Inside outsource Podcast

Trust at Scale Through Data & VerificationWhat happens when trust moves from paperwork to data? Sarah Moorhouse and Ralph Kooi from Equifax share how Verification Exchange is helping transform lending through faster, more secure employment and income verification - reducing fraud, improving decision-making, and creating a better experience for brokers, lenders and customers alike.

Your Competitive Edge: Why Stories WinWhat separates great professionals from everyone else in a crowded market? According to Vanessa Stoykov, it’s not just expertise—it’s the ability to connect.In this episode, Vanessa explores why storytelling, trust and authentic communication have become the ultimate competitive advantage. From turning complex ideas into meaningful conversations to building lasting client relationships, she shares practical insights on how to stand out, create impact and communicate your value in a way people remember.

In this episode we’re joined by Peter Baines OAM—former NSW Police forensic investigator, international disaster response leader, and founder of Hands Across the Water.Peter has led teams through some of the world’s most confronting crises, including the Bali bombings and the 2004 Boxing Day tsunami—experiences that shaped his deep understanding of leadership and resilience under pressure. Today, he works with organisations around the world, helping leaders perform when it matters most.In this conversation, we’re exploring what resilience really looks like—not just in extreme crisis, but in everyday business—especially for mortgage brokers navigating uncertainty, pressure, and constant change.

Inside outsource, produced by outsource Financial and hosted by Tenille Gibson, gives brokers a trusted, insider perspective on the industry they live and breathe. Tanya Sale is a prominent figure in the mortgage industry, recognised for her leadership and advocacy. As the co-founder and CEO of outsource Financial, she has made significant contributions to the industry, including the establishment of a broker-focused, values-led alternative to traditional aggregators. Tanya's vision has been to support brokers in building successful, independent businesses and deliver genuine, human-first support for clients. Her commitment to mentorship and inclusion has made her a symbol of leadership in the third-party channel, earning her accolades such as the Thought Leader of the Year award at the Australian Broking Awards and the Industry Champion title from the FBAA. Tanya's influence extends beyond the industry, as she champions diversity and inclusion and has made a significant impact on the mortgage aggregator space.

In today’s competitive landscape, standing out isn’t just about what you offer—it’s about how you show up. Your brand, your message, and how you connect with your audience have never been more important.In this episode of Inside Outsource, we’re joined by Madeleine Dart, National Brand and Marketing Manager at outsource Financial, to unpack how branding and marketing are evolving across the industry.Madeleine shares valuable insights into the Outsource Financial approach, along with practical, actionable tips to help you elevate your brand, increase your visibility, and connect more effectively with your audience.If you’re looking to strengthen your presence and stand out in a crowded market, this is a conversation you won’t want to miss.

There’s a growing sense across the mortgage broker industry: the environment is changing faster than many organisations can keep up—and how you manage your customer relationships has never mattered more.In this episode of Inside Outsource, we explore that shift with Donn Tariga, Head of Broker Relationships at outsource Financial—someone who’s seeing these challenges play out in real time.Donn unpacks what’s happening beneath the surface and highlights why strong, proactive broker relationships are critical to navigating uncertainty. He also shares practical, real-world advice to help you to deliver value to your customers.It’s a timely conversation—and one that could reshape how you think about both mortgage broking and the relationships at the heart of it.

In today’s rapidly shifting landscape, standing still is no longer an option. Risk is evolving, expectations are rising, and the margin for error is shrinking.In this episode of Inside Outsource, we sit down with Debra Benn, Head of Governance at outsource Financial, to explore what’s really happening across the industry right now—and what it means for you.Debra shares practical, grounded insights on how organisations can strengthen their approach, stay ahead of emerging challenges, and protect themselves in an increasingly complex environment.If you're navigating outsourcing today, this is a conversation you can’t afford to miss.

In this episode of Inside outsource, we’re joined by Madeleine Dart, National Brand and Marketing Manager at outsource Financial, to unpack how branding and marketing are evolving across the industry.Madeleine shares valuable insights into the outsource Financial approach, along with practical, actionable tips to help you elevate your brand, increase your visibility, and connect more effectively with your audience.In Part 2 of this conversation, we shift focus to marketing compliance - breaking down what you need to be aware of and offering clear guidance on how to stay safe, compliant, and confident in your branding and marketing materials.If you’re looking to strengthen your presence while protecting your business, this is a conversation you won’t want to miss.

In today’s competitive landscape, standing out isn’t just about what you offer—it’s about how you show up. Your brand, your message, and how you connect with your audience have never been more important.In this episode of Inside Outsource, we’re joined by Madeleine Dart, National Brand and Marketing Manager at outsource Financial, to unpack how branding and marketing are evolving across the industry.Madeleine shares valuable insights into the Outsource Financial approach, along with practical, actionable tips to help you elevate your brand, increase your visibility, and connect more effectively with your audience.If you’re looking to strengthen your presence and stand out in a crowded market, this is a conversation you won’t want to miss. 

There’s a growing sense across the mortgage broker industry: the environment is changing faster than many organisations can keep up—and how you manage your customer relationships has never mattered more.In this episode of Inside Outsource, we explore that shift with Donn Tariga, Head of Broker Relationships at outsource Financial—someone who’s seeing these challenges play out in real time.Donn unpacks what’s happening beneath the surface and highlights why strong, proactive broker relationships are critical to navigating uncertainty. He also shares practical, real-world advice to help you to deliver value to your customers.It’s a timely conversation—and one that could reshape how you think about both mortgage broking and the relationships at the heart of it.

In today’s rapidly shifting outsourcing landscape, standing still is no longer an option. Risk is evolving, expectations are rising, and the margin for error is shrinking.In this episode of Inside Outsource, we sit down with Debra Benn, Head of Governance at outsource Financial, to explore what’s really happening across the industry right now—and what it means for you.Debra shares practical, grounded insights on how organisations can strengthen their approach, stay ahead of emerging challenges, and protect themselves in an increasingly complex environment.If you're navigating outsourcing today, this is a conversation you can’t afford to miss.