The Digital Patient

On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Stacey Johnston, MD, MHA, CHCIO, Chief Information and Digital Execution Officer at Beacon Health System, about "Pushing Oracle to Its AI Limits, The Agent That Ordered 7,000 Colon Screenings and Caught Cancer Early, What If You Spent More on Tech Than on Recruiting, and more..."

On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Hasan Ahmad, DO, MBA, MSc, Associate Chief Medical Information Officer at Parkview Health, about "Why Deleting Alerts Is the Safest Thing You'll Do This Year, Three Questions Every AI Tool Must Answer Before Go-Live, Why Clinician Resistance Is Usability Feedback and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Amish Desai, MD, MSc, Chief Medical Officer, Population Health at Northwestern Medicine, about "Making 2,500 AI Calls in 5 Days that Patients Loved,  The Scale-First Rule That Kills Pilotitus, Why You Should Judge AI by the Alternative, and more..."

Josh and Alan reunite for a “solo” episode to recap their adventures at AMDIS 2026 in Ojai, CA. They dive deep on how health systems are moving from AI Anxiety to AI Ops, What the EHR Might Look in 2030, the Uber That Nearly Escaped Them at the Spa, and more...

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Zsolt Kulcsar, DO, MPH, MBA, CPE, Vice President, Virtual Health at Emory Healthcare, about "Why Virtual Health Needs Its Own Department, The "Doc of the Day" That Frees Clinic Space, Why Virtual Care Is More Primed for AI Than the Exam Room, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Pranav Jain, MD, MBA, Chief Health Information Officer at Wellstar Health System, about "What Ambient Rollouts Get Wrong About the Care Model, How AI Fluency Creates 10X Clinicians, The One Clinical Skill You Cannot Automate, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Andrew Miner, MD, Chief Health Information Officer at Inova Health, about "50x'ing IT Adoption Through Physician Bonuses, The Reason Ambient's Biggest Win Isn't Time Savings, Why Your EHR Will Soon Know Your Patients Better Than You, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Ryan Sadeghian, MD, MBA, MSc, former Enterprise Chief Medical Information Officer at the University of Toledo, about why you shouldn't "Outsource Your AI Thinking, The Reason Clinical AI Tools Die After the Pilot, Why Nobody Is Auditing Whether Documentation Was Ever the Right Measure of Care, and more..."

Josh and Alan reunite for a casual “solo” episode to catch up on Josh's adventures at Epic's XGM. They dive deep on how health systems are moving from AI Anxiety to AI Operations, the Great Snack Wheelbarrow Chase, Why Alan Dressed Up as the Tin Man, and more...

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jackie Gerhart, MD, Chief Medical Officer at Epic Systems, about "Epic's Vision for The Intelligent Visit, Which of Epic's 100+ AI Use Cases Get the Most Adoption, What Changes About Physician Identity in the Age of AI, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Veena Lingam, MD, Associate Chief Medical Information Officer at the Moffitt Cancer Center, about "The Hidden Skills Required for CMIO 4.0, the Real Risk of Consumer AI Tools in Your Org Right Now, How to Build AI Governance When There's No Blueprint, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with David Lovinger, MD, FHM, FACP, Associate Chief Medical Officer and Chief Informatics Officer at Carle Health, about "How a Sculptor Became a CMIO, Why Pop-Ups Are Almost Never the Right Answer, How Design Thinking Fixes What Informatics Degrees Miss, and more..."

Josh and Alan reunite for a casual “solo” episode to catch up on a busy few weeks – from Josh becoming a new father to key takeaways from ViVE and HIMSS.They break down what Josh learned firsthand navigating the maternity and postpartum journey, including gaps in digital health, confusing patient portal experiences, and how AI tools are already filling in between clinical visits.They also touch on insights from the Feb/Mar conference circuit, covering AI adoption trends, why digital health projects fail, and what health systems are getting right (and wrong) when it comes to patient experience.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sara Helvey, MD, MBA, MPH, Chief Clinical Information Officer at Care New England, about "What a Startup Failure Taught Her About Vendor Selection, Why AI Clinical Decision Support Keeps Backfiring, What Comes After Ambient Documentation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Vinh Nguyen, Chief Medical Information Officer at MemorialCare, about "Why Ambient AI Is Only a Fraction of the Burnout Solution, The Hidden In-Basket Problem Nobody Is Talking About, Why Clinicians Don’t Trust AI Agents Yet, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with John Hanna, MD, Chief Medical Information Officer at ECU Health about "What clinicians build when given no-code AI tools, Why Most Health Systems Are Governing AI Backwards, Is a Personalized EHR a Dream or Inevitable? ...and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Maruf Haider, MD, ACMIO, Digital Health at Carilion Clinic, about "The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, the One Phrase that Predicts Rollout Success, and more..."

In this special duo episode, Alan Sardana sits down with SeamlessMD Co-founder and CEO Joshua Liu, MD, to unpack the biggest ideas from the Nabla Accelerate AI Executive Summit. Josh shares what he heard behind closed doors from CMIOs, CIOs, and digital health leaders—from why AI scribes unlocked AI adoption, to what comes next in healthcare automation, trust, and ROI. They explore where today’s AI may fall short, drawing inspiration from Yann LeCun's keynote ideas around World Models, how transparency matters more than “AI-first” branding, and why humility and execution—not hype—ultimately determine which AI solutions succeed in healthcare.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Bob Jarve, MD, MBA, MSc, FAAP, FACP, Associate Chief Medical Information Officer of Population Health at Corewell Health, about "How Ambient AI Solves Burnout but Breaks Discrete Data Capture, Why Most Vendor Failures Happen Before Contract Signing, How LLMs Supercharge SDoH Initiatives, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bryon Frost, CMIO at McLeod Health, about "Patient Visits of the Future with Patient-Clinician-AI Collaboration, Adaptive vs. Technical Informatics Challenges, the Move to Patient-First Precision Care, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nicholas Gavin, Chief Clinical Innovation Officer and Associate Chief Medical Information Officer for Digital Health at Mount Sinai, and Dr. Girish Nadkarni, Chairman of AI and Human Health at Mount Sinai, about "How to Reliably Turn Predictive AI into Clinical Action, Developing a 'Scale-First' Operating Philosophy for Innovation, Asynchronous Care to Improve Patient Access, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ryan Mackey, CMIO at LifePoint Health, about "Operationalizing 5 AI Scribe Vendors Across a System, How to Enforce Quality Across a Fragmented, Multi-EHR Health System, Expanding AI Beyond Physicians, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Priti Patel, CMIO at John Muir Health, about "Phenotypes of Clinician AI Adopters, Demonstrating ROI Without Stifling Innovation, How to Make Governance an Enabler, Not a Brake, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Emily Jacobsen, VP, Clinical Systems, Chief of Clinical Informatics at University of Maryland Medical System, about "Why Trust is the Real Operating System for Clinical Transformation, Using Leadership Rounding as an Informatics Superpower, How to Avoid Pilots That Never Scale, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sri Adusumalli, Vice President and Chief Health Information Officer at Penn Medicine, about "Introducing Positive Friction to Prevent Automation Bias, Monitoring AI Safety at Scale, How AI will Impact the Future Healthcare 'Front Door', and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tomi Kolade, Assistant Chief Medical Information Officer at UT Health Houston, about "The Unconventional Metric he uses to Measure Value for Informatics Tools, Reducing Knowledge Gaps to Improve EHR Usage, Why AI Adoption is a People Problem, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Michelle Stansbury, Associate Chief Innovation Officer and Vice President of IT Applications at Houston Methodist, about "Why Siloed Innovation Labs Don’t Work, Making Innovation Financially Accountable, Why Health Systems Must Disrupt Themselves or Risk Being Disrupted, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Juan "JC" Rojas, Associate Chief Medical Information Officer at Rush University Medical Center, about "Where AI Performs Best in Clinical Care Today, Evaluating AI like a New Drug or Device, Using AI to Identify High-Risk Patients When Data is Incomplete, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jason Szczuka, Chief Digital Officer at Bon Secours Mercy Health and President at Accrete Health Partners, about "How to Build Coalitions That Actually Move Innovation Forward, The 18-24 Month “Scale or Sunset” Rule for Pilots, Creating Organizational Readiness Through Incentives and Desperation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Weiss, Associate Chief Medical Information Officer at Memorial Healthcare System, about "Fixing "Rogue" Clinical Notes, Designing Workflows for Rare but High-Risk Events, Applying Goldilocks Principles to Governance, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Poon, CHIO at Duke Health, about "Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, Why We Must Kiss a lot of Frogs to Find Real Innovation, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. David Feinberg, Chairman of Oracle Health, about "How Oracle Health has Reimagined the EHR in the AI Era, The Next Frontier For Agentic Workflows, Strategic Bets Oracle Health is Making, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Karl Kochendorfer, Chief Health Informatics Executive at Southern Illinois Healthcare, about "The Real Path to AI-augmented Clinical Messaging, The Role of LLMs for Patient Interactions, How AI can actually make Clinicians More Human, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Chris DeFlitch, CMIO at Penn State Health, about "What Health Systems Can Learn From Disney, Creating an Emergency Room with No Waiting Room, Why Digital Transformation is still about People Taking Care of People, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sameer Badlani, Chief Strategy Officer & Chief Digital Officer at Fairview Health Services, about "Creating New Platforms for Healthcare Delivery, Bringing Retail-Quality Consumer Experiences to Healthcare, Proven Frameworks for Evaluating Tech Value, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Veena Jones, CMIO at Sutter Health, about "Scaling Ambient AI for Real-World ROI, Involving Patients to Design AI Inbox Responses that Actually Work, Moving Beyond Pajama Time to True Fulfillment, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robbie Freeman, Chief Digital Transformation Officer at Mount Sinai Health System, about "Enabling Clinician-Led AI Innovation, Embedding Forward-Deployed Engineers into Clinical Workflows, Empowering Nurses to Lead Ethical AI, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Roopa Foulger, Vice President, Digital and Innovation Development at OSF HealthCare, about "Why 80% of Healthcare AI Fails in the Real World, Inside OSF’s Three-Horizon Innovation Strategy, When to Break the Rules of Evidence-Based Tech, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Mark Mabus, Chief Medical Informatics Officer and Senior Vice President of EHR, Clinical and Revenue Cycle at Parkview Health, about everything "From Escape-Room Training to TikTok-style Edutainment, Infusing Creativity into Healthcare IT Training, Preparing Clinicians for the Future of the EHR, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Natalie Pageler, CHIO at Stanford Children's Health, about "The Hidden Pediatric Data Crisis, How AI Is Best Used in Pediatrics, Preventing Automation Complacency in Medicine, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tamara Moores Todd, Chief Health Informatics Officer at Intermountain Health, about "what she learned about healthcare from a Near-Death Experience, sustaining informatics through ‘Gardening Mode’, how AI Agents will shape healthcare, and more..."

On this special episode of The Digital Patient, Alan and Josh recap their time at Becker's 10th Annual Health IT + Digital Health + RCM Annual Meeting. From trick-or-treat-style swag hunting and celebrity keynotes to hot takes on what health tech conferences should do differently in the future, they share the fun and frustrations of one of healthcare's best gatherings. Tune in to hear them reflect on the most interesting ideas they heard, hallway catch-ups with digital leaders, and why socks may just be the ultimate conference swag.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Amy Sitapati, CMIO, Population Health at UCSD Health, about "How AI Agents May Impact Data Cleanliness, Why Clinicians Need to Get Their Hands Wet with AI, Understanding Patient Preferences to Personalize Care, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Cheng, CMIO at UCLA Health, about "Applying Randomization to Informatics, Creating AI-Enabled, Personalized EHR Experiences for Every Clinician, Advancing Equity Through Accurate Data, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Albert Bonnema, CMIO at Kettering Health, about "Combining EHR, genomics, and AI for breakthroughs in precision medicine, Risks of AI use in medical education, Barriers to making personalized medicine standard, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Greg Ator, former, longtime CMIO at Kansas University Health System, about "Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, Could a Startup Disrupt the Major EHR Incumbents? And more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Craig Norquist, CMIO at HonorHealth, about "What the Healthcare C-Suite can learn from the Navy, where AI Agents best fit in Healthcare, How being a Clinician-Patient exposes Healthcare Inequities, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Joel Gordon (CMIO, UW Health) and Stacy Rasmussen (VP, IS Business Relationship Management, Planning and Growth, UW Health), about "Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, Measuring ROI with Rigor for AI Scribes, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sonali Kohli, EVP, Digital Transformation & Chief Information Officer at Niagara Health, about "Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, Success with Digital Care Journeys for Remote Surgical Monitoring, and more..."

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robert Slepin, Chief Digital Officer and Senior Vice President at SE Health, about "Implementing EHRs Globally, Strategic Recommendations for EHR Companies, Keys to Mitigate Risk with Large-Scale Digital Transformation, and more..."