PODCAST · business
Esker On Air
by Esker America's
Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.
Episodes
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Season 7 Episode 5: Breaking Down Customer Service Silos
A delayed order here. A missed pricing exception there. A customer waiting an extra day for an answer. A deduction that could have been prevented. No big deal, right? Except it is. Season 7 Episode 5 of Esker On Air explores the real business impacts of a customer service function that has to...
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Season 7 Episode 4: The SaaSpocalypse Isn’t Coming: Why AI Can’t Replace SaaS
Is a SaaSpocalypse really on the horizon? Or is this narrative missing some critical pieces? Season 7 Episode 4 of Esker On Air digs into what’s actually happening in the relationship between AI and finance software — and why it’s making certain types of platforms more essential than ever. You’ll...
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Season 7 Episode 3: 7 AP KPIs That Drive Real Change
If you’re still measuring accounts payable (AP) performance the same way you did five years ago, you’re not seeing a clear picture of AP’s impact on the business. Season 7 Episode 3 of Esker On Air reveals 7 KPIs that show how AP is actually delivering value via operational efficiency, stronger...
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Season 7 Episode 2: The Impressive ROI of Using Esker Customer Success
Season 7 Ep. 2 of Esker On Air reveals the ultimate cheat code for getting the most out of your Esker investment: Esker’s Customer Experience team. Discover the amazing results of Esker customers who use Customer Experience vs. those who don’t. Plus, learn how Customer Experience fundamentally...
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Season 7 Episode 1: 7 AI Automation Mistakes & How to Avoid Them
Check out Season 7 Ep. 1 of Esker On Air to explore to learn how to avoid common pitfalls that can derail your AI automation project before it even gets going. Get practical advice for ensuring a smooth implementation — from data management and process standardization to aligning your teams and...
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Season 6 Episode 16: A Practical Guide for Modernizing the Office of the CFO
Listen to Season 6 Ep. 16 of Esker On Air for a practical, high-level guide to creating a modern, connected and empowered Office of the CFO. From identifying your biggest pain points to defining what success looks like, Esker On Air host Scott Leahy shares the 5 steps that can take you from a...
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Season 6 Episode 15: What AI Really Does in AR: 5 Practical Use Cases
Listen to Season 6 Ep. 15 of Esker On Air to discover 5 ways AI works within accounts receivable (AR) to turn data into intelligence, take over time-draining activities and protect cashflow. Hear Esker’s I2C Strategic Solution Manager Whitney Thomas explain exactly how AI produces real results…
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Season 6 Episode 14: E-Invoicing Mandates Explained: Your Readiness Guide
Listen to Season 6 Ep. 14 of Esker On Air to get up to speed on what’s happening with e-invoicing mandates in the EU and what they mean for your business. Learn what e-invoicing mandates involve, which EU countries are rolling out mandates in the next 12-18 months, how this will impact U.S....
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Season 6 Episode 13: How Procurement Supports the Modern Office of the CFO
Listen to Season 6 Ep. 12 of Esker On Air to learn how your Office of the CFO can become more responsive, transparent and aligned with your organization’s long-term goals by integrating procurement and finance. Esker eSourcing Head of Sales Adam Collins shares best practices and tools for…
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Season 6 Episode 12: AI to the Rescue: 3 Ways It’s Saving AP from Fraud
Listen to Season 6 Ep. 12 of Esker On Air to explore 5 ways AI is helping accounts payable (AP) teams solve their biggest headaches. From preventing increasingly sophisticated fraud attempts to untangling chaotic inboxes, AI is an incredibly versatile and powerful addition to your AP team. Tune…
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Season 6 Episode 11: How Customer Service Supports the Modern Office of the CFO
Listen to Season 6 Ep. 11 of Esker On Air to explore the essential — but often overlooked — link between customer service and cashflow. Esker Business Development Manager Nick Carpenter reveals how customer service is the Office of the CFO’s eyes and ears for spotting patterns and identifying...
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Season 6 Episode 10: AR Reimagined - How Catalina Modernized Collections & Invoice Delivery
Listen to Season 6 Ep. 10 of Esker On Air to learn how Catalina Marketing Company doubled their on-time payments and improved their DSO by 4-5 days by automating their collections and invoice delivery processes. Catalina Senior Director of Shared Services Bilyana Gavrilova reveals how her team...
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Season 6 Episode 9: How AP & AR Support the Modern Office of the CFO
Listen to Season 6 Ep. 9 of Esker On Air to understand the foundational role accounts payable (AP) and accounts receivable (AR) managers play in the broader Office of the CFO — and how their work drives visibility, control and strategic value across the business. Esker Business Development…
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Season 6 Episode 8: Real Problems, Real Results: 5 Issues Customer Service Teams Face & How to Solve Them
Listen to Season 6 Ep. 8 of Esker On Air to hear how five very different companies overcame the most common customer service hurdles — from inquiry overload to manual claims chaos. Esker’s Director of Sales for Customer Service Solutions Adrienne Wilson joins host Scott Leahy to share how…
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Season 6 Episode 7: Cencora’s Automation Journey to the Modern Office of the CFO
Listen to Season 6 Ep. 7 of Esker On Air to hear how Cencora — a global pharmaceutical solutions provider and Fortune 10 company — is empowering their Office of the CFO to deliver growth and make smart strategic decisions using AI-driven technology. Three Cencora executives share the successes...
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Season 6 Episode 6: Everyone Has AI. What Makes It Good (or Bad)
Listen to Season 6 Ep. 6 of Esker On Air to discover why some businesses are achieving new levels of success with AI while others are struggling to see any ROI. Esker’s Senior Strategic Alliance Manager Jeremy Deuchars explains why not all AI is good or useful — and how companies can avoid making...
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Season 6 Episode 5: RISE with SAP®: What It Is & How Esker Leads the Way
Listen to Season 6 Ep. 5 of Esker On Air to explore how RISE with SAP is helping businesses move their ERP systems into the cloud while adopting a Clean Core strategy. Esker’s Global Director of Presales Howie Hahn explains how RISE with SAP works, its advantages and how Esker’s Clean Core...
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Season 6 Episode 4: Seven Ways eSourcing Helps Businesses Save Money
Listen to Season 6 Ep. 4 of Esker On Air to learn what eSourcing is all about. From using online auctions to get the best possible prices to monitoring supplier performance with real-time dashboards, discover how eSourcing delivers faster sourcing cycles, reduced costs, and stronger supplier...
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Season 6 Episode 3: Redefining the Office of the CFO for the Modern Business
Listen to Season 6 Ep. 3 of Esker On Air to understand how the Office of the CFO can provide the strategic planning, value creation and sustainable growth today’s businesses are expecting. Esker’s Worldwide COO Emmanuel Olivier explains why Finance leaders need to re-evaluate their approaches to...
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Season 6 Episode 2: How Tariffs Can Impact Your Finance and Support Teams
Listen to Season 6 Ep. 2 of Esker On Air to understand how tariffs affect customer service, accounts payable and accounts receivable teams — and steps Finance leaders can take to ensure operations continue smoothly. Esker’s Source-to-Pay Strategic Solution Manager Shelly-Ann Campbell explains why...
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Season 6 Episode 1: Get to Know Esker’s U.S. COO, Ari Widlansky
Listen to Season 6 Ep. 1 of Esker On Air to get to know Esker’s new U.S. COO, Ari Widlansky, and learn his vision for the company’s future. He’ll reveal how his time as a competitive tennis player and tennis coach molded him into a leader who supports his colleagues and customers through the...
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Season 5 Episode 8: Taming the Chaos of Customer Payment Portals
In this episode of Esker On Air, host Scott Leahy digs into the world of payment portal integration and automation that’s poised to radically improve accounts receivable (AR) processes, invoice compliance and customer relationships. Special guest Maya Cohen (Co-founder and CEO of Monto) shares…
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Season 5 Episode 7: Sourcing Synergy — Market Dojo & Esker
Market Dojo helps procurement professionals worldwide solve inefficient sourcing and supplier management processes by digitizing these activities quickly and easily. More flexible and cost-effective than legacy software and more effective than emails and spreadsheets, it empowers procurement...
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Season 5 Episode 6: Order Management KPIs Worth Measuring
Tune into episode 6 of Esker on Air to hear host Scott Leahy and Esker Business Development Managers Graham Smith and Nick Carpenter discuss the order management KPIs every company looking to improve customer service and supply chain performance should be tracking. Hit play and learn how to up…
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Season 5 Episode 5: Leveraging Partner Power in Financial Digital Transformation
In this episode of Esker on Air, host Scott Leahy explores the importance of finding and leveraging experienced partners to help you navigate and add value to your digital transformation initiatives. In the spotlight is Esker’s partnership with Genpact and how combining forces lets them give more...
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Season 5 Episode 4: Why You Shouldn’t Automate a Bad Process
In this episode of Esker On Air, host Scott Leahy talks with Business Development Manager on the S2P Sales team Joanna Honoré for the first time on the podcast to discuss all things AP automation — how to prepare your team for implementing an automated solution, why not to automate a bad process,...
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Season 5 Episode 3: How to Reduce Payment Fraud, Overhead & DSO with Modern AR Technology
In this episode of Esker On Air, host Scott Leahy talks with Jason Murante, who has spent the last 15 years helping organizations across the spectrum of vertical and revenue, to helping t identify areas of opportunity by deploying alternative methods and technologies to better manage AR…
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Season 5 Episode 2: 7 Strategies to Reduce DSO & Improve Cashflow
In this episode of Esker On Air, host Scott Leahy shares seven key strategies for optimizing cashflow. Listen now to discover why the need for digital transformation in Finance has increased, how uniting AP and AR through automation can improve cashflow management, and why Finance leaders need to...
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Season 5 Episode 1: Preventing Fraud with Automated Bank Account Verification with Dan Reeve & Phil Binkow
In this episode of Esker On Air, host Scott Leahy welcomes back Esker VP of Sales for the Americas Dan Reeve and CEO of Financial Operations Network Phil Binkow to talk about the rise of fraud, what’s at stake if you fall victim, and how automating the bank account verification process can shield...
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Season 4 Episode 8: Automating Order Management to Simplify & Streamline Change Orders with Graham Smith
In this episode of Esker On Air, host Scott Leahy welcomes Graham Smith, Esker Business Development Manager in the Customer Service space, to talk about an increasing problem when it comes to customer care: change orders. Find out how AI-powered tools like ChatGPT and order management automation...
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Season 4 Episode 7: Six Signs Your AP Technology Needs an Update
In this episode of Esker On Air, host Scott Leahy let’s listeners in on six signs that your AP technology is dragging you down and in need of change. Listen to S.4 Ep.7 of Esker On Air and find out if it’s time to upgrade your AP technology and get next steps for finding a solution that can take...
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Season 4 Episode 6: The Evolution of Accounts Receivable with Mark Brousseau
Listen to S.4 Ep.6 of Esker On Air and get expert insight on: changing expectations for AR, hidden costs of manual AR processes, benefits of using AI-powered receivables solutions, and key considerations for evaluating AR solutions to ensure you get the most out of your automation investment....
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Season 4 Episode 5: Human & Artificial Intelligence: Finding the Right Balance
With all the talk of ChatGPT and other ground-breaking AI tools, Customer Service (CS) teams’ ears have certainly perked up. Rather than fearing these smart tools and their efficiency-boosting capabilities, CS teams can start to embrace them to enhance the customer experience while providing more...
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Season 4 Episode 4: Migrating From On-Premise to the Cloud: How Esker’s New Microsoft F&O Connector Can Help
In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three...
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Livestream: ChatGPT in B2B Customer Service: How to Capitalize in Generative AI
Customer service is a bigger priority for companies today than it’s ever been, and customers demanding a more responsive. around-the-clock experience. Rather than remaining a back-room function, customer service is now expected to be more strategic — and with generative AI tools like ChatGPT now...
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Season 4 Episode 3: Need-to-Know Procurement Trends with Bob Cohen from Ardent Partners
Listen to S.4 Ep.3 of Esker On Air to hear Bob Cohen’s expert insights on the most important procurement trends to pay attention to in 2023 and beyond. State of Procurement Report [Click Here] State of ePayables Webinar [Click Here]
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Season 4 Episode 2: How X-Rite Took Customer Service to The Next Level with Artificial Intelligence
In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like...
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Season 4 Episode 1: Taking Advantage of Supply Chain Financing with Brian Rieber from LSQ
In this episode of Esker On Air, host Scott Leahy welcomes back Dan Reeve, Director of Sales here at Esker North America, and Brian Rieber from LSQ to help explain how SCF can help in today’s world and why you should take advantage of it now. Learn more by listening to the season four premiere of...
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Livestream: Celebrate International Women's Day with Esker & Madison Women in Tech
This livestream will feature a panel of inspiring women in the technology field who will share their insights and experiences, including special guest Molly Gallmeier, M.B.A., President of Madison Women in Tech & Director of Business Development at Baker Tilly. Join us for this special livestream...
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Livestream: Avoiding Toggle Tax with AI-Driven Automation
Listen in on the upcoming Esker on Air livestream as Business Development Managers Nick Carpenter and Graham Smith introduce the ins and outs of automated solutions and its effect on toggle tax.
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Season 3 Episode 9: Strategic AP: The Art of Delivering Value Across the Enterprise with Ernie Humphrey from Treasury Webinars
In this episode of Esker On Air, host Scott Leahy chats with CEO & COO of Treasury Webinars Ernie Humphrey to delve into the topic of creating enterprise-wide strategic value through your AP operation. Learn how to get more out of AP in Episode 9!
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Livestream: Customer Service Week Spotlight - Connecting People, Processes & Technology
In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to...
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Season 3 Episode 8: Celebrating CX Day with Esker's CX Advocates
In this episode of Esker On Air, host Scott Leahy has an in-depth conversation about all things customer service with Esker Customer Experience Advocates Angie Hoffman, Elly Klawitter and Alex Garcia. Discover what it takes to be a best-in-class CX team in Episode 8!
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Season 3 Episode 7: Using Automation to Transform Your Customer Care Team with Esker COO Emmanuel Olivier
In this episode of Esker On Air, you'll get to hear Esker Chief Operating Officer Emmanuel Olivier explain what's causing current complexities in customer service and what strategies and technologies companies are leveraging to overcome them. Listen to Season 3 Ep. 7 of Esker On Air to get all…
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Livestream: 5 Accounts Payable KPIs You Should Be Measuring
Key Performance Indicators (KPIs), when used correctly, are a transformative tool for realizing your accounts payable (AP) department’s full potential. And as AP continues to be a central driver of business profitability, keeping track of the most influential metrics is the key to guiding…
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Season 3 Episode 6: Introduction to the Esker Partner Ecosystem with Frank Cook
In this episode of Esker On Air, host Scott Leahy welcomes Esker Product Owner of Partner Implementation Frank Cook to discuss Esker’s partner ecosystem: how it works, how to become a part of it, and how it sets both Esker and partners apart from the competition. Listen to Season 3 Ep. 6 of Esker...
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Livestream: Empowering CSRs with Technology - How Automation Brings You Closer to Customers
When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that…
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Season 3 Episode 5: Attracting & Maintaining Talent in the Current Workforce with Michelle Venturini
In this episode of Esker On Air, host Scott Leahy chats with Esker Director of Human Resources, Michelle Venturini, about the changing workforce, the Millennial mindset and how to appeal to their values, and how technology can help with it all. Listen to Season 3 Ep. 5 of Esker On Air to get all...
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Season 3 Episode 4: An Intro to Market Dojo with Co-Founder & COO, Nick Drewe
In this episode of Esker On Air, host Scott Leahy welcomes Nick Drewe, COO and Co-Founder of Market Dojo, to talk about the offerings and benefits Market Dojo can provide to current Esker customers. Listen to Season 3 Ep. 4 of Esker On Air to get all the details! Contact Information: ESKER:...
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Livestream: Automation 101 - What to Look for in an Automation Solution
Understanding what AI-driven automation can do for your business processes is one thing, but choosing the right solution for your organization’s unique needs and requirements can be one of the most challenging parts of digital transformation. Fortunately, there are specific questions you can ask...
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ABOUT THIS SHOW
Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.
HOSTED BY
Esker America's
CATEGORIES
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Frequently Asked Questions
How many episodes does Esker On Air have?
Esker On Air currently has 72 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Esker On Air about?
Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott...
How often does Esker On Air release new episodes?
Esker On Air has 72 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Esker On Air?
You can listen to Esker On Air on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Esker On Air?
Esker On Air is created and hosted by Esker America's.
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