Service Design Principles
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Service Design Principles is a business podcast hosted by Neolux Consulting. It has 20 episodes, with the latest published July 2024.
An irreverent podcast about Service Design Principles hosted by Guy Martin and Daniele Catalanotto.Join us as we provide you with a deeper understanding of service design principles, enhanced by real-world examples and anecdotes from Daniele’s extensive expertise as a leading service design practitioner and founder of the Swiss Innovation Academy, and Guy’s experience from working with global companies and startups in various roles, including service delivery, client services, and corporate education.Explicit tag is for language (we drop a few swear words here and there) and occasional “adult themes”.Support us with Value 4 ValueFind out more about “Value 4 Value” here: https://value4value.info/Time - rate
business ·en ·20 episodes
Naming
Workplace
Technology
Impersonal Service
Pricing
Introducing Service Design Principles 301-400
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Program Note – A Change of Format
SDP-012. Stop Giving Coupons When You Failed
SDP-011. Suggest Something After the Error
SDP-010. Explain Why This Error Just Happened
SDP-009. Let Users Undo Their Mistakes
SDP-008. Do the Penis Test and Think About What Could Go Wrong
SDP-007. Don't Solve Every Problem You Are Asked to Solve
SDP-006. It's Your F-ing Job to Know What I Should Buy
SDP-005. Every Customer Mistake, Is Your Mistake
SDP-004. Always Think About What Happens Before and After Your Service
SDP-003. Make It Easy For Customers to Come Back
SDP-002. Selling is Not The End, It's The Start
SDP-001. The First Draft of Anything Is Shit
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