PODCAST · arts
Let's fix things
by Guus & Joe
A podcast about Design and Tech
Episodes
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Episode 97 - How designers risk our safety
While Development and QA are often assigned with the responsibility to keep software safe from hackers, recent events with Facebook, Twitter, Zoom, and more show it’s designers that aren’t thinking enough of software threats and how to handle them.
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Episode 96 - We never stopped scrolling
Discussing the engaging user interface of Tiktok, its content presentation, and how it was a natural evolution after Facebook, Instagram, and Snapchat.
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Episode 95 - Demand over brilliance
Exploring the two fundamental questions any designer should start with, and why companies seem to so often miss them - What is the problem you are trying to solve? What is the demand you are fulfilling?
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Episode 94 - Design is a mindset, not a skillset
After an initial kick-off with Neeva and its disappointing Digital Bill of Rights (https://neeva.co/digital-bill-of-rights), Guus and Joe turn to the topic of how design jobs are changing. They put fourth that design is a mindset and way of thinking that forms a foundation of a designers toolbox,...
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Episode 93 - How does design shape the identity of bots...?
Guus and Joe look at the https://replika.ai/ application, which creates a digital version of your personality, and discuss how bots build and grow their identity. The end of the conversation begins to tackle the future of design as a discipline, which is continued in episode 94.
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Episode 92 - What if it isn't temporary?
As stores, restaurants, and cafes open, Guus and Joe discuss the deplorable state of physical space design we now have to deal with.
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Episode 91 - We have no real friends anymore
Following up on old episodes of Let's Fix Things and The Dark Side of Design, which asked "Does it matter if all my friends are only digital", Guus and Joe continue to explore the topic, now that digital is all we have during lockdown. What do friends, relationships, loneliness, and connection…
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Episode 90 - The Don Norman Supplemental
An extra 5-minute episode around Don Norman and design fundamentals.
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Episode 89 - Service Design is a tool, not an education
Based off an article written almost a decade ago by Don Norman, Guus and Joe discuss how design education has changed in the last 20 years and the current skill gaps with students exiting university and joining the workforce. https://jnd.org/why_design_education_must_change/
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Episode 88 - Crossy roads and robot dogs
For the first time in months Guus and Joe are recording from the argodesign studio in brand new isolation booths. The discussion this week focuses on two elements driven from the COVID-19 situation. Dystopian drawbacks and potential new entrepreneur activities. The former looks at Boston Dynamics...
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Episode 87 - Garbage collection on data
Starting off of an article where a person managed to get personal data from an old Tesla car, Guus and Joe discuss the ongoing topic of data privacy, data clean up, and regulation. The discussion moves back and forth between company responsibilities, individual responsibilities, and what…
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Episode 86 - I'm a magic 8 ball
As we continue to have a global captive audience, industries such as of sports, music, video production, and more are finding new ways to engage with audiences. Applying the rule of "create once, scale infinite" everything is software now.
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Episode 85 - The Changing Times
Jumping off Marc Andreessen's It's Time to Build essay and a post from India's Prime Minister Narendra Modi, Guus and Joe discuss how the COVID-19 situation is accelerating trends and changing businesses. What companies thought may take another 5 years to accomplish is happening in months, and…
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Episode 84 - We went back to the Matrix
On continued lockdown in Amsterdam during the COVID-19, Guus and Joe look at what technologies might make a leap forward due to this worldwide change in social behavior. While many of us thought AR might be the next big technology, will VR leapfrog it and become the more natural extension of the...
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Episode 83 - The isolated world
What happens when truth becomes irrelevant. As the world sits in their homes waiting for the end of the COVID-19 closures, many may fall deeper into their own echo-chambers. With billions of people posting their opinions and their own "truth" beside news, if you search, you can find support for...
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Episode 82 - The distributed world
Tackling the situation of the year, Joe and Guus look at how companies are adapting against the new regulations around working from home in a distributed environment. They discuss what they have done with argodesign, and how they challenge other companies, tech or otherwise, to rethink how they...
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Episode 81 - Everything isn’t alright… again
After a one year hiatus, Guus and Joe return to discuss design, technology, regulation, and more. In this episode, they discuss what has happened in the last year, what has changed in moving from Raft to argodesign, quick highlights on the merger, and how we think of delivering the best business...
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Let's fix things 80 – We fixed it
All good things must come to an end. With Raft changing over and joining argodesign as their European office, Guus and Joe have officially decided to end Let’s Fix Things. In a longer episode, they discuss how Raft started, splitting away from frog design. The discuss the exact events on day 1,...
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Let's fix things 79 – Ethics policy and free floating anxiety
Prima returns and joins again to discuss the long standing topic of Ethics in design. Hot off the IxDA conference with ethics being a big topic, the trio discuss why designers often miss the conversation, don’t produce results, and how they can begin to solve this towards provide solutions on...
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Let's fix things 78 – Fake people
Guus and Joe and joined by new Raft Lead Prima Sung to discuss a recent set of news article around AI being leveraged [weaponized?] to create fake and auto generated content. They discuss how AI is leveraged in creating new materials, and how AI is impacting identity. Finally they discuss the...
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Let's fix things 76 – I got lost with three words
Guus and Joe breakdown the pros and cons of the “What 3 Words” mapping service. The go over the positive aspects of mapping areas without physical addresses, and the confusing aspects of why 3 random words, such as “popsicle, idea, shuttlebus”, would appear to be a good way to coordinate travel...
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Let's fix things 75 – We’re back and forgot this was 75
It’s good to be home! After being gone for over a quarter, Guus and Joe return to talk about the news of the week. This episodes looks at Mark Zuckerberg’s goal of holding public discussion forums and the ability of Ring camera employees to potentially access individuals feeds.
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Let's fix things 74 – Robots are *still cute
Anki, the company that brought us the robot Cozmo, it back with Vector. A friendlier companion robot. Guus and Joe look at what the different roles and styles of robots / bots currently in the home. The share that while Vector, Alexa, and the Google Assistant may do very similar things, they are...
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Let's fix things 73 – We were right
Guus and Joe review Raft’s 2018 Trends report to provide a mid-year assessment. They speak to three trends and offer support in how they are coming to fruition through the year. They share that trends never arrive unannounced. To be applicable for companies, they should be emerging topics and not...
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Let's fix things 72 – Designing agriculture
Now several weeks removed from returning from Brazil, Guus and Joe discuss their take-aways from the Thought for Food (TFF) Summit. They focus the episode of bringing the humanities and empathy to Agriculture. They review that while food is a cultural and social event, the production of food is...
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Let's fix things 71 – Client empathy
In a continuation from last week, Guus and Joe go deeper on the cultural principle of respecting clients through client empathy. They discuss how designers could benefit from understanding the client POV further, whether it be political aspects, internal strategy, or personal views. Sharing their...
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Let's fix things 70 – A short culture of Raft
Guus and Joe discuss finally hanging up a series of posters that provide cultural guidance for the Raft office. Sharing their views on why the Raft culture is a bit unique, pragmatic, challenging, and mature compared to other design studios. They engage on each principle, what it means, and why...
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Let's fix things 68 – Innovation and corporation
Over the course of their consulting careers, Guus and Joe have worked with multiple companies within their accelerators or incubators. This episode is dedicated to a couple lessons they have learned working in these teams including the need for process, learning from failure, and building on...
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Let's fix things 67 – It’s a choice to be mundane
After ordering a Revolut prepaid card, Guus and Joe discuss how every company, organization, and team have a choice to either be unique, interesting, and provide a great experience or be mundane and accept the status quo. They put forth the simple theory that any area or industry that has a low...
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Let's fix things 66 – DesignOps is what now?
Guus and Joe look at the growing discipline of DesignOps. The combination of program management for design tools, workflow, process, and integration with the development team. They discuss the need for alignment of tools and planning within larger organization and how DesignOps can be fundamental...
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Let's fix things 65 – Designs future disciplines
In the last several decades, digital design has been the new mecca for designers. Everyone has rushed to design the latest website or application. Now, as products change, and screen based systems mature, we must ask “what is next for designers”. Guus and Joe reflect on breaking down design to…
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Let's fix things 64 – Need for control
Are we wise to ask companies to control what we see and hear? Guus and Joe look at the recent trends involving public outcry over content presented through different companies. With fake news being the topic of the year, more people have been asking for Facebook to take control over this…
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Let's fix things 63 – Hey, Google
Google I/O happened, and the world is afire with the Duplex demo in which the Google assistant makes a phone call and sounds like a human. Guus and Joe reflect on the ethical stance of this type of situation. That perhaps we don’t live in a simulation, but that everything around us can now be...
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Let's fix things 62 – The GDPR avalanche
A second episode discussing the issues around GDPR coming into effect in Europe and what that will mean for companies. The duo discuss the EU cookies regulation, and if these regulations are helping put users back in control, or simply create a “pop up soup” of dialogs that annoy, rather than...
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Let's fix things 61 – The impossible design of privacy
With the countdown to GDPR in the EU and Facebook being questioned by Congress in the US, Guus and Joe look at how to responsibly and ethically design for personal data privacy. The discussion looks at the infuriating task of designing privacy policies with understandable language. It then…
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Let's fix things 60 – What is the best smart tech?
During a previous conversation with a silicon valley software native, Guus and Joe discussed what was the best smart technology over the last decade. This week they bring that discussion to Lets Fix Things, sharing views on the different between technology, what is has enabled, and what…
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Let's fix things 59 – When Personas and Statistics Collide
A dutch supermarket chain accidentally does racial profiling with their personas, Apple’s Homepod is a really expensive speaker, and AmazonGo makes purchasing in real life frictionless. This week Guus and Joe go "old school" discussing several topic in recent news extrapolating lessons for...
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Let's fix things 58 – The Ethics Aftershow
An impromptu discussion after the last official show reviewing more on ethics, business, and design.
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Let's fix things 57 - Discussing the Ethics of Design
This week we are joined by Jet Gispen from ethicsfordesigners.com. Guus, Joe, and Jet discuss ethics in design, and how a subjective topic based on personal belief can be brought into constructive team discussions. Jet runs through exercises designers can bring to their teams. She also showcases...
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Let's fix things 56 - The Past Is Always Present In The Future
This week is about race in design and technology. Guus and Joe talk to Stan Robinson, otherwise known in the Hip Hop world as Substantial. Stan is an accomplished artist who has toured the world multiple times. Stan offers his articulate views on the black community in design, technology, and the...
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Let's fix things 55 - Socrates teaches conversations
Guest Adriana Chiaia joins Guus and Joe to discuss leveraging the Socratic method to have stronger conversations, dismiss bias, and engage those around you in deeper discussions. The group discuss this method focused on questioning and breaking down assumptions as a way to engage conversations…
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Let's fix things 54 - Kaleidoscope
Guest Lily Kolle joins Guus and Joe to discuss a new design toolkit she developed at Raft called Kaleidoscope. A set of questions across the product lifecycle meant to re-frame conversations and solutions. She discusses how to use the cards within conversations and meetings to unstick viewpoints,...
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Let's fix things 53 - Ame Elliot and designing security, live from ThingsCon
This week Guus and Joe welcome Simply Secure's Designer Director Ame Elliot as a guest podcasting live from ThingsCon in Amsterdam. The three discuss the importance for designers to think about security as a design task and design competency.
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Let's fix things 52 - You're doing it backwards
After several days of communication training, Guus and Joe share some of their favorite lessons on presenting content. They discuss starting with what's important to your audience.Many design presentations start with "what we did, what we heard", which may form barriers between you and your...
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Let's fix things 51 - Not invented here
Put your ego aside, have a piece of humble pie, and enjoy this episode as Guus and Joe explain why designers should listen much more than talk. Using multiple examples from past teams (Microsoft, IKEA, and several un-named clients), the duo share examples of how designers have hindered projects…
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Let's fix things 50 - On the importance of story
We've hit episode 50! Guus and Joe re- live their first podcast memories of trying to do three episodes in 1 day. This week they discuss the importance of story for designers.The idea that story is not simply for marketing, but a crucial element of how features and the users experience of a…
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Let's fix things 48 - Of course, Apple
Guus and Joe review the recent Apple event and announcements. They look at the wireless future Apple is pushing consumers towards with wireless charging, wireless headphones, and the new SIM in the Apple watch. Joe has a moment of quite reflection on designers who complain about Apple's…
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Let's fix things 47 - Juicero, we hardly knew ye
Juicero, a connected IoT cold press juicer, is closing its doors and offering refunds. As a frequent topic early on the podcast, Guus and Joe reflect on Juicero, its supply chain, dreams, and contribution to IoT.
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Let's fix things 46 - Immersion is not research
In todays episodes, we skim the surface of design research, specifically ethnographic research. We discuss common problems we've seem, how to avoid these, and why a lot of design research fails to lead to quality insights. We focus on design research being a separate discipline from design itself...
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Let's fix things 45 - Only 20% matters anyway
In todays episode we explore the bespoke nature of design consulting and what design managers, teams, and consultancies can learn from larger business consultancies in how they approach programs, clients, and services. We cover a little in our approach at Raft and how we've built our culture of...
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Frequently Asked Questions
How many episodes does Let's fix things have?
Let's fix things currently has 89 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Let's fix things about?
A podcast about Design and Tech
How often does Let's fix things release new episodes?
Let's fix things has 89 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Let's fix things?
You can listen to Let's fix things on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Let's fix things?
Let's fix things is created and hosted by Guus & Joe.
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