dental Posture. Go here: https://optimumdentalposture.com/activerestInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I speak with Wardah Inam, CEO of Overjet, an innovative AI company focused on improving dental practice's management of their patients through artificial intelligence. Wardah discusses Overjet's capabilities, including analysing dental x-rays, notes, and other practice data to enhance diagnostic accuracy and patient trust. The conversation explores the benefits of AI in dental practices, such as increasing treatment plan acceptance and streamlining workflows, while reducing administrative burdens. For more details, listeners are encouraged to visit Overjet.com and book a demo.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am delighted to welcome back Dr Mark Hassed, also known as The Relaxed Dentist. He shares valuable insights and strategies for running a more efficient dental practice.Tune in to uncover the significant benefits for your team, your patients, your business, and yourself when you embrace efficiency. This episode has truly made me reconsider some of my fundamental beliefs about managing a successful dental practice. Don't miss it!Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am joined by my buddy and Dental Business Mastery co-founder, Ameena Basile. We introduce you to the newly launched Academy, a comprehensive training platform designed specifically for dental practices. We discuss the vision behind the Academy, its core objectives, and the wide array of resources it offers to help dental teams thrive in non-clinical aspects of their practice. From enhancing team dynamics to mastering patient communication and refining reception operations, the Academy is set to be a game-changer for dental professionals seeking to elevate their practice's performance.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

 In this episode of The Julie Parker Practice Success Podcast, I am joined by the inspiring Shika Darshani. Shika shares her journey from being a dental nurse to a dental hygienist and now a mindset coach and motivational speaker. She discusses the importance of emotional intelligence, self-belief and maintaining authenticity in the dental profession. If you would like to reach out to Shika, contact her directly via email: [email protected] in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

Is your life out of balance? Are you feeling burnt out, anxious, or mentally, physically, or emotionally exhausted? You're not alone. An alarming 61% of Australian workers reported experiencing burnout, significantly higher than the global average of 48%. Burnout has been on the rise, with a 5% increase from 2021 to 2022, contributing to 40% of employee resignations.In this episode, I speak with Linda Joy Benn, a renowned holistic health practitioner whose wisdom and teachings provide a strong foundation for healing, intuitive wisdom, self-empowerment, creativity, clarity, and igniting one’s uniqueness, purpose, and unlimited potential.Linda Joy is known for her enthusiasm and passion for life. She empowers, encourages, and inspires others to become aware of their thoughts and focus on their desired outcomes. By being mindful of their language, they can attract more positive situations, events, and results, leading to a stress-free, joyful life.Join us as we explore Linda Joy’s methods and insights that can help dental practice teams and practitioners find balance and overcome burnout.As discussed during the episode, here is the link to Linda's burnout quiz. Burnout QuizIf anyone has any questions or would like to have a 1-1 chat, they can book a time on my calendar https://tidycal.com/bennlinda/15-minute-free-clarity-callWebsite: Linda Joy BennSocial Media:FacebookInstagramTikTokLinkedInYouTubeInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

 In this episode, I talk with Samad Syed, an expert in digital automation for healthcare, about the crucial role of a dental practice's patient database. Samad shares insights on how practices can effectively utilise their databases to improve patient engagement and practice efficiency. This episode is a must for anyone who thinks that they need more new patients! (You don't.)You can reach out to Samad via the following links:LinkedIn https://www.linkedin.com/in/samadsyed/mConsent https://mconsent.net/Buy Samad's book, The Art of Patient Re-engagement (Amazon) https://www.amazon.com.au/Art-Patient-Re-engagement-Inactive-Patients/dp/B0C526MWWNInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this inspiring episode, I am joined by Jutta Klipsch, a transformational coach specialising in empowering women over 50. Jutta shares her journey from working with divorced and separated women to now focusing on helping women step out of mediocrity and create fulfilling, courageous lives. We discuss the importance of self-awareness, our drivers as human beings - and being and human being. Jutta also shares the work of Ashkan Tashvir, and the role of his Being Framework in personal and professional growth, and the impact it can have on building your amazing team.The book, Human Being by Ashkan Tashvir, which Jutta spoke of can be found here: https://ashkantashvir.com/human-beingConnect with Jutta via LinkedIn: https://www.linkedin.com/in/juttaklipsch/And, on Facebook: https://www.facebook.com/jutta.klipschJoin Jutta's Facebook Group here: https://bit.ly/4bD9tWNInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I speak with Dental Hygienist and author Tanya Deacon, who shares the creative inspiration behind her innovative children's book, 'Mouth Monster'. Tune in and discover how Tanya's firsthand experiences led her to develop this fantasy adventure tale that not only entertains but also educates young readers about the importance of oral health in a captivating way. Buy copies of Mouth Monster for your practice, school and as gifts through:Booktopia https://www.booktopia.com.au/mouth-monster-tanya-deacon/book/9781838756000.htmlAmazon https://www.amazon.com.au/Mouth-Monster-Tanya-Deacon/dp/1838756000Angus & Robertson https://www.angusrobertson.com.au/books/mouth-monster-tanya-deacon/p/9781838756000Pegasus Publishers https://pegasuspublishers.com/books/tanya-deacon/mouth-monsterInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I chat with Marcus Biggs of Smile Marketing about effective dental marketing strategies. We cover website design, social media marketing, Google reviews, SEO, paid ads and email marketing, offering practical insights for dental professionals looking to boost their online presence and attract more clients. Tune in for actionable tips to navigate the digital marketing landscape and grow your practice successfully.Discover more about Smiles Marketing at the website: https://www.smilemarketing.com/Book a Free Strategy Call with Smile Marketing and dive into a 30-minute expert audit of your website and online presence, and walk away with clear, actionable steps to achieve your business goals – no fluff, and no strings attached - go to https://www.smilemarketing.com/strategy-call/. Or for any general questions you can contact them via www.smilemarketing.com/contact-us   Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].

In this episode, I am joined by Josh Blount and John Schwartz of Pearl AI. We dive into the transformative role of Pearl AI in dental surgery. From empowering practitioners with enhanced diagnostic capabilities to bolstering patient trust and acceptance rates, Pearl AI serves as a game-changer in modern dentistry. Whether aiding seasoned professionals or guiding newer practitioners, its intuitive interface enables clear identification of treatment needs, bridging the gap between practitioners and patients. Discover how Pearl AI not only raids in diagnoses but also acts as a powerful promotional tool, reinvigorating patient trust and rekindling interest in dental services.Go to the Pearl AI website for more information: https://www.hellopearl.com/Contact Josh Blount: [email protected], John Schwartz: [email protected] in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at [email protected].