Revenue Cycle: Above the Bottom Line

In this episode, we welcome Nick Fricano, founder and CEO of Healthfuse, to explore practical ways organizations can enhance vendor stewardship to protect financial stability, support compassionate patient experiences and reinforce long-term community investment. With more than 25 years of experience in revenue cycle leadership, Nick brings a mission-centered perspective to strengthening vendor partnerships and enabling whole-person care.    Nick and host Tim Reiner discuss why effective vendor oversight requires intentional governance rather than ad hoc contracting, how measuring process health can strengthen outcomes and which operational levers can drive meaningful financial and service improvements.    Connect on LinkedIn: @Healthfuse and @Nick Fricano    If you have comments, questions or just want to say hi, please get in touch with us at [email protected]. Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.     Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.     Executive Producer: Theortra Jones   Producer(s): Ydalmis DiGiorgio, Alaina Davis  Production Editor(s): Ydalmis DiGiorgio, Alaina Davis   Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page 

In this episode of Revenue Cycle: Above the Bottom Line, host Tim Reiner sits down with Rob Roy, Senior Vice President, Chief Investment Officer, and Co-Head of Environmental Sustainability at AdventHealth.      This conversation explores financial strategies, risk management and the organization’s commitment to environmental stewardship.     Listeners will gain insights into career growth, the importance of curiosity and kindness, and actionable advice for saving for retirement and making a meaningful impact in health care.    If you have comments, questions or just want to say hi, please contact us at [email protected].      Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.      Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.     Executive Producer: Lana Vulicevic, Theortra Jones   Producer(s): Ydalmis DiGiorgio, Alaina Davis Production Editor(s): Ydalmis DiGiorgio, Alaina Davis   Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page  

In this episode, Seth Cohen, president of Cedar, explores how creating a patient experience centered financial platform is the key to reshaping how we help the patient navigate their financial wellbeing.    Listeners will learn why personalized engagement is crucial for every patient and how revenue cycle professionals can play a pivotal role in delivering a seamless and compassionate experience.    This episode is packed with actionable strategies, offering health systems practical ways to reduce friction, improve transparency and truly support patients on their path to whole person care.    If you have comments, questions or just want to say hi, please contact us at [email protected].      Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.      Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.     Executive Producer: Lana Vulicevic   Producer(s): Ydalmis DiGiorgio, Alaina Davis, Theortra Jones  Production Editor(s): Ydalmis DiGiorgio, Alaina Davis   Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page    

In this episode, we dive into the crucial intersection of supply chain and revenue cycle with insights from AdventHealth's Senior Vice President of Supply Chain.       Our conversation centers on the financial processes for supplies and implants, as well as strategies for accurate supply usage tracking   Through career highlights, lessons learned, and an examination of future trends, this episode offers valuable insights into how supply chain and revenue cycle teams can collaborate to enhance financial performance and compliance.      If you have comments, questions or just want to say hi, please contact us at [email protected].     Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.     Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.     Executive Producer: Lana Vulicevic   Producer(s): Abigail Elies, Emanuel Pope, Theortra Jones   Production Editor(s): Ydalmis DiGiorgio, Alaina Davis   Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page  

In this episode, we dive into the significant role of revenue cycle management in accurate financial reporting with Danny Myers, senior vice president of finance for strategic revenue. Our guest today explores topics such as payer mix, denial management, and emerging technologies, providing insights into how they impact revenue cycle and finance functions.   Listeners will gain a deeper understanding of best practices and future trends to enhance revenue cycle efficiency and financial transparency.   If you have comments, questions or just want to say hi, please contact us at [email protected].   Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.   Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.   Executive Producer: Lana Vulicevic Producer(s): Abigail Elies, Emanuel Pope, Theortra Jones Production Editor(s): Ydalmis DiGiorgio, Alaina Davis Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page

In this episode, we explore the vital roles of cash reconciliation and cash posting, featuring AdventHealth’s Marla Trautman, Executive Director of Reconciliation Services, and Matthew Brodis, Director of Cash Applications, who have extensive experience in these areas. Our guests discuss the challenges of reconciling payments, maintaining accuracy, and managing cash flows and share their strategies for success.   Listeners will gain insight into best practices, the importance of technology, and the collaboration needed to ensure cash reconciliation processes support organizational financial goals and revenue cycle success.   If you have comments, questions or just want to say hi, please contact us at [email protected].   Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.   Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.   Executive Producer: Lana Vulicevic Producer(s): Abigail Elies, Emanuel Pope, Theortra Jones Production Editor(s): Ydalmis DiGiorgio, Alaina Davis Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page  

Health care policy isn’t just a backdrop—it’s driving real change in how hospitals and health systems operate today. From Medicare reforms and prior authorization rules to price transparency requirements, every policy shift directly affects the revenue cycle and the financial health of care organizations. In this episode of Revenue Cycle: Above the Bottom Line, Susana Molina, Director of Public Policy at AdventHealth, joins host Tim Reiner, Senior Vice President of Revenue Management, to unpack how evolving federal and state policies are reshaping the future of health care finance. If you have comments, questions or just want to say hi, please contact us at [email protected].    Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.    Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.    

Ever wonder what it would be like to build a billing software from the ground up? In this episode, we got a chance to sit down with two industry experts who have been with Epic for over 20 years and explore the journey of building and optimizing the core Electronic Health Record system through systematic feedback and connection with clients like AdventHealth. We discuss the complexities of Artificial Intelligence and automation, and how Epic prioritizes development to remain aligned with the industry needs. Our guests share their background and personal experiences, highlighting their career achievements and the professional journeys that led to their current roles.   LinkedIn: Epic X (Twitter): HeyEpic   If you have comments, questions or just want to say hi, please contact us at [email protected].   Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.   Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.   Executive Producer: Lana Vulicevic Producer(s): Abigail Elies, Emanuel Pope, Theortra Jones Production Editor(s): Ydalmis DiGiorgio, Alaina Davis Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page

In this episode, a newly appointed Vice President of Ambulatory Revenue Cycle at AdventHealth, Carla Graves, discusses the strides being made to evolve the critical aspects of the physician enterprise revenue cycle and the pivotal moment in her life that shaped the trajectory of her career.   We’ll explore strategies and themes for managing complex integrations and their impact on enhancing the patient experience, while improving operational efficiency and increasing financial performance.   If you have comments, questions or just want to say hi, please contact us at [email protected].   Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.   Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.  Executive Producer: Lana Vulicevic Producer(s): Abigail Elies, Emanuel Pope, Theortra Jones Production Editor(s): Ydalmis DiGiorgio, Alaina Davis Studio Production: AdventHealth Studio Seven, Dave Sirak, Robert Page

In this episode, we sit down with Kali Durgampudi, President and CEO of technology company Apprio, to explore how innovation, artificial intelligence (AI) and automation are transforming the health care revenue cycle.    Our guest shares insights into the challenges and opportunities in developing leading-edge solutions for claim management, denial prevention and patient financial engagement.    We discuss the role of AI in automating processes, the importance of process mapping and how technology can address the unique pain points health care organizations face.    Can Aide (Formally Apprio) LinkedIn: https://www.linkedin.com/company/canaide  Kali’s LinkedIn: @KaliDurgmapudi    If you have comments, questions or just want to say hi, please contact us at [email protected].     Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.     Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time. 

In this episode, we explore the essential collaboration between Information Technologies (IT) and revenue cycle departments with insights from Vice President of IT for Revenue Administration Services at AdventHealth, Louis Katz.     Our guest shares his career journey, the role of IT in supporting revenue cycle operations and the strategies that drive successful collaboration across departments.     This episode provides a comprehensive view of how IT and revenue cycle teams can work together to achieve organizational goals through lessons learned, insights into technology’s role in revenue cycle success, and a look toward future opportunities.     If you have comments, questions or just want to say hi, please contact us at [email protected].     Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.     Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time. 

Joined by the Vice President of Hospital Medicine and Clinical Documentation Integrity at AdventHealth, Christopher Riccard, MD, this episode focuses on the importance of Clinical Documentation Improvement (CDI) in supporting revenue cycle goals and enhancing quality reporting. In this episode, we discuss best practices for physician documentation, managing queries and ensuring documentation accurately reflects medical necessity. Through this conversation, listeners will learn about the collaboration needed between CDI and revenue cycle teams to optimize financial outcomes and uphold quality care standards.   If you have comments, questions or just want to say hi, please contact us at [email protected]. Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside. Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.

In this episode, we sit down with two industry experts from KLAS Research to uncover the latest trends, insights and opportunities shaping health care. Boyd Stewart is the VP of Payer/Provider Collaboration and Dustin Cragun is the VP of Revenue Cycle Management and Operations Research.    From navigating regulatory changes to leveraging data and technology for operational success, our guests provide a deep dive into the state of the industry and where it’s headed. We explore critical topics like denial management, patient financial engagement and the transformative impact of artificial intelligence on improving payer-provider relationships.     LinkedIn @KLAS Research  X: @KLASresearch  Facebook: KLAS Research | Pleasant Grove UT     If you have comments, questions or just want to say hi, please contact us at [email protected].   Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.   Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time. 

After a brief hiatus, Revenue Cycle: Above the Bottom Line is back! Join us as host Tim Reiner sits down with industry leaders and experts to explore challenges, strategies and innovations shaping the future of health care revenue cycle. Stay tuned! New episodes launch every three weeks starting on June 10, 2025.