Diagnosing the Aftermarket A to Z

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeMatt Fanslow revisits the Challenger disaster, not just as a historical tragedy, but as a case study in how standards, tolerances, and risk perception can shift over time. The common simplified story is that management ignored engineers, pushed the launch forward, and disaster followed. While that is part of the story, Matt looks at the deeper concept sociologist Diane Vaughan identified: normalization of deviance.The Challenger disaster happened 73 seconds after launch in 1986, killing all seven astronauts onboard. The failure was traced to O-rings in the solid rocket boosters that lost sealing ability in unusually cold conditions. But the broader lesson is not simply that one part failed. It is that warning signs had appeared before, yet each successful mission expanded the boundary of what NASA considered acceptable. What would have once been treated as outside tolerance gradually became normal.Matt connects this idea to the phrase, “slowly, then all at once,” often used to describe the collapse of relationships, marriages, systems, and businesses. The visible failure may seem sudden, but the conditions that made it possible usually developed over a long period of tolerated drift.From there, the discussion moves into automotive repair. Shops can experience the same pattern with ADAS calibrations, wheel torque procedures, tire repairs, safety glasses, uniforms, training expectations, and other operating standards. A procedure gets missed once. Nothing bad happens. It gets missed again. Still nothing bad happens. Eventually, the shop no longer treats the original standard as the standard at all. The absence of immediate consequences becomes false evidence that the deviation is safe.Matt uses ADAS calibration as a major example. A shop may begin by following OEM procedures after alignments or repairs, but over time, scheduling problems, delays, cost pressure, or customer pushback can lead to skipped calibrations. If no warning lights appear and no customer complains, the skipped step starts to feel acceptable. But that does not mean the risk disappeared. It may simply mean the failure has not happened yet.The episode also references tire repair liability and the John Eagle collision repair case as examples of what can happen when accepted industry habits conflict with OEM procedure. The lesson is not that every shop owner or technical specialist who drifts from procedure is malicious. The more uncomfortable lesson is that drift is natural. That is exactly why it has to be recognized and managed.Matt closes by encouraging listeners to look around their own shops and ask where tolerance has expanded without conscious approval. Are torque procedures still being followed? Are retorques still being performed? Are safety practices still enforced? Is training still treated as essential? Are customer-facing and liability-related procedures being maintained, or have they quietly become optional?Key ThemesNormalization of deviance: The gradual process where unacceptable practices become accepted because nothing bad happens immediately.Challenger as a system failure: The O-ring failed physically, but the larger failure involved shifting standards, repeated warning signs, and expanded tolerance.“Slowly, then all at once” Major failures often appear sudden, but the underlying drift usually develops over time.Automotive examples: ADAS calibrations, tire repairs, torque sticks, wheel retorques, safety glasses, uniforms, training, and shop SOPs can all become vulnerable to tolerance drift.OEM procedures and liability: The episode reinforces the importance of following documented procedures, especially where safety, liability, and driver-assistance systems are involved.Not always malicious: Deviance can become normalized without anyone consciously deciding to take a major risk.Memorable Ideas“What would have failed in 1981 passes in 1986.”“The tolerance for acceptability expanded.”“It happened slowly and then all at once.”“It’s not a problem until it is, and then it’s a big problem.”“The absence of consequences is not the same thing as proof of safety.”Listener TakeawayEvery shop has standards that were created for a reason. Some protect quality. Some protect the customer. Some protect the business. Some protect people’s lives. The danger is that those standards can erode so gradually that no one notices until the failure is already public, expensive, or irreversible.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow tells the story of a modified 1994 Corvette that came in with a hesitation, backfire, and cut-out concern under light-load highway driving. The vehicle had already been looked at elsewhere, and the customer believed the problem was inside the PCM. What sounded at first like a computer problem eventually turned into a lesson in secondary ignition leakage, diagnostic assumptions, customer expectations, and the danger of two people using the same words to mean very different things.The episode starts with the question, “Can you test my computer?” Matt interpreted that as a request to diagnose why the vehicle was not running correctly. The customer meant something much more literal: open the PCM, test it on a bench, and determine what had failed inside the module. That misunderstanding created real tension once Matt found evidence pointing away from the computer and toward the ignition system.Technically, the case had plenty of reasons to look complicated. The Corvette was a 1994 OBD-I vehicle with an OBD-II-style connector, an aftermarket tune, a DTC 42 related to electronic spark timing, and an OptiSpark distributor system. Matt considered scan-tool access, PCM powers and grounds, tune corruption, OptiSpark signals, and even inspected the PCM itself. But the actual fix was far more ordinary: spark plugs and plug wires. A light mist of water exposed secondary ignition leakage, with arcing visible around the plug wires and spark plug area.The larger point of the story is not just that simple failures can hide behind complicated symptoms. It is that assumptions can create their own problems. The customer had one expectation. The shop had another. Nobody was necessarily acting in bad faith, but the mismatch still led to frustration, anger, and a near breakdown in trust. Matt reflects on how one better question at the beginning, “What do you mean when you say test the computer?” could have changed the entire interaction.Topics DiscussedDiagnosing a modified 1994 CorvetteOBD-I vehicles with OBD-II-style connectorsDTC 42 and electronic spark timingOptiSpark diagnostic considerationsAftermarket tuning and corrupt tune concernsPCM inspection and module-level testing limitationsSecondary ignition leakageSpark plug and plug wire failuresHow modified vehicles can bias diagnostic thinkingWhy customer language needs clarificationThe difference between testing a system and testing a moduleManaging expectations before diagnostic work beginsHonest misunderstandings between shops and customersKey Takeaways“Can you test my computer?” may mean very different things depending on who is asking.A vehicle that looks complicated can still have a basic failure.Modified vehicles can make it harder to avoid diagnostic bias.Customer frustration is not always about the repair itself. Sometimes it is about expectations that were never clarified.Asking one more question up front can prevent a major communication problem later.Not every misunderstanding needs a villain. Sometimes both sides are operating from different definitions.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this wide-ranging "mailbag" style episode, Matt Fanslow dives into a mix of technical, professional, and lifestyle questions from listeners. The conversation moves from the intimidating complexity of quantum physics and why it makes discussing "basic" electricity difficult, to practical advice on commercial versus consumer lawn equipment. Matt also tackles the controversial topic of flat-rate pay plans and the importance of ethical systems in the shop, before wrapping up with some lighter notes on AI, mental health resources, and a controversial "Mount Rushmore" of musical bands.Key Topics and Highlights1. The Struggle with "Basic" Electricity & Quantum PhysicsMatt addresses why he often avoids "fundamental" electricity discussions. He argues that what we call "fundamentals" are often inaccurate "gimmicks."The Reality of Particles: Particles aren't just little spheres; they are perturbations of quantum fields.The Double Slit Experiment: Matt explains the particle wave duality and how electrons create an interference pattern rather than simple columns.Applicability vs. Truth: While "water analogies" work 99% of the time for fixing taillights, they fail to explain phenomena like inductive misfire or signal ringing. Matt wrestles with balancing "useful" information with the complex truth.2. The Great Lawnmower Debate: Buy Once, Cry OnceResponding to listener interest, Matt breaks down the difference between consumer and commercial mowing equipment.Cut Quality: Commercial mowers (Toro, Exmark, Scag) have higher blade tip speeds and better lift, resulting in a cleaner cut and natural striping.Hydrostatics & Power: The ability to handle inclines and zero-turn response time is significantly better in commercial units.The "Real" Answer: Dealer Support. Buy the brand that has a high-quality, reliable dealer nearby for parts and service.3. Flat Rate: Ethical Systems vs. GamificationMatt shares his perspective on flat-rate pay plans, echoing the sentiment that "it depends."Game Theory: Pay plans set the rules of a "game." If the system (parts ordering, dispatching, management) is broken, employees will view the game as "negative sum" and either quit or try to break it.Fairness: It isn't about the specific plan; it’s about whether the staff deems the system fair and ethical.Profit Sharing: Matt discusses the success of his shop’s hybrid model: a strong base salary supplemented by profit sharing.4. Rapid Fire: AI, Mental Health, and MusicArtificial Intelligence: Matt clarifies that LLMs (Large Language Models) like ChatGPT and Gemini are essentially "predictive text on steroids." He doesn't fear for automotive jobs but sees them as evolving tools.Mental Health: A shout-out to Margaret Light and her work at Equilibrium Therapy, emphasizing the need for better communication and counseling within shop environments.The Mount Rushmore of Bands: Matt puts his neck on the line with his top four most influential bands:The Beatles (The Blueprint)Black Sabbath (Founders of Heavy Metal)The Temptations (Motown/Soul Influence)Run-DMC (The Bridge for Hip-Hop)Mentioned in this EpisodeSponsors: Pico Technology, Autel, and Independent Wrench Jobs.Resources: Margaret Light (Equilibrium Therapy), John Riggle, Sean Tipping, and Tommy Oliva.Connect: Email Matt at [email protected] or find him on Facebook Messenger.What does your "Mount Rushmore of Bands" look like? Does it lean more toward the foundations of a genre or the bands that achieved the most commercial success?Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode, Matt Fanslow starts in an unexpected place, music, vocal styles, and Smashing Pumpkins, before using a series of stories from the music and sports worlds to make a bigger point about mentorship. The central idea is simple but important: mentorship has to come from both directions. Experienced people need to step in and offer guidance, and younger people need to be willing to ask questions and listen.Using examples involving Billy Corgan, Ryan Leaf, and Charles Barkley, Matt explores how young people often make costly decisions not because they are reckless or foolish, but because nobody pulled them aside and explained the long-term consequences. From contracts and money management to discipline and preparation, the lesson is that hindsight may be 20/20, but it is far better to learn from someone else’s mistakes before they become your own.Matt then brings the conversation back to the automotive repair world, where the same pattern shows up all the time. New people entering the field are often hit with student debt, pressure to buy expensive toolboxes and tools, and unrealistic expectations about how easy the work should feel. Rather than watching them stumble into avoidable financial mistakes, seasoned professionals, shop owners, and managers should step in, offer guidance, and help reduce unnecessary burdens. Whether it is tools, training, or simply helping someone think more clearly about their next step, good mentoring can change the trajectory of a career.In this episode:Why mentorship matters more than most people realizeThe Billy Corgan / Smashing Pumpkins story and the cost of not having guidanceRyan Leaf, Peyton Manning, and how early choices can shape an entire careerCharles Barkley, Dr. J, and Moses Malone as an example of mentorship done rightThe direct parallel between pro sports, music, and the automotive industryWhy young specialists can get buried in debt before they ever gain tractionThe problem with pushing new people toward expensive tool truck purchasesHow shops can better support newer hires with tools, training, and realistic expectationsWhy learning from someone else’s mistakes is often better than learning from your ownValuable training and learning resources for developing specialistsKey Takeaway:If the industry wants more capable, successful technical and mechanical specialists, it cannot just complain about shortages and washout rates. It has to do a better job of mentoring, advising, and protecting newer people from avoidable mistakes.Resources Mentioned:Scanner Danner PremiumAutel training videos and user-created contentPico Technology training videos and user-created contentAESwave resourcesDiagnostic NetworkFacebook groups with strong technical communitiesThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode, Matt Fanslow reflects on what it really means to be strong. Prompted by the story of a young mother navigating grief, single parenthood, and overwhelming responsibility after the loss of her children’s father to overdose, the conversation explores relapse, recovery, endurance, and the often-misunderstood nature of strength. Matt argues that strength is not having everything under control. Sometimes strength looks like hanging on by your fingertips, asking for help, or simply making it through the day without quitting.From there, the episode ties those ideas back to the automotive repair world, where asking for help is too often seen as weakness instead of wisdom. Whether it is a shop owner trying to keep the doors open, or a technical specialist seeking knowledge and resources to grow, real strength often shows up as humility, persistence, and the willingness to reach out.And because no Matt Fanslow episode stays in one lane forever, the show closes with a delightfully detailed Mount Rushmore discussion on chainsaw brands and models, pulled from Matt’s background around farms, equipment, and forestry gear.What’s Inside This EpisodeMatt talks candidly about relapse and the dangerous myth that a person in recovery “starts over” after a setback. He reflects on the realities of substance use disorder, the deadly risk of returning to former dosage levels after time in recovery, and the heartbreak that addiction leaves behind for families.The larger theme centers on strength: how people often define it incorrectly, and how endurance, survival, and asking for help deserve far more respect than they usually get. That idea then gets applied to repair shops, business struggles, personal growth, and professional development.The episode wraps with a fun listener-driven Mount Rushmore on chainsaws, including discussion of Husqvarna, Stihl, Dolmar, Echo, and a few favorite classic models.Key ThemesStrength is not the same thing as having it all together.Relapse does not erase the work already done in recovery.Asking for help is often an act of strength, not weakness.In repair shops, growth often depends on seeking coaching, resources, and better information.Sometimes surviving a hard season is its own kind of success.Chainsaw opinions are apparently serious business.Memorable PointsMatt pushes back hard on the idea that a relapse means someone is “back to square one.”He frames endurance itself as strength, especially when life feels like barely keeping the plates spinning.He draws a connection between personal struggle and shop life, especially when it comes to pride, survival, and the reluctance to ask for help.He makes the case that the best help is not always somebody handing over the answer, but showing someone how to build skill, access resources, and become more capable the next time.The episode closes with an unexpectedly passionate breakdown of chainsaw brands, legacy models, and why certain saws still hold legendary status.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode, Matt Fanslow tackles a highly requested topic from listeners: the "Mount Rushmore" of automotive trainers and educators. Wrestling with the definition of a Mount Rushmore—whether it represents the "Best of the Best" or the "Foundational Forefathers"—Matt takes a deep dive into the lineage of automotive instruction. He pays tribute to the "Road Dogs" who laid the groundwork before revealing his personal top four (plus a few tag-teams) and the rising stars to watch in the industry.Key SegmentsA cinematic "RV rescue" intro and a thank you to the sponsors.The Mount Rushmore Dilemma – Matt discusses the difficulty of picking just four names and the internal debate between honoring "foundations" versus "current excellence."Honoring the Foundation (The Road Dogs) – A tribute to the instructors who inspired previous generations:Bill Fulton: Known for secondary ignition analysis and prolific technical writing.Mac VandenBrink: A legendary inventor (Allen scope) and storyteller with a fascinating history in Nazi-occupied Denmark.Norm "Doc" Knell: An energetic personality and founder of influential training companies.Jim Morton: A long-time industry staple who continues to inspire current trainers like Dave Steckler. The Mount Rushmore Reveal: Matt’s definitive top four picks:John Thornton: Cited for his engineering background, strategic presentation style, and relentless drive for improvement.Scot Manna: Recognized for his meticulous "method to the madness" and high-level diagnostic intelligence.Dave Scaler: Celebrated for his "five-minute" diagnostic philosophy and ability to teach complex concepts using basic tools like meters and test lights.The Tag Team (Jim Kemper & Randy Bernklau): Honored alongside Bob Huffman for their pioneering work in emissions and gas analysis.Honorable Mentions & Rising Stars: Trainers who are "cut from the same cloth" and making significant waves today:Pedro de la TorreKeith PerkinsScott ShottonRandy Dillman (Pico Technology)Justin MorganMike BrancatoMatt invites listeners to share their own Mount Rushmore picks via email and social media.Featured Names & CompaniesLinder Technical Services (Reference to Mac VandenBrink)Coda (Exhaust gas analyzers mentioned during the Jim Kemper segment)MEA (Mechanics Education Association)"It’s important to know the lineage—how the tree’s roots grew—to appreciate where we are now."Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeMatt Fanslow reflects on overhearing a conversation between shop owners about spending more time with family, and it sparks a bigger question: if family time is so important for ownership, what does that mean for employees? This episode looks at the tension between the real financial demands of running a repair shop and the equally real need for technical specialists, advisors, and staff to be present for their families. Along the way, Matt explores PTO, unpaid time off, flex-time realities, compensation, and whether the industry needs to do a better job making employment itself more attractive and sustainable.In this episode:A lobby conversation at Vision turns into a deeper reflection on shop culture and family priorities.The old idea that providing for your family meant spending more time away from them, and how that clashes with newer expectations around presence and availability.The limited options many employees face when family events come up: miss it, burn PTO, or take unpaid time off.Why flex time works better in some industries than in automotive repair, especially for advisors and production-dependent roles.Whether shops need to rethink the “two weeks vacation” standard and build in more realistic room for family events, sickness, and life.The risk of sending employees the message that the only way to get real freedom is to become an owner themselves.A call for honest, two-sided conversations between ownership, management, and employees about what is actually possible and mutually beneficial.Key TakeawayThis is not an anti-owner rant and not an anti-employee rant either. It is really a conversation about incentives, fairness, sustainability, and the need for repair shops to find better ways to make employment workable for people who want both a career and a life outside the shop.Notable ThemesFamily time versus financial realityPTO, unpaid leave, and scheduling pressureWhy shop work resists true flex-time modelsThe economics of employment versus ownershipMutual benefit, rather than one-sided advantageThe importance of open, adult conversations in shop cultureOutro NotesMatt closes by inviting listener feedback and future Rushmore topic ideas, while also thanking sponsors Autel, Pico Technology, Independent Wrench Jobs, and the Automotive Repair Podcast Network. He also gives a shoutout to Tracy for her keynote and prior communications class work.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeMatt opens with a run of classic Chuck Norris jokes, partly as a tribute and partly to explain the inspiration behind the now-familiar Scot Manna Facts. What starts as a funny origin story turns into something more meaningful: a reflection on Scot Manna’s influence, the odd mix of ego and generosity that often sits behind teaching, and the growing need to develop the next wave of instructors in the automotive repair industry.Using a moment from Deadpool and Wolverine as a springboard, Matt explores the need for validation, why some people are drawn to the front of the room, and why the industry cannot afford to wait around hoping great educators just magically appear. If the best future trainers are still in the bays today, how do we help them get found, get encouraged, and get started?This episode is funny, personal, and more serious than it first appears.Show NotesChuck Norris jokes may have been the spark, but this episode is really about how ideas evolve, how mentors matter, and how a profession passes knowledge forward.Matt talks about the roots of Scot Manna Facts, tracing them back to Chuck Norris one-liners and the old Jimmy Kimmel “Sorry, we ran out of time for Matt Damon” bit. From there, he shares why Scot Manna means so much to him personally, not just as a respected figure in the industry, but as a major influence and mentor.That leads into a bigger thought: why do people teach? Is it ego? Validation? A need to be seen? A desire to contribute? Maybe some combination of all of it. Matt uses Deadpool’s desire to join the Avengers as a surprisingly good analogy for the emotional pull behind presenting, teaching, and wanting your voice to matter.But the most important part of the episode is the concern underneath all of it. The current instructor pool is aging. The industry has talented people in the bays right now with real experience, real ideas, and real value to offer. The problem is not that those people do not exist. The problem is that there is no clear path for many of them to get from the shop floor to the classroom.Matt talks through possible ways forward, including tech talks, mentorship, early presenting opportunities, case study development, support from training companies, and the possibility of more intentional “train the trainer” efforts. In other words, if the industry wants better educators tomorrow, it has to start building them today.In this episodeA tribute to Chuck Norris and the joke format that inspired Scot Manna FactsThe origin story behind the Friday Scot Manna Facts postsWhy Scot Manna has been such an important mentor and influenceHow a Deadpool and Wolverine moment sparked a thought about training and validationThe difference between wanting attention and wanting to contributeWhy the automotive training world needs new voices from the baysHow tech talks and guided speaking opportunities can help develop future instructorsWhy mentorship and active encouragement matter more than waiting for people to “just step up”Key TakeawayThe next great automotive instructors are probably already out there turning wrenches, running tests, building case studies, and solving tough problems. The challenge is not finding whether they exist. The challenge is creating a path that helps them share what they know.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeShow NotesIn this episode, Matt builds on a thought that has been bothering him for a while: the automotive repair industry has done a pretty terrible job defining what we mean by diagnosis, diagnostic, analysis, and even something as simple as a code scan.The spark for the conversation comes from seeing a vehicle owner buy their own scan tool after being told a dealership wanted $190 “to scan codes.” That raises the real question: was the shop selling a code scan... or were they selling a diagnostic process? Because those are not the same thing, and pretending they are creates confusion for customers and devalues the work of actual technical specialists.Matt argues that a diagnosis is the conclusion you arrive at, while a diagnostic is the process used to get there. A code scan might be one piece of that process, but it is not the whole thing. And a good diagnostic process does not always immediately hand you the answer. Sometimes it gives you something better: more precise questions, better direction, and a narrower path to the root cause.That leads into a bigger point about communication, economics, and trust. Auto repair is a classic credence good, where the customer often cannot accurately judge the quality of the service they received. That creates information asymmetry—the shop knows far more than the client does. Which means language matters. Definitions matter. Expectations matter. If the industry wants to separate itself from guesswork, parts-changing, and pseudo-diagnostics, it has to become far more disciplined in how it describes the work being sold.Matt also reflects on confidence, competence, and what actually drives improvement. Sometimes a little lack of confidence—the kind that makes you run one more test, read one more article, attend one more class, or call one more sharp friend—can be a strength rather than a weakness. It can push real learning. But like most things, it cuts both ways.This episode is a call for more precise language, more honest communication, and a stronger defense of the real value behind analysis, testing, and arriving at an actual diagnosis.In This EpisodeWhy a code scan is not the same thing as a diagnosisThe difference between a diagnostic process and a diagnostic resultWhy a good process does not always produce an immediate answerHow testing should often remain at the specialist’s discretionWhy rigid test lists can break down from vehicle to vehicleThe danger of selling customers a result instead of a processInformation asymmetry and why auto repair is a credence goodWhy precise language helps distinguish real specialists from guessersThe double-edged sword of confidence in technical workWhy continual learning often comes from knowing how much you do not knowKey TakeawaysThis episode is really about reclaiming the value of professional analysis.A shop can offer a code scan. That is fine. A shop can refuse to offer a code scan and only sell deeper diagnostic work. That is also fine. What matters is being honest and clear about the difference.Customers need better explanations. Shops need better language. And the industry needs to stop using words like diagnosis, diagnostic, and code scan as if they are interchangeable, because they are not.Quotable Moments“Diagnosis isn’t the end. Diagnosis is the beginning of practice.”“A diagnosis is something that you arrive at. A diagnostic is a process.”“A very successful process may not lead to the answer right away. It may lead to a better question.”“We have done a horrific job when it comes to definitions or standards.”“The customer cannot differentiate the quality of our services versus another. They have to take our word for it.”“That lack of confidence is what drove me to do one more test.”Sponsor ThanksThanks to:AutelPico TechnologyIndependent Wrench JobsAlso thanks to the Automotive Repair Podcast Network.Contact / Call to ActionWhat do you think? Are we misusing the words diagnosis and diagnostic in this industry? Reach out and let Matt know.Email: [email protected] to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode, Matt recaps his trip to VISION 2026 in Kansas City. What starts as a simple event recap turns into a reflection on why conferences like VISION matter so much: the training, the conversations, the hallway discussions, the tools, the friendships, and the people pushing the industry forward.Matt talks about recording with Carm Capriotto, bouncing between classes with friends, teaching hands-on PicoScope and key programming classes, and sitting in on standout sessions covering EEPROM work, AI for shop management, and lab scope strategy.He also highlights the Tech Talks session, where several presenters stepped up and delivered impressive case studies, tool insights, and even a strong last-minute presentation. This episode is part recap, part appreciation, and part reminder that the real value of events like VISION is not just the information. It is the people.In this episode, Matt discusses:His trip to VISION 2026 in Kansas CityConnecting with friends including Bryn Klein and Carlos MercadoRecording with Carm Capriotto about his NAPA Insights articleHow that article builds on ideas about relationships, communication, and lessons from marriage counselingSitting in on the EEPROM / used module programming class with Mike Christofferson, Ira Waldman, Tim Iezzi, Chris Farley, and KaiSeth Thorson’s class on using AI and large language models for shop managementTeaching an all-day hands-on PicoScope class with Scott ShottenHelp from Keith DeFazio and Brandon Steckler during the Pico classThe packed AESwave booth at the trade showTeaching an essential key cutting and programming class with Andrew SextonWhy he has come around on the value of Lishi toolsThe Tech Talks session and the presenters who stood outJoe Glass and his case studiesMike Blacconiere's diagnostic process and presentation on the MT Pro lab scopeTrevor from AutoNerdz stepping in on short notice and delivering a strong presentationWhy Tech Talks is such a valuable entry point for future presentersJerry Holcomb’s recognition and legacy within VISIONWhy VISION remains one of the best places for training, networking, and reconnecting with people in the industryPeople mentioned in this episode:Carm CapriottoBrin KleinCarlos MercadoTanner BrandtMike ChristoffersonIra WaldmanTim IezziChris FarleyKaimana HolokahiSeth ThorsonMichael BeckerScott ShottonKeith DeFazioBrandon StecklerAndrew SextonKirk HollandPedro de la TorreJoe GlassMike BlacconaireTrevor from AutoNerdzJerry HolcombTools and topics mentioned:PicoScopeLab scopesEEPROM and used module programmingAI and large language models in shop managementKey cutting and programmingLishi toolsMT Pro lab scopeDiagnostic processTechnical trainingNetworking in the automotive repair industryKey takeaway:VISION is never just about the classes. It is about sharpening skills, seeing tools used in real-world contexts, learning from smart people, and reconnecting with the kinds of people who make this industry better.https://visionkc.com/Sponsors:Pico TechnologyAutelIndependent Wrench JobsThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode, Matt takes on a question that listeners have apparently been enjoying asking: what’s on his “Mount Rushmore” of various categories? Before getting there, though, he gives a quick follow-up to the No Good Deed Goes Unpunished home-plumbing saga, where a simple bathroom fix turned into tracking down a hidden bathtub drain leak caused by questionable original construction choices.From there, Matt dives into his personal Mount Rushmore lists, starting where it matters most for this audience: scan tools and lab scopes. He walks through the tools that earned their place not necessarily because they are the newest, but because they were foundational, capable, and memorable in the evolution of automotive diagnostics. Then, in classic Matt fashion, things branch out into pro wrestling and podcasting, with some thoughtful distinctions between popularity, performance, influence, and personal appreciation.This one is part diagnostics nostalgia, part opinion piece, part rabbit hole and fully in the spirit of a listener driven episode.In This Episode:A follow-up to the bathroom plumbing story and a cracked bathtub drain elbowA discussion on questionable construction practices and what motivates rushed workmanshipMatt’s Mount Rushmore of scan toolsMatt’s Mount Rushmore of lab scopes / oscilloscopesA two-tier Mount Rushmore of professional wrestlers: biggest draws / most popular. Best in-ring performersMatt’s Mount Rushmore of podcastersMatt’s Mount Rushmore: Scan ToolsMatt frames this as a historical and personal list rather than a current buying guide.Tools that made the cut:GM Tech 2 – still a lifesaver when other tools come up shortSnap-on Red Brick (especially graphing versions / MTG 2500) – a huge leap forward in capability and accessibilityAutel MaxiSys / Maxisys-era tools (especially the early highly capable platforms) – a major step forward for aftermarket capabilityVAG-COM / VCDS – absurd capability for the price, especially for Volkswagen/Audi workMatt’s Mount Rushmore: Lab ScopesA list built around influence, usefulness, and personal experience.Scopes that made the cut:Pico 4425A – the standard-setter and Matt’s personal favoriteSnap-on Vantage Pro – portable, capable, and still highly valued in the shopPico ADC 212 series (especially the 212/3) – a major turning point in what techs expected from a scopeFluke 98 – one of the early serious handheld automotive lab scopes that helped shape the categoryMatt’s Mount Rushmore: Professional WrestlersMatt splits this into two categories because wrestling is both performance and business.Biggest Draws / Most Popular:Hulk HoganThe RockStone Cold Steve AustinJohn CenaBest In-Ring Performers:Shawn MichaelsBret HartAJ StylesRic FlairMatt’s Mount Rushmore: PodcastersA mix of influence, longevity, reach, and personal listening.Names and shows discussed:Soft White UnderbellyJoe RoganKevin Smith / Scott Mosier (SModcast)Lex FridmanWith an honorable and very relevant nod to:Carm Capriotto in the automotive podcast spaceNotable Themes:This episode really leans into a fun idea, but there’s still a deeper thread running through it:“Best” is not always the same as “favorite”Influence mattersFoundational tools and people deserve credit even when newer options existLegacy, capability, and context all shape what belongs on a personal “Rushmore”Listener Call-Out:Matt wants to know:Do you like this kind of episode?Do you want more “Mount Rushmore” discussions?What automotive-specific categories should be next?Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeMatt opens with a home-repair “birthday gift” project that spirals from a simple bathroom refresh into a full-blown floor/toilet/subfloor/plumbing/trim/electrical ordeal. What starts as a kind gesture turns into a week-long marathon of improvisation, problem-solving, and unexpected complications.From there, he ties the experience directly into life in the repair shop: helping someone out, taking on a difficult job, making an exception, or trying to do the right thing can sometimes backfire in spectacular fashion. But the real point of the episode is deeper than the saying “no good deed goes unpunished.” Matt argues that the phrase feels true mostly because of bias, we remember the painful, sideways jobs and forget the many times helping people went just fine.The takeaway: keep doing the good deeds. The occasional disaster isn’t punishment for being helpful; it’s just part of the game, and our brains are wired to remember the bad outcomes more vividly.Key Topics CoveredA “simple” bathroom repair that became a major renovationHidden damage and how small symptoms often point to bigger problemsImprovisation and mechanical aptitude outside your normal fieldHow this mirrors difficult jobs in automotive repairThe “charity case” / exception job that turns into a nightmareBias, memory, and why bad outcomes stick harder than good onesWhy you should still help people when it makes senseMain TakeawaysSmall problems often hide bigger ones. (At home and in the shop.)Doing the right thing can get messy — that doesn’t make it wrong.We remember painful exceptions more than routine wins.Bias can distort how we judge “helping people.”Keep helping when you can. The bad outcomes are memorable, but they are not the whole story.Notable Moments / Discussion HighlightsMatt’s “cheap labor” role in a birthday bathroom remodelDiscovering a corroded toilet flange and badly rotted floorReinforcing unsupported bathtub flooring and rebuilding structurePlumbing improvisation under a new vanityUpgrading to GFCI in a bathroom that didn’t have oneThe repair-shop analogy: the customer who arrives after multiple failed attempts elsewhereMaking exceptions (like customer-supplied parts) and regretting the one time it blows upWhy “no good deed goes unpunished” feels true — because bad outcomes are easier to rememberClosing encouragement to keep doing good work and helping peopleQuotes / Lines Worth Pulling“No good deed goes unpunished.” (episode theme / setup)“I make it up as I go.” (great humility + problem-solving angle)“More importantly, it doesn’t leak.”“It’s not because it’s a good deed. It was just going to happen eventually anyway.”“It lines up with our biases, and gives us a reason to complain.”Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeMinnesota’s been a pressure cooker lately—and watching people process the same event in completely opposite ways has been… a lot. Matt sits down again with Margaret Light (LMFT, Equilibrium Therapy Services) to talk about why we’re so reactive, how cognitive distortions hijack conversations, and why “how we fight” matters more than the topic. Then we drag all of it into the repair shop—because if you’ve ever tried to explain “it’s not the same problem” to a stressed-out customer, you’ve already lived this episode.Key Topics CoveredWhy two people can watch the same event and walk away with 180° different realitiesThe collapse of shared “ground rules” and the rise of contempt-as-a-personalityCognitive distortions in the wild: all-or-nothing thinking, “shoulds,” rationalization, deflection, confirmation biasHolding multiple truths at once (without your brain blue-screening)Professional standards vs. personal judgment (“should” vs. conduct)Grandiosity: why it feels good and why it burns relationships downHow online reactivity becomes practice—and then leaks into work and homeRepair shop translation: The “same problem / not the same problem” infinite loop. De-escalation without admitting guilt. Curiosity as a tool: “Help me understand what you’re seeing.” Perspective-taking as a discipline (yes, Richard Feynman makes a cameo)Star Wars logic traps: “If you’re not with me, you’re my enemy”… uh… that’s a Sith problemMemorable Quotes (for the description or socials)“If you’re not with me, then you are my enemy.” (and yes, we know… Sith energy)“The first thing I assess isn’t what couples are fighting about—it’s how they’re fighting.”“You do what you practice.” (online included)“One of the hardest things to do is maintain a moderate position in response to something extreme.”“Someone has to do something different—or you’ll just repeat the same statement forever.”The Shop Takeaway (listener-facing)If you work with people—customers, coworkers, leadership—you’re going to deal with different realities. The fix isn’t “win the argument.” The fix is:Clarify the goal of the conversation (support? facts? policy? emotion?)Validate emotion without surrendering standardsReplace “No you’re wrong” with curiosity + explanationKeep integrity: don’t fight dirty even when they doPractical Script: Front Counter Comeback Loop When a customer says, “It’s doing the same thing again,” try:Validate fear without admitting fault“Okay—I hear why that feels really concerning, especially after the money you just invested.”Clarify their definition of ‘same’“Help me understand what you’re seeing that makes it feel like the exact same issue.”Ask permission to explain “Are you open to hearing what we found and how it’s different from last time?”Bridge with a shared goal“My goal is the same as yours: make this make sense and get you back to confidence in the car.”Guest BioMargaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodeMatt answers listener emails about oscilloscope aliasing—what it is, whether all scopes can do it, and how it can trick you into diagnosing failures that aren’t real. Using a “pegboard and golf tees” mental model, he explains how a digital storage oscilloscope samples voltage, stores it in memory, and then reconstructs what you see on-screen. The key takeaway: aliasing isn’t magic, it’s math—specifically the relationship between sample rate, timebase, and memory buffer. He also explains why some scopes (especially Snap-on) behave differently than Pico-style workflows, and how misunderstanding that screen-to-buffer relationship can create fake-looking “dropouts.”Who This Episode Is ForAnyone using a handheld/PC-based automotive DSO (Pico, Snap-on, Autel, etc.)Techs chasing intermittent cutouts, crank/cam dropouts, injector events, CAN glitchesAnyone who has ever said: “The waveform looked wrong… but the fix didn’t fix it.”Key Topics CoveredWhat aliasing is (in plain language): the scope fails to accurately reconstruct the waveform you’re testing.Can all oscilloscopes alias? The spicy answer is yes, they all can—especially digital scopes—depending on setup and limitations.Analog vs. digital (audio analogy): Digital sampling is like digital audio—there are “samples,” and reconstruction depends on how well you capture the real signal.The “pegboard model” for DSO operation: Up/down holes = voltage levels (vertical resolution). Left/right holes = time positions (sample points in memory). The scope measures voltage, then “plants a peg” in memory and connects the dots.Vertical resolution vs. time performance: 8-bit can look stair-steppy. 12/16-bit improves vertical accuracy. But most real-world failures come from time-domain limitations (sample rate + memory dynamics)Sample rate vs. buffer size (why scopes “fall apart”): Put too little time on screen → not enough samples to define the signal. Put too much time on screen → scope rejects/skips samples because the buffer can’t hold it all. Either way: the displayed waveform can become fiction.How aliasing creates “phantom dropouts”: Gaps that look like crank sensor dropouts or reluctor issues. Can send you straight into the diagnostic swampWhy Pico changed the game: Early Pico automotive scopes stood out because they brought big memory buffers to real shop problems. Capture longer events accurately, then zoom in for detailSnap-on screen/buffer behavior is different (and people get burned): Snap-on scope often shows a “window” into a buffer (buffer bar flying across). You don’t “zoom in like Pico”; you effectively set detail first, capture the event, then zoom out to find it and return to your detail level. Misunderstanding this is a common cause of “dropouts” that are really aliasing/misuseThe Big TakeawaysAliasing can make a good tech chase a bad story.The waveform on-screen is an interpretation, not a photograph.Know your scope’s strengths: Some are built for speed, some for memory, some for both—but your settings decide your fate.If you’re hunting an intermittent: Your success depends on matching: expected event speed, sample rate, memory depth, the scope’s display/buffer behavior.Practical “In-the-Bay” TipsIf the trace shows perfectly suspicious gaps: question your timebase, question your effective sample rate, verify with a different capture strategy (less time on screen, more sample rate, different scope mode)Don’t trust a dropout unless: it repeats consistently under the same conditions, and you can capture it without stretching timebase beyond what your scope can support.Learn your platform’s workflow: Pico-style: capture longer, freeze, zoom in. Snap-on-style: capture detail first, trigger/freeze, then zoom out to locate the eventMentioned / Referenced (People + Tools)Pico TechnologyAutelOlder scope references: Fluke 90-series, TektronixTraining/class voices mentioned: Harvey Chan, John Thornton, Scott Manna, Tim Iezzi, Ira Waldman, Scott ShottenThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Thanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodeA random YouTube Shorts interview turns into a surprisingly sharp lesson in leadership. Matt shares a story from Rob McElhenney about working with Danny DeVito—and how DeVito’s humility and audience-awareness reveal something shop owners and managers can use immediately: collaboration beats ego, and if you want to reach a demographic (customers or employees), you’d better listen to them. Process matters. Culture matters. And the best people in any field tend to be the most open to input.Matt talks about:Rob McElhenney (It’s Always Sunny in Philadelphia, Wrexham co-owner, Ryan Reynolds connection)Working with Danny DeVito (also Taxi, Twins)The key moment: DeVito asks Rob what to say during an improv gap because:DeVito knows what’s funny to his generationBut Rob knows what’s funny to the target audienceSo DeVito wants direction to serve the project, not his egoThe Big TakeawaysProcess matters more than outcomeThe “how” shapes culture, quality, retention, and long-term success.Great collaboration can be surprising—but it shouldn’t beEven top-tier people can be genuinely curious about your perspective.If you’re targeting a demographic, listen to that demographicMarketing, messaging, shop vibe, even hiring… all improve when you seek input from the group you want to attract.Openness is a leadership signalApproachable leadership reduces fear of dismissal/condescension and increases idea-sharing.Ego-check is good business“What’s best for the shop?” beats “what do I prefer?”Retention + recruiting bonusWhen employees feel heard and respected, they stay—and they tell others.Memorable Lines“You hired me to be the old guy… but you’re not going for my generation.”“Be a leader, not a dictator.”“Lesson number one: pay attention to YouTube Shorts… don’t just mindlessly scroll.”Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Thanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, Pico TechnologyWatch Full Video EpisodeMatt uses the movie Mr. Baseball (Tom Selleck as Jack, an aging Yankees player traded to Japan) as an analogy for life in the automotive repair world—especially for veteran mechanical/technical specialists whose bodies start breaking down and whose production (and pay) can drop as a result. The core theme: your role can evolve from “hour-cranker” to leader/mentor, but that requires radical honesty, ego-checking, and intentional changes—from physical maintenance to skill expansion to management systems that properly reward wisdom.Key points & takeawaysThe “Mr. Baseball” analogyJack believes he’ll dominate, but reality shows a hole in his swing and a body that’s not keeping up.His old talent used to hide the problem—until it doesn’t.The turnaround begins when he accepts reality, retrains, and recommits.Auto repair parallel: age vs. mileageIt’s not always “age”—it’s the mileage, injuries, wear, and accumulated strain.As bodies degrade (knees, backs, shoulders, hips, neck), production drops, and pay plans tied heavily to output can punish experience.Ego check: redefining valueWhen you can’t “crank hours” like you used to, value doesn’t disappear—it changes.Veterans often become natural leaders even if they don’t recognize or accept it.Leadership, mentoring, and stabilizing the team have real economic value—if the organization is willing to see it.Management responsibilityShops can’t afford to “cast blind eyes” to what veterans contribute beyond billed hours.The goal is optimizing the whole organization (the unit), not just individual output.If compensation and structure ignore mentoring/leadership value, the industry risks driving out the people who make everyone else better.Action steps for the veteran specialistTake care of the body: whatever works—massage, chiro, yoga, tai chi, mobility work, sleep/mattress upgrades, recovery habits.Expand skill sets into areas that are less physically taxing but high value (systems, diagnostics, workflow support, training others).Be honest and matter-of-fact about your limitations and your value—ask for role adjustments when needed.Culture shiftChecking egos at the door isn’t weakness—it’s how you stay in the game longer.The best teams rally when leaders own their shortcomings and recommit—same in the shop.Memorable lines / quotables“It isn’t the age… it’s the mileage.”“You’ve been getting away with it because talent covered it—until it didn’t.”“Awareness sucks… but it’s the job.”“The unit matters—the entire organization being productive, valuable, and profitable.”Listener challenges Identify your “hole in the swing”: what used to be easy that you’re now compensating for?Write down 3 ways you add value that aren’t billed hours (mentoring, process improvement, comebacks prevented, training).Pick one body-maintenance habit you’ll commit to for 30 days.Resources mentionedMovie: Mr. Baseball (Tom Selleck)AudienceVeteran mechanical specialists and technical specialistsShop owners/managers designing pay plans and rolesYounger specialists who want to understand the long gameThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, Pico TechnologyWatch Full Video EpisodeMatt goes down a rabbit hole on the science of bubbles and comes back with something surprisingly practical: cavitation is a major source of cooling-system component damage, especially in and around water pumps. The “bad guy” isn’t the bubble forming—it’s the bubble collapsing, releasing intense localized energy, micro-jetting, and shock waves that pit and erode metal surfaces over time. The takeaway: approach cooling-system maintenance as anti-cavitation prevention, not just “keep it from overheating.”Key topics coveredWhy cavitation damage is often misattributed to electrolysis (and what’s actually happening)The real destruction mechanism:Bubble collapse → extreme localized heat (doesn’t “cook” the system, but signals energy density)Micro-jet stream through the collapsing bubble “donut” → pitting/erosionShock wave effects (ties into why ultrasonic cleaning works)How bubbles form even in a pressurized cooling systemLocalized low-pressure zones behind an impeller bladePressure drops along surfaces and restrictions (design or contamination-caused)Why “radiator cap” is a misleading nameBetter term: degassing capIt maintains system pressure (key to preventing local boiling) and “burps” gas/vapor outCoolant chemistry isn’t just freeze/boil protectionThe inhibitor package forms a protective barrier on internal surfaces that absorbs cavitation attackOver time that protection depletes → cavitation damage shows upWater quality matters more than most people thinkMinerals/impurities can create deposits → restrictions → pressure drop zones → bubblesContamination can also become nucleation points for bubble formationDistilled/RO water or properly formulated premix is the safer play“Universal coolant” skepticismUse proper coolant type for the application—chemistry and inhibitor packages matterPractical takeaways for shopsStart treating cooling-system service as evidence-based preventionTesting and inspection that should be part of regular maintenance:Degassing cap pressure test (rated pressure matters)Coolant concentration (ideally with a refractometer/hydro refractometer)pH testing (imperfect, but can hint at inhibitor depletion)Voltage potential test with a DMM (if present, verify grounds and consider additive depletion as a possible indicator)Recommend coolant replacement based on:Test results you can measure + time/mileage intervals (what you can justify)Customer communication angle (the “why they should care”)A simple way to explain it without going full science-documentary:“Coolant doesn’t just prevent freezing and overheating—it protects the inside of the cooling system.”“Over time the protective chemistry wears out, and tiny vapor bubbles can collapse and pit metal surfaces.”“We’re restoring protection, verifying pressure control, and preventing long-term erosion.”Memorable moments / quotables“It’s not the bubble forming—it’s the collapse.”“We don’t think about cooling-system maintenance from an anti-cavitation point of view.”“We should stop calling it a radiator cap… it’s a degassing cap.”Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, Pico TechnologyWatch Full Video EpisodeComebacks. Rechecks. Catastrophic parts failures. The stuff that makes everyone’s stomach drop. Matt makes the case that a big part of management’s day-to-day job is not “policing people,” but acting like an investigator—leading with genuine curiosity to figure out what actually happened and what should change.Using Dr. W. Edwards Deming’s framework, Matt breaks problems into two buckets:Common cause: Variation that’s built into the system (processes, tools, training, information flow, software, vendors, documentation, workflow chaos, etc.). These problems are repeatable—and if you don’t change the system, they’ll happen again.Special cause: A true one-off—rare, hard to predict, not systemic. Sometimes the correct response is support, not a giant policy overhaul.The goal: build trust, reduce fear, and improve the shop over time through “constancy of purpose”—not knee-jerk blame.Key Talking Points & Takeaways1) Management’s role when things go wrongBe an investigator, not a prosecutor.Start with: What happened? Why did it happen? What made it easier to fail than succeed?2) Deming’s lens: common cause vs. special causeMost problems are common-cause (system-driven), not “someone screwed up.”Mislabeling causes creates chaos:Treating common-cause problems like special-cause ones = scapegoating, fear, repeated failures.Treating special-cause problems like common-cause ones = overcorrecting, unnecessary rules, wasted effort.3) Examples of common-cause “system” failures (shop edition)Torque wrench out of calibration.Scan tool software out of date / tooling gaps.No real shop management system (handwritten tickets, misreads, manual re-entry).Process interruptions / constant context switching.Cheap unknown parts sources creating avoidable risk.Lack of SOPs, training, or accessible info.4) What a real special-cause looks likeA normally reliable part fails unexpectedly (the one “bad water pump” out of hundreds).A rare freak mistake by a trusted specialist with no obvious systemic trigger.Response: support the person, document it, monitor trends—don’t build policy off a unicorn.5) The trust factorWhen leadership doesn’t jump straight to blame, the team feels safer.Psychological safety improves communication, honesty, and long-term quality.Practical “Investigator” Questions for Comebacks/RechecksWhat changed (tools, parts source, workflow, staffing, interruptions, information)?Was the process followed—and if not, why was it hard to follow?Was the right info available at the right time?Was the equipment accurate and current?Is this repeatable (system) or truly rare (special cause)?What system change makes the “right way” easier and the mistake harder?Mentioned / ReferencedDr. W. Edwards DemingCommon cause vs. special cause variationDeming’s 14 Points“Constancy of purpose”Social media’s tendency to supercharge blame and hot takesListener Call-to-ActionMatt wants your thoughts and stories:Have you seen a shop handle a comeback well?What system fixes reduced repeat issues?Where does blame creep in—and how do you fight it?Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, Pico TechnologyWatch Full Video EpisodeThis episode uses professional wrestling’s “part-time performer” phenomenon—stars who leave, come back, and instantly get the spotlight—to explore something that happens in auto repair, too:When a specialist has a reputation that brings cars through the door, the right move is to lean into it—not resent it.Key Talking Points & Takeaways1) The Seth Rollins Quote Sets the Tone“If you’re not learning, then you’re stagnant… and the business isn’t progressing.”Matt frames growth as a requirement—not a nice-to-have—for both the individual specialist and the shop.2) Wrestling 101: “Protecting the Business” vs. “Understanding the Draw”Matt revisits early WrestleMania and the idea of kayfabe (protecting the illusion) to explain a bigger concept:The “outsider celebrity” (like Mr. T back then) wasn’t about pride—it was about bringing eyes and money.Selling offense (“selling” = making it look like it hurts) is part of making the other person look legitimate.3) The Modern Version: The Part-Time Star ProblemMatt runs through the familiar cycle:A star goes to Hollywood or appears occasionally (Rock, Cena, Undertaker, Lesnar, Goldberg).They return and get major wins/titles.The full-time grinders feel slighted—until they see the business reason:Those names are draws. Draws bring revenue.4) The Auto Repair Translation: The Specialist Who Brings Work InHere’s the pivot:In shops, you sometimes have that person:the alignment specialistthe drivability/diagnostics specialistthe transmission/differential rebuilderthe ADAS/calibration personthe accessory/TPMS/trailer/camper personCustomers don’t just ask for the shop… they ask for that specialist by name.Matt’s point: Don’t let ego or envy sabotage something that helps everyone.5) “Lean Into It” (Instead of Getting Weird About It)Matt argues you should:Promote that specialist more, not less.Treat their reputation as an asset to the entire shop.Recognize what it actually creates:more cars in the doormore opportunities for ethical workhigher ticket averagesmore stability for the business6) Keep Ego in Check (For Them and for You)Matt acknowledges the fear: “If we hype them up, will their ego explode?”His take:True specialists usually know their lane is narrow and the shop ecosystem is bigger than them.The shop can’t survive on only alignments / only rebuilds / only diagnostics.It’s a team sport: everyone has a role and the work requires all of it.7) The “Be Careful What You Wish For” RealityBeing “the person” customers ask for sounds awesome—until:expectations pile uppressure risesliving up to the legend becomes exhaustingrelief replaces ego when you actually solve the problemMemorable Lines / Quotables“If you’re not learning, then you’re stagnant… and the business isn’t progressing.”“It isn’t about that. It’s about the money—these people are draws.”“Instead of being upset about it… lean into it.”“Be careful what you wish for.”Listener Challenge (Call to Action)Identify one area you could sharpen into a true specialty.If your shop already has “that specialist,” ask yourself honestly:Am I helping amplify that draw… or quietly resenting it?Look for a “see a need, fill a need” opportunity that benefits the whole shop.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The...

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeEpisode summaryMatt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying to be a different band and lean into what already fits.Matt ties that directly into shop life: not every shop needs to work on every vehicle type or take every job, and not every person needs to be great at every kind of work. Whether it’s building around strong mechanical specialists, strong technical specialists, or choosing a narrower service lane, specializing on purpose can be the difference between surviving and thriving.What you’ll hear in this episodeWhy the “do everything” mindset can quietly punish shops (and people)A real example of pivoting back to core strengths (and winning bigger because of it)The difference between mechanical specialists and technical specialists—and why both are hard to findWhy “I can buy the tools” doesn’t automatically equal “we can do the work well”Checking ego at the door: success doesn’t require being everything to everyoneA nod to “reverse benchmarking”: build your identity around what others don’t do wellKey takeaways (shop + career)Specialization isn’t weakness. It can be the most rational way to deliver consistent quality.Tools and information don’t replace capability. They support it—if the people and processes are there.Staffing reality matters. If you don’t have the right mechanical specialist or technical specialist, forcing the work in-house can be painful.You can evolve later. Being “not that shop” today doesn’t mean “never”—it can mean “not yet.”Identity beats imitation. Trying to match someone else’s “genre” can pull you away from what you’re actually great at.Bands / people / references mentionedParkway Drive (story + recommendation)Killswitch Engage (Matt’s favorite band)Adam D (KSE) and his influence in the studio momentHoward Jones / Jesse Leach (KSE vocalist history)Slipknot (clean vs scream evolution reference)Tour mentions: Summer of Loud (as described), plus bands like The Devil Wears Prada, I Prevail, Beartooth (as mentioned)Sports analogy: Tampa Bay Buccaneers run-heavy approach (and leaning into strengths)Quoteable moments“We are the diamonds that choose to stay coal.”“Maybe we’re not the shop to do everything.”“I can buy all these tools… but maybe my personnel…”“Sometimes drilling down and focusing on what we’re really good at is the better move.”“Reverse benchmarking… build around what everyone else doesn’t do very well.”Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt digs into listener-submitted questions—starting with a deceptively simple one that “freaks him out”: what’s the most misunderstood concept in auto repair? From there, the episode becomes a guided tour through the gray area between knowing what’s true and knowing what’s useful.He revisits a frequent offender in the misinformation world: catalytic converter diagnostics, particularly the old “switch rate” concept, and why it’s fundamentally flawed, even when it appears convincing on a scan tool. From there, Matt zooms out into bigger “how-the-universe-works” territory—magnetism, electric fields, and why some of the most fascinating truths about energy flow will probably never help you fix a car (but are still worth thinking about).The back half of the episode shifts into personal updates (family health), a few fun holiday questions (favorite Christmas movies), an unexpectedly intense movie rant (Thor’s Endgame arc), and a grounded-but-honest take on the future of EVs and hybrids.Topics CoveredThe hardest balance in teaching and learning: accuracy vs. applicabilityWhy most misinformation in training/resources is usually unintentionalCatalytic converter misconceptions:Why “post-cat O2 switch rate” is a bad diagnostic foundationWhy scan tool graphs can mislead you even when they “look right”What really matters before condemning a converter (fuel control, exhaust leaks, sensor accuracy, updates, airflow modeling inputs)Why OEM catalyst monitoring relies on oxygen storage capacity (OSC)—and why it’s not the same as true conversion efficiencyA brief detour into physics for the curious:Magnetism as an effect tied to moving charge (and why special relativity can explain part of it)The “energy comes from the field” idea—and why it’s fascinating even if it doesn’t help bay workEGR follow-up: throttling losses, flame speed, and thermal efficiencyPersonal Q&A: updates on Matt’s dad’s recovery and implanted defibrillator; Danielle’s long recovery arcHoliday lightning round: favorite Christmas moviesMovie plot that frustrates Matt most: Thor from Ragnarok → Endgame (and why “Fat Thor” was mishandled)EV future: energy density limits, why hybrids may remain the practical middle ground, and where hydrogen might fitKey Takeaways“What looks true” on a scan tool isn’t always what the monitor is actually judging.Catalyst diagnostics are more systems-based than waveform-based. The goal is ensuring the ECM has clean inputs to make its call—then trusting the algorithm.Some misconceptions don’t break repairs—they break understanding, which matters when you’re teaching, troubleshooting weird edge cases, or trying not to spread bad mental models.The most interesting truths (physics, cognition, human behavior) can be “non-bay-useful”… and still worth exploring.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt shares a post he wrote after seeing yet another wave of “Who’s the most affordable?” questions in a local community group. He breaks down the hidden cost of chasing the lowest price, explains the local multiplier effect, and uses behavioral economics and game theory to show why short-term savings can create long-term pain—especially in auto repair. Matt also makes the case for educating employees on how small businesses really work, why ethical profit matters, and how small choices can preserve local options for your future self.Key themesWhy “most affordable” has become the default question in local recommendation threadsThe idea that every purchase has two prices: the invoice amount and the impact on the local systemLocal businesses as a “local multiplier”: wages, suppliers, sponsorships, taxes, and reinvestment staying nearbyThe trap of short-term savings: hyperbolic discounting, loss leaders, and loss aversionAuto repair reality check: low prices can shift costs into warranty travel, time loss, and future headachesGame theory framing: a repeated prisoner’s dilemma—individual “defections” (price-chasing) add up to fewer local optionsThe skilled-trade value problem: cars depreciate while homes/buildings appreciate, shaping perceived worth of the work“Profits aren’t evil”: ethical profit as doing what you said you’d do, for what you said you’d do it forThe case for educating employees on business economics so they understand pricing, margins, and sustainabilityPractical compassion: offering to cover card swipe fees and understanding why local goods can cost moreMemorable lines“Every purchase has two prices: the number on the invoice, and the impact on the system you live inside.”“The long-term consequences are invisible… until they’re painful and hard to reverse.”“Time—by far our most valuable asset.”“Residents and local businesses behave a lot like a repeated prisoner’s dilemma.”“Profits aren’t evil. I believe in ethical profit.”Audience takeawayIf you always optimize for the cheapest option, you may “win” today but collectively lose tomorrow: fewer trusted local providers, fewer skilled jobs, and less community resilience—especially in specialized services like auto repair.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt shares a personal Thanksgiving story that turned into a real medical emergency. A long-time family friend suddenly becomes unresponsive at the dinner table, and Matt walks through the moment he had to decide whether to act, despite not being “formally” current on CPR.He talks candidly about what it felt like to drag her to the floor, check for breathing, make the call to start chest compressions, hear ribs crack—and then watch her come back. From there, he connects the experience to life in an automotive shop: CPR and first-aid readiness, AEDs, fire extinguishers, panic, freezing, and why “somebody will know what to do” is not a plan.It’s a conversation about preparedness, stress, and how our greatest weapon really is the thought we choose when everything suddenly goes sideways.Episode HighlightsOpening with the quote: “Our greatest weapon against stress is our ability to choose one thought over another.”Matt fighting a cold and joking about his “Nat King Cole” voice.Thanksgiving at his parents’ house: Family and close friends gathered, including a 75-year-old family friend (“Jane”) who’s been part of the family’s holidays for years.Jane says she’s really dizzy; Matt gets up to escort her to the living room.Her chin suddenly drops to her chest, she becomes unresponsive, cold, and clammy.The decision point:Matt checks for airway, tries to feel for a pulse, listens for breathing—only hears gurgling.Admits he doesn’t fully trust his own ability to feel a pulse with his heart pounding.The mental calculus: If you can’t be sure, what else is there to do but chest compressions?Starting chest compressions:Dragging her to the floor and focusing completely on her while the rest of the room “disappears.”Locking his elbows, using the beat of “Stayin’ Alive” as a guide.First compression: feeling and hearing the sternum/ribs crack—and taking that as feedback that he’s at the right depth.Before the second compression, her eyes fly open and she lets out a sound.The immediate emotional whiplash:First feeling isn’t relief, but anger and self-doubt: “Did I just overreact?” “Did I crack her ribs for nothing?” “Was this some dramatic hero move I didn’t need to make?”Reorienting to the reality that she was unresponsive and now is awake, talking, and oriented.EMS arrives:Very low blood pressure at the house (around 70/40).Hooked up to a 4-lead, showing atrial fibrillation with PVCs.Matt nerds out on the waveforms and explains AFib and PVCs in plain terms.EMTs jokingly ask if he’s a doctor because of how well he reads the traces.Later imaging reveals:A cracked or stress-fractured sternum from compressions.Multiple blood clots in her lungs.The doctor tells her that sternum fractures are common with CPR and adds:Don’t be mad at him — he saved your life.For Matt, the key relief is not the “hero” label, but confirmation that he did the right thing by acting.Connecting it back to shops and real life:Afterward, Matt starts calling around trying to set up CPR and first-aid training.Hard question: if he drops at the shop, who’s going to act?Extending the concern beyond employees: what about customers?Preparedness checklist for shops:Is there an AED on-site, and does anyone actually know how to use it?Has anyone at the shop had recent CPR and first-aid training?Do people know how to use a fire extinguisher under stress?Not just “I’ve seen it on TV,” but in a realistic scenario.Human behavior under stress:Real panic is often freezing or fawning, not running in circles screaming.Most people don’t know how they’ll react until they’re already in it.“Common sense” isn’t common—if you know what to do, it’s probably because someone taught you.Choosing thoughts under stress:Remembering the old acronym STOP: Stop, Think, Observe, Proceed.The balance between not rushing blindly and not freezing.Training and preparation as a way to “stack the odds” toward rational action.Parallels and timing: The eerie similarity to his brother performing CPR on their dad almost two years earlier.Wondering if bodies “let go” when they finally feel safe around family or in familiar places.Closing thoughts:Not every story ends as well as this one did, but training can turn tragedies into survivable events—or reduce the damage.Sometimes doing the right thing feels awful in the moment, but it’s still the right thing.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through...

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt uses The Matrix—especially the line “there is no spoon”—as a metaphor for the invisible cages we build in our own minds. He connects the film to social constructs, substance use disorder, self-limiting beliefs, and the hard, messy reality of change.Matt unpacks what it really means to “take the red pill”: leaving the comfort of your personal matrix, enduring an initial season of discomfort or even suffering, and slowly rebuilding your ability to cope, grow, and demand better—from yourself, your relationships, and your career.Key Topics Covered“There is no spoon” and social constructsThe Matrix as a metaphor for our personal belief systems, not just a sci-fi simulation.How ideas like “I can’t,” “they won’t let me,” and “this is just how it is” form our own private matrix.Money as a clear example of a social construct: it only works because we all agree it has value.Substance use disorder & the red/blue pill choiceReframing the Matrix pods and simulation as a stand-in for addiction and coping mechanisms.Drugs (or other coping tools) as a “cure” that works incredibly well… until the bill comes due.The “red pill” as the decision to leave a destructive coping mechanism and face reality.Why life often gets worse at first when someone chooses recovery—gray, flat, painful—before it gets better.Atrophy, discomfort, and rebuilding capacityNeo’s physical atrophy as a metaphor for emotional and coping atrophy after long-term use.Many people aren’t using to “get high” anymore—they’re using just to feel normal.Relearning how to feel feelings at full intensity without a chemical buffer.Self-imposed limits and hidden capacityThe Matrix training scenes: bending the rules as a metaphor for challenging self-imposed limits.The “70% wall” idea from Navy SEAL training—quitting when there’s still gas left in the tank.How often we defeat ourselves before we even truly try.The Kung Fu (David Carradine) lessonFlashback scene with the “acid pool” that turns out to be water.Believing in the danger so completely that you fail before you start.How often we do the same thing with exams, careers, and life decisions.Technicians, tests, and career ceilings“I’ll never pass A6” / “I’ll never get that cert” as a self-fulfilling prophecy.Questioning whether your limits are real, or chosen.Practical self-inquiry: What can I do to change this belief? What actions can I take?Relationships, work, and what we tolerateStaying in unhealthy relationships (romantic, friends, employers, clients) because “this is the best I can do.”Starting with your own role: being a better spouse, friend, or employee and expecting better treatment in return.The trap where employers say, “If they acted like good employees, I’d treat them well,” and employees say, “If they treated me well, I’d act like a good employee”—and nothing changes.Dutch Silverstein’s perspectiveIt’s important to treat people the way you want to be treated.But for sure: never treat someone the way you don’t want to be treated.Taking the red pill in real lifeThe “red pill” as a choice, not a daily supplement.Expecting the initial result of that choice to feel worse before it feels better.Trading “struggle a little now” to avoid “struggle a lot later.”Asking: What does your matrix look like? What rules can you bend—or break?Pull Quotes“What if the Matrix is nothing more than our own personal social construct?”“Drugs are a cure. They work really, really well—there’s just a severe price to pay.”“Many of us are hitting the wall long before we actually hit the wall.”“How many times do we have ourselves beat before we even give an honest effort?”“The Matrix is the cage you’ve built for yourself—and you might need to take the red pill to get out of it.”Mentions & Shout-OutsMovies & Shows:The MatrixKung Fu (with David Carradine)People & Ideas:Dutch Silverstein and his take on how we treat others.ASE testing (A6 electrical and beyond).Navy SEAL training “wall” analogy.Automotive Repair Podcast Network Shows:A show featuring Craig O’Neill (don’t tell him Matt said anything nice).Business by the Numbers with Hunt Demarest.Marketing content with Brian and Kim Walker.The Weekly Blitz with Chris Cotton.Connect with MattEmail: [email protected] Messenger / DMs: Matt FanslowCall to Action:Ask yourself: What does my matrix look like?Where are you bending spoons, and where are you still convinced the acid is real? And if you know you’re in a matrix—what’s your next “red pill” choice?Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt takes a relationship quote and flips it into a perspective shift for shop owners, managers, and specialists: instead of obsessing over “finding the right” customers, employees, or employers, focus on becoming the right shop and the right person—over and over again. He explores how this mindset applies to attracting younger clients, building a place top technical and mechanical specialists want to work, and evolving with changes like EVs, culture, and work–life balance.Key Talking PointsThe quote that kicked it off: “Love isn’t about fate and magic bracelets and destiny. It’s about finding someone you can stand to be around for 10 minutes at a time,” and the idea that it’s less about finding the one and more about becoming the right one again and again.Translating relationship advice into shop life:Stop fixating on “finding the right clients,” “the right shop,” “the right boss,” or “the right employee.”Shift the focus to becoming the right shop, manager, owner, or employee.Becoming the right shop for your current and future clients:Many shops are currently tailored to an older clientele (boomers) and have great rapport with them.Younger clients often care deeply about your why—your purpose, values, and what you stand for.Start projecting an image and message that resonates with the clients you’ll need in the future, not just the ones you serve today.Becoming the right employer:Think about the types of technical specialists and mechanical specialists you’d love to attract.What are they after now, and what will they value most in the near future (purpose, time off, culture, tools, training, environment)?Make tangible changes in the shop that align with those values and make sure those changes are visible.Creative ways to “show, not tell” as an employer:Hosting training classes in your shop so other shops’ staff and owners can see your facility.Letting others experience climate control, lighting, equipment, computers at every bay, etc.Letting your current team’s honest feedback become a powerful, organic recruiting message.Culture vs. pure production:As shops hit their production targets more consistently, culture starts to matter more.High-output but toxic people can drag down the overall environment.Sometimes the right fit is someone who might produce a little less but makes the team function better and reduces animosity.What it means to be the right employee:Contributing to ethical profit and strong production.Being a good teammate who doesn’t undermine the system.Helping with what the shop needs: clients, employees, reputation, and growth.Being able to demonstrate your value beyond hours billed—teamwork, leadership, culture.Evolving with technology and the market (EV example):Understanding your shop’s stance on EVs and being able to discuss it intelligently.Looking at the local EV car park, investment needs, safety, and training.Positioning the shop to succeed ethically and profitably as the car parc changes.Seeing the shop as an ecosystem:Front of house, back of house, management, and employees as symbiotic systems.Shared goals: profit, stability, and long-term perpetuation of the business.“Shop does better, you do better” as a logical, not just emotional, position.Core takeaway:Continually “becoming the right one” as a shop, an employer, and an employee is an ongoing process, not a one-time event.Constant improvement and alignment with evolving values—clients’ and employees’—is how you set yourself and your shop up to succeed over time.Notable Quote“Instead of us seeking them, we work on becoming the right shop, the right manager, the right owner, the right employee—and a lot of the rest will take care of itself.”Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow uses a famous Michael Jordan quote, a heartbreaking Minnesota Vikings loss, and a rant from Jeff Compton of The Jaded Mechanic Podcast to dig into a big question:When did we get so impatient with young people—and what is it costing our industry?Matt reflects on how we treat new, entry-level mechanical and technical specialists in our shops, how “common sense” isn’t actually common, and why our own backgrounds make it easy to forget what it’s like to start from zero. He draws parallels between sports, restaurants, and auto repair, and makes the case that if we want to “grow our own,” we must build patience and structure into our businesses.Along the way, he talks about failure as a prerequisite for greatness—using Michael Jordan, Larry Bird, Muhammad Ali, and even win–loss records and batting averages to remind us that the “greats” failed a lot before anyone called them great.Highlights & Topics CoveredMichael Jordan’s failure quote and what it really says about successA recent Vikings–Bears game:JJ McCarthy’s rough day, clutch fourth-quarter drive, andHow special teams and defense actually lost the gameThe internet meltdown: instant calls to replace a young quarterback who’s essentially still a rookieA short video rant from Jeff Compton (The Jaded Mechanic Podcast) about having patience with young peopleThe core question: When did we get so impatient—and were we always this way?Generational shifts in handling criticism, shame, and feedbackWhy “common sense” isn’t common:How background, upbringing, and exposure shape what feels obviousGrowing up around farms, equipment, and shops vs. growing up with screensHomemakers, latchkey kids, and how changing family structures change what kids bring into the workplaceThe reality of today’s entry-level hire:No mechanical backgroundDoesn’t know a hex from a Torx… yetThe shop’s responsibility if you want to “grow your own”:Structuring the business to shoulder an apprentice who isn’t producing much at firstDefining basic expectations (showing up, being on time, not repeating the same mistake endlessly)Skill decay and repetition:Lab scopes, training classes, and how fast proficiency fades without regular useHow we criticize: sharp scalpel vs. rusty spoon; cutting people apart vs. building them upRemembering that apprentices didn’t choose their childhood or start point—but are choosing this careerThe sports angle on failure and greatness:Michael Jordan getting cut from his high school teamPat Riley’s quote about last shot vs. “save my life” shot (MJ vs. Larry Bird)Muhammad Ali’s losses, UFC careers, and the obsession with “perfect records”Baseball batting averages: greatness at 30% successA teaser for a future episode: how this profession can play a role in the “war on young men”Key TakeawaysFailure is part of greatness. The people we call “the greatest” in sports failed repeatedly. Expecting perfection from a first-year tech is delusional.Common sense is built, not born. What feels obvious to you probably came from years of exposure, mistakes, and stories you grew up around. Your apprentice didn’t get that same download.If you want to grow your own, structure for it. Shops that bring in entry-level mechanical/technical specialists need systems and expectations that allow for low productivity at first while they learn.Criticism should develop, not destroy. How you deliver feedback—tone, timing, and intent—matters just as much as the content. You can correct without crushing.Patience is a strategic advantage. In a world short on technicians, the shops that can be patient, teach well, and retain younger people will win long-term.Connect with MattHave an episode idea, question, or feedback?📧 Email: [email protected]💬 Direct messages via Facebook are welcome and appreciated.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeWe unpack what “boundaries” actually are—and aren’t—in shops and life. Margaret draws clear lines between rules vs. boundaries, protective vs. containing boundaries, and gives scripts you can use with customers, colleagues, and leadership. Matt adds his trademark honesty (and jokes) about self-regulation, “saying it like it is,” and swapping “but” for “and.”Sponsor shoutoutsNAPA AutoTech Training — Apprentice pathways, Tech Update, Service Advisor, and EV Ready week-long hands-on training. Details: napaautotech.comPico Technology (PicoScope) — Turn a PC into a powerful diagnostic scope. Guided tests, EV kit, faster fault-finding. Details: picoauto.comKey ideas & takeawaysRules vs. Boundaries: Rule: “You’re not allowed to yell at me.” (trying to control others)Boundary: “If you yell at me, I will leave the room.” (what I will do)Two Types of Boundaries:Protective: Guard yourself from others’ behavior (leave the room, pause the call).Containing: Guard others from your behavior (take a break before you escalate).Simple Shop ScriptsAdvisor to escalated customer: “I’m happy to help and if the yelling continues, I’ll have to ask you to leave. I’m happy to help when we’re calm.”Advisor protecting self: “If voices rise, I’m going to step to the break room for five minutes and then return to help.”Employee to manager (after-hours texts): “I’ll handle this when I’m back at work.” (Boundary = your response, not their texting.)Use “and,” not “but.”“I hear you overslept and I need you here on time.”Removes the “disqualifier” feel of but, holds two truths at once, reduces power struggles.Broken-record technique for heatRepeat your boundary + offer: “I’m happy to help, and if the yelling continues, I’ll need you to leave.”Professionalism ≠ light switchContainment and communication are skills that need coaching, not just warnings. Managers can (and should) teach, not only discipline.Reasonable ExpectationsSome things are rules of employment (e.g., start times). People can be upset and the expectation still stands.Curiosity FirstLead with, “Are you open to feedback?” “Tell me what would work better.” You can hear it without agreeing to change your decision.Culture Over ChaosWe don’t need reality-TV drama in a professional shop. Boundaries + coaching = fewer blowups, better results.Practical Playbook - Train mechanical specialists and technical specialists to:Spot their escalation early (breathing break, lap around the building).State boundaries in first-person (“I will…”) not second-person commandments.Swap but → and in feedback and estimates.Train advisors on three phrases:“I want to help, and we’ll need to keep voices down to continue.”“Let’s pause for five minutes; I’ll be right back to resolve this.”“Are you open to some feedback on how we can make this smoother next time?”Managers:Normalize “containment breaks” and back your team when they use them.Coach communication like any other hard skill; don’t assume people “just know.”Document expectations as rules; teach enforcement as boundaries.Memorable lines“Rules are for others; boundaries are for ourselves.”“Compassion lets us care without needing to feel the same way.”“You can be upset and the expectation still stands.”Light momentsLive AAPEX “cheap pop,” booth door jokes, Matt’s PS5 “trophies,” Strange Brew reference, Vegas Golden Knights game chat, and a two-minute penalty for “boundary crossing.”MentionedAAPEX & ASTA training eventsStrange Brew (Rick Moranis, Dave Thomas)Vegas Golden Knights vs. Red Wings (because, Vegas)Call to actionTry the “and not but” swap with one conversation today. Notice the difference.Write one protective and one containing boundary you’ll use this week.Managers: add a 10-minute “containment skills” block to your next team meeting.Guest BioMargaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelSubscribe & Review: Loved this episode? Leave a 5-star review on Apple...

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow opens with “Resistance is futile” and tackles a common belief: “Resistance always makes current go down.” He walks through why that’s mostly—but not always—true, and shows how electric motors (especially starters) can draw more current when unwanted resistance slows them down by reducing counter-EMF. Along the way he ties Ohm’s Law to real diagnostics, shares a Rust Belt cable-smoker story, and closes with a heartfelt reminder about seeking help for the “stuff” we all carry.Key TopicsThe “always/never” trap in electrical claimsOhm’s Law in real life: fixed voltage vs. changing conditionsWhy motors misbehave: counter-EMF as dynamic “resistance”Starter example: inrush current, RPM drop → current riseHigh-resistance cables that increase current (and make heat)Where the energy goes: heat in brushes/cables vs. mechanical workInstantaneous truth of Ohm’s Law: accurate at a moment in time, not across changing dynamicsPractical tell-tales: slow crank + rising amps + hot/smoking cablesMental health note: removing stigma and getting professional helpPractical TakeawaysMotors are dynamic loads. If RPM drops (binding, poor supply, worn pump), counter-EMF falls and current can increase even as “resistance in the circuit” rises.Heat = the clue. Elevated current with slow rotation often means energy’s being dumped as heat (cables glowing, insulation softening, brushes cooking).Measure what matters. Combine voltage drop, current measurement, and temperature/thermal observation under load to find where the power is going.Interpret Ohm’s Law correctly. It holds at an instant; across changing conditions, re-evaluate with the values at that moment.Case Study HighlightChevy Suburban (late ’80s/early ’90s): Slow crank, ~400 A draw when ~150 A expected; braided negative cable glows red under a 10–20 s crank. Root cause: high-resistance path + reduced counter-EMF → higher current and wasted power as heat.Tools & Concepts MentionedCurrent probe / ammeterVoltage drop testingStarter relative compression patternsCounter-EMF (a.k.a. back-EMF)Old-school VAT-style analyzer (Snap-on digital variant)Quotes / Moments“It’s rare we can say always or never.”“Ohm’s Law isn’t broken—it’s instantaneous.”“If it isn’t turning it into work, it’s turning it into heat.”Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt riffs on a surprisingly quiet moment from Rocky—the late-night scene where Rocky admits he can’t beat Apollo and Adrian simply asks, “What do we do?” From that question, Matt draws a blueprint for technicians and shop owners: set realistic, self-assigned wins and stack them. Instead of living and dying by big, binary outcomes (“fixed/not fixed,” “hit benchmark/missed benchmark”), build momentum with attainable goals that compound into competence, confidence, and better shop results.Big Ideas“What do we do?” beats “You can do it!” Swapping empty hype for practical next steps creates traction.Redefine winning: Rocky doesn’t win the fight; he wins by “going the distance.” Translate that to your day: hit achievable targets that move you forward.Stack small, durable improvements: The path to 40+ billed hours or top-quartile shop productivity runs through many smaller, consistent wins.Perfection limits joy: Ambition is good; impossible standards starve you of pride and progress.Benchmarks aren’t commandments: Continuous improvement may matter more than someone else’s KPI.Practical Takeaways for TechsScope reps, not scope heroics: Use the oscilloscope on easy cars and routine checks—pair voltage with time until it’s second nature, then add a second channel and a low-amp probe where it makes sense.Thermal imager habits: Pull it out on brake inspections, wheel-bearing complaints, and on known-good vehicles to calibrate your eye for “normal.”Micro-goals to build hours: If you’re billing ~20 hrs/week, aim for 25 (≈+1 hr/day). Then 30. Ask: Where can I reclaim two hours? (economy of motion, fewer tool trips, better setup).Practical Takeaways for Shop Owners/LeadsAim for +10–15% improvements first: If techs are ~60% productive, target 70%, not 100% overnight. Design the system to enable the next step.Design wins into the week: Encourage daily scope/thermal reps, short debriefs, and “wins boards” that recognize process improvements—not just hero fixes.Coach with the Adrian question: When someone says, “I can’t hit that,” respond with: “What do we do?” Identify the next two concrete actions.Memorable Lines“We can define our own successes—it doesn’t have to be everyone else’s.”“Set wins somewhere earlier in the process, not only at the final repair.”“I hope you’re proud of yourself—and that you let yourself feel it.”Chapter Guide Cold open & sponsors — NAPA Auto Tech Training, Pico TechnologyWhy Rocky still hits — the “What do we do?” sceneDefining ‘going the distance’ at workTech micro-wins — scope reps, thermal habits, pairing voltage & currentShop micro-wins — stepwise productivity goals, system design > pep talksPerfection vs. pride — making room to feel accomplishedThanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt wrestles with a lifelong pattern of shame, defensiveness, and downplaying wins—and how naming it (out loud) is helping him show up better at work and at home. This one’s part confessional, part field guide: practical, unglamorous steps for accepting compliments, advocating for your value, and being safer to confront in relationships.Content note: brief, heartfelt discussion of infant loss (the story of Matt’s son, Benjamin).Why listenIf you instinctively swat away compliments or feel “pride” is off-limits, this gives language—and a few reps—to shift that.Shops, teams, and families run better when we replace shame/stonewalling with honesty and curiosity.HighlightsThe “shame tank”: how early patterns trained Matt to equate mistakes with identity (“I did something dumb” → “I am dumb”) and how that fueled resentment cycles with employers and loved ones.Stonewall → spill → reset → repeat: the loop that forms when you won’t self-advocate until pressure boils over.Compliment deflection ≠ humility: jokes like “you need to get out more” felt safe, but quietly devalued real wins.Owning value without arrogance: learning to state what you bring to the table without feeling like your mouth is on fire.Two proud moments (finally named):Benjamin’s birth: staying present, stopping futile interventions, and making sure mom and family had time with him. https://mattfanslow.captivate.fm/episode/overcoming-the-loss-of-a-child-finding-a-silver-lining-e035Post-divorce boundaries: noticing red flags early and exiting a relationship kindly (growth in real life, not theory).Professional growth he’ll actually own: the podcast, teaching, equipment dev/beta, EEPROM/board-level work, and expanding beyond “just drivability.”Result of doing the work: markedly better conversations with his boss; marriage moving from “fine” to genuinely “great.”Practical takeawaysLanguage swap: “I did something dumb” ≠ “I am dumb.” Keep identity out of error statements.Three-beat compliment drill: Hear it → pause → say “thank you” → full stop. (Joke later if you must.)Mini inventory: keep a running note of 3 specific things you did well this week; read it before hard conversations.Advocacy prep: write a one-page “value brief” before comp talks: outcomes, examples, and how they helped the shop/client.Repair the feedback channel: agree with your partner/teammate on a critique ritual (time, signal word, and goal).Get a spotter: a counselor/therapist helps reveal blind spots faster than white-knuckling it alone.People & mentionsBob (AAPEX episode—“shame tank” origin point in prior convo) https://mattfanslow.captivate.fm/episode/exploring-relationships-health-and-personal-growth-with-bob-heipp-e109Equilibrium Therapy Services — Margaret Light (Minnesota) https://www.equilibriumtherapyservices.org/Matt’s closing wishIf this hits a little too close to home, good—there’s traction there. Be honest with yourself, let trusted people be honest with you, and get help if you need it. It’s not weakness; it’s a flex.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeLive from “pre-ASTA,” Matt sits down with two “industry nobodies” (his words) who… are anything but. The trio gets honest about what makes training worth the time and money—and what ruins it. They dig into presenter prep (yes, 40 hours for a 4-hour class), class vetting, sponsor pressure, why a sexy scope trick isn’t always the right first move, and how to bring new voices onto the stage without burning attendees. They also share practical advice for first-timers at training expos so you learn more and regret less.What we coverWhy one weak class can poison a whole event—and how to prevent itThe difference between a presenter and an educatorBrandon’s CTI “boot camp” lessons: pacing, body language, audience interactionTeaching your experience vs. reading someone else’s slidesThe “pico math channel” vs. relative compression—start simple, earn the complexityReal-world prep: building a class, flow, case study sourcing, time costs no one seesSponsor dynamics: class quality vs. class quantityVetting ideas: short audition decks, Zoom mini-presentations, real Q&APathways for new trainers: Techs Informing Techs, vision-style tech talks, co-teaching/mentorshipFeedback that helps: beyond Scantron; what to write so organizers can actAttendee playbook: note-taking, pacing yourself, lobby networking, post-event reviewQuick takeawaysFor trainersIf you didn’t write the class, make it your own—prep until you could answer questions without the deck.Lead with the right test, not the flashiest one. Wow factor is not a learning objective.Ask a veteran to review your flow. Co-teach if you can.For event organizersDon’t let sponsorship replace standards. Vet instructors with a 10–15 slide audition + live Q&A.Reward quality: fewer tracks > more mediocre tracks.Follow up for feedback after the event; invite longer-form comments.For attendeesBring a notebook/app, a highlighter, and capture 3 “do-this-Monday” items per session.Don’t try to copy every slide—listen for the why and the decision tree.Network on purpose. Introduce yourself. Follow up a week later as you review notes.Notable moments/quotes“Teaching is the fun part—I’d do that for free. You’re really paying for the prep.” — Brandon“You can’t preach ‘training matters’ and then short-change the delivery.” — Matt“We need an on-ramp for new presenters—safe reps before three-hour sets.” — Matt“Start with the test that answers the question fastest.” — BobShout-outs & mentionsMobilityWorks — Bob’s focus on vehicles modified for physically disabled drivers/passengersCTI/Worldpac instructor boot camp (presenter craft)Techs Informing Techs / vision-style tech talks — great first stage repsPico Technology concepts referenced (math channels, relative compression)Who this episode helpsTechs deciding whether to spend the time/money to travel for trainingNew and aspiring trainers looking for the right entry pathOrganizers who want higher attendee retention and better word-of-mouthCall to actionBeen to a class that changed your workflow—or wasted your time? Send Matt what made the difference and why.If you’re an aspiring presenter with a killer case study, draft a 10-slide mini and reach out—let’s get you reps at a tech-talk format.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeLive(ish) from ASTA 2025 in Raleigh, I “borrow” a guest from a Keith Perkins immobilizer class: Mike Maleski of PSK Automotive and Rosedale Technical College. We dig into the business of keys/immobilizers—what drew him in, locksmith gatekeeping, where OE tools beat aftermarket for workflow, flat-rate incentives (hello, Cobra Effect), cloning/EEPROM realities, and teaching diagnostics to the next generation. Also: yinzer linguistics, Applebee’s barters, and Tibbe-key kryptonite.Mike Maleski — Owner/tech at PSK Automotive (Pittsburgh, PA) and instructor at Rosedale Technical College.Topics we hitGetting into keys: margins, ROI, and focusing the service lineLocksmith gatekeeping → locksmiths moving into module programmingMarket realities: dense dealer competition vs. being “the only game in town”Inventory truth: FCC IDs, chip types, look-alikes that aren’tAftermarket vs. OE: when GM/Volvo VIDA and other OE paths are faster/cleanerCutting machines: Dolphin starts; Triton support/updates; Tibbe/Jag quirksCloning & EEPROM: freeing used key slots (e.g., BMW), virginizing/clone vs. dealer orderService mix & referrals: “different, not better,” building two-way trustPay plans & culture: misaligned incentives, base-plus-performance sanityWages vs. geography: think cost-of-living ratios, not raw dollarsTeaching at Rosedale: bench → car, lightbulb moments, ScannerDanner lineageQuotes“OE software isn’t always about coverage; sometimes it’s about friction.”“Flat rate isn’t evil; misaligned incentives are.”“You can stock 200 keys and still not have the right one.”TakeawaysAdding keys/immobilizer? Plan inventory, price subs, know your dealer landscape, lean OE when it reduces rework.Build referral networks; you won’t go broke sending work to the right specialist.Audit incentives in your pay plan.In teaching/mentoring, bridge breadboards to the messy reality of in-car faults early.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt Fanslow explores the complex relationship between passion, purpose, and the realities of working in the automotive repair industry. Inspired by a story of a successful businessman who rediscovers his childhood joy fixing bicycles, Matt reflects on how easily passion can fade — and what shop owners and managers can do to help their teams rekindle it.He tackles the classic debate of “follow your passion” versus “follow the money,” examines how shop culture and leadership can either nurture or crush enthusiasm, and shares candid thoughts on his own journey to keep that sense of wonder alive through advanced diagnostics, ADAS calibrations, EEPROM work, and more.From systemic demotivators like inadequate tooling and broken pay structures, to the transformative power of genuine leadership excitement, Matt invites listeners to reconsider how they approach motivation and fulfillment in their shops — and in their own careers.Key Takeaways:A Lesson in Passion: A story about a man who spent decades in a corporate career before returning to his childhood love — repairing bicycles — illustrates how deeply rooted passions can resurface and transform our lives.Passion vs. Paycheck: Matt discusses the tension between following your passion and pursuing financial stability — and why the answer isn’t always as simple as motivational slogans make it seem.Keeping the Spark Alive: For technicians and shop owners alike, maintaining interest and curiosity often requires growth: new tools, deeper training, challenging work, and continuous learning.Demotivators in the Shop: Being “set up to fail” — whether through lack of equipment, poor information, inadequate training, or broken systems — is one of the most effective ways to kill enthusiasm and productivity.The Leadership Role: Leaders who show excitement about the work and actively celebrate their team’s wins help create a culture that sustains passion rather than drains it.Shops as Schools: Matt draws a comparison to how schools can drain curiosity from kids, urging shop owners to avoid building environments that strip away the same energy and wonder from their technicians.Notable Quotes:“Those who do not believe in magic will never find it.” – Roald Dahl“Sometimes work sucks the wonder right out of us — the same way school can strip curiosity from kids.”“I get into advanced diagnostics, ADAS, EEPROM work — not just because I can, but because it keeps that childlike wonder alive.”“Setting someone up to fail isn’t just about tooling or training. It’s about robbing them of the chance to succeed — and that kills passion faster than anything.”Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt Fanslow takes on a common source of confusion in automotive diagnostics: pressure, vacuum, and the difference between gauge and absolute readings.What starts as a discussion on PSI and inches of mercury quickly expands into how technicians interpret scan tool PIDs, why definitions matter, and where misunderstandings creep in—especially in the U.S., where we often mix measurement scales. Along the way, Matt also detours (in true Matt fashion) into physics, quantum mechanics, and the origins of universes from near-perfect vacuums.Yes, really. And yes, it still ties back to cars.Key Topics Covered:The two main pressure scales used in the U.S.:PSI (pounds per square inch) above atmosphericInches of mercury below atmospheric (vacuum)Where confusion starts:Vacuum gauges vs scan tool dataPSI vs inches of mercury and how both can technically read positive or negativeGauge vs Absolute pressure:Gauge pressure treats atmospheric as zeroAbsolute pressure references a sealed, near-vacuum chamberWhy MAP (Manifold Absolute Pressure) sensors often confuse techsRules of thumb:2 inHg ≈ 1 PSIAtmospheric pressure at sea level ≈ 14.7 PSI (≈ 30 inHg, ≈ 100 kPa)Engine vacuum at idle ≈ 18–20 inHg (≈ mid-30 kPa absolute)How to tell what your scan tool is showing you:Quick test: Key On, Engine Off → atmospheric pressure value reveals if it’s gauge or absoluteMetric perspective:Why kilopascals (kPa) often simplify thingsThinking of vacuum as “low pressure,” not “negative pressure”Physics detour (because Matt can’t help himself):Schrödinger’s Cat and quantum absurditiesHeisenberg’s uncertainty principleAbsolute zero pressure, absolute zero temperature, and why universes may form from vacuum energyWhy It MattersA clear understanding of how pressure is defined, displayed, and measured allows technicians to:Interpret scan tool PIDs correctlyAvoid misdiagnosis caused by unit confusionCommunicate more precisely with peers and customersGain confidence when moving between PSI, inHg, and kPaNext time someone’s arguing inches of mercury vs PSI on a forum, remember: it’s all about knowing whether you’re looking at gauge or absolute. And if the conversation stalls, just casually mention that universes may have formed from absolute zero pressure. It probably won’t help you win the argument—but hey, it’s a good story.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt takes a break from technical talk to discuss a critical issue affecting both society and the automotive aftermarket: the growing inability to engage with differing perspectives. Triggered by recent events, including the tragic death of commentator Charlie Kirk, Matt explores the importance of challenging our own ideas, the dangers of social media echo chambers, and how this mindset translates to our professional interactions in the shop.Key Discussion Points:The Core Principle: Matt opens with a powerful quote from former ACLU director Ira Glasser: "Being offended is not a valid reason for silencing someone." He argues that the power to limit speech you dislike can easily be turned against speech you support.The Value of Unsafe Ideas: A healthy society and campus should be physically safe, but intellectually "unsafe," meaning ideas should be openly challenged and debated. This is how we strengthen, modify, or better defend our own positions.The Social Media Trap: Algorithms are designed to maximize engagement, which often means promoting content that enrages us. This leads to:Echo Chambers: We surround ourselves only with people who think like us.Radicalization: A lack of diverse perspectives can push us to extremes.The "Unfriending" Trend: Matt argues it's a mistake to purge our social networks of people with differing, even disagreeable, views. This eliminates valuable challenges to our own thinking.The Professional Parallel: This divisiveness isn't just political. In the aftermarket, we see it when we run down competitors or refuse to consider different technical approaches or business philosophies from our own.Seeing the Person Behind the Avatar: People often project an amplified or modified version of themselves, especially online or in stressful situations (like a customer at a service counter). Matt urges listeners to be curious about who people really are and why they might be acting a certain way, rather than making quick judgments.A Call to Action: Actively seek out and listen to perspectives different from your own. Engage with the ideas, not the person. Foster genuine curiosity to combat division and improve both personal and professional relationships.Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA AutotechMatt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.Show Notes The assassination attempt on Donald Trump (00:01:19) Reactions and media influence (00:03:07) Civil discourse and collaboration (00:06:14) Impact of political polarization (00:09:24) Media influence and party allegiance (00:13:15)The 24-hour news cycle and political leanings (00:17:31) The influence of social media algorithms (00:21:19) Creating echo chambers and misinformation (00:25:11) Social media's impact on the youth and political divide (00:30:17) The need for leadership and setting an example (00:33:24) Raising Respectful Kids (00:34:24) Generational Toughness (00:35:13) Understanding Power Dynamics (00:36:09) Real Life vs. Online Behavior (00:37:36) Media Influence and Perception (00:41:16) Seeking Positive News (00:42:50) Finding a Hobby (00:45:18)Avoiding Politicization (00:49:05)NASTF (00:49:55) Congress Behavior (00:51:15) Congressional Discussions (00:52:32) Ego in Politics (00:55:24) Economic and Social Issues (00:59:02) Interest Rates and Younger Generations (01:00:44) Healthcare and Future Concerns (01:02:24) Local Governance and Youth Leadership (01:05:26) Caring for the Community (01:06:34) Striving for Better (01:07:38) Social Media Impact (01:08:46) Forming Opinions (01:10:06) Media Influence (01:11:14) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.Show NotesThe influence of mentorship (00:00:11) Learning from case studies (00:02:35) Diagnostic techniques (00:05:00) Understanding DTCs (00:07:39) Diagnostic strategies (00:12:10) Networking and mentorship (00:17:53) Facebook Groups (00:18:53) Learning from Archives and Mentors (00:22:25) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience. Show NotesA former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.Overcoming Failure (00:23:51) Reflections on overcoming failure.Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech napaautotech.com Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. Show NotesInteractions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry. Show NotesWatch Full Video EpisodeInspiration for podcast topics (00:01:49) Assisting other shops (00:02:40) Value of training (00:08:08)Understanding EV technology (00:04:20) Accuracy in training (00:09:32) Respecting electricity in EVs (00:15:39) Importance of training and safety protocols (00:17:05) Impact of EVs on the automotive industry (00:20:21) Need for reading service information (00:21:22)Educating and preparing for EV repair (00:26:27) Importance of owner's involvement in training (00:31:15) Autonomous Vehicles and Training Challenges (00:32:13)NFL Hall of Fame Visit (00:34:36) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.Show NotesDutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046Challenges Faced by Managers and Owners (00:01:30) Demand for Better Compensation (00:02:43) Assessing Value and Increasing Compensation (00:04:28) Honest Conversations and Fear (00:05:54) Hierarchy and Fairness (00:10:16) Improving Communication and Grace (00:15:52) Achieving Collective Success (00:18:12) Recognizing Flaws in the System (00:19:28) Taking a Step Back to Move Forward (00:20:58) Accepting Criticism and Turning It into a Positive (00:22:05) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.Show NotesBill Walton's College Years (00:01:14) Bill Walton's NBA Career (00:02:48) Walton's Broadcasting Career (00:10:40) Walton's Philosophy and Legacy (00:14:02) NBA's 75 Greatest Players (00:20:50)Bill Walton's Legacy (00:22:00) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/"In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital. Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.Key programming and aftermarket toolsObtaining a VSP (Vehicle Security Professional) licenseChallenges and opportunities of offering key programming servicesHybrid vehicle repair, particularly with Toyota Prius modelsHigh voltage battery repair in Prius Gen 2 modelsQuality repairs and competitive warrantiesAutomotive industry in Michigan and industry eventsKey fobs and inventory managementImpact of key programming tools on businessImportance of staying informed about the latest technology in the automotive industry

Matt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network. Show NotesZero Sum Games (00:01:18)Professional Wrestling as an Example (00:03:59) NAPA Auto Tech Training Programs (00:07:45)Shifting Marketing Strategy (00:10:09) Raising Perceived Value (00:15:09) Creating a Zero-Sum Situation (00:19:59) Rising Tide Lifts All Boats (00:21:06) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair. Show NotesThe parallels between sports and business (00:00:40) Mark Cuban's practicality and work ethic (00:01:11) Examples of underestimated talent in sports (00:11:13) The importance of work environment (00:15:42) Players leaving toxic environments (00:17:19) Players restructuring contracts (00:18:39)Finding talent beyond high draft picks (00:22:21) Building a winning culture (00:26:00) Isaiah Thomas and the New York Knicks (00:32:13) Aging Player Syndrome (00:34:35) Creating an Environment for Talent to Succeed (00:35:52) Impact of Compensation Structure (00:37:15) Respect for Time and Collaboration (00:39:28) Leadership and Culture in Sports and Business (00:40:37) Cultural Impact of Key Players (00:43:24) Leadership and Passion for Winning (00:47:42) The comparison between football and shop management (00:48:25) Managing and improving shop performance (00:50:36) Evaluating talent and maintaining a positive culture (00:54:51) The role of the coach in shaping the team's culture (00:58:45) The intense competitiveness and dedication of Michael Jordan (01:03:05)Draymond Green's Incident (01:05:17) Warriors Culture (01:06:32)Durant's Leadership (01:07:30) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues. Margaret Light, Marriage & Family Therapist, MA, LMFT, [email protected], Equilibrium Therapy and ServicesShow NotesProfessional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.Impact of pornography on sexual health and education (00:07:43) Unrealistic expectations and objectification (00:08:29) Warning signs of problematic pornography use (00:11:06) Ethical considerations of paying for porn (00:13:55) Dependency on porn for sexual activity (00:17:48) Acceptable use of pornography (00:19:23) The impact of hiding porn (00:19:37) Understanding relational problems (00:20:06) Individual perspective on porn use (00:20:53) Shame and embarrassment associated with porn (00:21:28) Pornography as an emotion regulation tool (00:23:29)Expanding coping skills (00:25:00)Neuroplasticity and brain rewiring (00:29:25) Realistic expectations for change (00:30:34) The impact of content on user preferences (00:35:17) Media influence on body image and fantasies (00:36:51) Porn Industry and Inclusive Content (00:38:51) Adolescent Education on Pornography (00:39:27) Mainstream Influence and Adolescent Expectations (00:41:10) Accessibility and Social Acceptance (00:43:32) Algorithmic Influence and Content Consumption (00:45:27) Relational Dynamics and Pornography Use (00:55:42) Relational Skills in Addressing Pornography (00:59:16) Ethical Use of Pornography (01:00:22) Demonstrating Care and Consideration (01:03:15) Seeking Therapy for Relationship Issues (01:04:22) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.Show NotesIdeas for Engaging Students (00:01:19)Addressing Misconceptions (00:07:59) Value of Skill and Talent (00:13:41) Changing the value system (00:19:04) Impact of artificial intelligence (00:21:21) Future of Auto Repair Careers (00:22:40) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.Show NotesComparing lawnmowers and chainsaws (00:01:14) Demonstrating value in automotive repair (00:10:46) Marketing and communication strategy (00:12:57) Setting the barometer through demonstration (00:15:22) Utilizing social media and radio for marketing (00:17:34) Comparing Products (00:19:44) Demonstrating Value (00:20:51) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit. Show NotesThe association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. Show NotesNASTF and Vehicle Security Professional credentials (00:02:32) Impact of the credential requirement (00:03:54) Role of NASTF and implications of the new requirements (00:09:14) Debate on key programming (00:11:44) Potential consequences of the new credential requirements (00:14:28) VSP Credentials and Key Cutting (00:18:54) Implications of Key Making Outside Locksmiths (00:22:21) Predictions for the Locksmith Industry (00:24:20) Challenges and Opportunities for Locksmiths (00:29:40) Perception of Locksmiths and Technicians (00:32:41) Forced Collaboration and Industry Changes (00:33:27)Complexities of Key Making (00:37:01) EPA Regulation and Emissions-Related Information (00:39:23) Acquiring Immobilizer Data (00:50:55) The learning process and lack of knowledge (00:51:50) Security measures and protecting investments (00:52:45) Government intervention and industry governance (00:56:58) Advocacy and industry collaboration (00:57:59) Engagement with NASTF and advocating for changes (01:00:01)Progress and understanding in industry changes (01:02:48) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/