Leadership Conversations

How Mayo Clinic Health System is transforming care for largely rural communities while reshaping culture, workforce, and AI-enabled practice across a widely dispersed network.

How an academic medical center emerged from financial deficits, workforce turnover, and low morale to become a high-performing, trusted system that defines what “great” will mean for academic medical centers in the decades ahead.

How can health care leaders refresh the high-reliability organization (HRO) concept to address today’s workforce shortages, AI integration, and complex care delivery demands?

How a physician coach can create growth through vulnerability and help view clinical practice in an entirely new way.

After a decade of disappointment with electronic health records that turned physicians into data-entry clerks, generative AI is emerging as the transformative force that will restore the physician-patient relationship while solving health care’s most intractable operational challenges.

NYU Langone Health’s Patient Experience Book Club demonstrates how simple, low-cost initiatives can foster meaningful connections among health care workers while improving professional well-being and institutional engagement through shared reading experiences.

A pilot program at Parkland Health uses “courtesy and respect” stickers on hand sanitizer dispensers to make respectful communication as ingrained as hand hygiene.

How one organization is tackling primary care issues by reducing burnout, building team-based models, and using technology to create a better practice environment.

Working together as a team to better communicate between physicians and nurses as well as the complete caregiving team will enhance the experience for patients.

How to excel at both curing and caring with an understanding of the distinction.

How do we produce better health outcomes and an exceptional experience at a lower cost, at scale, every day? Learn how a large health care services company is striving to serve its population’s physical, mental, pharmacy, social, and financial needs through three core areas: value-based care, pharmacy services, and technology...

Advocating to transform soft skills into hard skills to improve patient and caregiver experiences.

How the importance of physician leadership that understands the financial aspects of health care can lead to unique roles that directly work toward improving patient care and financial operations.

Successful health care technology adoption requires moving beyond the boardroom to understand workflow integration, cultural dynamics, and operational processes that determine whether innovations become indispensable clinical partners or abandoned tools.

Health care transformation requires more than isolated innovation efforts — it demands a global ecosystem where institutions become engines of entrepreneurship, spinning out solutions from within while collaborating across borders to scale impact and achieve financial sustainability.

How can a simple, systemwide framework empower 20,000 frontline staff and leaders across Scripps Health to boost retention, reduce costs, and drive operational excellence — all while keeping patients at the center? Dr. Ghazala Sharieff reveals how the six Rs turned bold goals into everyday actions, building a common language...

Effective board governance in complex health systems requires structured approaches that cascade quality and safety accountability from the boardroom to the bedside, creating bidirectional information flow that empowers frontline teams while maintaining strategic oversight.

How can policy makers and health care leaders ensure affordable, equitable access to GLP-1 medications while managing their substantial budget impact on the health system?

How can the partnership and collaboration of multiple health care organizations attack the challenges of rural health care?

This discussion highlights the importance of recognizing that everyone can engage in leading within their roles, while also addressing the crucial skills of followership and the need for clarity in leadership roles to foster effective teamwork and improve patient outcomes.

How hospitals are facilitating knowledge sharing and accelerating the implementation of value-based health care with the Value Catalyst Community.

What are the key health care policy challenges and opportunities on the horizon for 2025, and how might recent election outcomes shape these discussions?

Family caregivers of acutely ill patients are critical members of the care team. How can health care professionals better support these care partners?

How can employers provide health insurance coverage that’s both high quality and affordable?

A health care CEO’s most important responsibility is to maintain the sacredness of the patient-clinician relationship and ensure that interaction is as valuable for both the physician and the patient as possible.

What competencies are needed in the boardroom to advance the mission of creating healthier communities? How do health care system governance boards make these changes?

A checklist of leadership skills for building trust through transparency, actions, and consistency that apply to health care mergers as well as day-to-day health care leadership.

Innovative examples of overcoming challenges in rural health care access caused by distance, weather, clinician shortages, and other reasons, by connecting with patients virtually and locally.

Value-based care frees up health care organizations to go upstream and invest in the health and well-being of their community members.

In strategic partnerships with others focused on improving costs and efficiencies, a health system needs to continue to be the right side of the brain, looking for the opportunities, not doing the routine tasks.

We need to redesign the care delivery model in a way that allows physicians to be the good doctors they are while still providing patients with full access to care.

Everyone in health care can integrate Mangomoments into their daily practice.

Sustainable, forward-looking health care systems need to provide community-based care while managing risk-based economic models and populations.

The bar is not set for high-performing health care systems. It’s moving, with many opportunities to improve beyond inconsistent greatness. Transformation involves changes in mindsets, culture, and processes, along with a particular approach to care delivery.

With core outcome measures set for ICHOM, the next step is maintaining focus on implementation.

A six-component model for including gig workers as valued members of the health care team.

How Kaiser Permanente became the first carbon-neutral health system and the eighth-largest user of solar energy in the United States.

The external and internal factors necessary for population health management in the transformation to value-based care.

With health care in crisis, switching to value-based care is a necessary disruption that organizations and nations must take.

The purpose of health care systems is not just to cure illness. To make a dent, they must be part of their communities, addressing inequities in care.

When it comes to PROMs, there’s a difference between measuring something important to patients’ treatments versus important to their lives.

Health cannot be achieved unless health care also addresses mental health and social care.

Health care does not begin when someone walks in the door of their doctor’s office, but when they search online for videos and articles and then act on that information — whether good or bad.

From generators to digital medicine, Ochsner has bolstered its processes to be ready for the worst.

A directional approach from The Joint Commission on three key areas of health care quality improvement.

How creating a short TV show with health care leadership captured the attention of staff at Vanderbilt far more than written communication.

The Chief Medical Officer for DaVita Kidney Care discusses how the organization is addressing health inequities in the kidney disease population.

The CEO of Blue Cross Blue Shield of Massachusetts describes his work in making population-based contracts a norm in the state and what still needs to be done to improve health care affordability and access.

The Senior Vice President and Senior Associate Dean for Health Equity and Inclusive Excellence for Vanderbilt Medical Center discusses the development of their Racial Equity Plan.

Intellectual disabilities affect 1–3% of the U.S. population. The Executive Vice President and Chief Clinical Officer for Prisma Health discusses how health care redesign should factor in this population to reduce the health disparities they face.