PODCAST · business
MTMG's IT Roundtable
by MTMG
Pull up a chair to our virtual roundtable as we talk to business partners who are navigating complex challenges in today's evolving technology world. We bring together industry experts and organizational leaders from both sides of the Atlantic to share their experience and solutions, offering valuable insights for IT professionals and leaders alike. This podcast explores the myriad ways technology partners are collaborating to shape the future of business.
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MTMG’s Rosie Rewired with Emma Langford: Why Art Still Matters In The Age Of AI
Singer-songwriter Emma Langford joins the conversation tounpack how technology shapes modern music-making, why AI needs real guardrails, and what gets lost when we outsource human growth to machines. She shares whatit’s like building soundscapes for a stage adaptation of her partner’s novel Me, Myself and Them, and why studio experimentation is its own creative craft.Emma also reflects on writing an overt, rage-fueled response to the Natasha O’Brien court case and what it means to keep breaking glass ceilings when it would be easier to stay quiet. Key Events Timeline🎭 00:00 New Stage Project: Turning A Novel Into A Dark, Musical Soundscape🎛️03:00 How Studio Tech Becomes Part Of The Songwriting Process🤖05:00 AI, Power, And Why Admin Should Be Automated—Not Art⚡11:00 Writing A Protest Track In Real Time After The Natasha O’Brien Case🧱16:00 The Seduction Of Eve, Glass Ceilings, And Choosing Not To Stay Small Books Mentioned:Me, Myself and Them by Dan Mooney — the novel Emma’spartner wrote (and that they’re now bringing to the stage). https://www.amazon.com/Me-Myself-Them-Dan-Mooney/dp/0778307778Music/Artists Mentioned:Emma's Bandcamp site to find all of her music:https://emmalangfordmusic.bandcamp.com/Emma Langford — Boys Will Be Boys (F* That)** —https://youtu.be/foHKwZSFt6w?si=9PIqMYrOFT5AYv8REmma Langford — The Seduction of Eve —https://youtu.be/5Zs7Q26Nkjw?si=hXjaY7lF_cf_9F5UEmma Langford — Birdsong - https://youtu.be/HwcAzf9GUDo?si=tg9xogsWX5OQbgW-Emma Langford — Goodbye Hawaii – the origin of the “mouth horn” https://youtu.be/ZsgZQOGZqsM?si=3oqteXmx63egL2lF 🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅Learn more about the amazing software we use to create these podcasts(Descript): https://get.descript.com/mtu0tl2zr3g7✅Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧Suggestions or want to appear on a future episode? Email: [email protected]💡Need expert help to maximize your IT investments? Reach out: [email protected]🔔Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s Rosie Rewired with Janice Marquardt: The Value of E-Auctions
Procurement leader Janice Marquardt shares how moderne-auction programs drive clarity, speed, and transparency—without devolving into “race to the bottom” pricing. She lays out the right order of buy-in (executives → procurement → technical teams → suppliers) and how language andexpectations shape outcomes. Janice also walks through a real rollout that delivered $2M in value within 12 weeks across ~60 auctions on ~$58M in spend, plus why municipalities can succeed when quality and safety are front-and-center.Key Events Timeline🟣 00:00:00 Janice’s path from engineering to procurement and launching her consultancy📘00:04:00 E-auctions 101 and why she wrote Transform Procurement: The Value of E-Auctions🚦00:07:00 Myth-busting: not a race to the bottom—scope clarity, speed, and market transparency🧭00:11:00 Change management: the exact buy-in sequence that makes programs stick🚀00:14:00 Fast start: 12-week rollout, ~$2M value, ~60 auctions on ~$58M spend❓00:19:00 MTMG QuestionsHelpful Tip: Secure executive buy-in first, thenalign your procurement team before looping in technical stakeholders and suppliers.A smart e-auction program begins with executive alignmentand continues by equipping procurement to tell the value story—before engaging technical teams or suppliers. Done this way, e-auctions become a negotiation superpower rather than a blunt cost hammer. Notable ReferencesBooks Mentioned: Transform Procurement: The Value ofE-Auctions — Janice Marquardt (Amazon):https://www.amazon.ie/Transform-Procurement-Auctions-Janice-Marquardt/dp/B0F8BDR69XPodcasts Mentioned: Dare to Lead — Brené Brown(Spotify): https://open.spotify.com/show/3oEPsPKDhPVoNNL7pH5db6Dare to Lead — Emily & Amelia Nagoski on Burnout (Spotify episode): https://open.spotify.com/episode/5n3wvqU0Tt9eKWAZZX9VwwMusic/Artists Mentioned: “Into the Unknown” — IdinaMenzel & AURORA (YouTube): https://www.youtube.com/watch?v=gIOyB9ZXn8s🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧Suggestions or want to appear on a future episode? Email: [email protected]💡Need expert help to maximize your IT investments? Reach out: [email protected]🔔Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s Rosie Rewired with Melinda Kinney: Future-Proofing Hospitality & Telecom Spend
Hospitality and telecom expert Melinda Kinney breaks down how hotels and small businesses can audit their current technology, eliminate waste, and redirect spend into future-proofed solutions. She explains why RFPs must look beyond the next three to five years, how AI is reshaping requirements, and where leaders commonly overspend on legacy services. With nearly 30 years in telecom, Melinda outlines a simple three-step path: inventory what you have, align to business needs, then source smarter options—delivered with a “heart of hospitality.” Helpful Tip:A quick way to unlock savings is to map your invoices to actual usage, retire anything you no longer need, and replace outdated tools with modern equivalents that support where your business is headed. Start with a line-by-line audit of telecom/IT invoices, cut unused legacy services, and reinvest the savings into future-proofed solutions. Key Events Timeline🎙️ 00:00:00 Welcome & who Melinda helps (hospitality + small business). 🧭 00:03:00 RFPs and true future-proofing beyond 3–5 years. 🤖 00:05:00 AI’s rapid impact on tech planning and budgets. ✂️ 00:06:30 Immediate wins: cut unused legacy services to reduce spend. 📋 00:08:00 The three-step approach: audit → business needs → market options. ❓ 00:10:00 MTMG Questions Notable ReferencesBooks Mentioned: How to Do the Work by Dr. Nicole LePera — self-help on meaningful change Podcasts Mentioned: Huberman Lab — science-based tools for health & performance Music/Artists Mentioned: “Home” by Michael Bublé — go-to mood boost Connect with Us✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s Rosie Rewired with Anne Mitchell: Marketing That Actually Works
Fractional CMO Anne Mitchell breaks down how small andmidsize B2B firms can stop doing random acts of marketing and build a simple, end-to-end system that actually produces pipeline. She explains why only a small slice of your market is ready to buy right now and how a nurturing engineturns the rest into future revenue. You’ll hear a practical framework for sharpening positioning (think: becoming the UCaaS leader in your city), keeping websites aligned to your message, and using AI without sounding like everyoneelse. Real, workable advice—no fluff—plus examples from the channel and growth-stage teams. Key Events Timeline🟢 00:00:00 Welcome + why “random acts of marketing” fail🚀00:01:00 Founding ChannelSpring to serve underserved partners💼00:03:00 Fractional CMO value: Fortune-100 expertise in ~10 hours/month🔁00:05:00 Holistic system: 5% in-market, nurture the other 95%; fix the website first🎯00:09:00 Nail the niche: one offering, multiple buyers; UCaaS-in-St. Louis example❓00:16:00 MTMG Questions Notable ReferencesWhen in doubt, return to the buyer. Anne’s go-to move is the“So what?” test—ask it five times until the benefit is unmistakably clear for each decision-maker (CIO, CFO, CRO). Books Mentioned: Well-Oiled Operations™: HowBusiness Owners Scale Up While Scaling Back — Stacy Tuschl (Amazon; practical systems for delegating). Amazon Connect with Us✅ Check out our website: www.mtmg.eu✅ Learn more about the amazingsoftware we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG's IT Roundtable 2025 Year End Retrospective - Past is Prologue
MTMG’s leadership looks back on a year of pivots, patience,and momentum—our first-ever year-end special digs into what worked, what didn’t, and how the team plans to scale in 2026.From “pits & berries” (career transitions, sales slumps that turned into wins, and learning gnarly DNS/DA tooling) to a crisp articulation of what MTMG actually does—“Tinder for business” with eHarmony-level matching—this episodeis packed with practical takeaways.You’ll hear the team’s one-word summaries—evolving, satisfying, educational, foundation, culture—and why those words matter.Most importantly, we share a hard call to decline a potential partner who didn’t align with our core values—because putting misaligned vendors in front of clients isn’t an option.Key Events Timeline🎬 00:00:00 Kickoff & why a year-end retrospective🍓00:02:00 “Pits & Berries” — transitions, sales frustration to wins, and DNS/DA lessons🧭00:08:00 One word for 2025: evolving, satisfying, educational, foundation, culture🐙00:11:00 If MTMG were an animal: phoenix, octopus, wolf, ant, sea dragon🧱00:15:00 Core values in action—saying no to a misaligned partnerNotable ReferencesA year that started uneven finished with repeatable momentum by focusing on fit, clarity, and values. The team distilled MTMG’s value prop and doubled down on partner alignment—practical guardrails any MSP or techleader can adopt.Helpful Tip: Before adding a vendor to your partnerroster, require clear alignment to your core values—otherwise say no, even if the short-term revenue looks tempting.Connect with Us✅Check out our website: www.mtmg.eu✅Learn more about the amazing software we use to create these podcasts(Descript): https://get.descript.com/mtu0tl2zr3g7✅Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧Suggestions or want to appear on a future episode? Email: [email protected]💡Need expert help to maximize your IT investments? Reach out: [email protected]🔔Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG's Rosie Rewired with Roselle Safran of KeyCaliber
Security teams are drowning in alerts — but what if youcould automatically rank every asset by business impact and focus only on what truly matters? In this episode of Rosie Rewired (MTMG’s Women in Techconversations), host Tara Nelson sits down with Roselle Safran, CEO & Founder of KeyCaliber to unpack the missing link in cybersecurity: bridging “is this a security concern?” with “is this a business concern?” — so teams can ruthlessly prioritize with limited resources. You’ll hear how KeyCaliber uses common security data sources (like EDR and vulnerability scanning) to discover assets (including shadow IT) and compute an asset criticality / impact score (0–100) using asset behavior analytics — then connect those insights back to business applications so CISOscan communicate risk in terms boards and CFOs actually understand. In this conversation:Prioritization driven by business impact, not just severityFinding coverage gaps fast (and why most orgs don’t reallyknow everything they have)MSP/MSSP use cases: turning discovery into a strongermanaged security cadence2026 advice: stop chasing shiny objects — nailIdentify/Protect fundamentalsAI in security: what’s real, what’s hype, and how teams canuse LLMs for reportingWomen in cybersecurity: confidence, representation, and why skills are learnable Chapters (timestamps approximate):00:00 – Welcome to Rosy Rewired02:00 – Security vs. business risk: why prioritizationbreaks05:00 – Data-driven “crown jewels” + impact scoring08:00 – Translating cyber risk for boards & execs10:00 – MSP/MSSP playbook: discovery → coverage gaps →ongoing cadence14:00 – 2026 focus: fundamentals over shiny objects20:00 – AI in security: attacker + defender realities24:00 – Women in cyber: confidence, pathways, andrepresentation31:00 – Wrap-up Links & resources KeyCaliber: https://www.keycaliber.com/Roselle Safran: https://www.linkedin.com/in/rosellesafran/MTMG: https://mtmg.eu/Tara Nelson: https://www.linkedin.com/in/tara-nelson-220a62208/ Contact us for comments and suggestions: [email protected] #Cybersecurity #CISO #RiskManagement #WomenInTech #MSP #MSSP#NIST #AISecurity
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MTMG’s IT Roundtable with Dan Wakefield: The Hidden Costs of VMware & What’s Next for Virtualization
What’s the real impact of Broadcom’s VMware acquisition onyour IT strategy—and what can you do about it? In this episode of MTMG’s IT Roundtable, infrastructure expert Dan Wakefield breaks down what IT leaders must consider before jumping into new hypervisors or container strategies.You’ll hear how one client faced a $400K renewal decision, why support ecosystems collapsed overnight, and how a practical framework can help teams assess risk, retraining, and cost. If you’re navigating virtualization shifts,this is your roadmap to doing it right.⏱️ Key Events Timeline🎯 00:00 Welcome & Guest Intro: Meet Dan Wakefield, MTMG’s infrastructure guru💰01:00 VMware Pricing Shock: Why support bills skyrocketed by 400%🔁06:45 VMware Partner Cuts: How Broadcom broke customer trust📦07:50 Containers & Kubernetes: Should your org go all-in?🧠13:00 TCO & Skills Gaps: How to actually calculate the cost of change❓20:15 Real-world frameworks and “What should I do next?”📚 Notable References📘 OpenStack – Discussed as a community-supported platform for organizations needing Kubernetes orchestration📘OpenShift – Mentioned as a common Kubernetes engine paired with OpenStack📘VCF (VMware Cloud Foundation) – Broadcom’s bundled offering for hybrid cloud environments🧠Tanzu – VMware’s Kubernetes platform that impacts licensing bundles💻Docker – Referenced as the base container tech leading to Kubernetes adoption🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s IT Roundtable with Eric Davies: Why Websites Still Need a Human Touch in an AI World
In this refreshingly human conversation, Eric Davies ofDoodlyDog explores what AI can and can’t do for web development, diving deep into the emotional and practical reasons clients still crave relationships—not bots. From wild camping in the Welsh mountains to saving client sites fromsudden crashes, Eric brings personal stories and sharp insight into why AI should support—not replace—real-world expertise. You’ll walk away understanding the hidden risks of DIY websites and the irreplaceable value of human-firstdesign.⏱️ Key Events Timeline🎯 00:00 Meet Eric Davies & Intro Banter🚧08:45 From Legal Publishing to DoodlyDog – Eric’s Origin Story🤖26:45 AI Tools vs. Human Support in Web Development🧠30:39 MTMG Lightning Round: Passion Projects, Books, and Springsteen📚 Notable References📘 Becoming by Michelle Obama – An inspiring memoir Eric unexpectedly loved. Available on Amazon📘Nesting by C.J. Cooke – A haunting story about coercive abuse that moved Eric deeply. Availableon Amazon🎵Born to Run by Bruce Springsteen – Eric’s go-to pick-me-up and future funeral anthem. Listen on YouTube | Spotify🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): Descript ReferralLink✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): Maono📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!MTMG LinkedIn
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MTMG’s IT Roundtable with John Frieslaar: Future-Proofing Infrastructure with AI, 5G, and Fiber
In this episode of MTMG’s IT Roundtable, former ZTE CTO John Frieslaar joins the team to unpack the seismic shifts happening in telecom and IT infrastructure. From the challenges of geopolitical disruption to the rise of AI-driven networks and open RAN, John shares real stories—includingbillion-pound deals and innovation born from crisis. Listeners will walk away with actionable insights on sustainable infrastructure, private 5G networks, and how to overcome vendor lock-in. If you're an IT or municipal leader rethinking your digital foundation, this episode is your blueprint.⏱️ Key Events Timeline🎯 00:00 Welcome & Guest Intro – Meet John Frieslaar, MTMG’s new infrastructure strategist and former ZTE CTO🌐06:35 Lessons from Failure – Project stalls, political curveballs, and how they built the first global cybersecurity lab📶12:40 The Shift to Open RAN & AI Networks – Solving vendor diversity and automating the future♻️18:55 Making Infrastructure Sustainable – Fiber, edge compute, and circular economics💡26:12 Incentivizing Green Tech – The role of banks, carbon credits, and changing accounting practices🧭31:45 MTMG Questions – John's favorite podcast, book, and how Queen keeps him moving📚 Notable References🎧 The Rest is Politics– John’s favorite podcast for staying sharp on global dynamics🔗Spotify📖 The Four by Scott Galloway – Referenced when discussing market control and vendor influencein the infrastructure world🔗Amazon🎵 Queen – "Don’t Stop Me Now" – John's motivational pick for staying resilient through chaos🔗YouTube🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧Suggestions or want to appear on a future episode? Email: [email protected]💡Need expert help to maximize your IT investments? Reach out: [email protected]🔔Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s IT Roundtable with David Campbell: Inside the MSP Growth Blueprint
What really separates thriving MSPs from those that stall out? In this episode, David Campbell—former COO of Optimal Networks and now MTMG’s MSP Optimization Consultant—shares the hard lessons, turning points, and culture-building wins that shaped his leadership approach. From dealing with client exits to scaling MSPs through repeatable systems, David reveals how intentional culture, clear growth vision, and smart tech adoption (like AI) create lasting advantage. Whether you're running an MSP or managing one, this conversation offers invaluable takeaways.________________________________________⏱️ Key Events Timeline🎯 00:00 Welcome & Guest Intro – From COO to MTMG’s growth expert⚙️ 02:00 Learning from losing clients – A wake-up call on experience gaps🚀 15:00 Scaling smart – Repeatable systems, role clarity, and why growth starts with "why"🤖 26:00 AI as the new game-changer – But not for the reasons you think🏆 33:00 Leadership & culture – How intentional values shaped award-winning teams❓ 36:00 MTMG Questions – Books, mentors, hidden talents, and favorite superhero moments________________________________________📚 Notable References📘 Animal Farm – A timeless classic that shaped David's perspective on power and systems. Discussed in relation to leadership reflection and modern parallels.________________________________________🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s IT Roundtable – Women in Tech 2: Breaking the Tech Glass Ceiling
What’s holding women back in tech leadership—and how do we fix it? In this powerful roundtable, Michelle Pope, Cait Espe, Melinda Kinney, and Catherine Hemingray explore equity in the C-suite, challenges of tokenism, and the striking tenure gap between male and female executives. Hear how these seasoned leaders are breaking barriers, creating pathways for future talent, and reshaping boardroom inclusion worldwide. If you care about representation,leadership, or organizational transformation, this episode delivers both perspective and practical next steps.⏱️ Key Events Timeline🎯 00:00 Welcome & Guest Introductions💡05:00 Empowering Women in Africa Through Tech Education📊14:00 Boardroom Tokenism vs True Inclusion🌍20:00 Global Workplace Trends and Flexibility Demands⚖️40:00 Call to Action: Allyship, Equity & Representation❓44:20 How Can Leaders Create Real Change?📚 Notable References📘 Max Za – Nonprofit providing IT skills to African women via women-only residential programs🎓Lean In (referenced conceptually around women’s leadership struggles) – Amazon link👩🎓STEM Initiatives in Education – Programs mentioned by Michelle Pope encouraging girls to consider tech careers🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazingsoftware we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG IT Roundtable with Jana Sellers: Transforming Customer Strategy Through Data-Driven Insights
Unlock the secrets to customer strategy success with JanaSellers, MTMG’s newest team member and a 15-year veteran in transforming complex data into real business impact. In this episode, Jana shares actionable steps to move beyond afterthought customer experiences, revealing howsegmentation, feedback loops, and journey mapping drive retention and growth. Hear practical stories about rescuing post-sale journeys and learn what mistakes to avoid if you want measurable results. Whether you’re a B2B tech leader or building a customer-first culture, this conversation is packed with insights you can apply today.⏳ Key Events Timeline🎯 00:00 Meet Jana Sellers & Her Mission to Unlock Value from Data🔍01:24 Four Pillars of Modern Customer Strategy🚩03:23 Biggest Mistakes Vendors Make When Scaling📈04:51 Case Study: How Redesigning Onboarding Drove Renewals🛠️06:17 First Steps: Getting Honest About Your Customer Journey🤝11:04 Giving Back: Jana’s Career Support & Community Leadership🎤12:25 MTMG Questions: Inspirations, Mentors & Fun Rapid-Fire (Atomic Habits, ABBA, Superheroes!)📚 Notable ReferencesAtomic Habits by James Clear Jana credits this bestselling book for shaping her approach to growth and habitchange.Amazon linkSeventies Disco Music & ElvisJana’s go-to pick-me-ups; no single track cited, but classic disco and Elvis Presley get a shout-out.Southlake Focus Group / Jumpstart – Local community groups where Jana mentors job seekers.🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG IT Roundtable with Michelle Pope: Business Transformation Through People, Process and Technology Alignment
Discover how Michelle Pope, MTMG’s new BusinessTransformation Consultant, has driven over 30% year-over-year growth by aligning people, process, and technology. In this insightful episode, Michelle shares actionable strategies for mid-market leaders, including practical transformation stories, building a sustainable culture of continuous improvement, and pioneering apprenticeship programs to solve talent shortages. Listeners will walk away with clear steps for making AI work for their business, maximizing technology adoption, and fostering high-impact, people-centric teams.🕒 Key Events Timeline🎯00:00 Welcome & Michelle Pope’s Background🔄02:00 Aligning People, Process & Technology: A Real-World Transformation💡04:25 Building a Culture of Continuous Improvement in Mid-Market Firms🌱10:00 Pioneering Apprenticeship Programs to Address Talent Gaps🤖13:00 Practical AI Adoption and Transformation Prioritization🌟18:00 MTMG Questions: Mentorship, Resilience, and What Drives Michelle📚 Notable References📘Good to Great by Jim Collins – Michelle’s top business inspiration for leadership and talent evaluation (Amazon link)🎵 Naughty Girls (Need Love Too) by Samantha Fox – Michelle’s go-to motivational song (YouTube link)🏆 Lean Bronze Certification – Discussed as a framework for continuous improvement in mid-sized organizations🔗 National Registered Apprenticeship System – Mentioned as a model for technical apprenticeship and skills development (Learn more)🔗 Connect with Us:✅ Check out our website: www.mtmg.eu✅ Learn more about the amazing software we use to create these podcasts (Descript): https://get.descript.com/mtu0tl2zr3g7✅ Want the same microphones we use? Get a discount (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk📧 Suggestions or want to appear on a future episode? Email: [email protected]💡 Need expert help to maximize your IT investments? Reach out: [email protected]🔔 Don’t forget to subscribe to the Podcast and follow us on LinkedIn!https://www.linkedin.com/company/mtmg-eu
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MTMG’s IT Roundtable: Women in Tech Series – Danielle Salvatori, Cait Espe, Rene Little, Melinda Kinney, and Lauren Harper on Showing Up and Supporting Each Other
MTMG’s Tara Nelson hosts the inaugural episode of MTMG’s Women in Tech series, spotlighting five exceptional leaders: Danielle Salvatori, Cait Espe, Rene Little, Melinda Kinney, and Lauren Harper. Together, they explore navigating discomfort, building confidence in male-dominated industries, and showing up fully—at work and in life. Their heartfelt conversation reveals the real experiences behind their resilience, the mentorship that helped them rise, and what they’d tell their 20-year-old selves.Key Events Timeline:00:00 – Tara Nelson welcomes guests and introduces the purpose of the Women in Tech series03:20 – Defining mentorship and the power of informal support10:50 – Personal stories of discomfort, resilience, and imposter syndrome17:45 – Building confidence and navigating male-dominated spaces25:10 – Balancing motherhood, ambition, and career pivots35:20 – Reflections on public role models and advice for the next generationNotable References:Books Mentioned:The Let Them Theory by Mel Robbins – melrobbins.comBecoming by Michelle Obama - https://michelleobamabooks.com/becomingSecrets of Successful Sales by Alison Edgar – alisonedgar.comMusic/Artists Referenced:Michelle Obama (discussed as a role model)Oprah Winfrey (discussed for her leadership and philanthropy)Connect with Us:Check out our website - www.mtmg.euIf you’d like to learn more about the amazing software weuse to create these podcasts (Descript), click the link below:https://get.descript.com/mtu0tl2zr3g7If you like the sound of our microphones and you’d like adiscount for yourself, click the link below (use coupon code “MTMG” for 10% off):https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a futureepisode, email us at [email protected] If you could use the help one of our experts to get the mostout of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow uson LinkedIn please!https://www.linkedin.com/company/mtmg-eu
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Marketing That Moves the Needle with Amy Bailey
Episode Description:Amy Bailey, founder of Unusually Unusual Consulting, joins the MTMG IT Roundtable to share her insights on IT channel marketing, event strategy, and digital transformation. With a career spanning leadership roles at VXSuite and Telarus, Amy has mastered the art of creating impactful events, optimizing vendor marketing funds, and building strong partner relationships. In this conversation, she discusses the biggest mistakes IT suppliers make in marketing, the evolving role of digital events, and how AI is reshaping marketing strategies in the IT space. Key Events Timeline:00:00 - 04:00 | Introduction & Amy’s Background –From working in her father’s business to leading marketing at Tolaris and launching Unusually Unusual Consulting.04:01 - 12:00 | Biggest Marketing Mistakes in IT – Common pitfalls IT suppliers and partners make when promoting their services and how to avoid them.12:01 - 20:00 | Event Strategy & Measuring ROI – The key to planning events that go beyond brand visibility to generate real business impact.20:01 - 28:00 | The Evolution of Channel Events – The shift from traditional trade shows to digital-first and hybrid experiences post-pandemic.28:01 - 34:00 | AI & Digital Transformation in IT Marketing – How AI is changing content creation, social media strategy, and marketing automation.34:01 - 38:00 | The More Than Mere Genius Questions – Amy shares her favorite books, music, and insights on building meaningful professional relationships. Notable References:Books Mentioned: Permission Marketing by Seth Godin, Building a StoryBrand by Donald MillerSongs/Artists Mentioned: Unusually Unusual by Lonestar, Mitchell Tenpenny Amy’s Websites:www.unusuallyunusual.comwww.ChannelMarketingAssociation.com Connect with Us:Check out our website - www.mtmg.euIf you’d like to learn more about the amazing software weuse to create these podcasts (Descript), click the link below:https://get.descript.com/mtu0tl2zr3g7If you like the sound of our microphones and you’d like adiscount for yourself, click the link below (use coupon code “MTMG” for 10% off):https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a futureepisode, email us at [email protected] If you could use the help one of our experts to get the mostout of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow uson LinkedIn please!https://www.linkedin.com/company/mtmg-eu
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33
Satellite IoT and the Future of Global Connectivity with Tom Gregor of ORBCOMM
In this episode, we sit down with Tom Gregor, Director of Strategic Partnerships at ORBCOMM, to explore the rapidly evolving world of satellite IoT and asset tracking. Tom shares insights on how satellite technology is bridging connectivity gaps, the role of AI in optimizing remote asset monitoring, and the future of hybrid satellite-cellular networks. We also discuss real-world applications, from smart fisheries using AI-driven buoys to wildlife conservation leveraging edge computing. Tune in for a deep dive into how satellite IoT is transforming industries across the globe.Key Events Timeline:[00:01:00] Career Journey & Satellite IoT Significance[00:03:00] Orbcomm’s Satellite Network & Differentiation from Cellular IoT[00:07:00] Challenges in Satellite IoT & Orbcomm’sApproach[00:14:00] Future of Satellite IoT & Orbcomm’s Advancements[00:18:00] AI, Edge Computing, and Emerging Use Cases[00:23:00] "More Than Mere Genius" Questions – Personal InsightsNotable References:Books Mentioned:The Gambler by Billy Walters – A fascinating look into professional sports betting, AI-driven odds, and high-stakes decision-making.Music & Artists Mentioned:Dierks Bentley – Gravel & Gold (notably the song Walking Each Other Home), a country track reflecting on life’s journey and companionship. Connect with Us:Check out our website - www.mtmg.euIf you’d like to learn more about the amazing software weuse to create these podcasts (Descript), click the link below:https://get.descript.com/mtu0tl2zr3g7If you like the sound of our microphones and you’d like adiscount for yourself, click the link below (use coupon code “MTMG” for 10% off):https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a futureepisode, email us at [email protected] If you could use the help one of our experts to get the mostout of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow uson LinkedIn please!https://www.linkedin.com/company/mtmg-eu
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32
Empowering Women in Tech with Danielle Salvatori: Leadership, Marketing, and Change
Danielle Salvatori, Head of Partnerships and Marketing at Orbital Internet Group, shares her journey from family logistics to tech leadership. She discusses the challenges and opportunities for women in technology, the role of mentorship, and how she’s spearheading initiatives like "Ladies in Leadership" to drive change. Danielle also provides insights into the complexities of marketing for multiple brands and how AI is reshaping the industry. Tune in to hear her perspective on leadership, inclusion, and the future of tech marketing. Key Events Timeline: [00:00:00] Introduction to Danielle Salvatori, her background, and transition into tech. [00:02:00] Passion for supporting women in tech and initiatives at Orbital Internet Group. [00:04:00] Statistics on gender diversity in tech and how “Ladies in Leadership” was formed. [00:07:00] Challenges women face in leadership and the importance of support networks. [00:10:00] Mentorship and the impact of male allies in tech leadership. [00:15:00] The challenge of marketing multiple brands under one company. [00:20:00] Future goals for Orbital Internet Group, including fiber infrastructure expansion. [00:24:00] AI's role in marketing and the balance between automation and creativity. [00:30:00] Expanding “Ladies in Leadership” and plans for mentorship programs. [00:35:00] Personal insights: golf, travel aspirations, and lessons from mentors. [00:42:00] Fun rapid-fire questions: favorite superhero, music preferences, and legacy. Notable References: Books Mentioned: The Insider – Piers Morgan (inspired Danielle’s interest in learning from influential figures). Podcasts Mentioned: Content featuring Mark Ritson (marketing strategist known for his candid insights). Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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31
Leading with Purpose - Catherine Hemingray on ESG, Customer-Centric Growth, and the Future of Global Tech
In this episode, we chat with Catherine Hemingray, Chief Impact Officer at Smart CIC. Catherine shares her unconventional journey from senior nurse in London to co-founding a global managed services company. We dive into her insights on leadership shaped by the NHS, how Smart CIC tackles connectivity challenges with agility, and the importance of ESG and DEI initiatives in global business growth. Catherine's approach to customer-centricity and team empowerment is sure to inspire leaders in any industry. Key Events Timeline [00:01:00] - Introduction to Catherine Hemingray: Background and journey to becoming Chief Impact Officer at Smart CIC. [00:02:15] - Transition from healthcare to tech and founding Smart CIC. [00:03:00] - How NHS experience shaped leadership and communication at Smart CIC. [00:05:25] - Discussion on aligning company growth with ESG and DEI principles. [00:08:27] - How Smart CIC solves complex connectivity and communications challenges. [00:11:39] - Agility and flexibility in global solutions. [00:12:21] - Xvolv as an innovation hub for AI and network performance. [00:14:14] - Predicting cellular network performance with AI tools. [00:17:50] - Managing partners across 200 countries using distributed NOC and multilingual teams. [00:19:28] - Maintaining customer-centricity while scaling globally. [00:24:37] - Catherine’s personal passions: Golf and crochet. [00:25:33] - Inspirational book: Becoming by Michelle Obama. [00:33:05] - Favorite song for motivation: "Buck Rogers" by Feeder. [00:34:18] - Catherine's legacy: A supportive leader who helped others grow. Notable References Books Mentioned: Becoming by Michelle Obama – Catherine found inspiration in the book's insight into balancing career growth and family. Music/Artists Mentioned: "Buck Rogers" by Feeder – Catherine’s go-to motivational song that embodies resilience and optimism. Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected].
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30
From Physics to AI Innovation - Inventing the Future of Business Technology with Kevin Cook of BrainSell
Kevin Cook, CTO of BrainSell, shares his unique journey from aspiring inventor to technology leader. He explains how his background in physics, journalism, and media production shapes his approach to implementing AI and business solutions. Cook emphasizes the critical importance of people and process over technology, while providing practical insights on data security, change management, and the future of AI in business operations. Key Events Timeline: [00:00:00] Introduction of Kevin Cook, CTO at BrainSell. [00:01:00] Kevin discusses his unconventional career path through physics, journalism, and technology. [00:06:00] Challenges of integrating AI into existing systems. [00:10:00] Addressing data silos and step-by-step AI implementation. [00:18:00] Security and privacy considerations in AI usage. [00:20:00] Importance of people and process in technology adoption. [00:30:00] Kevin's passion for tinkering and his dream of building a fusion reactor. [00:37:00] Reflections on mentorship and professional inspiration. [00:42:00] Closing remarks and Kevin's enthusiasm for BrainSell's mission. Notable References: Books Mentioned: iRobot by Isaac Asimov. Music/Artists Mentioned: "Right Now" by Van Halen. Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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29
Navigating SaaS Sprawl - Corralling Software Licensing with Konnor Andersen
In this episode of MTMG's IT Roundtable, we explore the complexities of managing SaaS ecosystems with Konnor Anderson, Vice President of Worldwide Sales and Partnerships at Zluri. Konnor shares insights on SaaS sprawl, the challenges of scaling tech teams, and how AI is reshaping the SaaS landscape. Discover best practices for optimizing SaaS management and how companies can save costs while enhancing security. Key Events Timeline 00:00 - 01:00 - Introduction to MTMG's IT Roundtable and SaaS sprawl. 01:10 - 03:10 - Konnor Andersen's introduction and background in IT and security. 03:11 - 06:30 - Discussion on transitioning from sports to tech sales. 06:31 - 10:30 - Challenges of SaaS management and Zluri’s role in solving them. 10:31 - 12:30 - Identifying pitfalls in SaaS management and best practices. 12:31 - 16:00 - Industry recognition, the impact of SaaS sprawl, and security concerns. 16:01 - 20:30 - AI's role in SaaS and the future of the industry. 20:31 - 24:00 - Personal insights from Konnor: Real estate passion, food, and global travels. 24:01 - 27:00 - Mentorship, leadership, and team-building experiences. 27:01 - 33:00 - Fun rapid-fire questions: favorite superhero, stress-relief music, and the future of Zluri. Notable References Books Mentioned "Scaling People" by Claire Hughes Johnson - A guide on building effective teams, especially in fast-growing tech companies. "The Qualified Sales Leader" by John McMahon - A book focusing on sales leadership, strategy, and team building. Podcasts Mentioned "Revenue Builders" - A podcast by John McMahon discussing sales strategies and insights for aspiring sales leaders. Music/Artists Mentioned Pandora's "Study Radio" - A station featuring instrumental and piano music, ideal for focus and stress relief. Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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28
Community-Driven Growth and Customer Advocacy - Insights from Christina Garnett of Pocket CCO
Learn some transformative insights of Christina Garnett, founder and CEO of Pocket CCO, as she discusses community-led growth, customer advocacy, and how emotional connections drive brand loyalty. With a rich career spanning Fortune 500 companies and startups, Christina reveals strategies to navigate the digital-first era, harness the power of social listening, and optimize customer experiences. This episode is a must-listen for leaders striving to balance technology with human connection. Key Events Timeline: Introduction of Christina Garnett (0:00 - 2:00): Background on Christina’s diverse career journey and the founding of Pocket CCO. Community's Role in the Digital Era (7:00 - 12:00): How community-led strategies help startups and established brands thrive. Social Listening Essentials (16:00 - 20:00): Tips and tools for audience intelligence to influence customer experience. Key Differences Between Large Corporations and Startups (11:00 - 14:00): Insights into adaptability and operational challenges. Success Story: Hey Orca Community Growth (32:00 - 34:00): Practical tactics for scaling social media communities. Personal Reflections and Favorite Influences (35:00 - 41:00): Christina’s passions, inspirations, and ultimate life goals. Notable References: Books: Alchemy by Rory Sutherland (on behavioral psychology). Music: "While My Guitar Gently Weeps" by The Beatles, "Time" by Hans Zimmer. Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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27
Building Community in Customer Success - Brad Davis and Success Panda's Mission to Transform CSM Careers
In this episode of MTMG IT Roundtable, Brad Davis, founder of Success Panda, shares his journey from customer success leadership to building a transformative platform for mentorship and career growth in the tech industry. Discover how Success Panda combines community and technology to create a one-stop solution for mentoring, job readiness, and professional development. The conversation explores how authentic relationships and genuine desire to help others can transform the industry. Key Events Timeline: Introduction (00:02:00) Paul introduces Brad Davis and Success Panda, teasing the inspiration behind its name. Brad’s Career Journey (00:03:00) Brad shares his transition into SaaS and customer success leadership at startups. Origin of Success Panda (00:04:00) Explains the market gap and vision behind the creation of the platform. Platform Features Overview (00:06:00) Discusses how Success Panda simplifies mentorship, mock interviews, and career coaching. Challenges of Bootstrapping (00:16:00) Brad highlights using the "Jobs to Be Done" theory to design impactful features. Mentorship Model Details (00:14:00) Self-directed mentoring through matchmaking inspired by simplicity and community values. Success Story (00:32:00) A heartwarming example of a mentee landing job offers through the platform’s mock interviews. Future Innovations (00:24:00) Preview of digital products, leaderboards, and upcoming features on the platform. More Than Mere Genius Questions (00:36:00) Brad answers questions about his inspirations, favorite book, and life philosophies. Closing (00:58:00) Paul and Joe commend Brad’s vision, wrapping up the conversation with appreciation. Notable References: Books: Surprise: Embrace the Unpredictable and Engineer the Unexpected by Tania Luna and Leanne Renninger Music: "Vitamin Sea" by Owl City Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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26
Building High-Performing Customer Success Teams - Insights from Charlotte Bohlman of Cebra Consulting
Join MTMG's IT Roundtable as we welcome Charlotte Bohlman, CEO of Cebra Consult, for a deep dive into the evolving world of customer success. Charlotte shares her journey from HR to SaaS leadership, strategies for building high-performing CS teams, and practical tips for balancing automation with personal touch. Discover how to foster collaboration across departments, future-proof your team, and inspire continuous improvement in a fast-changing landscape. Key Events Timeline: 00:01:00 – Introduction of Charlotte Bohlman and Cebra Consulting. 00:03:00 – Charlotte's career transition from HR to SaaS and Customer Success. 00:07:00 – Core competencies for building customer success teams. 00:11:00 – Role of automation and AI in customer success. 00:16:00 – Strategies for proactive churn reduction and risk management. 00:20:00 – Managing team morale amidst organizational change. 00:25:00 – Insights on future-proofing customer success teams. 00:29:00 – "More Than Mere Genius" questions exploring Charlotte's passions, inspirations, and values. Notable References: Books: Ikigai: The Japanese Secret to a Long and Happy Life by Héctor García and Francesc Miralles Music: Jubel by Klingande Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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25
Tech Guy That Speaks Human: Joel Evans on Making Emerging Technology Work for Everyone
In this episode, Joel Evans, a 30-year veteran of the tech industry, shares his unique approach to bridging the gap between complex technology and real-world business needs. Known as the "Tech Guy Who Speaks Human," Joel delves into his methodology for tech adoption, his passion for emerging technologies like AI and VR, and the critical role of organizational change management. Listen in to learn how Joel turns shiny new tech into practical solutions for organizations worldwide. Key Events Timeline [00:01:45] - [00:02:59]: Joel's "Tech Guy That Speaks Human" approach is introduced, emphasizing his ability to communicate complex tech in business-friendly terms. [00:03:52] - [00:05:20]: Explanation of the "Discover, Assess, POC" methodology, focusing on project initiation and proof of concept. [00:09:32] - [00:11:24]: Joel discusses his early work with mobile technology in the lottery industry, describing challenges like legal constraints and early mobile tech limitations. [00:18:00] - [00:20:00]: Joel's success with a "Return to Office" product for MBTA and how his team worked alongside MBTA’s technology department. [00:28:59] - [00:30:48]: The importance of Organizational Change Management (OCM) and the role of customized training and internal champions. [00:37:50] - [00:41:37]: Joel's passion for emerging tech, particularly AI, and VR, and his views on their potential impact on the business world. Notable References Books Getting Things Done by David Allen: Joel discusses this productivity classic and its influence on his organization and efficiency. Podcasts SmartLess: Joel mentions this podcast as a source of humor and entertainment, hosted by Will Arnett, Jason Bateman, and Sean Hayes. Music "Hotel California" by the Eagles: Joel often turns to this classic rock song for a sense of calm and escape. "I Can See Clearly Now" by Johnny Nash (or the cover by Hot House Flowers): This uplifting track is another of Joel's go-to songs for stress relief and motivation Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts (Descript), click the link below: https://get.descript.com/mtu0tl2zr3g7 If you like the sound of our microphones and you’d like a discount for yourself, click the link below (use coupon code “MTMG” for 10% off): https://www.maono.com/?ref=ulcbmcjk If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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24
The Human Firewall - Building a Lasting Cybersecurity Culture with Experts Tom Brown and Bob McNeil
In this episode, cybersecurity veterans Tom Brown and Bob McNeil share their insights on the latest cyber threats facing SMBs and how businesses can protect themselves without breaking the bank. They discuss the importance of the human element in cybersecurity, the challenges of cloud security, and offer actionable advice on mobile threat defense. Tune in to learn effective strategies for creating a culture of vigilance, managing third-party risks, and building resilient disaster recovery plans. Key Events Timeline 00:00 - 05:00: Introduction of guests Tom Brown and Bob McNeil, discussing their backgrounds in cybersecurity and technology sales. 05:00 - 15:00: Conversation on common cybersecurity threats like ransomware and phishing, and how small and midsize businesses can defend against these attacks. 15:00 - 25:00: Exploring cloud security challenges, managing attack surfaces, and the growing importance of identity and access management. 25:00 - 35:00: Discussing cost-effective cybersecurity solutions for SMBs, including governance, software hygiene, and subscription management. 35:00 - 45:00: Strategies for handling third-party vendor risks and compliance with regulations like GDPR. 45:00 - 55:00: Importance of mobile threat defense, mitigating mobile security risks, and best practices for securing remote work environments. 55:00 - 01:05:00: Reflections on recent major cyberattacks, disaster recovery, and business continuity planning. 01:05:00 - 01:15:00: Fun "More than Mere Genius" segment, revealing personal stories and preferences of the guests. Notable References Books Mentioned "Stand" by Catherine Bertin - A book focusing on activism, particularly in women's sports, and inspiring social change. "Burn Book" by Kara Swisher - An exploration of Kara Swisher's career interviewing Silicon Valley leaders, providing insight into the tech culture. "Start with No" by James Camp - A negotiation guide that challenges traditional approaches by beginning from a 'no' standpoint. Podcasts Mentioned Kara Swisher’s Podcast - Known for tech-related interviews and insights. Scott Galloway’s Podcast - Focuses on business thought leadership, often exploring tech, economics, and societal trends. Songs/Music/Artists Mentioned Deftones - A metal band known for their unique blend of genres, appreciated for its energizing and operatic sound. Thievery Corporation - An artist known for world and reggae-influenced music, highlighted for its calming and resetting qualities. Classic 70s Music - General mention of Morrison and other iconic artists from the 70s for their nostalgic and uplifting effect. Connect with Us: Check out our website - www.mtmg.eu If you’d like to learn more about the amazing software we use to create these podcasts, click the link below: https://get.descript.com/mtu0tl2zr3g7 If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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23
Empowering MSPs - Charlene Ignacio's Mission to Build Community and Elevate Security Standards
In this episode, we sit down with Charlene Ignacio, CEO of Fornix Marketing, to uncover her journey from high school entrepreneurship to becoming a leader in the channel marketing space. Charlene shares how her upbringing in Hawaii inspired her community-first approach to leadership, and why she’s determined to help Managed Service Providers (MSPs) navigate the evolving cybersecurity landscape. Learn how Charlene is helping MSPs embrace security and become Managed Security Service Providers (MSSPs) through actionable insights and community-driven strategies. Key Events Timeline: [00:00:00] - Introduction and Charlene’s energetic opening. [00:01:00] - Charlene’s early entrepreneurial ventures and her core values. [00:04:00] - Common challenges for vendors in the MSP channel. [00:06:30] - Importance of community in building successful channel strategies. [00:09:00] - Key mistakes vendors make when working with MSPs. [00:13:00] - How to make solution stacks profitable for MSPs. [00:17:00] - Helping MSPs transition to MSSPs: Embracing security, understanding frameworks, and becoming compliant. [00:18:00] - Tools and strategies for seamless communication between vendors and MSPs. [00:23:00] - Charlene’s role as CMO of the Managed Service Providers Association of America and the current challenges for MSPs, including compliance and liability. [00:33:00] - The impact of M&A on MSPs and best practices for acquisition-readiness. [00:39:00] - Personal passions: Charlene’s love for food, the outdoors, and trying new experiences. [00:45:00] - Favorite book: Good to Great and the importance of adapting your purpose over time. [00:49:00] - Final thoughts on community building as the core of Charlene's mission. Notable References: Books Mentioned: Good to Great by Jim Collins - Charlene shares how this book has shaped her approach to entrepreneurship and team-building. The Purpose Factor - Discussed as a guide to checking in with evolving life purposes and maintaining a clear mission. Profit First for Cybersecurity and MSPs - Co-authored by Charlene, highlighting the importance of profitability in growth and M&A readiness. Music Mentioned: Journey - Charlene mentioned her love for the band Journey, especially as a go-to for stress relief and motivation. Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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22
Microsoft CoPilot Wave 2: Deep Dive with Joel Evans (pun absolutely intended)
Wondering how AI tools can actually save you time? Join us for our first episode of MTMG's Just Off The Wire! Joel Evans joins Paul and Joe to review Microsoft's latest Copilot update, Wave 2. Discover how AI agents are revolutionizing business processes, enhancing productivity, and transforming the way we work. Learn about practical applications that could streamline your operations and boost efficiency. Whether you're AI-curious or already implementing these tools, this episode offers valuable insights to help you navigate the evolving landscape of AI in the workplace.
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21
The Heart of Hospitality - Melinda Kinney joins us to discuss how BluIP's Tech Empowers Human Connections
Melinda Kinney, Global Hospitality Manager at BluIP, discusses how technology can enhance the core of hospitality - genuine human interactions. She explains how BluIP's AI solutions and cloud communications platforms automate routine tasks, allowing hotel staff to focus on creating memorable guest experiences. Melinda shares insights on the future of hospitality tech and the importance of maintaining the human touch. Key Events Timeline: 0:00 - Introduction of Melinda Kinney and BluIP's hospitality focus 2:21 - Melinda's journey in the hospitality industry 10:20 - Overview of BluIP's Ava platform and its role in enhancing guest experiences 14:45 - Discussion of BluIP's cloud communication solutions and their impact on hotel operations 18:14 - Explanation of BluIP's no-code integration and AI services for streamlining tasks 20:52 - Future developments in BluIP's offerings to further support personal hospitality 28:06 - More Than Mere Genius questions segment Notable References: Books/Podcasts mentioned: Huberman Lab podcast Mentors identified: Angela Cruz Colin Halford Ted Hopcroft Songs/Music/Artists mentioned: "Beast" by Tech N9ne "Home" by Michael Bublé Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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Unlocking the Hidden Power of SMB Data with AI - A Conversation with Uninvited’s Andy Rosic
In this episode of MTMG's IT Roundtable, we sit down with Andy Rosic from Uninvited to explore the transformative power of AI in business. Andy shares insights into their innovative AI tool designed to surface valuable business data, the motivation behind its development, and the unique challenges faced by small and medium-sized businesses. Join us for an engaging discussion on the future of AI, data security, and the importance of making data-driven decisions. Key Events Timeline: [00:00:00] - Introduction to the podcast and episode. [00:01:57] - Andy Rosic introduces Uninvited and the origin of the company's name. [00:03:30] - Discussion on the AI tool developed by Uninvited and its purpose. [00:07:22] - Motivation behind focusing on small and medium-sized businesses. [00:10:43] - Integration of the AI tool with existing SaaS products and practical examples. [00:18:42] - Addressing data security and privacy concerns. [00:24:00] - Ensuring the accuracy of AI-generated information. [00:30:39] - Future of AI and potential developments. [00:34:51] - Recap of different types of AI and their applications. [00:38:30] - More Than Mere Genius questions about Andy Rosic. Notable References: Books Mentioned: Hidden Potential by Adam Grant Songs or Music/Artists Mentioned: Fugee-La by the Fugees Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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19
Making The Most Of SalesForce With Sharif Shaalan and Tim Ay of Agile Cloud Consulting
In this episode of MTMG's IT Roundtable, we sit down with Sharif Shaalan, founder of Agile Cloud Consulting, and Tim Ay, CTO, to explore their remarkable journey in the Salesforce ecosystem. With a shared passion for helping nonprofits and a deep commitment to their clients, Sharif and Tim discuss the art of tailoring Salesforce implementations to meet unique organizational needs. They share stories from their extensive experience, offering insights into the challenges of scaling data, managing large-scale implementations, and the importance of empathy in business. Whether you're seeking expert help with Salesforce or want to learn more about the challenges of scaling data, this episode is packed with valuable lessons and inspiration. Key Events Timeline [00:02:33] - Introduction to Sharif Shaalan and his journey from sales to becoming a Salesforce expert. [00:05:50] - Sharif discusses his early experiences at Komodo and how they shaped his approach to scaling Agile Cloud Consulting. [00:08:00] - Agile Cloud’s approach to nonprofit organizations and the importance of tailored services. [00:09:28] - Tim Ay shares thoughts on AI’s role in digital transformation and its impact on future IT professionals. [00:11:51] - The evolution of technology applications and the significance of changing mindsets for successful projects. [00:14:18] - Sharif talks about authoring "Salesforce for Beginners" and the inspiration behind his books. [00:16:31] - Discussion about the Salesforce conference "Cairo Dreamin'" and its influence in the Middle East. [00:19:03] - Tim shares advice for nonprofits on leveraging Salesforce without feeling overwhelmed. [00:22:41] - The "More Than Mere Genius" segment: Personal insights and reflections from Sharif and Tim, including their favorite books, hobbies, and inspirations. Notable References Books Mentioned: Boundless by Vala Afshar Last Child in the Woods by Richard Louv Agile Cloud’s Very Own Comic Series! Podcasts/TED Talks Mentioned: TED Talk: How Algorithms Shape Our World by Kevin Slavin TED Talk: How Language Shapes the Way We Think by Lera Boroditsky Songs/Artists Mentioned: MF Doom – a favorite artist of Sharif Shaalan, especially for motivation. Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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18
Driving Innovation: The Future of Fleet Management with Justin Lease from Azuga
In this episode of MTMG's IT Roundtable, we sit down with Justin Lease from Azuga to explore the latest advancements in fleet management technology. Discover how Azuga is setting new standards in driver safety and efficiency, and why their innovative solutions are crucial for businesses of all sizes. Whether you're a small business owner or manage a large enterprise fleet, this episode offers valuable insights into how you can optimize your operations and stay ahead of the curve in a rapidly evolving industry. Key Events Timeline: 00:00 - 01:57 - Introduction to MTMG's IT Roundtable and today's guest, Justin Lease from Azuga. 01:57 - 02:36 - Justin Lease shares his background and career journey leading up to his role at Azuga. 02:36 - 06:02 - Overview of Azuga and its evolution, including its acquisition by Bridgestone. 06:02 - 09:22 - Discussion on what sets Azuga apart from other fleet management companies, including their patented driver rewards system. 09:22 - 12:49 - Importance of fleet management for small and mid-sized businesses and the financial impact of accidents. 12:49 - 16:36 - How fleet management can drive efficiency and ROI through fuel savings, maintenance, and other operational optimizations. 16:36 - 20:00 - The future of fleet management: new innovations on the horizon, including OEM integration and the impact of electric vehicles. 20:00 - 24:15 - Exploring the potential for fleet management technology in the consumer space and insurance partnerships. 24:15 - 28:13 - The importance of adapting to industry trends and maintaining excellent customer support. 28:13 - 39:44 - "More Than Mere Genius" questions, where Justin shares personal insights, favorite activities, and inspirations. Notable References: Podcasts Mentioned: Modern Wisdom by Chris Williamson: A podcast featuring a variety of guests, from CEOs to thought leaders, discussing life, success, and personal development. Huberman Lab by Andrew Huberman: A podcast focused on health and wellness, exploring neuroscience and optimizing human performance. The Diary of a CEO by Steven Bartlett: A podcast where entrepreneurs and business leaders share their personal stories and insights into success. Songs/Music/Artists Mentioned: Coldplay - Song: "Universe": Justin Lease mentions this as his go-to song when he needs a lift or is feeling stressed. Electronic Beat Music: Justin mentions his passion for making mixes and music in his free time, especially electronic beats. Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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17
Transforming Business with Peter Lawley and Jim Ward of BrainSell
In this episode of MTMG's IT Roundtable, hosts Paul and Joe engage in an insightful conversation with Jim Ward, Founder of BrainSell, and Peter Lawley, a key leader in the BrainSell team. The discussion covers BrainSell's unique GROW methodology, the importance of aligning technology with business processes, and the future of AI in driving business success. Jim and Peter share personal anecdotes, professional insights, and discuss the essential factors that ensure their clients achieve their growth objectives. This episode is a must-listen for anyone interested in the intersection of technology, business strategy, and growth enablement. Timeline of Key Events: [00:00:00] - Introduction of MTMG's IT Roundtable and the purpose of the podcast. [00:02:18] - Jim Ward and Peter Lawley introduce themselves and share their journey to BrainSell. [00:05:27] - Peter explains BrainSell's GROW methodology (Gather, Review, Optimize, Win). [00:08:25] - Jim discusses BrainSell’s transition from a VAR to a growth enablement company. [00:13:15] - Exploration of common challenges faced by clients, particularly in data management. [00:17:41] - The importance of process optimization in achieving business growth. [00:19:37] - Discussion on future trends, focusing on AI's impact on business. [00:27:42] - Light-hearted discussion on personal interests and the fun side of the guests. [00:34:47] - Rapid-fire "More Than Mere Genius" questions to get to know Jim and Peter better. Notable References: Books: Selling with Noble Purpose by Lisa Earle McLeod: Discussed as a key influence on BrainSell's approach to consulting. Measure What Matters by John Doerr: Introduced as a foundational book for understanding and implementing OKRs (Objectives and Key Results). Traction by Gino Wickman: Cited by Jim as a transformational book for implementing the EOS (Entrepreneurial Operating System) at BrainSell. Podcasts: Growth Enablement Madness: Highlighted by Peter as a must-listen for insights on growth strategies and enablement. Everyday AI: Mentioned by Peter as a resource for staying updated on AI trends. Music: Shake your Rump by the Beastie Boys Scenes from an Italian Restaurant by Billy Joel Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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16
From AI Compliance to MSP Vulnerabilities – A Cybersecurity Deep Dive with Rob Fitzgerald
Episode Description: In this episode of MTMG's IT Roundtable, we sit down with Rob Fitzgerald, Field CISO at Blue Mantis, to discuss the evolving landscape of cybersecurity. Rob shares insights into the challenges faced by Managed Service Providers (MSPs) as they become focal points for cyberattacks, the complexities of AI in security compliance, and the critical importance of defense in depth strategies. We also delve into the role of legal testimony in cybersecurity and explore how Rob's experiences shape his approach to safeguarding organizations. Tune in for practical advice and expert perspectives on navigating today's cybersecurity challenges. Key Events Timeline: [00:02:10] - Rob Fitzgerald explains the role of a Field CISO and its significance. [00:03:44] - Discussion on AI in security compliance and recent workshops Rob conducted. [00:04:29] - Analysis of the CrowdStrike incident and the risks of relying on single solution providers. [00:09:20] - Rob’s perspective on the evolving role of legal testimony in cybersecurity. [00:13:33] - Insights into cost-saving strategies for CFOs while maintaining robust cybersecurity. [00:18:08] - Overview of Blue Mantis’s incident response processes and advice for CIOs. [00:26:43] - The critical importance of cybersecurity for MSPs and how Blue Mantis supports them. [00:38:15] - Challenges faced by municipalities in cybersecurity and how Blue Mantis addresses them. [00:43:41] - "More Than Mere Genius" questions revealing Rob’s personal interests, including his passion for soccer, favorite books, and music. Notable References: Books Mentioned: Connected to Goodness by David Metzler The Six Types of Working Genius by Patrick Lencioni Songs/Music/Artists Mentioned: "We Built This City" by Starship (Rob’s go-to song when stressed) Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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15
Beyond Mobile Expense Management: Innovation and Strategy with GoExceed's David Bailey Aldrich, aka DBA
Episode Description: In this insightful episode of MTMG's IT Roundtable, we sit down with David Bailey Aldrich, better known as DBA, from GoExceed. We explore how GoExceed is revolutionizing mobile expense management by integrating automation, machine learning, and innovative data management strategies. From discussing the importance of data integrity to sharing the journey of GoExceed’s channel-focused growth, DBA offers valuable insights for businesses navigating the complex world of managed mobility services. Tune in for a deep dive into the future of mobile solutions and the critical role of technology in driving efficiency and cost savings. Key Events Timeline: [00:00:00] - Introduction: Welcome to the episode and introduction of the guest, David Bailey Aldrich (DBA) from GoExceed. [00:02:00] - Professional Background: DBA shares his extensive experience in the telecommunications industry and how it led him to GoExceed. [00:06:30] - GoExceed Overview: A detailed explanation of GoExceed’s services, focusing on their SolveX platform and mobile expense management. [00:09:00] - Integration and Automation: Discussion on the integration capabilities of GoExceed, including how they connect with various client systems for optimized data management. [00:13:00] - Industry Trends: Exploration of current trends in managed mobility services, including the shift from BYOD to corporate-liable accounts. [00:18:30] - Innovation at GoExceed: DBA talks about the innovative technologies and methodologies GoExceed is implementing, such as cloud optimization and AI-driven contract negotiations. [00:30:00] - Sales Process Approach: GoExceed’s unique approach to sales, emphasizing personalized client engagement and the importance of proof-of-value trials. [00:34:00] - "More Than Mere Genius" Segment: Fun, personal questions about DBA’s interests, passions, and life outside of work. Notable References: Books Mentioned: "To Sell Is Human" by Dan Pink: DBA mentions this book as an inspiration, discussing its perspective on how everyone is involved in sales in some way. Songs/Music/Artists Mentioned: "Can You Stand the Rain" by New Edition: DBA recalls performing this song in high school. "X Gon’ Give It to Ya" by DMX: A song DBA listens to when he needs to release some aggression. "Ave Maria" by Franz Biebl, performed by Chanticleer: A calming piece that DBA listens to when he needs to relax. "Being Alive" from the musical Company by Stephen Sondheim: A song that helps DBA break down emotional walls. Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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14
Wireless Way with Chris Whitaker from SpectroTel
Episode Description: In this episode of MTMG's IT Roundtable, we welcome Chris Whitaker, VP of Mobility and IoT at SpectroTel, to discuss the evolving landscape of managed mobility solutions and IoT. Chris shares his journey from military service to becoming a telecom leader, offering valuable insights into how businesses can leverage mobility and IoT for success. With his vast experience and passion for technology, Chris dives deep into the importance of understanding customer needs, the role of managed services, and the challenges companies face in the mobility space. Tune in to hear his thoughts on the future of IoT, the power of networking, and the lessons he's learned from his mentors. Key Events Timeline: 02:31 - 06:45 | Chris’s Background: Chris discusses his journey from the military to telecom, his early career experiences, and his passion for technology. 06:46 - 11:20 | Transition to IoT: Chris explains how he transitioned from terrestrial landline technology to the wireless and IoT sectors, including his pivotal role at Sierra Wireless. 11:21 - 18:15 | Role at SpectroTel: Chris describes his current role at SpectroTel, the company’s managed mobility offerings, and the challenges they are addressing in the market. 18:16 - 23:00 | Importance of Understanding Customer Needs: The discussion shifts to how SpectroTel tailors its solutions to meet specific customer needs and the importance of in-depth diagnostic questions. 23:01 - 30:45 | The Evolution of Managed Mobility: Chris provides insights into the evolution of managed mobility solutions, the rise of mobile devices in the workplace, and the complexities of managing them effectively. 30:46 - 35:20 | Starting The Wireless Way Podcast: Chris shares the inspiration behind starting his podcast, The Wireless Way, and reflects on some of his most memorable episodes. 35:21 - 40:10 | Mentors and Lessons Learned: Chris and the hosts discuss the impact of mentorship on their careers, with personal anecdotes highlighting influential figures. 40:11 - 45:00 | Networking and Industry Trends: Chris emphasizes the importance of networking and staying current with industry trends, including attending events like Channel Partners in Vegas. 45:01 - 50:30 | Personal Reflections - More Than Mere Genius Questions: Chris answers a series of personal questions, revealing his love for boating, favorite books, and the music that motivates him. 50:31 - 53:30 | Work-Life Harmony: Chris shares his thoughts on maintaining work-life harmony and avoiding burnout, a key takeaway for professionals in the industry. Notable References: Books: Atomic Habits by James Clear Chris recommends this book for its deep dive into the science of habit formation and how it can influence both personal and professional life. Podcasts: The Wireless Way Chris Whitaker’s podcast where he discusses various topics related to wireless technology and more. The Way I Heard It by Mike Rowe Chris mentions this as one of his favorite podcasts, inspiring him during the early days of the COVID-19 pandemic. Music: Thunder by Imagine Dragons Chris cites this song as his personal theme song, highlighting its energizing vibe. Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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13
Turning Around B2B Helpdesks with Cesar Moreno Cresis and Ben Blackmore
Episode Description: In this episode of MTMG's IT Roundtable, we delve into the complexities and solutions surrounding outsourced help desks. Join us for a conversation with industry experts Cesar Moreno Cresis and Ben Blackmore. They share their personal experiences and insights on improving help desk operations, enhancing end-user satisfaction, and navigating the challenges of outsourcing. Tune in for actionable advice on knowledge transfer, staff retention, and customer satisfaction. Key Discussion Points: • Cesar's Experience: • Ben Blackmore's Journey: • Common Challenges and Solutions: Initial issues with outsourced service desks. Importance of good documentation and knowledge management. Training and onboarding processes. • Practical Analogies: Ben's coffee machine analogy explaining the importance of proper service transition. • Actionable Steps for Improvement: Knowledge Management Documentation and workflows Knowledge transition planning Staff Training and Retention Implementing training programs. Staff motivation and retention strategies. Ongoing Tracking Conducting call calibrations. Customer satisfaction surveys and their importance. Leadership and Perception Management The role of leadership in supporting and respecting service desk teams. Managing perceptions and maintaining high customer satisfaction. Notable References: Songs: • Pachelbel’s Canon • Shoot to Thrill – AC/DC Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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12
Managed Security With Paul Troisi of Troy Mobility
In this episode, we are joined by Paul Troisi, the founder and Chief Customer Officer of Troy Mobility. Paul shares insights into Troy Mobility's innovative approach to managed security services, discusses the evolution of the mobile security market, and highlights the unique challenges and solutions in protecting mobile devices. He also touches on the importance of customer-focused service, the role of transparency and trust in partnerships, and the future of mobile security. Key Discussion Points: Troy Mobility’s Unique Approach: Focused on mobile security market space, leveraging years of experience to offer tailored security solutions. Customer-Centric Philosophy: Providing objective opinions and solutions. Emphasis on taking care of employees to ensure customer success. Partnering with MTMG to bring mobile support to MSPs: Enhancing their offerings with mobile security solutions. Multi-tenant architecture and turnkey solutions. Notable References: Books: "The One Thing" by Gary Keller and Jay Papasan "The Pumpkin Plan" by Mike Michalowicz Songs: "Crazy" by Seal Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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11
Mobile Threat Defense With Colm Healy, CEO of Corrata
In this episode, we are joined by Colm Healy, CEO and founder of Corrata, a leading mobile threat defense company. Colm shares insights into Corrata's innovative approach to mobile security, discusses the growing threats of phishing attacks via non-traditional channels, and explains how their on-device traffic inspection engine enhances security. He also touches on the importance of corporate culture, regulatory compliance, and staying updated with technological advancements. Key Discussion Points: Corrata’s Unique Approach: On-device traffic inspection engine for comprehensive monitoring and privacy-compliant security. Corporate Culture: The benefits of a small, goal-focused, and collegial work environment. Phishing and Mobile Threats: The prevalence of phishing attacks via messaging apps and QR codes, and the importance of comprehensive anti-phishing protection. Regulatory Adaptation: Corrata’s flexibility in data collection and reporting to comply with global privacy standards. Personal Insights: Colm’s passion for affordable housing and his involvement in related charity work. References (books, articles, blogs, or podcasts referenced): “Super Communicators” by Charles Duhigg “The Power of Habit” by Charles Duhigg “Inbetween Days” by the Cure Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected]. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please! https://www.linkedin.com/company/mtmg-eu
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10
Cybersecurity Trends with Rich Casselberry
In this episode, we dive deep into the world of cybersecurity with Rich Casselberry, a seasoned expert, and Dan Wakefield. We explore the challenges CISOs face, the impact of AI on security, and how to cultivate a strong security culture. Key Points: Current Landscape: Balancing security with realistic budgets, the rise of cyber threats, and the importance of effective incident response. AI in Cybersecurity: A double-edged sword, enhancing defenses but also being used by attackers. We discuss AI security tools and managing AI infrastructure securely. Security Culture: Why a security-conscious culture is critical. We share real-world examples to illustrate its importance. Vendor Management & Insurance: Choosing the right security vendors and the role of cyber insurance in today's world. Future Trends: Promising technologies like quantum computing and blockchain shaping future security landscapes. References (books, articles, blogs, or podcasts referenced): • “The Cuckoo’s Egg” by Clifford Stoll Connect with Us: Check out our website - www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us at [email protected] Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!
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9
Optimizing Business Expenses with Blake Wetzel, CEO of AuctionIQ
In this episode, we are joined by Blake Wetzel, CEO of AuctionIQ (AIQ). Blake shares his unique career trajectory, starting from Wall Street and moving through various roles in corporate finance, customer care, and sales. He delves into how AuctionIQ is revolutionizing procurement consultancy with a turnkey solution that optimizes enterprise spending. Blake discusses their market data-driven approach, the wide range of spend categories they cover, and the significant savings they achieve for their clients. We also explore the human side of Blake, including his passion for family, golf, and physics. References (books, articles, blogs, or podcasts referenced): Blue Ocean Strategy: What is Blue Ocean Strategy | About Blue Ocean Strategy Culture Code: The Culture Code | Unlock The Secrets to the Most Successful Teams (danielcoyle.com) Connect with Us: Check out our website at www.mtmg.eu If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help of one of our experts to get the most out of your IT investments, please reach out to us at [email protected]. Don’t forget to subscribe to the Podcast and follow us on LinkedIn!
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8
Energy Solutions With AppDirect's Andy Potts
Join us for a comprehensive discussion on energy management with Andy Potts, a seasoned Energy expert with over 20 years of experience. Andy, Senior Product Sales Specialist at AppDirect, will dive deep into critical topics that impact your organization's energy strategy: 1. Procurement and Risk Management: Learn how to navigate the deregulated energy market and mitigate risk. 2. Sustainable Solutions for Municipalities: Discover how municipalities and elected officials can leverage sustainable energy solutions. 3. The Future of Energy with AI and IoT: Explore the transformative impact of Artificial Intelligence (AI) and Internet of Things (IoT) on the energy sector. 4. The Power of Technology Consultants: Understand why partnering with technology consultants is crucial for optimizing your energy strategy. References: Bloomberg Energy: A comprehensive source for real-time energy data and market trends. Tom Clancy Novels: Known for their technical detail and engaging storytelling. Connect with Us: Check out our website - MTMG Website If you have suggestions or would like to appear on a future episode, email us at [email protected] If you could use the help one of our experts to get the most out of your IT investments, please reach out to us HERE. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!
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7
IT Infrastructure with Dan Wakefield
Episode Summary: In this episode of the MTMG podcast, Paul and Joe are joined by Dan Wakefield, IT Infrastructure Consultant, to discuss his journey in the IT field, strategies for optimizing IT environments, and the latest changes in VMware's licensing model. Dan shares practical advice and insights for IT professionals, and anyone interested in the evolving landscape of technology. Key Takeaways: The critical role of optimizing IT infrastructure for performance and cost-efficiency. Understanding and navigating VMware's new licensing model. Exploring alternative virtualization solutions to suit different business needs. The importance of continuous learning and aligning IT strategies with business objectives. Connect with Us: Check out our website - MTMG Website Follow us on LinkedIn If you have suggestions or would like to appear on a future episode, email us at [email protected] If you think one of our experts could help your team get the most out of your IT investments, please reach out to us HERE. Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!
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6
Business Strategy With Marc Franciosa
In this episode, we sit down with Marc Franciosa, a seasoned IT executive with global experience, to discuss his career, insights into business strategy alignment with IT, and the evolving role of technology in corporate settings. Guest: Marc Franciosa • Long-time IT and business strategist, former global CIO and CDO at large corporations Episode Highlights: • The importance of aligning IT discussions with business strategies, rather than focusing solely on technology for its own sake. • Discusses the common pitfalls in conversations about emerging technologies like AI and how businesses should integrate technology thoughtfully to support strategic objectives. • Explores the growing trend of fractional leadership, particularly in IT, discussing its benefits in providing strategic guidance without the need for full-time positions. With any suggestions or ideas for future episodes, reach out to us at [email protected] If you'd like help with your IT Strategy or any of our other services, please reach out to us at [email protected] Visit our website at www.mtmg.eu
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5
Network Optimization with Ken Davis
In this episode of MTMG's IT Roundtable, award-winning network architect Ken Davis dives deep into the world of IT network optimization, sharing actionable strategies to overcome business challenges and maximize cost efficiency. Here's what you'll learn: Ken's targeted approach to network troubleshooting Strategic avenues for IT cost efficiency Network optimization for real cost savings The power of integrated network architecture By the end of this episode, you'll be equipped with valuable strategies to optimize your IT network, improve efficiency, and achieve significant cost savings. With any suggestions or ideas for future episodes, reach out to us at [email protected] If you'd like help with your network, please reach out to us at [email protected] Visit our website at www.mtmg.eu
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4
IoT and Energy Evolution: Insights from Abundant IoT's CEO, Vince Bradley
In this episode of MTMG's IT Roundtable, Vince Bradley, Founder and CEO of Abundant IoT, delves into the integration of IoT with telecom and energy sectors. Vince discusses the evolution of IoT technologies, their impact on business transformations, and Abundant IoT's strategic approach to sustainability in corporate environments. If you would like to look into the books Vince mentioned: Predictable Revenue, by Aaron Ross and Marylou Tyler https://predictablerevenue.com/blog/15-minute-summary-of-predictable-revenue/ Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler https://cruciallearning.com/crucial-conversations-book/ If you have any suggestions, or would like to appear on a future episode, please email us at [email protected]
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3
Navigating Mobility and Innovation: A Discussion with MetTel's Max Silber
Our inaugural episode features Max Silber of MetTel, Vice President of Mobility and Internet of Things (IoT) solutions. Max discusses how he got started with MetTel, the strong culture of innovation that drew him there, and how they leverage client feedback to create powerful solutions like their innovative MDaas (Mobile Device as a Service) program. Max's approach to building long term relationships resonated strongly with us at MTMG. We share this commitment to our clients and help guide them through the myriad vendors to exceed their expectations. If you're interested in the book Max recommends, it is: "The Future of Humanity", by Michio Kaku The Future of Humanity by Michio Kaku: 9780525434542 | PenguinRandomHouse.com: Books
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MTMG's IT Roundtable
Pull up a chair to our virtual roundtable as we talk to business partners who are navigating complex challenges in today's evolving technology world. We bring together industry experts and organizational leaders from both sides of the Atlantic to share their experience and solutions, offering valuable insights for IT professionals and leaders alike. This podcast explores the myriad ways technology partners are collaborating to shape the future of business.
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ABOUT THIS SHOW
Pull up a chair to our virtual roundtable as we talk to business partners who are navigating complex challenges in today's evolving technology world. We bring together industry experts and organizational leaders from both sides of the Atlantic to share their experience and solutions, offering valuable insights for IT professionals and leaders alike. This podcast explores the myriad ways technology partners are collaborating to shape the future of business.
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