Diana Caplinger on Personalization & Peer Alignment

from Surfacing · host Lisa Welchman & Andy Vitale

In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience. Episode transcript

Episode metadata supplied by the publisher feed · Published Feb 9, 2022

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Diana Caplinger on Personalization & Peer Alignment

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