PODCAST · business
Pat Perdue's Customer Experience Podcast
by Pat Perdue
Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
Episodes
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Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation
In this episode we sit down with two of Canada's leading entrepreneurs in the spa industry and take a close look a how each of them responded to the COVID-19 lockdowns, discovered new ways to innovate, and emerge from the worst of the pandemic lockdowns ultimately stronger than they were...
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Jean-Guy de Gabriac: Achieving That "WOW" Experience in a World-Class Spa
Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you into your better self. Our guest today, Jean-Guy de Gabriac, is one of…
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Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event
Super glad to be back with you! I took some time away from the podcast during this pandemic. And now that I'm back and this is going to be a GREAT show for you! Now that COVID is becoming part of our history, things are OPENING UP! We have the pandemic on the run! People are thinking about what...
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The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor
SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade. So much so that retailers were getting super creative to find a way to bring you into the store. In-store mini concerts, dining options like great coffee shops or pop-up kitchens, were becoming a...
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Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels
SHOW NOTES Let’s say you ran a business. I’m not going to tell you what kind of business. I’m going to let you guess.In this business, your customers spend a lot of time, and consideration choosing which of your products they’re going to buy from you. Often they select only the components, and...
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Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York's Top Hotels
SHOW NOTES Let’s say you ran a business. I’m not going to tell you what kind of business. I’m going to let you guess.In this business, your customers spend a lot of time, and consideration choosing which of your products they’re going to buy from you. Often they select only the components, and...
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Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
SHOW NOTES About Today's Episode What would it take for you to go to a brick and mortar, say clothing store. Would you browse through the clothes on the hangars? Would you try stuff on? Stuff that other people might have tried on? And what would THAT be like? In a small change room that someone...
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Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
SHOW NOTES About Today's Episode What would it take for you to go to a brick and mortar, say clothing store. Would you browse through the clothes on the hangars? Would you try stuff on? Stuff that other people might have tried on? And what would THAT be like? In a small change room that someone...
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Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of Norway's leading Natural Language Processing AI companies, and Ramtin Matin, Lead Technological Strategist at SpareBank 1 SR-Bank, one of Norway's oldest, and most respected, financial...
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Boost AI, and how AI is helping Norway's SR Bank Maintain their Customer Promise During Covid-19
SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of Norway's leading Natural Language Processing AI companies, and Ramtin Matin, Lead Technological Strategist at SpareBank 1 SR-Bank, one of Norway's oldest, and most respected, financial...
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Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better
SHOW NOTES Today's guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual - which enables social ordering from restaurants in major cities across North America, The UK, and Australia. In this wide-ranging conversation, we talk about: a) How digital in traditionally non-digital...
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Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better
SHOW NOTES Today's guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual - which enables social ordering from restaurants in major cities across North America, The UK, and Australia. In this wide-ranging conversation, we talk about: a) How digital in traditionally non-digital...
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Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off
SHOW NOTES Today's guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn: a) How focusing on Customer Experience can...
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Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off
SHOW NOTES Today's guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn: a) How focusing on Customer Experience can...
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Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It
SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are simply a way of life among competitive companies today. There is huge pressure at all levels of just about every organization to innovate. Do something new. The pressure to constantly...
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Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It
SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are simply a way of life among competitive companies today. There is huge pressure at all levels of just about every organization to innovate. Do something new. The pressure to constantly...
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Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.
SHOW NOTES What happens when a data whiz teams up with a policy and communications guru? Turns out it’s a very happy marriage – both literally and figuratively in a customer experience and business sense. My guest today, Gary Edwards, is ½ of Golfdale Consulting. Here’s why I wanted you to meet...
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#1 Amar Sidhu, SVP at ADP Canada on How to Improve Employee Engagement by 17% - Pat Perdue's Customer Experience Podcast
In this first ever Yay Monday! episode, my guest Amar Sidhu, SVP Service Delivery and Production at ADP Canada, walks us through what is essentially a how-to manual for improving employee engagement scores an incredible 17 percentage points over a two ...
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ABOUT THIS SHOW
Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
HOSTED BY
Pat Perdue
CATEGORIES
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Frequently Asked Questions
How many episodes does Pat Perdue's Customer Experience Podcast have?
Pat Perdue's Customer Experience Podcast currently has 20 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Pat Perdue's Customer Experience Podcast about?
Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
How often does Pat Perdue's Customer Experience Podcast release new episodes?
Pat Perdue's Customer Experience Podcast has 20 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Pat Perdue's Customer Experience Podcast?
You can listen to Pat Perdue's Customer Experience Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Pat Perdue's Customer Experience Podcast?
Pat Perdue's Customer Experience Podcast is created and hosted by Pat Perdue.
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