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PODCAST · business
New Normal - DIGITAL.DONE.RIGHT.
by Andrew Maher
Big changes began in 2020 and many were surprised. The internet became a place where not just entertainment and information was found and enjoyed but many people found they needed it to get stuff done. What I was not able to achieve in the last 10 years, a virus did in 4 weeks: moving experiences into the digital world. I search out people who and ask them questions like:- What is innovation for you?- How do you and your company adapt to new ways of working?- Are you trying new ways to communicate with colleagues and customers?- What works and what doesn't work?- How do you create great digital experiences over and over again?This podcast covers these topics and brings together interesting experts from around the world to share their experiences, thoughts and insights.Join me! / Andrew
Episodes
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Leo Prada: End of a Project
Leo Prada from #MeetLeosContacts is on the show! Today is a special interview as Leo has announced the end of his unique program. Over the last year Leo has invited people he is connected with on LinkedIn to send him a video of themselves. He then shares that video to his over 20.000 followers. I...
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Cristin Cornell Tarr - Innovation Requires Curiosity
Cristin Cornell Tarr is a professor of branding, marketing, and customer experience at the University of Denver. I wanted to learn more about how branding plays a role in #CX or customer experience, particularly online experiences. I come away with lots to think about and to work on. I hope you...
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Nigel Williams: Going Small
Nigel and I worked together for over 15 years. We had big corporate jobs which took us around the world a few times. A bit embarrassing looking back on it but, well, those were the times. Today Nigel, like me, has downsized his organization focussing on local but also small businesses as well as...
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Will Helliwell: Productivity & Creativity
I met Will on Twitter when I began learning about Notion.We talk about Notion in this podcast and Descript & Click-Up as applications which let you be more productive. Will is all about improving productivity as well as making music. We talk about: How an app like Descript can make you a…
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Steve the Intern Rodeo Labs: Learning to Let the Team Run
I had interviewed Stephen last September so, why again? I wanted to deliver a customer testimonial; personally. I wanted to close a loop which began when I met him in his offices for that first interview. Rodeo Labs makes custom bikes, the gravel type. Oh, and no motors! I have come to love to...
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Ruth Fisk Smart Communications: Hyper Personalized Experiences
What experiences have you made with your insurance company? Perhaps you have never needed to contact them and that’s great. But when that time comes, how will they handle your case? Ruth Fisk brings more than three decades of experience in the insurance industry to her role as the VP, Insurance...
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Russel Lolacher BC Transportation & Infra: Social Customer Service
Social media and public service. Wow. This sounds like an exciting episode, I know. But hang on! This really gets into the meat and potatoes of making social media work for you! Russel Lolacher has been in social media from the beginning also in his role of director of web and social media…
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Sabrina Bernat Winter Park Library: New Age Librarian
Libraries. What do they mean to you? Me, it’s been a while and when I need a change of scenery it is usually a coffee shop. I spent a week in March 2022 working from a library in Florida. Yeah, sun was shining and I still went almost every day to get work done. I recorded 3 podcasts while there…
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Adrian Swinscoe Punk XL: Experience Anthropologist
ICYMI - Interview from October 2020 Adrian Swinscoe is a punk; a real punk. He has his two feet on the ground but doesn’t shy away from telling others what it is whether from the stage, through his books or in conversation and workshops; “pull your damn socks up!”. This is what makes Adrian...
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Leo Prada Solvd: #MeetLeosContacts Sharing is Caring!
What do you do when you have amassed over 20,000 connections on LinkedIn? That is exactly what Leo Prada was thinking when he began his #MeetLeosContacts program. Leo now offers his status to any of his connections to let them pitch themselves to the broader community. Leo has not always been…
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Maarten Copini NTT: CX, UX & EX - It is ALL about the Experience
I spoke with Maarten Copini European Practice Lead running the Customer Experience practice at NTT. We talk about the state of Employees and how many are just burned out and how the new “leaders” who have adapted their ways to consumers during the pandemic will be leading the way when this ends.…
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Jen Clinehens Choice Hacking: Understanding why you Choose what you Choose
Why can Starbucks sell a $7 cup of coffee? Why did you binge Netflix knowing you had classes in the morning? Why are you so dedicated to that fitness trainer? We, as humans, react to stimuli. We react to things we see but also might not. The field of behavioural psychology is full of concepts…
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Amber Naslund LinkedIn: What people get wrong on LinkedIn
I interviewed Amber in July 2020. Today it is the end of January 2022. If you listen to the episode you will hear me at the end say I want to get this show out quickly, faster than normal. ICYMI as I am finally releasing what was a really wonderful conversation I had now after all this time. We...
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ICYMI - No You Didn't & I'm Embarrassed
This is an admission, an admission of failure. I have many podcast interviews sitting on my hard drive for many months which I have not published. I've not even finished processing them. I feel bad that I have done that. I took people's time and didn't deliver. I am making a promise in the next...
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Ben Baker Communicate Your Why: Finding Your Story
Executive Producer | Communicate Your Why Podcast Network I connected with Ben over LinkedIn in 2019 as I was giving away PUNK CX by Adrian Swinscoe and Ben had won a copy. As I mention in more detail during the interview I never really checked out what he did. That is until this summer. As...
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Howard Tiersky FROM: Is Garlic a Meal?
I got a chance to speak with Howard Tiersky. Howard is CEO and Founder of FROM. FROM, The Digital Transformation Agency and we talked about Digital Transformation, Innovation and why these buzz words matter but also don't really matter. Howard has been working with many really big name industries...
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Chris Nolte Propel Bikes: Making Change
This time I traveled to Brooklyn, NY to meet a bike shop owner. Yeah, a guy selling bikes in NYC. This conversation is one I am really excited about as Chris Nolte sold me my current e-bike. Yes, all the way from NYC to Germany he sold me my bike. Well, not that he gets any commission for it…
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WSU & Smart Communications: Making Forms Work For You!
I got to talk with Daniel Saffioti, Deputy Chief Information and Digital Officer, Western Sydney University and Nick Smith, GM of APAC, Smart Communications, on how they took the traditional application processes online and not only that, made them Smarter! We talked about the challenges WSU had...
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Stephen Fitzgerald: Don't Doubt Yourself
Colorado Tour 3/3 (sorry, first bit of audio is not my best) Introducing Stephen This interview took some time and some prep. I was pointed to Stephen at Rodeo Adventure Labs by a previous interview guest back in April. This is part of my ‚thing‘. I ask my guests to suggest another person I might...
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Dave Skiba: Leaving Space
This podcast is about designing digital experiences Colorado Tour 2/3 Introducing Dave Skiba Today I get to talk with an old colleague and friend and great supporter of my innovation and leisure life and was instrumental to my 2 US patents during a previous time we worked together. David Skiba is…
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Ajay Kapoor: How Signs Communicate with People
Colorado Tour 1/3 Ajay Kapoor some of my listeners and readers of the blog will know. And to get it out there right up front of all the people I worked for during my career he was by far the #1 leader. He taught me to challenge the traditional thinking and approached I had learned/adopted from...
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Fletch: Damn You Social Media!
This is a different podcast format from what I usually do as it was spontaneous but timely. I connected with Mark Fletcher via Zoom as I was hoping to meet him on my recent trip through NYC. I had made a video where he was the person in the story back in August and wanted to talk to him about…
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Daniel Ord: CX World is Full of Amateurs!
Daniel Ord is Founder and Director of OmniTouch International and has spent 30 years in the CX arena. Daniel is first and foremost a teacher. A true teacher at universities & colleagues as well as teaching his clients the foundations of building a successful customer focussed business. He had to...
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James Brown Digital Transformation is Iterative
Todays guest is James Brown, no not that one, but this James is CEO of Smart Communications. We talk about how to manage todays conversations and make them personalised and at scale. Also we talk about why digital transformation is hard and also is never over. And i ask him what his parents think...
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Annette Franz - It Only Took 9 Years to Make this Podcast
This took a while. I know that it is not good podcasting to begin a show sharing my screen with my guest and talking about it. I know better but this had to be done. To see what I shared with Annette follow the link to the blogpost I wrote and it can be found there. Basically, it took almost a...
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Professor? Andrew Prokop - always learning, always sharing
Once again I had the chance to speak with Andrew Prokop about the ever changing digital communication space. He is an inventor, educator and a fascinating person to listen to. Hope you find this episode as enjoyable as I did. Updates I have been learning UI designing while building new...
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Best.Year.Ever. New Normal podcast is BACK
Heck, everyone has had an unusual last year. I am finally coming back with new episodes and some interviews I made last year as the world seemed crumbling together. Today's episode is about my reflection from the last 30 or so years. I made this in January and came to an unusual conclusion. Hope...
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Corona Warning App (Germany) Review NN11
This is just a brief episode which is possibly better to see the video version but I talk about the new Corona Warn App which came out this week in Germany. It has been now only 2 days and almost 8 million downloads in activations have happened. I will revisit this application over the course of...
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Tim Gogal: King of Unpopular Quotes? NN10
Tim Gogal has been in the customer experience (CX) industry for a long time and like me is frustrated with the state of affairs. We recorded this interview right in the middle of a pandemic which is challenging industries to rethink how they approach delivering excellent customer experiences. Tim...
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Andrew Prokop: Is 'this' that moment? NN09
Andrew Prokop has been CEBPing for over 20 years. I did have to jog his memory during this interview but it is true. Whether TAPI, CEBP, bot and web services he has seen most all and still is full of ideas for today's businesses. I have had the chance to interview Andrew over the years and always...
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Nate Brown on Managing Remote Employees NN08
Nate Brown is a first-timer on the podcast but was on an interview with me last year. He is always focused on the experience created no matter where he is or what he is working on. Nate is passionate about the people he works with and knows how to build engaging teams of employees even when those...
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Tobias Goebel - Digital transformation: It took a virus? NN07
Tobias Goebel - Digital transformation: It took a virus? NN07
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CX404 Ep.006 Big Data and Customer Experience Paul Dunay
Interview date: 27. September 2013 Paul Dunay loves marketing and has his own unique approach to it. He also has a nose for data and has been looking closely into how data and the customer experience play a role together. This is why he made an ideal interview partner on this CX404 show. Paul is…
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CX404 Ep.005 Dont Forget Your People (Kate Nasser The People-Skills Coach)
Kate Nasser is "The People Skills Coach" and makes it a point to not let us forget how important those skills are when delivering customer service. In this wonderful exchange with Kate we discuss how these skills extend into the digital world of services.
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CX404 Ep.004 Situational Awareness and Customer Service (Russel Lolacher The Upsell)
Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it could have been done differently or better. Sometimes, we are surprised at what we see. A previous girlfriend got tired of listening to his analysis and so he decided to start...
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CX404 Ep.003 The Keys to Satisfied Customers (David McQuillen The Sufferfest)
David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial institution like Credit Suisse and OCBC running their customer experience programs. He shares with us his experiences of what challenges those companies have in addressing the modern...
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CX404 Ep.002 Fonolo Improving the Customer Experience
This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into the fabric companies already have to improve the customer experience. Plus some hope for 2013 and scoop on their upcoming new customer. Improving the Customer Experience? An...
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CX404 Ep.001 Inauguration of Customer Experience 404 Podcast
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
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ABOUT THIS SHOW
Big changes began in 2020 and many were surprised. The internet became a place where not just entertainment and information was found and enjoyed but many people found they needed it to get stuff done. What I was not able to achieve in the last 10 years, a virus did in 4 weeks: moving experiences into the digital world. I search out people who and ask them questions like:- What is innovation for you?- How do you and your company adapt to new ways of working?- Are you trying new ways to communicate with colleagues and customers?- What works and what doesn't work?- How do you create great digital experiences over and over again?This podcast covers these topics and brings together interesting experts from around the world to share their experiences, thoughts and insights.Join me! / Andrew
HOSTED BY
Andrew Maher
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How many episodes does New Normal - DIGITAL.DONE.RIGHT. have?
New Normal - DIGITAL.DONE.RIGHT. currently has 38 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is New Normal - DIGITAL.DONE.RIGHT. about?
Big changes began in 2020 and many were surprised. The internet became a place where not just entertainment and information was found and enjoyed but many people found they needed it to get stuff done. What I was not able to achieve in the last 10 years, a virus did in 4 weeks: moving experiences...
How often does New Normal - DIGITAL.DONE.RIGHT. release new episodes?
New Normal - DIGITAL.DONE.RIGHT. has 38 episodes. Check the episode list to see recent publication dates and frequency.
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You can listen to New Normal - DIGITAL.DONE.RIGHT. on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts New Normal - DIGITAL.DONE.RIGHT.?
New Normal - DIGITAL.DONE.RIGHT. is created and hosted by Andrew Maher.
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