Let's Talk Care Experience

In this episode, we speak with two of Ireland’s lactation and infant feeding experts, Dr Krysia Lynch, Maternity Care Expert, AIMS Ireland and Claire Bulfin CMS Lactation Consultant, University Hospital Waterford. Krysia and Claire talk about the importance of information and the supports available to women before birth and during infant feeding. Listen as these experts discuss the importance of support not only from professionals but also from support groups, family and friends. The National Maternity Experience Survey offers eligible new mothers the opportunity to share their experiences of Ireland’s maternity services, from antenatal to postnatal care, in order to improve the safety and quality of care provided to women and their babies. The first National Maternity Experience Survey took place in October and November 2019.Click here to find out more about the National Maternity Experience Survey. To keep up to date on our podcasts and more, you can join the National Care Experience Programme community today, and follow us on Twitter and Instagram, Facebook and Facebook.You can also listen to Dr Krysia Lynch's podcast - The Doulaverse - on Apple and Spotify. 

The National End of Life Survey, the first national survey asking bereaved relatives about the care provided to a family member or friend in the last months and days of their life, is now open to eligible participants. Listen to our new episode of the Let’s Talk Care Experience podcast, to hear about Ireland’s first National End of Life Survey, including what questions are asked, how the survey will contribute towards quality improvements, who is eligible and how people can take part.You can also visit yourexperience.ie to find out more about the National End of Life Survey.Join the National Care Experience Programme community today, and follow us on Twitter and Instagram, Facebook and Facebook.

In this episode, our host Tracy O’Carroll is joined by Mairie Cregan, Co-founder of Féileacáin, the Stillbirth and Neonatal Death Association of Ireland and Anna Maria Verling, Clinical Midwife Specialist in Bereavement and Loss, and Project Lead, National Maternity Bereavement Experience Survey.Mairie and Anna Maria discuss the importance of listening to experiences of maternity bereavement care in Ireland to help improve future care provided. Listen to this episode to find out more about the National Maternity Bereavement Experience Survey and how people can take part.Click here to find out more about the National Maternity Bereavement Experience Survey. Join the National Care Experience Programme community today, and follow us on Twitter and Instagram, Facebook and Facebook.

In this episode, our host Tracy O’Carroll is joined by Carol Mullins, Patient Advice and Liaisons (PALs) Manager in Tallaght University Hospital; and Fran Kane, who has used the patient advocacy services in the hospital.  Carol and Fran discuss the importance of providing supports to patients while in hospital and the different initiatives in Tallaght University Hospital that aim to improve patient experience.Listen to the episode to hear about how patient advocacy services work to improve patients’ experiences in hospital.Click here to find out more about the National Care Experience Programme. Join the National Care Experience Programme community today, and follow us on Twitter and Instagram, Facebook and Facebook.

In this episode, our host Tracy O’Carroll is joined by Wini Ryan, the National Lead for Patient and Service User Feedback in the HSE, and the RCSI’s Professor Peter Gillen, who is a clinical advisor to the National Healthcare Communications Programme. They speak about the importance of effective communications within a healthcare environment, and the National Healthcare Communications Programme, which was developed in response to the findings of the National Inpatient Experience Survey. During this episode, our guests share their expertise, providing advice on effective communication skills that will enhance interactions with patients or people using services. If you would like to find out more about the National Healthcare Communications Programme visit their website here .   Click here to find out more about the National Care Experience Programme.Join the National Care Experience Programme community today, and follow us on Twitter, Instagram and  Facebook. 

In this episode, Tracy O’ Carroll speaks with Jennifer Feighan, CEO of the Irish Nutrition and Dietetic Institute, and Laura Brennan, Senior Dietitian in St James’s Hospital, about the impact of food and nutrition on patients’ experience.During this episode, they discuss the developments within hospitals that have improved the provision of food and mealtimes for patients, as well as the importance of providing nutrition to meet the needs of patients. Listen to this episode to hear how the findings from the National Inpatient Experience Survey have been used to drive improvements within hospitals.Click here to find out more about the National Care Experience Programme.Join the National Care Experience Programme community today, and follow us on Twitter and Instagram, Facebook and Facebook.

In this episode, Tracy O’ Carroll speaks with some of Ireland’s leading healthcare experts including; Paul Reid, CEO of the Health Service Executive (HSE); Phelim Quinn, CEO of the Health Information and Quality Authority (HIQA); Karen Greene, Deputy Chief Nursing Officer in the Department of Health; and Phyllis McNamara, patient representative with the  Saolta University Healthcare Group, about the importance of listening to the people using healthcare services in Ireland.They discuss the importance of gathering people’s experiences of services, and how the feedback received from patients is acted on to help drive improvements in the delivery of care. Listen to this episode to hear how the findings from the National Care Experience Programme’s surveys are used to drive improvements in care.Click here to find out more about the National Care Experience Programme.Join the National Care Experience Programme community today, and follow us on Twitter and Instagram, Facebook and Facebook .