The Career Strategist
by Sarah Caminiti
You’re not broken. You’re not behind. You’ve just been defined by someone else for too long. It’s time to take that power back. The Career Strategist is where clarity meets strategy. Hosted by Sarah Caminiti, each episode is a deep, honest look at what’s really holding you back in your career—and how to move forward without changing who you are. Whether you’re navigating leadership, burnout, visibility, or your next big pivot, this show hands you the language and tools you were never taught. You’ll learn how to articulate your value, own your expertise, and stop shrinking to make others comfortable. Expect real strategy. No fluff. No performative advice. Just career truth-telling for people who are ready to lead, ask for more, and define success on their terms. New episodes every other week.
Episodes
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Stop Accepting Less
Text me with feedback or questions! You have the tools now. You can read a room before you commit to it. You can name your worth and say the number. You know what your ideas sound like at full volume. You know the difference between a room that is green and one that has been coloring itself green...
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The Negotiation Penalty
Text me with feedback or questions! You have been told for years that the problem is that you don't ask. So you started asking. And the data shows that when you do, you get told no more often than people who make the exact same ask, in the same words, with the same confidence, in the same role.…
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Test The Culture
Text me with feedback or questions! You spent weeks in the interview process. You asked the right questions. You got the offer. And then you started the job and realized none of it was what you were sold. In this episode of The Career Strategist, Sarah Caminiti breaks down the intelligence...
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Stop Auditioning
Text me with feedback or questions! You walked out of an interview and felt good. You were honest. You were yourself. And then you got the rejection email that said you were "too passionate." That is not feedback. That is information. And there is a difference. In this episode, Sarah shares the...
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Where Strategy Begins
Text me with feedback or questions! You have been doing the work. Showing up, saying yes, absorbing more than your share, telling yourself it will pay off eventually. And nothing has changed. Not because you are not good enough. Because you have been making career decisions on autopilot, and…
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Finding What You Stand For
Text me with feedback or questions! Your values aren't preferences you pick from a menu. They're patterns that have been driving your choices all along — especially under pressure. The problem is, you're too close to your own patterns to see them. In this episode, Sarah breaks down how to…
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How Power Moves
Text me with feedback or questions! You've felt it — the meeting where your ideas get built on without credit, the praise that somehow makes you smaller, the feedback that comes without names or specifics. That's power moving, and it rarely announces itself. In this episode, Sarah breaks down the...
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The Right To Define Yourself
Text me with feedback or questions! Episode 1: The Right to Define Yourself You walk into a room with years of experience, nuanced thinking, and complex capabilities. Within minutes, you've been reduced to something manageable. "She's so detail-oriented." "Such a team player." "Really...
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Creating Space for Growth: Why Purpose Matters with Suneet Bhatt
Text me with feedback or questions! The best story you ever told wasn't memorized, it was just known and felt very deeply... Discover the transformative journey of personal growth and purpose as we welcome Suneet Bhatt, the founder of My Authentic Journey, to the final episode of the podcast....
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Business as Art: Redefining Leadership and Cultivating Authenticity with Craig Crisler
Text me with feedback or questions! What if business could be more like art? Join me for a special birthday episode of Epochal Growth, where Craig Crisler, CEO and co-founder of SupportNinja, shares his unique journey from serial entrepreneurship to leading with humility and authenticity. Craig's...
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What's Your Ripple? Leaving an Impact with Greg Collins
Text me with feedback or questions! Discover the transformative insights of Greg Collins, Vice President of Revenue at Boldr, as he shares his journey from SaaS to BPOs. Learn how stepping outside conventional roles can lead to joy and growth in both personal and professional realms. Greg's...
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Epochal Growth x The Supportive Crossover: Self-Service is the Future
Text me with feedback or questions! In this special crossover episode, Sarah Caminiti teams up with Mat Patterson, host of Help Scout's The Supportive, to dive into one of the hottest topics in customer service: the future of self-service and AI. As businesses evolve, so does the way we support...
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The Future of Work: Leadership, AI, and Belonging with Luke Jamieson
Text me with feedback or questions! Imagine transforming your workplace into a hub of creativity and purpose, where AI serves as an empowering co-pilot rather than a replacement. In our latest episode, we invite you to discover how global expert Luke Jamieson transitioned from baking pastries to...
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Creating Inclusive Workplaces and Supporting Teams with Cheryl Spriggs
Text me with feedback or questions! How does one transition from the fast-paced world of Austin startups to leading a remote-first team in Denver? Find out in our enlightening conversation with Cheryl Spriggs, the Manager of Premier Support at Zapier. Cheryl opens up about her evolution from an...
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Mastering Customer-Centric Support with Mat Patterson
Text me with feedback or questions! Discover the ageless principles of customer support with our special guest, Mat Patterson, the Customer Service Content Lead at Help Scout. We embark on a historical journey through the fundamentals of customer service, examining how they've endured through…
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Revolutionizing Product Innovation Through Customer Support with Elyse Mankin
Text me with feedback or questions! What if customer support could be the secret weapon in your arsenal for product innovation? Join us as we chat with Elyse Mankin, who takes us on a journey from her marketing roots to becoming a pivotal figure in customer support. We promise you'll discover how...
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Reclaiming Your Power: Navigating Leadership and Power Dynamics with Sarah Caminiti
Text me with feedback or questions! What if you could reclaim your power and reshape the narrative of your life? Join me, Sarah Caminiti, as I celebrate a personal milestone on this episode of Epochal Growth. Reflecting on my journey to empowerment, I share how tuning into the universe's signals...
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AI's Role in Elevating Customer Engagement with Rob Dwyer
Text me with feedback or questions! Unlock the secrets of AI's transformative power in customer engagement with our special guest, Rob Dwyer, Vice President of Customer Engagement at Customer Direct and HappiTu. Rob brings a wealth of experience from both BPO and technology sectors, shedding…
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Thriving in Customer Support: Balancing Boundaries, Embracing Emotion, and Leading with Confidence with Hilary Dudek
Text me with feedback or questions! BUY YOUR TICKETS TO ELEVATECX IN DENVER HERE! Ever felt overwhelmed in customer service roles, struggling to keep a professional demeanor while maintaining your sanity? Hilary Dudek, head of customer experience at Gamma, joins us and shares her unique approach,...
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Avoiding Translation Pitfalls in Global Markets with Markus Seebauer
Text me with feedback or questions! BUY YOUR TICKETS TO DENVER ELEVATECX HERE Unlock the keys to global business success with insights from Markus Seebauer, founder of Gateway Translations. We explore the critical role of localization and translation in today's international marketplace…
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Redefining Mentorship & Empathy in CX with Lauren Eimers
Text me with feedback or questions! BUY TICKETS TO ELEVATECX DENVER HERE Curious about how empathy can revolutionize customer experience and support? Join us as we sit down with Lauren Eimers, a therapist-turned-customer-experience expert, who shares her unique journey from counseling psychology…
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Shedding Ego for Career Growth with Sarah Hatter
Text me with feedback or questions! CHALLENGE ACCEPTED - BUY YOUR TICKETS HERE What does it mean to lead with authenticity and foster genuine connections in the workplace? Join us for an enlightening conversation with Sarah Hatter, the founder of ElevateCX, as she unpacks the dynamics of building...
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How To Approach Career Reinvention with Jaclyn Mullen
Text me with feedback or questions! What happens when you decide to reinvent yourself—both personally and professionally? Join us on this episode of Epochal Growth as we explore the transformative power of reinvention, featuring an inspiring story of a friend who successfully negotiated her…
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Stepping Back and Stepping Up with Jenn Southan
Text me with feedback or questions! When you think of your career journey, does it look anything like you thought it would 5, 10, even 20 years ago? Get ready to be inspired by the remarkable journey of Jenn Southan, Senior Director of Customer Support at Olo, in her podcast debut. Jenn takes us...
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Growth Sparker with Ricardo Araújo
Text me with feedback or questions! How do cultural differences and individual motivations shape our impact in a global and remote work environment? In Episode 10 of Epochal Growth, host Sarah Caminiti sits down with Ricardo Araújo to explore these themes and more. Ricardo shares his journey of...
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The Art of Being Dead Inside Part 2 with Stephanie Lundberg
Text me with feedback or questions! Can anger be useful? In Part 2 of "The Art of Being Dead Inside," host Sarah Caminiti and Stephanie Lundberg continue to explore why the emotions CX leaders feel are so intense an what companies are doing to set themselves apart. Sarah and Stephanie discuss the...
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The Art of Being Dead Inside Part 1 with Stephanie Lundberg
Text me with feedback or questions! What happens when vulnerability and connection take center stage in customer support? In Episode 8 of Epochal Growth, host Sarah Caminiti sits down with Stephanie Lundberg, founder of The Support Human newsletter and Bad Job Bingo, to discuss her journey into...
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Advocating for Success with Srajan Bhagat
Text me with feedback or questions! Are you mindful of the impact your choices have on your business and team? In Episode 7 of Epochal Growth, "Advocating for Success," host Sarah Caminiti engages with Srajan Bhagat to explore how being thoughtful about what we put into the world can transform...
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Customer-Centricity Through Journey Mapping with Ben McCormack
Text me with feedback or questions! How can customer journey mapping transform your business strategy? In Episode 6 of Epochal Growth, host Sarah Caminiti sits down with Ben McCormack, currently a fractional executive at Boldr and a seasoned customer experience professional. Ben and Sarah take a...
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Leveling Up After Layoffs with Miranda Lee
Text me with feedback or questions! When was the last time you trusted yourself enough to quiet the voice of self-doubt? In Episode 5 of Epochal Growth, Sarah Caminiti sits down with Miranda Lee, a leader in the support community, to explore the transformative power of self-reflection and...
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Progressive Ambition with Blair Wilen
Text me with feedback or questions! Curious about how Business Process Outsourcing (BPO) can redefine customer experience? In Episode Four of Epochal Growth, host Sarah Caminiti dives into an insightful discussion with Blair Wilen, CEO and co-founder of Ethos Support. Discover how Ethos Support…
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Future-proofing Your Career with Kel Kurekgi
Text me with feedback or questions! Join host Sarah Caminiti and guest Kel Kurekgi as they explore the dynamic world of AI and its transformative impact on industries, especially in Customer Experience (CX). Discover how to future-proof your career by honing transferable skills and embracing...
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The Parent Whisperer with Conor Pendergrast
Text me with feedback or questions! Dive into the second episode of Epochal Growth: The Parent Whisperer with host Sarah Caminiti and special guest, support and leadership expert, Conor Pendergrast. Conor guides us through the intricate world of transitions, focusing particularly on career and…
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Lead Like a Maker with Sarah Betts
Text me with feedback or questions! Welcome to the inaugural episode of Epochal Growth: Our first episode, Lead Like a Maker, sets the tone for the purpose of this podcast, as space to celebrate good people doing good things in and around CX. Host Sarah Caminiti sits down with Sarah Betts…
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About this show
You’re not broken. You’re not behind. You’ve just been defined by someone else for too long.
It’s time to take that power back.
The Career Strategist is where clarity meets strategy. Hosted by Sarah Caminiti, each episode is a deep, honest look at what’s really holding you back in your career—and how to move forward without changing who you are.
Whether you’re navigating leadership, burnout, visibility, or your next big pivot, this show hands you the language and tools you were never taught. You’ll learn how to articulate your value, own your expertise, and stop shrinking to make others comfortable.
Expect real strategy. No fluff. No performative advice. Just career truth-telling for people who are ready to lead, ask for more, and define success on their terms.
New episodes every other week.
Hosted by
Sarah Caminiti
Categories