Daniele Catalanotto and Guy Martin discuss principle number three from the Service Design Principles 1-100 book, written by Daniele.
00:00 Open
00:05 Welcome
00:52 Where are businesses making it harder to return?
02:05 Hotel Registration
02:56 What about privacy?
04:12 Small businesses have an edge
05:09 The Coffee Shop
07:54 Video Streaming
09:12 Outro
Interested in the book, Service Design Principles 1-100 ? Check out the special offer just for podcast listeners .
Support us with Value 4 Value
Find out more about “Value 4 Value” here: https://value4value.info/
Time - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books.
Talent - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help.
Treasure - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs.
Get a modern podcast app: https://modernpodcastapps.com/
Traditional donation:
https://ko-fi.com/neoluxpodcasts
https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS
Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the Swiss Innovation Academy
Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.
Music by Mikhail Smusev from Pixabay
Thanks to Castopod , a Podcasting 2.0 and ActivityPub enabled host, for their support.
A production of Neolux Consulting
