Episodes
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When Online Reputation Problems Become Legal Problems
Negative reviews are an unavoidable part of healthcare today. But when criticism becomes false, defamatory, coordinated, or deliberately damaging, healthcare organizations need to understand when reputation management ends and legal action begins. Daniel Powell explains when healthcare reputation...
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How GLP-1s Are Reshaping Healthcare and Consumer Behavior
GLP-1 medications are changing far more than the way obesity is treated. eMarketer Senior Analyst Beth Bulik joins Stewart Gandolf to explore how GLP-1s are influencing consumer behavior, healthcare access, food and fitness habits, employer benefits, and entire industries.
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How AI and Innovation Are Changing Cancer Care
Oncology is advancing at an extraordinary pace, with dozens of new drug approvals and indications each year. Community medical oncologists Rohit and Rahul Gosain, creators of the Oncology Brothers podcast, explain how physicians can keep up, why more cancer care can happen close to home, and how...
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Beyond ChatGPT: How Multi-Agent AI Is Changing Healthcare Marketing
What happens when AI stops acting like a single assistant and starts working more like a team? Sujal Raju, CEO of Enqbator, joins me to explain how multi-agent AI can help healthcare marketers tackle complex workflows faster while maintaining the human oversight healthcare demands.
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Blurring the Lines: Rethinking Leadership in Healthcare
Healthcare is built around specialization, structure, and clearly defined areas of responsibility. But as David Sylvan of University Hospitals explains, some of the biggest challenges facing healthcare today don’t fit neatly into any one department, making the ability to work across traditional...
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Scaling AI in Healthcare: Why Deployment Is the Real Challenge
Artificial intelligence is transforming healthcare, but building an AI model is only the beginning. In this episode, Dr. Nina Kottler explains why deployment, governance, clinical adoption, and scale determine whether AI delivers meaningful improvements in patient care—including why her team...
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Why Better Healthcare Technology Makes Human Judgment More Valuable
As AI becomes more capable, the qualities that make us human may become more valuable, not less. Teri Thomas, CEO of Mach7 Technologies, joins me to discuss leadership, culture, trust, accountability and how healthcare organizations can use technology without losing sight of the people it’s meant...
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Live from HMPS26: When Digital Experience Fails, Patients Walk Away
A health system’s website isn’t simply a place patients visit after choosing where to receive care. It’s increasingly part of the decision itself. Recorded live at HMPS, Stewart Gandolf talks with Chris Pace of SearchStax about new consumer research showing how digital experience, site search…
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AI Search, Brand Trust, and the Future of Healthcare Marketing: Perspectives from HCIC
AI search is changing how patients find, evaluate, and trust healthcare information before they ever visit a website. In advance of this year’s HCIC, Kathy Divis and Mike Schneider of Greystone.net join me to discuss what that shift means for healthcare brands, content strategy, digital…
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Healthcare Wasn’t Designed for Human Nature
Healthcare has long been built on the assumption that patients will make rational decisions when presented with the right information. Dan Ariely explains why that assumption consistently falls short—and how healthcare leaders can design systems that better reflect the realities of human…
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Healthcare Strategy in an Era of Uncertainty: Dennis Jolley on Trust, AI & Leading Through Change
Healthcare leaders are navigating unprecedented complexity. In this episode, Stewart Gandolf speaks with Dennis Jolley, Assistant Vice President for Strategy and Planning at UW Health and President of SHSMD, about the forces reshaping healthcare strategy—from workforce shortages and financial...
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Building Intelligent Health Systems in the Age of AI
Artificial intelligence isn't simply making healthcare more efficient—it's reshaping how healthcare organizations operate, compete, and serve patients. Author Tom Lawry joins Stewart Gandolf to explain why healthcare leaders must treat AI as a leadership challenge rather than a technology project.
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Why Healthcare M&A Deals Succeed or Fail: Lessons from the Deal Table
Healthcare transactions are about far more than negotiating the highest purchase price. In this episode, Stewart Gandolf speaks with Kayla Marty, Partner at McGuireWoods, about the operational, financial, and human factors that determine whether healthcare M&A deals succeed—or fall apart.
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Why Even Your Smartest Employees Can Screw Up and Trigger a Healthcare Security Breach
Healthcare organizations spend millions protecting their networks, yet many of the most damaging security breaches still begin with one employee making a simple mistake. In this episode, cybersecurity expert Robert Siciliano explains why human behavior—not technology—remains healthcare's greatest...
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Mission Isn't What You Say. It's What Your Organization Does Every Day.
Every healthcare organization has a mission statement. Very few truly operate by it. In this episode, Morehouse School of Medicine Chief Marketing and Communications Officer Dorian Harriston explains why mission should function as an organization's operating system—not simply its marketing...
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How Better Patient Experiences Drive Better Outcomes in Value-Based Care
Healthcare organizations are under increasing pressure to improve patient outcomes while controlling costs—but doing both requires more than new technology or payment models. In this episode, Stewart Gandolf speaks with Michele Paige, Chief Growth Officer at Strive Health, about how...
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Can AI Help Healthcare Move Beyond Episodic Care?
Healthcare has spent decades optimizing individual parts of a fragmented system while costs continue to rise and outcomes lag behind expectations. In this episode, Nasim Afsar, MD, MBA, author of Intelligent Health, explains why AI's greatest opportunity may be helping healthcare shift from...
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How Physician Group Integrations Fail—and How to Build a Stronger Platform
While acquiring physician groups is rarely “easy,” successfully integrating them is far harder. In this episode, Synergy Orthopedic Specialists CEO Alex Fernandez shares lessons from decades of physician practice consolidation, explaining why delayed integration undermines growth, why physician...
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How Physical Space Shapes Patient Experience, Brand, and Performance
Healthcare leaders often focus on staffing, technology, and operations while overlooking one of their most powerful performance tools: the physical environment itself. In this episode, Lorissa MacAllister, PhD, discusses how healthcare organizations can improve patient experience, staff...
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House of Brands vs. Branded House: Scaling Healthcare Without Losing Local Trust
Few healthcare executives have had a front-row seat to the growth of three major multi-location healthcare platforms. In this episode, Matt Hall shares lessons from Pacific Dental Services, Platinum Dermatology Partners, and Smile Brands, offering practical insights on brand strategy…
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Leading Through the Next Crisis: Lessons from COVID That Apply Right Now
What can healthcare leaders learn from the COVID pandemic that still applies today? Amy Comeau reflects on leadership, communication, trust, and organizational resilience, offering practical lessons for navigating uncertainty, workforce challenges, and future crises.
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AI Hallucinations in Healthcare: The Hidden Risk to Your Brand, Compliance, and Patient Trust
In this session, we’ll unpack how and why AI hallucinations occur in healthcare, why the risk is disproportionately high in this industry, and what it means for marketing, compliance, and digital strategy leaders. We’ll explore how organizations can proactively identify where AI is getting their...
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Did AI Just Kill Marketing Tracking Attribution?
As AI-powered search changes how people discover and evaluate brands, traditional marketing attribution is becoming harder to trust. In this episode, Stewart Gandolf, Brandon Schakola, and Richard Wong discuss how AI is compressing the search funnel, why traffic is becoming a weaker KPI, and what...
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Why Healthcare Leaders Get Scale Wrong
In Part 2 of Stewart Gandolf’s conversation with Smile Brands CEO Steve Bilt, dentistry becomes the case study for a much broader healthcare leadership lesson: sustainable growth comes from solving enduring market problems, reducing friction, and building systems that work before attempting to...
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Why Healthcare Leaders Get Scale Wrong
In Part 2 of Stewart Gandolf’s conversation with Smile Brands CEO Steve Bilt, dentistry becomes the case study for a much broader healthcare leadership lesson: sustainable growth comes from solving enduring market problems, reducing friction, and building systems that work before attempting to...
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How One CEO Built a Medical School for Rural Doctor Shortages
Rural healthcare systems across the U.S. are facing a growing physician shortage—and traditional solutions aren’t enough. In this episode, Stewart Gandolf is joined by Dr. Kenneth Holmen, President and CEO of CentraCare, to discuss how his organization is tackling the problem head-on by helping...
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Reshaping Patient Behavior: Where AI Meets Behavioral Science
In this episode of the Healthcare Success podcast, Stewart Gandolf speaks with Karen Sussman Horgan, CEO of Val Health, about the critical role behavioral science plays in healthcare—and why AI alone isn’t enough to drive meaningful change.
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Execution Beats Ideas: Smile Brands’ Lessons from Building a 600-Location Healthcare Organization
Steve Bilt, CEO and co-founder of Smile Brands, joins Stewart Gandolf to discuss why team alignment has become essential for scaling multi-location healthcare organizations. Drawing from 25 years of DSO leadership, Steve shares practical lessons on execution, culture, technology adoption, M&A...
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Operations, IT, and Marcom: Natural Enemies or Collaborators?
Healthcare organizations often invest heavily in marketing—but struggle to convert that demand into patient care due to disconnected systems and siloed teams. In this episode, Stewart Gandolf is joined by Nicole Vafadari, Founder of Doret Consulting, to explore how misalignment between marketing,...
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AI Without Oversight: Why Healthcare Content Can’t Be Left to the Machines
AI is transforming healthcare content—but it’s not a set-it-and-forget-it solution. In this episode, Stewart Gandolf is joined by Melanie Wilson and Mary Hayes to break down how AI is actually used inside a healthcare marketing agency, where it adds value, and where human expertise is still...
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Moving from Friction to Flow: How to Strengthen Your Marketing Team's Performance
In this episode of the Healthcare Success Podcast, Stewart Gandolf is joined by Brooke Hynes, Anissa Davenport, and Dave Eilers of Possibility Partners to unpack one of the most persistent challenges in healthcare organizations: team dysfunction. From unclear roles and internal silos to...
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Content Strategy in the AI Era: Balancing Discoverability and Trust
In this episode, Stewart Gandolf talks with Kirsten Lecky about how healthcare content strategy is evolving in the AI era—and why balancing discoverability and trust is more critical than ever.
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AI‑Powered Social Media: Creating at Scale Without Breaking Compliance in Pharma and Other Regulated Healthcare Settings
AI is accelerating content creation in pharma—but compliance processes haven’t kept up. In this episode of the Healthcare Success Podcast, Stewart Gandolf speaks with Pushpa Ithal and Nikki Wolfert of MarketBeam about how AI is reshaping social media strategy in regulated industries. They explore...
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Organic Growth Podcast: Hope Is Not a Strategy: The Real Drivers of Organic Growth in Healthcare
Episode of the Organic Growth Podcast series recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference, this conversation explores how healthcare organizations can unlock growth by focusing on financial fundamentals.
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Organic Growth Podcast: Organic Growth Through a Lender’s Lens: What Actually Drives Value in Healthcare
Episode of the Organic Growth Podcast series recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference, this conversation explores how lenders evaluate organic growth—and what healthcare organizations must demonstrate to secure capital.
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Organic Growth Podcast: Organic Growth vs. Roll-Ups: What Buyers Really Value in Healthcare
Episode of the Organic Growth Podcast series recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference, this conversation explores how buyers evaluate organic growth—and why it’s becoming a key driver of valuation.
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Organic Growth Podcast: Build vs. Buy: Why Organic Growth Is Back in Healthcare Strategy
Episode of the Organic Growth Podcast series recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference, this conversation explores why healthcare organizations are shifting from acquisition-driven growth to operational performance and efficiency.
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Organic Growth Podcast: AI Hype vs. Reality: How to Choose the Right Vendor in Healthcare
Episode of the Organic Growth Podcast series recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference, this conversation explores how healthcare leaders can evaluate AI vendors in a rapidly evolving—and often overhyped—market.
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Organic Growth Podcast: Great on Paper, Wrong for the Job: Fixing Hiring in Healthcare Growth Companies
Episode of the Organic Growth Podcast series recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference, this conversation explores one of the most overlooked drivers of growth: hiring the right people.
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Organic Growth Podcast: Unlocking Stuck Revenue: How AI Is Fixing Healthcare's RCM Bottlenecks
This special Organic Growth Podcast was recorded live at the McGuireWoods Healthcare Private Equity & Finance Conference. Revenue doesn’t disappear—it gets stuck. In this episode, Brian Plamondon of SuperDial explains how AI is transforming revenue cycle management by automating payer…
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Organic Growth Podcast: The Patient Is the New Payer: Rethinking Healthcare Payments
Organic Growth Podcast: The Patient Is the New Payer: Rethinking Healthcare Payments by Healthcare Success
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Organic Growth Podcast: Scaling Healthcare: How AI and RCM Power Real Growth
This special Organic Growth Podcast series is being recorded live at the McGuire Woods Healthcare Private Equity & Finance Conference in Chicago. In this episode, Stewart Gandolf sits down with Roy Bejarano of SCALE Healthcare to explore why scaling healthcare organizations is far more complex…
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Organic Growth Podcast: How DSOs Are Evolving: AI, Access and the New Growth Playbook
Stewart Gandolf speaks with Andrew Smith, CEO of Association of Dental Support Organizations, about how the industry is shifting beyond rapid deal-making and into a more disciplined focus on operational performance, technology, and patient experience.
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Organic Growth Isn’t One Lever: Building the Healthcare Growth Machine
In this special Organic Growth Podcast series filmed at the McGuireWoods Healthcare Private Equity & Investing Conference, Stewart Gandolf sits down with Louis Oster of ECG Consultants to unpack why so many healthcare organizations struggle to grow—even after investing in marketing, acquisitions,...
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Organic Growth Podcast: Lifetime Value
This special Organic Growth Podcast series is being recorded live at the McGuire Woods Healthcare Private Equity & Finance Conference in Chicago. In this first episode, Stewart Gandolf, CEO of Healthcare Success, sits down with Quin Wright, Senior Vice President of Real Rev, to discuss lifetime...
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Can Private Equity and Patient Care Co-Exist? A Behavioral Health CEO’s Perspective
In this episode of the Healthcare Success Podcast, Stewart Gandolf talks with Steve Page, Founder and CEO of SUN Behavioral Health, about whether private equity and patient care can successfully coexist. Steve shares a behavioral health CEO’s perspective on capital, care quality, governance,...
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What’s Driving Healthcare PE in 2026? Regulation, Value Creation, and the New Deal Playbook
In this Healthcare Success Podcast episode, Stewart Gandolf interviews Holly Buckley, Chair of Health Care at McGuireWoods, about healthcare private equity trends in 2026. They discuss deal activity, regulatory changes, high-growth sectors, and how AI and operational discipline are driving value...
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How PR Influences What AI Says About Your Healthcare Brand
In this week’s podcast, Stewart Gandolf talks with Kelsey Kloss about why PR has become even more valuable in the AI era—and how healthcare brands can use earned media, press releases, and digital PR to influence what AI says about them.
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Healthcare Marketing Agency RFP Guide: How to Create an RFP Process That Works
In this week’s podcast, Stewart Gandolf talks with Krista Robertson and Ben Cash about why healthcare RFPs so often frustrate both clients and agencies—and what health systems can do to make the process more strategic, more human, and more effective.
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How Healthcare CMOs Can Win Their Rightful Seat at the Table
In this week’s podcast, Stewart Gandolf talks with Sean Young, former CMO of Penn State Health, about why healthcare marketing remains misunderstood in many organizations—and what marketing leaders can do to build C-suite trust, use data more effectively, and shape strategy at the highest level.
About this show
Healthcare Success is a leading healthcare marketing and medical advertising agency for hospitals, doctors & medical practices. #HealthcareMarketing
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