PODCAST · business
Surfacing
by Lisa Welchman & Andy Vitale, Co-Hosts
On the Surfacing Podcast, digital governance expert Lisa Welchman and design leader Andy Vitale take a deep dive into the world of the digital maker community. Join them as they talk to the designers, technologists, and business leaders responsible for building the experiences that make up our world.
Episodes
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Deep Dive: Digital Deca Part 5: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 9 and 10: "Know your customer, but own your mission;" and, "Measure twice, execute once." Episode transcript
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Surfacing: Christina Grell
In this episode, Lisa and Andy talk to Christina Grell, Senior Director of Product Marketing at Rocket Mortgage. Christina explains the discipline of product marketing and how it intersects with design and user experience. Episode transcript
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Deep Dive 12 - Digital Deca, 10 Management Truths for the Web Age Pt. 4
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 7 and 8: "The organization owns the web presnece;" and "Management should embrace impermanence." Episode...
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Surfacing: Arin Bhowmick
In this episode, Andy and Lisa talk to Arin Bhowmick, Chief Design Officer at SAP. In this rich conversation, Arin discusses "design as a team sport" and the role of intuition in the design process. Episode transcript
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Episode 40: Deep Dive 11 - Digital Deca Part 3: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths five and six: "Standards enable collaboration;" and "The Web is an asset." Episode transcript
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Surfacing: Scott Rosenberg
In this episode of Surfacing, Lisa and Andy talk to Scott Rosenberg. Scott is the Vice President, Global Head of Brand Management at Visa. Scott explores his leadership strategies for designing and implementing governance and operational practices that enable a diverse global team. Episode...
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Surfacing: Judy Ma
In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Design Leader, Judy Ma. Judy reveals her leadership philosophy, the guidance she gives up-and-coming designers, and how her background in industrial design influences her approach to User Experience Design. Episode Transcript
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Deep Dive - Digital Deca, 10 Management Truths for the Web Age Pt. 2
In this episode of Surfacing, Andy and Lisa tackle Digital Deca Truths 3 and four: 3) Decision-making must be based on expertise, not power; and, 4) The business framework must be inclusive. Episode Transcript
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Surfacing: Laura Barnes
In this episode of Surfacing, Lisa and Andy talk with Laura Barnes, Senior Director of Content Strategy at Red Hat. Laura talks about how she started in digital and content strategy and her philosophies around lifelong learning and leading content teams. Episode Transcript
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Surfacing: Sam Quan Krueger
In this episode, Andy and Lisa talk to Sam Quan Krueger. Sam is the Head of Digital Communications at the United Nations Development Program (UNDP). Sam discusses his journey from agency work to a leadership role at the UNDP and his philosophy around supporting and enabling teams. Episode Transcript
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Deep Dive - Digital Deca: 10 Management Truths for the Web Age
In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths one and two: "Your Web presence is the digital manifestation of your organization;" and "In a digitally...
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Surfacing: Amy Heymans
In this episode of Surfacing, Lisa and Andy talk with Amy Heymans. Amy serves as Chief Design officer of United Healthcare. Amy is a designer, futurist, visionary, and innovator focused on collaboratively designing a better future. She talks about her career path and the importance of being...
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Surfacing: Jaryn Miller
In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Jaryn Miller. Jaryn leads Service Design at Headspace and is the Co-founder of Oakland Reparations. In this rich conversation, Jaryn discusses mindfulness, his vocational journey, and how adopting an inclusive approach to service...
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Jose Coronado on Design Team Recruitment
In this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by...
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Alex Edmans on Delivering Purpose & Profit
In this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He...
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Aaron Irizarry on Healthy Teams & Authenticity at Work
Welcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design...
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Deep Dive: Leading Digital Teams
In this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first...
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Diana Caplinger on Personalization & Peer Alignment
In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting...
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Katherine Benjamin on Digital Services
Katherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor's Office of the CTO. She has worked in Canada, the UK and Malawi. Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one…
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Margaret Lee on Building Communities of Practice
In this episode, co-hosts Lisa Welchman and Andy Vitale, are joined by leadership coach Margaret Lee. Margaret spoke about her experience as director of UX Community & Culture at Google and offered advice for starting communities of practice. In addition, Margaret reflects on the personal impact…
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2021 Year-End Deep Dive with Rhys Welchman
Surfacing podcast producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Andy and Lisa talk about how the podcast is going, changes for next year. And, Rhys talks about how what he learns in the podcast influences him as a band tour manager--and what it's like to be back out on the...
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Natalie Marie Dunbar on Scaling Content Strategy
In this episode of Surfacing, Andy and Lisa talk with a content strategist and writer, Natalie Marie Dunbar. Natalie discusses her transition from being a traditional newspaper writer to the world of content strategy and content design. She also talks about her motivation for writing her upcoming...
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Natali Morris on Emerging Tech Journalism
Natali Morris is a former network news anchor turned personal finance educator and motivator. Her specialties include personal finance, business, and technology. Natali is currently a contributor for CNBC and MSNBC where she was previously an anchor. Prior to that, she was an anchor on CBS...
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Deep Dive: Design Leadership
In this Surfacing podcast episode, Lisa asks Andy about the challenges of design leadership. Andy talks about ways to support design team members, the role of constraints and rules in keeping the team focused on creating relevant experiences. Andy also reveals what it feels like to work in an...
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Cleve Gibbon on Content Technologies & Designing Agile Systems
In this episode, co-hosts Andy and Lisa talk with technologist Cleve Gibbon. Cleve lays down some fundamentals of web content management and offers advice about how to think about audiences, content, and technology when designing content models. Cleve also talks about his transition from living…
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Peter Morville on Farming and the Future of Information Architecture Part 2
In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter's recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on information architecture and...
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Peter Morville on Farming and the Future of Information Architecture Part 1
In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter's recent move to a farm in Virginia—and the steep learning curve of becoming a farmer. In part 2, Peter offers his perspective on information architecture and...
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Deep Dive: Digital Governance
In this Surfacing deep dive, Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process. Transcript Link
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Jorge Arango on Architecting Experiences
In this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge...
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Kristina Podnar on Digital Policy for Designers
In this episode of Surfacing, Andy and Lisa talk to digital policy consultant Kristina Podnar. Kristina explains the difference between policies, standards, and guidelines. Then, she illustrates how a mature approach to policy can help teams design and deliver digital products and services with...
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Ron Bronson on Service Design
In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and...
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Laura Klein on What's Wrong With UX
In this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups. Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to...
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Deep Dive: Is Agile Worth It?
In this episode of Surfacing, co-hosts Lisa & Andy talk about the world of agile software development. They explore what it is, what it's meant to be, and the strengths and weaknesses of working with agility. Andy talks about his hands-on experience with agile, and Lisa wonders about the role...
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Per Axbom on Compassion and Digital Ethics
In this episode, Lisa and Andy talk with Per Axbom. Most know Per as the co-host of the UX Podcast, but in this interview, we talk with Per about his research and work in design ethics, his first computer, and his experiences on one of the newer social media platforms, Clubhouse. Episode…
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Meena Kothandaraman on Qualitative Research
In this episode of Surfacing, co-hosts Andy Vitale and Lisa Welchman talk to qualitative researcher and experience strategist Meena Kothandaraman. They talk about understanding qualitative research and why it's essential to be inspired by and learn from people when designing products. Meena also...
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Mike Monteiro's Dream Band
In this episode, Lisa and And speak with MikeMonteiro, author, speaker, and co-founder of Mule Design. They talk about how change happens in companies, the early days of the web, and Mike's new talk, My People Were in Shipping. They also discuss what's next for Mike Monteiro, the difference…
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Creativity for Makers with Denise Jacobs
In this episode of Surfacing, Andy and Lisa talk to the speaker, author, and creativity evangelist Denise Jacobs. They discuss Denise's evolution from digital maker to becoming a creative support system for the digital maker community, her book Banish Your Inner Critic, and Denise's latest…
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Kevin Hoffman on Remote Meetings
In this episode, co-hosts Lisa Welchman and Andy Vitale speak to Kevin Hoffman, a design industry veteran currently the digital services expert leading design for the Veterans Affairs administration. He is also a speaker and author of Meeting Design: For Managers, Makers, and Everyone. This…
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Regine Gilbert on Accessibility & Inclusive Design
In this episode, Andy and Lisa talk to the designer, speaker, and educator Regine Gilbert. Regine is the author of "Inclusive Design for a Digital World: Designing with Accessibility in Mind." Regine explains what accessibility means and consider why makers and business don't build accessible...
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Dean Broadly on Innovation, Gardening, and Growing Teams
In this episode, Andy and Lisa have a conversation with Dean Broadley. Dean is a South Africa-- based design team lead. He talks about how his wide-ranging experience as a digital practitioner and manager and his love of gardening have given him insights into growing people and teams in an...
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Surfacing Deep Dive #1 - Design & Governance
In this first Surfacing deep dive, host Lisa Welchman and Andy Vitale talk about design and governance. Why do designers feel that they don't have a seat at the table when making decisions about creating the customer experience? And what happens when they do? What is the conflict between the...
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Whitney Quesenbery on Election Ballot Design
In this episode, Lisa and Andy talk to Whitney Quesenbery about elections, the importance of ballot design, the role of election officials, and how she and others at the Center for Civic Design are working to improve the experience of voting. Episode transcript About Whitney Quesenbery: Whitney...
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ABOUT THIS SHOW
On the Surfacing Podcast, digital governance expert Lisa Welchman and design leader Andy Vitale take a deep dive into the world of the digital maker community. Join them as they talk to the designers, technologists, and business leaders responsible for building the experiences that make up our world.
HOSTED BY
Lisa Welchman & Andy Vitale, Co-Hosts
CATEGORIES
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Frequently Asked Questions
How many episodes does Surfacing have?
Surfacing currently has 42 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Surfacing about?
On the Surfacing Podcast, digital governance expert Lisa Welchman and design leader Andy Vitale take a deep dive into the world of the digital maker community. Join them as they talk to the designers, technologists, and business leaders responsible for building the experiences that make up our...
How often does Surfacing release new episodes?
Surfacing has 42 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Surfacing?
You can listen to Surfacing on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Surfacing?
Surfacing is created and hosted by Lisa Welchman & Andy Vitale, Co-Hosts.
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