Qnity Lightbulb Moments

In this episode of Lightbulb Moments, Tom Kuhn talks with Sudheer Koneru, CEO of Zenoti, about key insights from the 2026 Beauty & Wellness Benchmark Report.They break down flat industry growth, declining new guest traffic, and why “calendar inflation” is hurting bookings. The conversation also explores how top performers are driving results through better utilization, memberships, and online booking—not just more marketing.Plus, a look at how AI is transforming salon operations, from scheduling to smarter decision-making.

In this episode of Lightbulb Moments, Tom Kuhn sits down with Ameet Kallarackal co-founder and CEO of Glammatic, to explore how the salon industry is evolving and what it takes to stay competitive.Ameet shares insights from working with hundreds of premium salons, breaking down how search behavior is shifting and what that means for attracting new clients. From changes in web traffic to the growing challenge of getting guests to return for a second visit, this conversation highlights the trends shaping growth right now.They also discuss why your website remains the “mothership” for new client acquisition and simple ways salons can adapt in a rapidly changing digital landscape.The episode closes with a personal reflection from Ameet on growth and gratitude, proving that some of the most impactful lightbulb moments happen beyond business.

This episode of Lightbulb Moments takes a practical look at how AI is showing up inside the salon business, beyond the hype.Host Tom Kuhn sits down with Ronan Perceval, founder and CEO of Phorest Software, for a real-world conversation on technology, growth, and the future of work in the beauty industry.They break down three powerful AI tools transforming salon operations:Front Desk AI to reduce friction and improve client communicationCheat Sheet to instantly prepare stylists with client insightsReporting AI to turn data into clear, actionable answersBeyond the tools, the conversation explores how AI fits alongside people and systems—and why human connection remains at the core of great salons. They also unpack the real story behind tech layoffs and what AI actually means for salon teams.Plus, Tom connects it all to Qnity’s upcoming 17% Growth Challenge, showing how these tools can drive real results in revenue and performance

In this special mini-episode, Tom Kuhn takes a moment to connect with the audience live from Austin, Texas, and share updates on some exciting happenings in the beauty and salon industry. While our guest Micah Nickens is temporarily unavailable due to jury duty, Tom gives listeners a sneak peek of the incredible story to come—a New Orleans barber whose life was forever changed by a serious brain injury, inspiring resilience, mentorship, and personal growth.In addition to previewing Micah’s story, Tom covers:Updates on The FiLL Conference (May 18–20) and this year’s theme “AND”: combining people + profit, tech + touch, head + heart.Details about the 17% National Growth Challenge, helping service providers increase sales and elevate their business strategies.Early insights from the latest P&L study, highlighting trends in profit, labor costs, and top performers’ strategies.Recommendations for industry-focused content, including Wynn Claybaugh’s episode with Mike Rowe on Hairdressers Rule the World, showcasing the value and opportunities in cosmetology and trades.

In this episode of Lightbulb Moments, Tom Kuhn sits down with Austin-based AI operator Thanh Pham for a fast-paced, eye-opening conversation about how AI is already transforming salons, from marketing and retail to bookings, retention, and beyond.Thanh shares practical, real-world examples salon owners can use immediately, including:Turning messy before-and-after photos into polished, post-ready images in secondsConverting a single photo into high-engagement video contentUsing AI to drive more five-star reviews (hint: it starts with the stylist)Deploying AI “agents” to answer phones, confirm appointments, manage cancellations, and capture missed revenue 24/7Improving inventory management, retail recommendations, and personalized follow-upBoosting client retention through smarter, automated communicationThe conversation also dives into the bigger questions:Will AI replace people — or elevate them?How do we balance efficiency with humanity?And where’s the ethical line between helpful and hollow?If you’re curious, cautious, or completely overwhelmed by AI, this episode will stretch your thinking and give you tangible ideas you can test right away.The future of salons isn’t either human or technology, it’s human and technology.

In this episode of Lightbulb Moments, Tom sits down with leadership coach and Circle facilitator Jodi Ohama for a candid conversation about what’s really happening inside leadership teams today.Drawing from insights in Qnity’s Circle groups and recent workplace research, they unpack the decline in manager engagement, especially among younger leaders and women — and what it means for performance, culture, and retention.They explore:Role overload and ambiguityThe shift from holding people accountable to holding them capableWhy coaching beats tellingThe importance of role clarity and KPI alignmentHow habits like triangulation erode trustIf you’re leading people in today’s fast-moving environment, this episode offers practical insight on building stronger, more engaged teams.

“Data’s Like a Bag of Chips: Insights from the Kim Report”Ever wonder what’s really driving salon revenue, services, and staffing trends? Tom Kuhn sits down with Alain Audet of the Kim Report to reveal the latest anonymized data from thousands of U.S. salons. From revenue growth driven by price increases to why adding staff doesn’t always mean more profit, this episode shows why in the beauty industry, “data is like a bag of chips—you can’t just stop at one number.”Tune in for real insights, lightbulb moments, and the numbers that are shaping the industry.

Kick off 2026 with clarity, focus, and a fresh game plan. In this solo episode of Lightbulb Moments, Tom sets the tone for the year ahead with a powerful reset on intention, focus, and action. He shares Qnity’s word of the year Focus and explains why “not more, but better” is the mindset salons, spas, and med spas need right now.From there, Tom dives into two bold, community-driven challenges designed to tackle the industry’s biggest pressures head-on:The +1 Profit Challenge: a first-of-its-kind cohort helping companies uncover just one extra percentage point of profitability proving that small, focused moves can unlock massive impact.The National 17% Growth Challenge: a proven, team-based approach to sustainable revenue growth that’s already generated millions in new sales and helped practitioners reset their “normal” for good.Packed with real data, practical frameworks, and an energizing call to action, this episode is equal parts strategy session and pep talk. If you’re ready to refine your business, rally your team, and make 2026 a year of momentum, not just motion this one’s a must-watch.

Beauty industry visionary. Inspired leader. Impassioned teacher.Debra Neill Baker serves as Chairman of Neill Corporation with a leadership philosophy rooted in possibility, creativity, and human potential. Known affectionately as the company’s “Chief Energy Officer,” Debra champions a culture where people are encouraged to think bigger, dream bolder, and bring their fullest selves to the work they do every day.Her calling is to inspire deeper, more curious thinking—sparking curiosity, expanding perspectives, and surrounding teams with fresh ideas, new inspiration, and innovative voices. Debra believes that leadership isn’t about directing; it’s about creating an environment where others can thrive, grow, and discover their own brilliance.

In this episode, Tom talks with Chris, head of the tax department at Boyum & Barenscheer, about what salon owners need to know for 2025 taxes. Having guided hundreds of beauty businesses through PPP, ERC, and ongoing tax planning, he breaks down the new rules and how to avoid costly mistakes. Chris shares clear, actionable tips on the tip credit, deductions, and smart strategies for growing or multi-location salons. Whether you handle taxes in-house or work with a CPA, this episode gives you practical guidance to keep your salon profitable and compliant.

This week, Tom chats with Kacy Smith, General Manager of James Griffith Salon, and Tina Ruiz, Operations Director and Managing Partner of Ruiz Salon Group. Kacy, who has spent the past 11 years growing within James Griffith Salon, shares how a front-desk role transformed into a calling rooted in teamwork, healthy challenge, and genuine connection, fueling her passion for creating a culture where both teams and clients feel cared for.Tina brings a contrasting yet complementary perspective, drawing on her Marine background to bring discipline, strategic clarity, and operational excellence to Ruiz Salon, while also exemplifying commitment through achievements like completing an Ironman. Together, they offer insights into leadership, culture, and continuous improvement — grounded in Kacy’s heart-centered approach and Tina’s systems-driven expertise.

In this episode of Lightbulb Moments, Tom sits down with Erin Kuhn Bhansali, President and Partner of Qnity for Schools, to explore the exciting launch of MONEY EDU 3.0, an elevated approach to financial literacy for beauty and wellness schools. Erin shares fresh insights on Gen Z's financial habits, reveals eye-opening survey results from students, and explains how this program is empowering the next generation of salon, spa, and med spa talent with the financial skills they need to excel in their careers post graduation. Discover how schools and employers can tap into this opportunity, connecting with Qnity Schools facilitating the MONEY EDU program to build a financially savvy workforce and fuel economic empowerment across the industry.

Industry Wisdom from a Beauty Powerhouse with Reuben CarranzaJoin host Tom Kuhn with Reuben Carranza, Group CEO of Bansk Beauty and Board Director for Amika, Eva NYC, and Ethique. With four generations of family history in beauty and 24+ years leading multi-billion-dollar brands like Pantene, Olay, and Olaplex, Reuben brings unparalleled perspective on what it takes to elevate professional beauty businesses.Discover why "the beauty industry touches more people every single day than any other profession" and how that creates extraordinary opportunity for salon and spa owners. Reuben shares insights on navigating rapid industry change, the capital markets' bullish outlook on beauty, and his personal "Pep Talk" system for staying grounded as a leader.From someone who "grew up folding towels and sweeping hair" to transforming iconic brands, learn why authentic human connection remains the irreplaceable foundation of our industry—and how to leverage that as your competitive advantage in an AI-driven world.

“Scaling with Soul: Lessons from Milk + Honey’s CEO, Phil Murray”Join us as Phil Murray, CEO of Milk + Honey, shares how he partners with founders to grow their businesses while preserving the vision and culture that made them successful. From pandemic-era expansion to creating luxurious, revenue-driving spa environments, Phil dives into leadership, operational excellence, and the power of designing experiences that keep customers—and employees—coming back.

Business Succession Planning - The What, Who, When & HowIn this episode of Lightbulb Moments, Tom sits down with Heath Smith, Director of Advisory Services, to dive deep into one of the most critical yet overlooked aspects of business ownership: succession planning.Whether you're considering selling your salon or spa in the next few years or simply want to future-proof your business, this conversation breaks down the essential framework every owner needs to understand.Tom and Heath share insights from their collaborative work helping beauty business owners navigate the complex decisions around their company's future. They explore the four key pillars of effective succession planning:What - Defining your business's true focus and value propositionWho - Identifying potential successors, whether internal leaders or external candidatesWhen - Understanding the optimal timing for transition planningHow - Implementing the right strategies and support systemsBeyond just exit strategies, this episode reveals how succession planning can actually strengthen your current operations while preparing for whatever comes next. Tom and Heath emphasize the importance of bringing in the right advisory resources to help you make informed decisions that protect both your legacy and your financial future.If you've ever wondered "what's next" for your business or felt overwhelmed by succession planning, this conversation provides the roadmap you need to move forward with confidence.

The Financial Health Check with Rebecca EzoltJoin host Tom Kuhn with Rebecca Ezolt, Qnity for Business Profit Advisor and former CEO of LL Salon Group. With her journey from Brand and Marketing Director to CEO in the pro beauty industry, Rebecca brings unique insight into salon and spa financials.Rebecca reveals why your P&L statement is like a medical exam for your business—providing the diagnosis and roadmap needed for sustainable growth. She understands the beauty industry runs on creativity, not spreadsheets, but like choosing broccoli over candy, embracing financial analysis is essential medicine for long-term business health.Discover actionable insights to transform your salon or spa from surviving to thriving, from someone who's mastered both sides of the beauty business.

How the Owner Mindset Transformed Sharah from MT to Multi-Location Success.Based in Eugene, Oregon, Qnity Guide Sharah Madrone shares her journey from massage therapist to owner. This inspiring entrepreneur has fully empowered her team to make decisions while maintaining intimate business knowledge from a high-level leadership role. By implementing key structures in her business, Sharah takes 8 weeks off a year while her salons continue to thrive. Her practical approach demonstrates how owners of all sizes can achieve greater balance and deliver impressive business results. A passionate advocate for goal-setting transformation, Sharah believes deeply in tools that drive real change and will share insights on methodologies that boost growth, execution, profit, leadership, and engagement.

Deep insights from Marketing Mastermind, Ameet Kallarackal, CEO and CoFounder of Glammatic.This isn't just another marketing discussion—it's your chance to learn from a proven innovator who's cracked the code on customer acquisition and retention in the competitive beauty space. Ameet reveals strategic thinking behind the most successful campaigns and the counterintuitive approaches that delivere outsized returns.Whether you're scaling your first business or refining your growth strategy, this conversation promises those "aha" moments that shift everything. Get ready for actionable insights, real-world examples, and the kind of strategic wisdom that only comes from someone who's built something remarkable from the ground up.By popular demand—because great insights deserve a deeper dive.

The numbers are in with surprising truths about what really drives profitability in the beauty industry. Three powerhouse voices dissect the newly released P&L study — a comprehensive analysis that's already generating buzz among study participants.Jared Sanders from Lightheart Sanders and Associates brings razor-sharp financial expertise of the complexities of industry-specific growth strategies. Adriana Arispe, Qnity's Director of Marketing & Data, offers insider insights from helping craft this groundbreaking study. And Candice Gliatto provides a unique dual perspective—analyzing the data through her lens as Qnity's Director of Learning & Development while sharing real-world experience of salon ownership.What patterns were a surprise? Which assumptions got turned upside down? Tune in as Tom and his guests decode the data that could reshape how you think about your bottom line.

From Dreamer to Doer: Karla Lopez-Martinez's Journey in the Beauty IndustryMissed the LIVE show? Catch up on our inspiring conversation with Karla Lopez-Martinez, owner of Gila Rut Salon and one of Qnity's newest Guides. Karla's journey from cosmetology student with a dream to successful salon owner offers valuable insights for anyone looking to grow in the beauty business.In this episode, Karla shares her perspective on current industry trends and opens up about pivotal lightbulb moments that shaped her path from colorist to educational director, mentor, and salon owner. She reveals what's next for Gila Rut Salon as they pivot from hiring specialists in separate services to adding generalized service providers—a strategic shift designed to give their team more freedom to pursue their passions.One of Karla's biggest "aha" moments came from her recent rent negotiation experience. As she told Tom, "I was telling myself a story that they wouldn't want to work with us on this. I was making up their minds for them." A powerful reminder that we often create our own barriers.Whether you're starting your beauty career, considering salon ownership, or looking to take your business to the next level, this authentic conversation is filled with practical insights and transformative moments.# Lightbulb Moments Podcast Episode Description

Tom shares his key takeaways from The FiLL 2025 this week. In this special episode, Tom delves into the conference's theme, "PLAY!", which emphasized bold moves and crafting the ultimate business playbook through tactile learning and strategic discovery. He discusses the innovative workshops, the integration of academic insights from the University of Texas at Austin, and the collaborative spirit that defined the event.Links to referenced podcast episodes:TAKEAWAY #1 The power of PLAY, this year's theme!Featuring Dr. Stuart Brown, Lauren Sundstrom and Mia SundstromTAKEAWAY #2 The partnership with University of Texas - Austin Featuring Gaylen Paulson, UT AustinFeaturing Raj Raghunathan, UT AustinFeaturing Shana Merlin, Merlin WorksFeaturing Dr. Art Markman (and check out Two Guys on Your Head podcast with Dr Art Markman and Dr Bob Duke)TAKEAWAY #3 GOLDEN LIGHTBULB AWARD WINNERS!Featuring Robert Reed, ERGOCheck out the National Institute for Play and learn more!

Data-Driven Beauty: Steve Reiss on Transforming the Industry Through Insights and InnovationThis week on Lightbulb Moments, we're joined by Steve Reiss, Executive Director of Industry Relations & Insights at Pivot Point International and a visionary strategist with over three decades of beauty industry expertise.As a seasoned veteran in marketing, communications, data, and technology, Steve has witnessed—and often pioneered—the evolution of beauty businesses. At Pivot Point International, he applies his analytical mindset to shape the future of beauty education.In this candid conversation, Steve and Tom tackle the critical yet often overlooked topic of mental health in the beauty industry. They explore practical approaches to building psychologically healthy workplaces where both professionals and businesses can thrive.Whether you're a salon owner, educator, or beauty professional curious about the human factors shaping our industry, Steve's insights make this an episode you won't want to miss.

Join Tom Kuhn as he welcomes Samantha and Philip Gould, stewards of a remarkable beauty empire that's been turning heads since 1932. From a single Memphis salon to a multi-location powerhouse spanning nearly a century, the Goulds share their unique perspective on sustaining family legacy while embracing innovation. Discover how this third-generation business navigates the delicate balance of honoring tradition and driving growth, while cultivating 300+ professionals through their salon empire and academy. This conversation unpacks the timeless principles and evolutionary strategies that have kept Gould's at the forefront of the beauty industry for generations.

Join host Tom Kuhn for an illuminating conversation with improv master Shana Merlin, founder of Merlin Works and award-winning improvisational talent.Tom will explore how Shana transformed from an improv novice to a celebrated educator who's helped organizations like Dell, T-Mobile, and Texas A&M University break through communication barriers using the power of spontaneity.Get a taste of how improvisation principles can revolutionize team dynamics and enhance adaptability in professional settings—a perfect preview of Shana's upcoming main stage presentation and interactive workshop.Don't miss this chance to discover the surprising science behind "yes, and" thinking from someone who's dedicated over twenty years to the art of thinking on your feet!

Painting with Light: Candy Shaw's Journey from Salon Legacy to Global EducatorThis week on Lightbulb Moments, we sit down with Candy Shaw, the "Balay Boss" herself and a true industry pioneer who transformed highlighting techniques worldwide.Born into beauty royalty as the daughter of world-champion hairdresser Jamison Shaw, Candy didn't just inherit a legacy—she revolutionized it. Trained in Paris and armed with French cutting precision, she elevated balayage from a niche technique to a global phenomenon through her signature fast, efficient, and no-nonsense approach.Despite running three successful businesses—Jamison Shaw Hairdressers (a 50-year Atlanta institution where she still serves up to 25 clients daily), her specialized Academy, and SUNLIGHTS® Balayage (creators of THE BALAY BOX® and innovative Kaolin-based lighteners)—Candy remains first and foremost an educator at heart. This dedication culminated in her recognition as a NAHA Educator of the Year finalist in 2022.Join us for a brilliant conversation about maintaining creativity while building an empire, balancing family tradition with innovation, and how a passion for teaching others can spark an international movement in the beauty industry.

"The Power of Play: How Childlike Wonder Transforms Adult Leadership"Join host Tom Kuhn for a profound conversation with three generations of play research pioneers: Dr. Stuart Brown, founder of the National Institute for Play, his daughter Lauren Sundstrom, and granddaughter Mia Sundstrom.In this extraordinary episode, we explore Dr. Brown's groundbreaking discovery that emerged from darkness—how his work on the 1966 Texas Tower Commission revealed the devastating consequences of play deprivation in childhood. This pivotal research launched a lifelong quest to understand play as not merely recreation, but as a biological necessity for human development.What makes this conversation truly unique is the multi-generational perspective spanning over five decades of research, offering insights into how play has evolved across different eras while revealing its timeless importance to human flourishing.Together, these three visionaries unpack:How play deprivation affects adult behavior in professional settingsThe surprising connection between playful leadership and business innovationPractical ways beauty industry professionals can incorporate "state of play" to enhance creativity, build stronger teams, and create more meaningful client experiencesThe evolution of play research across three generations and its implications for today's digital worldWhether you're a salon or spa owner, school director, or beauty industry leader, this conversation offers transformative insights into how embracing play can revolutionize your approach to leadership, creativity, and wellbeing.Discover why play isn't just for children—it's the essential ingredient for thriving adults and successful businesses.Don't miss this illuminating discussion that might just change how you view your professional purpose.THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠Green Circle Salons: ⁠https://greencirclesalons.com/⁠Phorest Salon Software: ⁠https://www.phorest.com/us/⁠Lightbulb Moments is proudly presented by Qnity.Learn more about Qnity at:WEBSITE: https://qnityinc.comINSTAGRAM: https://www.instagram.com/qnityinc/LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join host Tom Kuhn for LIGHTBULB MOMENTS, featuring Edward Gottfried, Vice President of Product Management at Betterment. In this unscripted conversation, Edward will share insights into financial strategy, product innovation, and the critical intersection of technology and personal finance. With a rich background spanning Bloomberg LP and Betterment, he brings a unique perspective on how professionals can think strategically about their financial futures. This episode promises to ignite new thinking about financial planning for salon and spa owners, beauty school leaders, and industry professionals. Tune in live to discover the moments of insight that drive innovation in financial technology and learn how strategic thinking can transform your business and personal financial landscape. Paid non client of Betterment. Views may not be representative, see more reviews at ⁠G2⁠. ⁠Learn more⁠ about Qnity's relationship with Betterment.THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠Lightbulb Moments is proudly presented by Qnity.Learn more about Qnity at:WEBSITE: https://qnityinc.comINSTAGRAM: https://www.instagram.com/qnityinc/LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join host Tom Kuhn for LIGHTBULB MOMENTS, where this week's special guest Susan Wos, Founder of SalonSpa Connection, reveals the spark behind her transformative platform for the beauty industry. Susan will share how she recognized the fragmented landscape of salon opportunities and created a innovative solution to connect beauty professionals with career resources, job listings, mentors, and business opportunities. As Tom often says, 'You can't start a fire without a spark' - and Susan's 2018 vision to unite the salon, spa, and barber industry is a perfect embodiment of that philosophy. Tune in live to catch this unscripted conversation that explores the moment of inspiration behind SalonSpa Connection and discover the catalyst for your own next breakthrough. Don't miss your chance to be part of this illuminating exchange designed to inspire immediate action in your professional journey.THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠Green Circle Salons: ⁠https://greencirclesalons.com/⁠Phorest Salon Software: ⁠https://www.phorest.com/us/⁠Lightbulb Moments is proudly presented by Qnity.Learn more about Qnity at:WEBSITE: https://qnityinc.comINSTAGRAM: https://www.instagram.com/qnityinc/LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Discover a revolutionary approach to team engagement as Tom Kuhn unveils ACCE - a powerful methodology that bridges the gap between business metrics and human connection. In this enlightening episode, Tom shares the spark of inspiration behind this unique framework that weaves together Appreciation, Care, Challenge, and Encourage to create lasting team unity. Learn how this elegant system can transform your leadership style and workplace culture by aligning head and heart. Plus, viewers will receive exclusive access to a free tool to implement these insights immediately. Whether you're looking to strengthen team bonds or elevate your leadership approach, this episode offers a fresh perspective on creating meaningful engagement that drives results.THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠Green Circle Salons: ⁠https://greencirclesalons.com/⁠Phorest Salon Software: ⁠https://www.phorest.com/us/⁠Lightbulb Moments is proudly presented by Qnity.Learn more about Qnity at:WEBSITE: https://qnityinc.comINSTAGRAM: https://www.instagram.com/qnityinc/LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join Tom Kuhn for an inspiring Lightbulb Moments interview with Robert Reed, founder of ERGO Research and creator of the Art of the Blowdry education program! Discover what led this family-operated business to triumph over a devastating warehouse fire and gain valuable insights into the challenges and future facing salon and spa owners now facing the impact of California's current wildfires.THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠Green Circle Salons: ⁠https://greencirclesalons.com/⁠Phorest Salon Software: ⁠https://www.phorest.com/us/⁠Lightbulb Moments is proudly presented by Qnity.Learn more about Qnity at:WEBSITE: https://qnityinc.comINSTAGRAM: https://www.instagram.com/qnityinc/LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join us for an illuminating conversation with Jayne Morehouse, a powerhouse in beauty industry communications and CEO of the Beauty Industry Report. With decades of experience helping brands tell their stories, Jayne shares her insights on building meaningful connections through PR, social media, and content development. Discover how she's helping companies in the beauty, lifestyle, and pet sectors cut through the noise to create lasting impact. Whether you're a brand owner, entrepreneur, or marketing professional, you won't want to miss Jayne's expert takes on evolving communication strategies and the future of brand storytelling.THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠Green Circle Salons: ⁠https://greencirclesalons.com/⁠Phorest Salon Software: ⁠https://www.phorest.com/us/⁠Lightbulb Moments is proudly presented by Qnity.Learn more about Qnity at:WEBSITE: https://qnityinc.comINSTAGRAM: https://www.instagram.com/qnityinc/LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Inspiration meets action in this segment hosted by Tom Kuhn, Founder and Visionary of Qnity. He shares his most recent Lightbulb Moment - "a sudden realization, enlightenment, or inspiration" - reminding us that "you can't start a fire without a spark". Don't miss this chance to discover your own breakthrough and lead with confidence! THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

In this Lightbulb Moments packed episode with author John DiJulius and Qnity's Tom Kuhn, we learn how John's personal mantra to "be narrow and deep" has supported his work in creating exceptional customer experiences by zeroing in on his employee experiences and training his team to "sell the bounce" and ultimately "make price irrelevant" with customer loyalty. To Listen to more from Qnity check out the MONEY O2 Podcast at: MONEY O2 Podcast: ⁠https://www.moneyo2podcast.com/⁠ THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join Tom as we welcome back Jared Sanders, seasoned CPA with Lightheart Sanders and Associates, a leading accounting firm for single and multi-location beauty salons and beauty schools across the country. Jared's passion and dedication to bridging the gap between financial professionals and Pro Beauty supports salon and school owners in achieving their financial goals by improving profitability and taking control of the finance function of their business. Together, this duo will discuss LSA's commitment to the most recent Data Institute study and share key insights from the P&L Study with findings that will give your new year a kickstart! THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

In this episode of LIGHTBULB MOMENTS, host Tom Kuhn welcomes back Luisa Garcia, owner of Soleil Salon and Spa, for a new inspiring conversation. Luisa shares details about her latest venture: collaborating with a local university to mentor senior students in business studies. Through this innovative partnership, students analyze her salon’s operations—from marketing to finance—and offer fresh, actionable insights. Tune in to hear how Luisa is not only guiding the next generation of entrepreneurs but also transforming her own business with their creative ideas. This is an episode brimming with inspiration and the power of collaboration! THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

In this Multi-Gen episode, Tom shares a unique conversation with Neill Corporation leaders and family members, Debra Neill and Garrison Neill, that centers on the dynamics of operating a family-business and lessons on the importance of external guidance or a "3rd opinion", different perspectives, and family life outside of the business. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

In this short episode, Tom shares insights into THE STRANGEST SECRET by Earl Nightingale, a book that offers a practical guide to achieving success and personal fulfillment. The book is based on Nightingale's lifetime of research into human motivation and the secret to achieving success. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

In this episode, we bring together returning guests and visionary leaders from Luscious & Co and Vish, a strategic partnership that is reshaping education implementation. Jess Arrindell, co-founder of Luscious and Co, shares how she transitioned from 15 years of corporate experience to building a beauty destination for creative professionals. Alongside her, salon manager, Wynonna Anglace, a thought-leader in customer relationship management, and Will Simpson, Vish champion for sustainability and systems innovation in beauty, offer thoughts on fostering a culture a growth, embracing change, and rethinking what success looks like for beauty professionals today. Check out previous episodes with these returning guests: Jess Arrindell and Liz Arrindel EP 142 Will Simpson EP 150 THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

This week's feature brings us an industry icon! At Qnity, we know that sometimes you have to let go of what's weighing you down to make space for what's next. Megan Jasper, Vice President - Operations with Gadabout and VerVe Salons, shares a recent adoption of technology that went from challenge to champion. You don't want to miss this one. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join us for a conversation with Naomi Brien, Director of Marketing, Verde Salon Group & Aveda Institute Winnipeg. Naomi is driven by a deep passion for the beauty industry's transformative power. As a Marketing Director, Educator and the host of Hairblazers Podcast, she leverages her expertise to inspire and educate others on marketing and social media strategies specifically tailored for service businesses. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Gordon Miller is CEO and President of Beauty Cast Network, the industry's leading Career Services and Placement platform for schools-- and Founder of Social Beauty Makers, a micro media and consultative collaborative. During his 40+ year career, Miller has held senior leadership roles in the education, media, and community segments of our industry. Today, Gordon is known for his passion for leveraging tech - including social & digital media and AI - to help build better businesses and Careers in the professional salon, spa and barbering industry. Gordon also hosts the popular Social Beauty Makers and Beauty Cast's Mastering Beauty weekly podcasts. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

We welcome you to join Tom Kuhn, Founder and Visionary of QNITY as he chats with Jody Rivera, owner of Swamp Mermaid Beauty Project and digs into her early exploration of the dynamic worlds of photo shoots and music videos in New York before honing her skills in both hair and makeup and discovering a true passion for fostering personal connections within the more intimate setting of a boutique salon. Learn how Jody's decision to focus on building lasting relationships with a dedicated clientele and mentor stylists and cosmetic tattoo artists helped her to nurture a haven for both hair services and cosmetic tattooing, reflecting her core values of acceptance, perseverance, and transparency. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join us as we tackle the challenging decision of parting ways with a top revenue producer who's causing issues. We’ll discuss signs that an employee may be detrimental despite their performance, weighing short-term financial impact against long-term organizational health, strategies for managing the transition, communicating the decision to your team and clients, and learning from the experience to improve hiring and culture. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join Qnity Founder and Visionary, Tom Kuhn as he explores a well-crafted Client Journey map with one of Boulevard’s self-care industry experts. Jozlyn Miller shares first-hand industry experience and technology to help businesses save time, increase revenue, and improve retention so they can do what they do best: keep their customers happy. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Tune in to this highly captivating conversation with the triad from Square One Salon, multi-owners Brent, Doug, and Josh as Tom digs into the founders’ origin story and how they’ve navigated over 25 years of communication improvement to maintain and elevate their space in salon ownership and growth as leaders. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Join Qnity Founder, Tom Kuhn in this fascinating conversation with Rodrigo Himiob, Generation 6. As a versatile, purpose-driven leader and board-ready family business advisor, Himiob embraces a collaborative, process-improvement approach to solving complex business problems. His firm, Generation6, supports the goals of family businesses through advocacy, helping them meet challenges around valuation, succession planning, expansion, and governance. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/ ⁠Phorest Salon Software: ⁠https://www.phorest.com/us/ ⁠Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

As the founder and CEO of Zenoti, Koneru studied computer science and later transitioned into the the health and spa industry, where he identified significant gaps. This led him to create Zenoti. PACKED WITH DATA ANALYSIS on two studies regarding high performing businesses and how they are outperforming the rest, this segment had our live audience taking serious notes and waving their hands! Check out this conversation for a mini masterclass in the next movement in technology. "Human connection isn't going anywhere yet. Give AI a chance to do good in your business. You're still the boss! I believe AI is going to be the biggest impact for highest performers over the next few years. Those who adopt early will have the competitive edge." - Sudheer Koneru - Zenoti THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

Our live audience could not get enough of this episode!! Tom leads this conversation for a better understanding of workplace studies performed globally with intriguing results unpacked for us by the founder of Purpose & Policy, Dr. Pastor. Her work in neuroscience adds a unique component to work behavior, using neuroscience to guide the development of executive functioning. She specializes in developing high-trust cultures, assessments and analysis, talent development, team dynamics, and cultural and emotional intelligence. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc

One of two Golden Lightbulb Award recipients for this year's Celebration of Lightbulb Moments, Sydney Berry is an influential figure in the beauty industry wearing many hats, including one as a dedicated PBA board member. From her beginning as a stylist to becoming a successful salon owner and entrepreneur, Sydney’s journey has been marked by resilience and determination. Not only has she left a lasting impact through her business ventures, but her advocacy for women affected by cancer showcases her commitment to empowerment and support in the face of adversity. THANK YOU TO OUR SPONSORS Lightheart Sanders CPA: ⁠https://lsa.cpa/⁠ Green Circle Salons: ⁠https://greencirclesalons.com/⁠ Phorest Salon Software: ⁠https://www.phorest.com/us/⁠ Lightbulb Moments is proudly presented by Qnity. Learn more about Qnity at: WEBSITE: https://qnityinc.com INSTAGRAM: https://www.instagram.com/qnityinc/ LINKEDIN: ⁠http://www.linkedin.com/company/qnityinc