Multifamily Matters

A conversation with longtime multifamily industry veteran, the fabulous Jamie Gorski, the Founder & President Catchpoint Collective... discussing why multifamily companies should rethink workforce reductions in the age of AI, exploring why customer experience, marketing, and training professionals are ideally positioned to lead AI initiatives, how organizations can reskill existing employees instead of replacing them, and why long-term success comes from using AI to amplify people rather than eliminate them.

A conversation with a longtime multifamily industry veteran, he is a multifamily industry icon, and the immediate past Chair of NMHC, the fabulous Jim Schloemer, the CEO of Continental Properties … discussing what housing providers, state and local governments, and federal policymakers must do to increase attainable rental housing, the impact of current Road to Housing legislation, and what the future of the rental housing market could look like, depending on whether meaningful action is taken to address housing supply.

A conversation with a long-time multifamily industry veteran, the fabulous Amy Jones, the Executive Vice President of Management with The Garrett Companies... discussing how intentional hiring, leadership alignment, accountability, mentorship, and continuous training create high-performing multifamily teams that consistently win through culture, collaboration, and leadership development.

A conversation with a long-time multifamily industry veteran, Kim Olander, the Director of Compliance at 11Residential, and Henson Orser, the CEO & Founder of Two Dots... discussing why rising delinquency and default rates are often driven by manual income verification, overrides, and inconsistent underwriting processes rather than fraud itself, and how faster, AI-powered verification can reduce risk, improve occupancy, ease the burden on onsite teams, and create a better applicant experience.

A conversation with long-time multifamily industry veteran, the fabulous Shelley Watson, Executive Vice President of Operations of Morgan Group... discussing why, despite the industry’s focus on AI and automation, true competitive advantage comes from disciplined leadership, EOS implementation beyond the executive team, weekly scorecards, and the “Desert Island Test,” the power of Rocks and alignment, and how solving root issues through clarity and structure ultimately creates speed, freedom, and sustainable advantage. Multifamily's Next ...

A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal friction, and how clear approvals, clean invoicing, shared accountability, and timely payments reset the relationship to build trust, protect both sides, and ultimately benefit residents and communities.

A conversation with long-time multifamily industry veteran, and a nationally recognized speaker, the fabulous Cindy Clare, Chief Operating Officer of Bell Partners... discussing why cutting L&D in a tightening market can be a costly mistake, how it extends beyond training into leadership, culture, and career pathing, and how strategic investment drives measurable performance, associate engagement, and retention across multifamily operations.

A conversation with longtime multifamily industry veteran, Stephen Daalling, a Maintenance Manager with Venterra Realty, and the author of a great new book, which will be available soon, called FIX IT! The Memoirs of a Maintenance Man... discussing the invisible heroes of multifamily maintenance, sharing real stories from the field, the emotional and mental challenges technicians face, leadership and mentorship lessons, and the inspiration behind his new book, FIX IT! The Memoirs of a Maintenance Man shining a light on the people who quietly keep apartment communities running every day.

A conversation with a long-time multifamily industry veteran, the fabulous Amy Jones, the Executive Vice President of Management with The Garrett Companies... discussing how intentional hiring, leadership alignment, accountability, mentorship, and continuous training create high-performing multifamily teams that consistently win through culture, collaboration, and leadership development.

A conversation with a long-time multifamily industry veteran, a sought-after speaker, trainer and a multifamily industry consultant, the fabulous Maria Pietroforte, the owner of Maria Pietroforte Consulting... discussing how leaders often mistake activity for performance, misdirect team energy, avoid clarity and accountability, and how these gaps impact culture, consistency, and ultimately results and revenue.

A conversation with long-time multifamily industry veteran, and a nationally recognized speaker, the fabulous Cindy Clare, Chief Operating Officer of Bell Partners... discussing why cutting L&D in a tightening market can be a costly mistake, how it extends beyond training into leadership, culture, and career pathing, and how strategic investment drives measurable performance, associate engagement, and retention across multifamily operations.

A conversation with longtime multifamily industry veterans, Terri Clifton, President of Better World Properties, and Michael Knight, the Executive Vice President of Better World Properties... discussing how the fallout from early 2020s value-add deals is reshaping multifamily, including who absorbs losses across the capital stack, why expectations must reset for owners and lenders, the renewed focus on operational discipline and rent fundamentals, and how competing on service, culture, and back-to-basics execution is critical in a more price-sensitive renter environment.

A conversation with long-time multifamily industry veteran, and a member of the Houston Apartment Association Hall of Fame, Suan Tinsley, and Chelsey Holderness, the Founder of The Jolly Trolley Foundation... discussing how The Jolly Trolley Foundation brings movement-based enrichment and early education into multifamily communities, creating meaningful on-site impact that supports children’s emotional, social, and developmental growth while offering owners and operators new ways to enhance resident experience and engagement.

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge, the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack consolidation and vendor rationalization, centralization’s stabilization across front office and screening functions, and why 2026 is shaping up to be a disciplined year of refinement, simplification, and execution rather than reinvention.

A conversation with longtime multifamily industry veteran, the fabulous David Creek, the Director of Maintenance with Milhaus... discussing why rushed onboarding in multifamily maintenance creates hesitation and mistakes, and how intentional Day One structure, clear communication channels, defined standards, embedded safety training, property-specific walkthroughs, rotating mentors, and consistent follow-up transform new hires from simply handed keys into confident, well-developed professionals.

A conversation with long-time multifamily industry veteran, a developer and investor, the fabulous Daniel Kaufman, the President of Kaufman & Company... discussing the split between market narratives and underwriting reality, why renting is outperforming owning in today’s affordability reset, where deals still pencil when risk is mispriced, and a disciplined 2026 playbook focused on supply, entry basis, stress-testing, and buying with a true margin of safety.

A conversation with long-time multifamily industry veteran, the fabulous Shelley Watson, Executive Vice President of Operations of Morgan Group... discussing why, despite the industry’s focus on AI and automation, true competitive advantage comes from disciplined leadership, EOS implementation beyond the executive team, weekly scorecards, and the “Desert Island Test,” the power of Rocks and alignment, and how solving root issues through clarity and structure ultimately creates speed, freedom, and sustainable advantage. Multifamily's Next ...

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge, the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack consolidation and vendor rationalization, centralization’s stabilization across front office and screening functions, and why 2026 is shaping up to be a disciplined year of refinement, simplification, and execution rather than reinvention.

A conversation with longtime multifamily industry veteran, the amazing Steve Sise, the Chief Operating Officer at Golub & Company... discussing the transformation of Chicago’s 44-story, 980,000-square-foot 30 North LaSalle through the City’s LaSalle Street Reimagined TIF Program, exploring why the building’s floorplate, elevators, and layout made converting the lower third into 349 apartments feasible, the operational and perception challenges of mixing office and affordable housing, and how public-private partnership, sustainability, and adding residential density are reshaping the Chicago Loop into a more vibrant, resident-driven downtown.

A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal friction, and how clear approvals, clean invoicing, shared accountability, and timely payments reset the relationship to build trust, protect both sides, and ultimately benefit residents and communities.

A conversation with longtime multifamily industry veteran, Dally Ward, the Owner and CEO of Forward Property Management Solutions... dives into the quiet warning signs that signal trouble long before the numbers slip, as Paul and guest Dally Ward unpack how over-reliance on occupancy, missed operational patterns, delayed decisions, and lack of clarity can quietly erode cash flow, team morale, and resident trust, and what experienced operators do to reset struggling assets before they truly break.

A conversation with an influential leader in multifamily operations and a high-profile consultant for some of the biggest names in the industry. She is a Senior member of the NAAEI Faculty, a CAM and CAPS certified expert, and a frequent speaker on the national stage, the fabulous Kim Hurd, the Founder of Truly Hurd... exploring why NOI is a byproduct of human behavior, not spreadsheets, this episode challenges leaders to escape the management trap, build a culture of worthiness that creates stickier teams, and replace box-checking training with real pathways to promotion, while offering clear executive take-homes like the 80/20 people rule, “clear is kind” feedback, and auditing the why behind every task to drive both performance and retention.

A conversation with longtime multifamily industry veteran, the amazing Steve Wunch, a Multifamily Guru and national industry speaker… discussing why multifamily is a much smaller world than it seems, how resilience and professionalism during layoffs or tough exits can become a long-term career asset, why honesty does not require burning bridges, and how leaving with integrity and grace can lead to referrals, rehires, and unexpected full-circle moments years later.

A conversation with longtime multifamily industry veteran, the fabulous Dan Brisse Managing Partner with Granite Towers Equity Group... discussing how a two-time X Games gold medalist overcame the fear of financial instability after sports by leveraging multifamily real estate, unpacking the pillars of passive income, inflation hedging, and tax efficiency, while sharing real-world value-add case studies, capital-raising strategies, and practical advice for investors looking to build durable, long-term wealth beyond their primary career.

A conversation with longtime multifamily industry veteran, the awesome Ken Doble, Partner with Quantitive Realty Capital... discussing why effective AI use in property operations is not about mastering clever prompts but about letting AI refine the prompt for you, reverse-engineering proven work, building repeatable systems instead of one-off queries, applying a simple 3×3 filter to decide what should be automated, and even having AI interview you first so leaders can use AI as operational infrastructure that reduces costs, removes headaches, and delivers clearer, more consistent results across multifamily portfolios.

A conversation with a long-time multifamily industry veteran, the fabulous Stephanie Gubiotti, an Advisor with the Foundation for Innovation in Real Estate... discussing the real, on-the-ground realities of multifamily operations, why proptech and innovation often fail in practice, what actually works when people, process, and technology align, and how trust, lived experience, and responsible innovation are shaping a more sustainable future for operators, teams, and residents alike.

A conversation with long-time multifamily industry veteran, the fabulous Katie Nelson, the Chief Executive Officer of Lustra Multifamily Consulting… discuss how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

A conversation with long-time multifamily industry veteran, the amazing Carrie Green, COO and Partner of Sisters Property Management... discussing how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

A conversation with a long-time multifamily industry veteran, a multifamily industry consultant, the fabulous Stacey Hampton, Founder and Principal Consultant with Asset NOI Consulting... discussing why month-over-month collections beat occupancy and delinquency, how YTD turnover exposes “false positive” retention, the urgency of tracking not-ready vacant-not-leased, using applicant screening risk mix to curb bad debt, and comparing residents owing over one month to eviction filings to forecast real vacancy risk.

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results..

A conversation with longtime multifamily industry veteran, the awesome Liz Ayala, the Administrator, with Valley Village Retirement Community, and a fabulous supplier partner to the multifamily industry, Mo Hussein, the CEO of Balanced Asset Solutions... discussing how renters now expect empathetic same-day communication, the shift to empathy and proactive service, real results like noise and smoke monitoring cutting complaints by 98 percent, and how integrated systems, automation, dashboards, predictive analytics, and RPA help teams work faster while staying human.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond… discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar, the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust, and better outcomes for residents.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran and industry thought leader, the amazing Ken Doble, the Founder of Quantitative Realty Capital... discussing how the "full but failing" mindset masks early signs of trouble like stagnant rents, aging rent rolls, and deferred maintenance, plus how lazy ownership, misaligned management, and poor leasing practices create a slow-motion collapse—and what it takes to reverse the spiral using real accountability, retraining, and the Five P’s Framework.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, and a wonderful supplier partner to the multifamily industry, the amazing Jonna Smith, the owner of peoplezest …discussing how to take control of your multifamily career, including upskilling, reskilling and seeking your own leadership style.See omnystudio.com/listener for privacy information.

A conversation with a wonderful supplier partner to the multifamily industry, the fabulous Katie Ritter, the National Director with Widewail...discussing Widewail's 2025 Voice of the Resident Report, created from one million Google reviews...what both the positive and negative reviews indicate about the current state of the multifamily industry.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and industry thought leader, the amazing Lori Snider, Director of People Operations with Redpeak… discussing what today’s multifamily managers need to succeed, how leaders can better support and grow them, and practical strategies to overcome roadblocks like a lack of time, planning, or alignment to ensure they continue developing into high-impact leaders.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading multifamily thought leader, the awesome John Griggs, the Co-Founder & Co-CEO of Presidium… discussing capital constraints in today's financing climate, the domino effect of distress on deal flow and operations, municipal roadblocks to development, and why North Texas may outperform other metros despite ongoing challenges.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, who is a sought-after international speaker and author, the fabulous Donna Lee, a coach, business consultant, and the owner of Donna Lee by Design... Discussing the damaging disconnect between corporate executives and on-site staff in the multifamily industry, the dangers of a “yes man” culture, and strategies for fostering transparency, accountability, and honest feedback to rebuild trust in leadership.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar, the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust, and better outcomes for residents.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, he is a multifamily media icon, and the Chairman of the Multifamily Innovation Council, the fabulous Patrick Antrim, also the Founder and CEO of Nectarflow… discussing how AI tools like ChatGPT are transforming the renter journey, why operators must shift from SEO to AEO, how to stand out in a sea of identical marketing, and how AI can scale authenticity while staying rooted in timeless marketing truths like storytelling, trust, and emotional connection.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran and industry thought leader, the amazing Ken Doble, the Founder of Quantitative Realty Capital... discussing how the "full but failing" mindset masks early signs of trouble like stagnant rents, aging rent rolls, and deferred maintenance, plus how lazy ownership, misaligned management, and poor leasing practices create a slow-motion collapse—and what it takes to reverse the spiral using real accountability, retraining, and the Five P’s Framework.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and industry thought leader, the amazing Lori Snider, Director of People Operations with Redpeak… discussing what today’s multifamily managers need to succeed, how leaders can better support and grow them, and practical strategies to overcome roadblocks like a lack of time, planning, or alignment to ensure they continue developing into high-impact leaders.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond… discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose.See omnystudio.com/listener for privacy information.

A conversation with a leading supplier partner to the multifamily industry, the fantastic Mo Hussein, the CEO of Balanced Asset Solutions… discussing where automation delivers the biggest impact in multifamily operations, how to avoid automating the wrong tasks, and what separates top-performing operators who use technology to create clean data, scalable processes, and consistent results.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading multifamily thought leader, the awesome John Griggs, the Co-Founder & Co-CEO of Presidium… discussing capital constraints in today's financing climate, the domino effect of distress on deal flow and operations, municipal roadblocks to development, and why North Texas may outperform other metros despite ongoing challenges.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading multifamily consultant, the fantastic Tasha Koopman... discussing how the post-COVID business model, delayed developments, and budget shortfalls are reshaping multifamily, with practical tips for operators on cutting costs, boosting occupancy through grassroots marketing, and building community with creative strategies like photo ops, crawfish boils, and scented resurfacing to stand out in a crowded market.See omnystudio.com/listener for privacy information.

A conversation with a wonderful supplier partner to the multifamily industry, Mark Fiebig, the Founder and CEO of payscore, and Tony Sousa, the Founder of Sousa Consulting… discussing how automating income and ID verification compresses the lead-to-lease timeline, reduces vacancy loss, enhances ease of use for prospects and onsite teams, and drives faster, more accurate leasing decisions without sacrificing fraud prevention.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading utility management practitioner in the multifamily industry, the fantastic Mary Nitschke... discussing the current state of recycling and composting regulations, the disconnect between resident sustainability values and actions, and practical solutions to combat illegal dumping, reduce contamination fees, and uncover hidden waste hauling costs in multifamily communities.See omnystudio.com/listener for privacy information.