Tebra Talks

In this episode of "Tebra Talks," the discussion centers on improving medication adherence in healthcare. Hannah Abrams highlights the issue of patients not picking up prescriptions, while Dr. Colin Banas addresses barriers like education, cost, and forgetfulness, suggesting solutions such as education and reminders. Liz Fobare from Tebra emphasizes enhancing patient experiences through modernized care and trust-building. Dr. Banas shares a study showing that timely text reminders improve prescription pick-up rates and reduce readmissions. The conversation also explores AI's role in reducing administrative burdens and enhancing patient-provider interactions, with optimism about technology's potential to transform healthcare and improve outcomes.

Patient no-shows are costing healthcare practices thousands every month, but reminders alone are not enough to solve the problem.In this video, Miriam Datskovsky, Samantha Bergquist, and Chris Miley from Tebra break down the real operational drivers behind missed appointments and share practical, data-backed strategies practices can use to reduce no-shows, improve patient communication, and ease staff burnout.Inside this session: • Why practices lose $5,000+ monthly to missed visits • The connection between no-shows and provider burnout • Why patients actually miss appointments • How online booking improves patient access and scheduling • Ways to customize reminders and automate communication • How telehealth can help save appointments • New one-tap cancellation and rescheduling workflows • How digital intake reduces front-desk workload and manual entryYou’ll also see how Tebra helps practices: ✔ Streamline scheduling workflows ✔ Improve patient follow-through ✔ Reduce operational friction ✔ Keep schedules more stable and predictableBecause reducing no-shows is not just about protecting revenue.It’s about creating a better experience for patients, providers, and staff.👉 Learn more about Tebra Patient Experience tools: https://www.tebra.com/patient-experience

Medical billing companies are working harder than ever, but many are still struggling to grow revenue and protect margins. In this episode of Tebra Talks, Miriam Datskovsky sits down with billing and practice management expert Aimee Heckman to unpack the biggest findings from Tebra’s 2026 State of the U.S. Medical Billing Industry report.They discuss: ✅ Why many BillCos are hitting a growth ceiling ✅ AI vs. automation in medical billing ✅ How process documentation impacts scalability ✅ The hidden cost of denied claims and rework ✅ Why specialization is becoming a major competitive advantage ✅ How successful billing companies are adapting in 2026Whether you're running an independent medical billing company, managing revenue cycle operations, or exploring automation and RPA in healthcare, this conversation is packed with practical insights you can apply today.📊 Download the free 2026 State of the U.S. Medical Billing Industry report: https://tebra.co/billing-benchmark-re...

Private practice is getting harder to sustain but not impossible to scale.In this episode of Tebra Talks, Dr. Peter Wenger, owner of Princeton Sports and Family Medicine, shares how a performance-first mindset helped him grow from a small clinic to a high-performing practice serving 34,000+ patients annually.You’ll learn how to:• Build systems that increase patient volume and reduce operational friction• Turn your website into a true “front door” that converts visitors into appointments• Create a strong brand that builds trust before the first visit• Measure and improve performance across your practice like an athlete• Scale your impact without losing the human experience in careWhether you run a private practice or are thinking about starting one, this conversation offers practical strategies to help you stay competitive and grow sustainably.

Tebra announced a $250 million investment to accelerate innovation across its platform. But what does that actually mean for providers on the ground?In this episode of Tebra Talks, CEO Dan Rodrigues, Chief Product & Technology Officer Kyle Ryan, and Chief Growth Officer Kevin Marasco break down how that investment will be used to reshape the future of independent practices, and why this moment in AI is different from everything that came before.In this conversation, you’ll learn:Why EHR systems were necessary, but didn’t reduce administrative burdenHow fragmented tools created more work for providers over timeWhat’s changed in AI (compute power, data, and large language models)How Tebra is investing in AI to automate documentation, billing, and patient workflowsHow this $250M investment accelerates innovation across the entire practice lifecycleWhy AI can now act on behalf of providers, not just store dataWhat “human-in-the-loop” AI means for safety, compliance, and trustHow giving providers time back can improve both patient care and work-life balanceThis conversation highlights a critical shift in healthcare:For years, technology added more steps to the provider’s day. Now, AI has the potential to remove them.With the right implementation, providers can reduce hours spent on documentation, streamline billing workflows, and refocus on what matters most — delivering care and building stronger patient relationships.▶ Watch the full episode to learn how Tebra is using its $250M investment to level the playing field for independent practices — and what it means for the future of healthcare.

In this conversation, Amanda Zeosky and Kara Escobedo discuss the critical importance of employer branding in healthcare practices, especially in the face of staffing challenges and employee burnout. They explore how a strong employer brand not only attracts talent but also enhances patient care and overall workplace culture. Kara shares insights on identifying warning signs of employee disengagement, the significance of communication, and the need for proactive leadership in fostering a positive work environment. The discussion emphasizes the continuous nature of building and maintaining an employer brand and the lessons learned from turnover experiences.Learn more at tebra.com

SummaryIn this episode of Tebra Talks, host Didi DErrico and expert Lynn Moore discuss the critical aspects of revenue cycle management for healthcare providers. They explore the symptoms of an unhealthy practice, including unpredictable accounts receivable, increasing insurance claim denials, and administrative chaos. Lynn shares actionable insights on how to monitor financial performance, the importance of documentation, and the need for certified coders to reduce denials. The conversation emphasizes the necessity of a strong foundation in practice management to ensure financial health and sustainability.Learn more about Lynn at www.mooresupport.net

In this episode of Tebra Talks, Miriam Datskovsky engages with medical billing experts Jeff Hillam and Aimee Heckman to explore the various outsourcing strategies in the medical billing industry. They discuss the definitions and implications of outsourcing, offshoring, nearshoring, and home-shoring, emphasizing the importance of strategic decision-making tailored to individual business models. The conversation also delves into the cultural dynamics of working with international teams and the evolving landscape of medical billing in light of AI and automation. The experts share insights on maintaining quality control, the significance of a well-defined strategy, and the future of the industry as technology continues to advance.

In this episode of Tebra Talks, Samantha Bergquist discusses the challenges and strategies of marketing for independent healthcare practices with Tebra's professional services team. The conversation highlights the importance of collaboration, expertise, and ongoing performance reviews in creating effective marketing strategies that resonate with patients. The team shares insights on content creation, maintaining trust, and leveraging technology to enhance patient engagement and practice growth.

In this episode of Tebra Talks, Miriam Datskovsky invites medical billing experts Aimee Heckman and Jeff Hillam to discuss the challenges and strategies for growing a medical billing business. They explore the transition from having a few clients to scaling operations, the importance of specialization versus generalization, and how to stand out in a competitive market. The conversation also highlights common mistakes to avoid and the significance of building strong client relationships.

SummaryIn this episode of Tebra Talks, hosts Samantha Bergquist and Hannah Abrams discuss the critical role of foundational workflows in healthcare practices before implementing AI solutions. They emphasize the importance of identifying improvement opportunities, integrating technology effectively, and enhancing patient experience. The conversation highlights common pitfalls in AI adoption and the competitive landscape in healthcare, urging practices to focus on the basics to ensure successful implementation of advanced tools.

In this episode of Tebra Talks, Hannah Abrams and Samantha Bergquist discuss the evolving role of AI in healthcare, emphasizing the importance of automation in reducing friction and enhancing patient-provider relationships. They explore the current hype surrounding AI, the necessity of integrated solutions, and the impact of AI on reducing burnout among healthcare providers. The conversation highlights the need for practices to focus on foundational workflows before implementing AI and the significant benefits of reputation management tools powered by AI.

In this episode of Tebra Talks, Miriam Datskovsky and Aimee Heckman delve into the complexities of denials management in healthcare. They discuss the importance of triaging denials, crafting effective appeal letters, and the potential role of AI in streamlining the appeals process. Aimee shares real-world examples and emphasizes the need for thorough documentation and proactive claims management to ensure that practices recover lost revenue effectively.

In this episode of Tebra Talks, host Miriam Datskovsky and medical billing expert Aimee Heckman discuss the critical aspects of denials management in healthcare. They explore the importance of front desk operations, the need for proper training and communication among staff, and how automation can streamline processes to reduce denials. Aimee shares real-world examples of how addressing root causes of denials can lead to significant financial recovery for practices. The conversation emphasizes the need for a proactive approach to prevent denials before they occur, highlighting the role of eligibility verification and claim scrubbing in the revenue cycle management process.

In this episode of Tebra Talks, Miriam Datskovsky and Samantha Berquist from Tebra discuss the significance of online reviews in healthcare, emphasizing how patient feedback influences provider selection and loyalty. They explore trends in patient behavior, the importance of actively soliciting reviews, and the role of AI in managing online reputation. The discussion highlights the need for practices to engage with patient feedback to foster loyalty and improve their services, ultimately driving growth in a competitive healthcare landscape.

SummaryIn this episode of Tebra Talks, Samantha Bergquist and Mac McDonald discuss the critical role of online reputation management in independent healthcare practices. They explore how patient expectations are evolving, the challenges practices face in managing their reputation, and how Tebra's AI-driven tools can help streamline this process. The conversation emphasizes the importance of reputation as a key performance indicator and offers insights into how practices can leverage technology to enhance patient experience and trust.

In this Tebra Talks conversation, Hannah Abrams and Cait Batzinger discuss the challenges providers face with documentation in healthcare, the role of AI in alleviating these burdens, and the importance of integrating AI solutions into existing workflows. The discussion highlights the potential for AI to enhance the provider experience, improve work-life balance, and ultimately restore the joy of medicine.

In this conversation, Jean Lee and Paige Gutierrez discuss the significant role of music in mental health, exploring findings from a report on the most comforting songs and genres for individuals facing mental health challenges. They delve into the benefits of music as a therapeutic tool, comparing its effectiveness to traditional therapy, and highlight the diverse genres that resonate with different emotional experiences. The discussion emphasizes the importance of understanding patients' relationships with music to enhance empathy and trust in healthcare settings.

In this episode of Tebra Talks, Kevin Clinton, Laura Araya, and Megan Jernigan discuss the critical importance of clean claims in preventing denials and protecting revenue for healthcare practices. They explore the common reasons for claim denials, the impact of eligibility checks, code scrubbing, and the role of AI in enhancing the billing process. The conversation emphasizes the need for proactive measures in denial prevention, especially for small practices, and highlights Tebra's innovative solutions to streamline billing workflows and improve claim accuracy.

In this episode of Tebra Talks, Jesse Noyes, Jeff Hillman, and Aimee Heckman discuss the insights from Tebra webinar ('AI, audits, and attacks: How billers stay resilien') focusing on the pressing concerns in the healthcare industry, particularly around AI, compliance, and cybersecurity. They explore the current landscape of AI adoption, the differences between automation and AI, and the importance of choosing the right technology solutions for healthcare practices. The discussion highlights the need for awareness and education in navigating these technologies effectively.

In this conversation, Jesse Noyes and Kevin Clinton discuss the emerging divide in payment experiences between Gen Z and Baby Boomers in healthcare. They explore the challenges Gen Z faces with payment friction, the importance of digital payment options, and how healthcare providers can adapt to meet the needs of younger patients. The discussion highlights the necessity for transparency, convenience, and automation in payment processes to enhance the patient experience.Learn more at The Intake's Vital Signs newsletter: June 2025 edition🔗 Take a product tour at tebra.com

In this episode, Hannah Abrams and Cait Batzinger discuss Tebra's new AI Note Assist feature, focusing on how it addresses clinician burnout caused by excessive documentation. They explore the development process of the feature, share provider feedback highlighting time savings and emotional benefits, and emphasize the importance of accuracy and patient consent. The conversation also touches on future improvements, including customization options and subscription pricing.Ready to get your time back?🔗 Take a self-guided tour or request a demo: https://www.tebra.com/ai