Page it to the Limit

In this two-part episode, Tessa joins Mandi and Daniel to talk about the launch of Built for Devs and how DevRel can enhance the work of product teams.

How much damage can one bad deployment do? In the case of Knight Capital, enough to destroy the company. Join us as we dig into this notorious software failure and the lessons that we can learn from it.

This week, Daniel and Mandi discuss the new book "Frictionless" by Nicole Forsgren and Abi Noda.

Every founder takes their own path, from the first project, to the first hire, to scaling their business. Prashanth Tondapu, CEO of Innostax, shares what his journey has looked like as the founder of a technical consultancy.

AI is changing the way a lot of technical teams are doing their jobs, and security teams are no exception. In this episode, we talk with Oren Saban of Mate Security about the impact of AI on the security space and the potential for increasing the success of security teams.

You've probably heard of MTTR. That alone is a big reason why it comes up in discussions about improving incident response. But is MTTR the correct metric? Is it enough? There's plenty to debate about MTTR. Rich joins Mandi to talk through some of what PagerDuty engineers are thinking about MTTR.

The transition from traditional monitoring technologies to modern observability tools can leave teams confused. Satbir Singh joins us to talk about the new goals of observability tooling and how it will help teams conquer challenges in complex systems.

Today’s episode is about technical debt, not as a cautionary tale, but as a lens. We take a closer look at where debt comes from, how it quietly rewires teams, and why paying it off is rarely just a matter of “cleaning up code.” Along the way, we’ll examine two real-world stories: one where unaddressed debt led to a $440 million disaster, and another where a company used an infrastructure overhaul to rebuild architectural trust. This is about more than code. It’s about momentum, memory, and the systems we inherit.

Alert fatigue can happen to anyone working in environments with a lot of signals from different sources. In security, teams are dealing with potential threats reported by tools running across the organization. Dealing with all the alerts, whether they are positive, negative, false positives, false negatives, is a lot of mental stress and requires cognitive capacity that can be depleated. In this episode, we speak with Boaz Barzel, Field CTO at OX Security, about his research on the subject.

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After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future

Right before hoping on stage at PagerDuty on Tour London, Andy Slater joins us to chat about automation and how at Specsavers they scaled from 0 to over 1000 automated runbooks

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.

Right before their session at PagerDuty on Tour London, Laura Morgan joins us to chat about first incident stories, the future of AI in Spotify and more.

Dotan Horovits joins us this week to chat about what's been going on in the world of Open Source, license changes, and community forks.

It's the end of a very busy year, with a team that is half brand-new! The gang's all here for our 2024 wrap episode.

This week, Mandi talks to our newest Dev Advocate, Daniel Afonso. Daniel joins our team in Portugal.

This week, Groundcover CEO and Co-Founder Shahar Azulay joins us to talk eBPF and what's next in observability.

This week we chat with our newest Developer Advocate, Sid Verma.Sid will be speaking at the DevOps Vancouver Meetup on October 29! Sign up if you're in the area!Visit the new PagerDuty Commons community site!PagerDuty.comEpisode edited by Mandy MooreTranscripts by Rev

Incidents are stressful, but we can use them to learn more about our systems in order to improve. What can we do about incidents that happen with the vendors we rely on? Jeff Martens returns to the show to talk about managing vendor incidents.

It's time to get back to learning! This month's book club pick is *Confident DevOps* by Mark Peters, and Mark joins Mandi to chat about the book.

It's time to get back to learning! This month's book club pick is *Confident DevOps* by Mark Peters, and Mark joins Mandi to chat about the book.

Brandy Smith, Staff Solutions Engineer at Grafana Labs, joins the show to talk Grafana, Observability, Open Telemetry and her cool Raspberry Pi projects!- Grafana Labs. Join the community.- Brandy's post on monitoring AWS Fargate.- Get started with Grafana and Java- Prometheus- Network Monitoring with Grafana and Prometheus- Open Telemetry- [Raspberry Pi- PagerDuty Home Page- Episode edited by Mandy Moore- Transcription by [Rev](https://rev.com)

This week Brandy Smith joins Mandi to talk all things Grafana, and some cool Raspberry Pi projects!

Sometimes an operations problem feels like waking up with amnesia on a spaceship orbiting another star. This month Joe Block joins Mandi to discuss Project Hail Mary by Andy Weir.

Time for some summer reading! Elora and Mandi talk about crypto, Walmart parking lots, and money laundering.

Time for some summer reading! Elora and Mandi talk about crypto, Walmart parking lots, and money laundering.

Refactoring code can be a big job and take weeks or months. But what about just doing a bit of 'tidying'? This month, we talk about Kent Beck's new book, *Tidy First?*.

This week we change gears a little bit to chat with Michelle Glauser, Founder and CEO of Techtonica, about starting and running an organization that helps underrepresented folks train for and obtain jobs in technology.

This month our book club features Flow Engineering: From Value Stream Mapping to Effective Action, out May 14, 2024 from IT Revolution Press. The authors, Steve Pereira and Andrew Davis, join Mandi to talk about the book, the practice of Value Stream Mapping, and achieving Flow in an organization.- Learn more, join the newsletter and office hours at https://flowengineering.org/ - Order Flow Engineering, available May 14, 2024- More on OODA- If you're not familiar with the parable of the blind men and the elephant- Our prior episodes with Helen Beal on Value Stream Management and Dominica DeGrandis on Making Work Visible- PagerDuty Home Page- Episode edited by Mandy Moore- Transcripts by Rev

This month our book club features Flow Engineering: From Value Stream Mapping to Effective Action, out May 14, 2024 from IT Revolution Press. The authors, Steve Pereira and Andrew Davis, join Mandi to talk about the book, the practice of Value Stream Mapping, and achieving Flow in an organization.

Winglang - A programming language for the CloudWinglang PlaygroundWing CloudPagerDuty Home PageEpisode edited by Mandy MooreTranscripts by Rev

A writeup of a talk by Breanne about doing transformative work in sometimes-reluctant orgs. A Diana Initiative talk by Breanne about becoming a security partner, and an accompanying Gusto blog post on the subject.Reinventing Cybersecurity, edited by Jasmine Henry, is free and has a chapter from Breanne about cultivating a positive and open security culture.Read the Fantastic Manual from BSides 2022 talks about knowing what to document and how to keep the right information out there in the right form.When it comes to talking about security partnership, this pair of Netflix posts are about as definitive as it gets: one and two.PagerDuty Home PageEpisode edited by Mandy MooreTranscripts by Rev

Dealing with legacy systems is challenging for both technical and organizational reasons. This book explores various aspects of dealing with older systems, organizing teams and projects to modernize them, and cope with the process. Hannele and Mandi cover some of the highlights of this excellent book.

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In this episode, we welcome Nora Jones, Founder and CEO of Jeli, which PagerDuty acquired in 2023. We talk with Nora about expanding incident response into incident management and learning from incidents to improve reliability.

What is a software *engineer*? Software drives so much of our everyday lives, yet software development as a field has not adopted the kind of licensure other engineering disciplines have long been subject to. Hannele and Mandi discuss this classic set of essays by Steve McConnell, covering many of the same questions we still have today.

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If you've ever been in a conference talk or been chatting with somebody and they say, 'You really should read this book. Here's this thing that I learned from this book that really made a difference for me', we've been there too, and we're going to read some of these books for you. Our first book club book is Close to the Machine: Technophilia and its Discontents by Ellen Ullman. Mandi is joined by Tara King to chat about the book and their thoughts.

Additional Resources:Powertools for AWS LambdaPythonTypeScriptJava.NETPowertools for AWS Lambda - AutomationPowertools for AWS Lambda - DiscordWorking in Public: The Making and Maintenance of Ope Source Software by Nadia EghbalPagerDuty Home PageEpisode edited by Mandy MooreTranscripts by Rev

Platform Engineering. You've probably heard it mentioned, maybe discussed if your team would benefit from it. What is platform engineering, and why are organizations looking for solutions? This week we talk with Abby Bangser, Principal Engineer at Syntasso and lead of the Platforms Working Group for CNCF to learn more.

Our team has had a busy year. We've welcomed new members and gotten to chat with lots of great folks all over. This week we chatted about some of the things we enjoyed about 2023 and what we're looking forward to in 2024.

Use cases for the Python programming language are everywhere. This week we talk to Mike Fiedler, Security and Safety Engineer for PyPI about keeping those use cases secure, working in Open Source, and sending Python to space.

his week we talk to Matt Davis about how leaders can build a culture of learning in modern organizations. Leaders foster continuous learning opportunities for teams and help employees cope with environments where change is constant."

For our 100th episode, we reached out to the folks who have been at PagerDuty the longest, and asked them to share some of their stories with us and with you! These folks are from all over PagerDuty and had some amazing one-of-a-kind experiences.

Working with older monolithic applications can be cumbersome, and many organizations have taken the journey to devolve their monolith into smaller individual services. That path isn't for everyone, and JJ Asghar joins us to talk about when to just let your monolith keep on doing its thing.

J. Paul Reed returns to the show to talk more about a series of posts he published on Medium discussing how likely post-incident action items are to be completed.

This week we welcome to the show Manuel Pais who is the co-author of "Team Topologies: Organizing business and technology teams for fast flow". Manuel will walk us through some of the concepts that enable companies to deliver value more frequently and effectively to their customers by organizing their teams in an optimized way.

Threat modeling is one of those things that teams say they should be doing, but many never quite do it. Putting together a formal threat model with input from the whole organization is daunting. Where do you start? Where do you draw the line? In this episode we talk to Gene Gotimer about how to approach threat modeling without losing focus and getting too off track in what-ifs.