PODCAST · business
The eCom Ops Podcast
by SyncSpider
Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you don't run out of stock and that your eCom store doesn't run out of cash... That's why we created this podcast, for the unsung operational heroes out there grinding away in spreadsheets and storerooms... this podcast is for you.
Episodes
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Own the Customer, Not Just the Channel: Amazon, TikTok and the Omnichannel Exit - Neil Twa
In this episode of the eCom Ops Podcast, we sit down with Neil Twa, CEO and co-founder of Voltage Holdings, who has cracked the code to scaling Amazon FBA businesses into multi-million-dollar brands. With over 17 years in eCommerce, Neil has seen it all-what works, what flops, and what truly…
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Stop Staring at Dashboards: What E-commerce Analytics Should Really Tell You - Mia Umanos
In this compelling episode of the Ecom Ops Podcast, we dive into the fascinating world of data analytics with Mia Umanos, the CEO of Clickvoyant and a seasoned expert boasting 15 years of experience. Mia, now a pivotal part of Clickvoyant, shares her journey and the revolutionary impact of...
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Ranking #1 Isn't Enough Anymore. Will AI Recommend Your Brand? - Leo Poitevin
In this episode of the eCom Ops Podcast, host Norbert Strappler talks with Leo Poitevin, Founder of Astrack and Co-founder of Linkavista, about the shift from traditional SEO to generative engine optimization, and why visibility is increasingly about being mentioned, trusted, and recommended…
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The Hidden Rule Behind Every 7-Figure Solo eCommerce Brand - Elaine Pofeldt
Journalist and author Elaine Pofeldt (Forbes, CNBC, Fortune) shows how one-person businesses reach seven figures with smart outsourcing, low-cost tech, and a bias to action. A must-listen for e-commerce founders who want to grow without doing everything themselves.
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Sales Tax in eCommerce: Why Software Alone Won't Keep You Compliant - Lahari Neelapareddy
Lahari Neelapareddy, CPA and founder of Tax Hero, explains why sales tax compliance matters for every eCommerce store, from economic nexus to audits, and why you still need humans, not just apps.
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How One Marketplace Killed the Handshake Deal in Wholesale Auto with Vikas Mehta
In this episode of the eCom Ops Podcast, host Norbert Strappler talks with Vikas Mehta, COO of ACV Auctions, about how ACV is transforming the relationship-driven world of wholesale automotive auctions through trust, transparency, automation, and AI.
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He Cracked TikTok Shop and Built Millions - Jesse Frimpone
Jesse Frimpone built a seven-figure e-commerce empire across seven brands, powered by TikTok Shop, affiliate marketing, and organic content. In this episode, he shares how he tests products risk-free, scaled with 300 affiliates, and why he believes e-commerce is just getting started.
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The Legal Blind Spot That's Costing Startups Millions - Jeff Holman
Most startups treat legal like a fire extinguisher, something you reach for only when things are already burning. In this episode of the eCom Ops Podcast, host Norbert Strappler sits down with Jeff Holman, founder of Intellectual Strategies and a former patent attorney who left traditional law…
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A Gartner Expert Explains Why Most B2B Transformations Fail - Jackie Swanson
In this episode of the eCom Ops Podcast, host Norbert Strappler sits down with Jackie Swanson, Managing Partner at Gartner Consulting, to discuss why so many B2B transformation projects fail despite significant investments in software and AI.
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The 80/20 Rule That Fixes Broken Amazon Ad Accounts - Elizabeth Greene
Ready to take your Amazon PPC game to the next level? Join us as we chat with Elizabeth Greene, Co-Founder of Junglr, and uncover the secrets to mastering Amazon PPC!
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How Do You Scale eCommerce Without Replacing Your ERP? - Antons Sapriko
In this episode of the eCom Ops Podcast, host Norbert Strappler sits down with the Founder and CEO of scandiweb to discuss what more than two decades in enterprise eCommerce have taught him about scaling businesses.
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Fix Your Listings First: The Amazon Growth Hack Nobody Talks About - Hymie Zebede
Looking to take your Amazon business to the next level? In this episode, Norbert talks to Amazon expert Hymie Zebede, who helped scale a brand from $3 million to $24 million in just two years. Discover the secrets, lessons, and strategies that can transform your Amazon journey.
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Slow Decisions Are Killing Your eCommerce Business - Alex Pospekhov
In this episode, Alex Pospekhov, Co-founder of Hyperfocus, explains why spreadsheets eventually fail, why every new sales channel changes the way your business operates, and how AI agents can help brands automate operational work instead of simply generating content.
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How to Build a Product Business Without Owning the Factory - Jen Millard
How do you build a national beverage brand without owning a factory? In this episode of the eCom Ops Podcast, Norbert Strappler sits down with Jen Millard (Co-founder of Mainelove) to explore her unconventional approach.
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The Best Logistics Strategy Most eCommerce Brands Miss with Daniel Cunningham Jr.
In this episode of the eComOps Podcast, Norbert Strappler sits down with Daniel Cunningham Jr., Founder and CEO of Shiplo, to discuss why logistics becomes increasingly complex as brands scale and why most companies don't notice the problems until they're already losing margin.
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From Views to Sales: The Shoppable Video Playbook with Eitan Koter
Discover how to transform your eCommerce strategy and turn passive viewers into active buyers using shoppable videos with Vimmi co-CEO, Eitan Koter.
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When Product Content Is Slowing Down Your eCommerce Growth with Lynn Herman
In this episode of the EcomOps Podcast, Lynn Herman, ABM Marketing Manager at Canto, explains why product content becomes an operational nightmare at scale, and how brands can use digital asset management, product information, automation, and AI to keep product launches moving without breaking...
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Your Best Creative Is Killing Your Conversion with Aaron Smedley
Most eCommerce brands think product images are just creative assets. Aaron Smedley, GM of Shopify at Cloudinary, argues they’re actually operational infrastructure.
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The No. 1 Amazon Ad Hack with Kusha Karvandi
Welcome to the EcomOps Podcast, where we delve into the strategies that make e-commerce empires. In this episode, we explore the inspiring journey of Kusha Karvandi, an Inc 500 entrepreneur who has successfully launched and exited multiple seven and eight-figure Amazon businesses. Join us as…
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Where do Brands Turn Wrong with Liz Stack
Welcome to another episode of the Ecom Ops podcast! Today, we host Liz Stack, Senior Brand Manager at Yotpo and a passionate advocate for women in e-commerce. Liz shares her journey, Yotpo’s mission, and her involvement with the Women in E-Commerce community. Get ready for an inspiring…
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How to Turn Returns Into Profit (Instead of Cost Center) with Disney Petit
Returns are expensive, operationally messy, and far more wasteful than most brands realize. In this episode, Disney Petit, Founder and CEO of LiquiDonate, explains how retailers can turn unsellable returns and excess inventory into a smarter, more sustainable logistics flow that also cuts costs.…
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The Logistics Layer Most eCommerce Brands Get Wrong with Mark Ang
When was the last time you thought about your logistics processes? It’s often overlooked. But did you know that logistics is a system that makes growth sustainable? In this episode, Mark Ang, CEO of GoBolt, explains why logistics is one of the most misunderstood parts of eCommerce, and how small...
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The Browser Blind Spot with Simon Wijckmans
In this episode, Simon Wijckmans, CEO of Cside, explains why client-side security is one of the biggest blind spots in modern eCommerce.
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Marketing Isn’t Broken, Your Data Is - Justin Rashidi
When marketing performance drops, companies usually blame the channel. But according to Justin Rashidi, co-founder and Chief Strategy Officer at SeedX, most marketing problems are actually data problems. In this episode, he explains how attribution models, dashboards, and dirty data can mislead...
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Greatest Hits: Where Brands Go Wrong with Liz Stack
Welcome to another episode of the Ecom Ops podcast! Today, we host Liz Stack, Senior Brand Manager at Yotpo and a passionate advocate for women in e-commerce. Liz shares her journey, Yotpo’s mission, and her involvement with the Women in E-Commerce community. Get ready for an inspiring…
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Margins, Market Shifts & B2B Reality with John Bruno
In this episode, John Bruno shares how B2B and B2C leaders must rethink pricing, promotions, digital transformation, and AI-driven discovery in a volatile market.
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From SEO to AEO: Why Clean Data Is the Real AI Strategy with Steve Zisk
In this episode, Steve Zisk of Redpoint Global explains why AI Engine Optimization (AEO), structured data, and clean customer identity are becoming essential for eCommerce success.
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How to Turn Website Monitoring Into Competitive Intelligence with Serge Salager
In this episode, Serge Salager, CEO of Visualping, joins Norbert Strappler to reveal how a tool used by 2 million people helps brands stay ahead of competitors, trends, and threats, all by watching the web smarter.
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Why the Future of Retail Is Still Local with Andrew Stern
In this episode, Andrew Stern, CEO of Quilt Software, joins Norbert Strappler to reveal how small retailers are using modern software to fight back against outdated systems and big-box competition.
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Why the Last Mile Is Your First Impression with Sheila Berry
In this episode, Sheila Berry, CRO at UniUni and former Shopify executive, joins Norbert Strappler to unpack what real innovation looks like in eCommerce, and why the delivery experience defines your brand as much as your product does.
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3PL Without the BS: Why Great Fulfillment Is a Partnership, Not a Price Tag with Dave Gulas
In this episode, Dave Gulas, Co-Founder & President of EZDC 3PL, joins Norbert Strappler to unpack what makes a 3PL partnership actually work. From last-minute freight rescues to fixing the "big warehouse" customer-service problem, Dave explains why small brands need fulfillment partners who move...
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Latest industry update: How to Run a Successful Amazon Store - Expert Tips
Welcome to our Special Mix! In this episode, we're breaking down the key elements every Amazon store owner should know. If you're an eCommerce business owner looking to scale, optimize your operations, and enhance your Amazon marketplace strategies, this episode is just for you.
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The New SMB Growth Playbook with Mark Girvan
In this episode, Mark Girvan, CRO at Cin7 and former FreshBooks leader, joins Norbert to talk about scalable systems, AI co-pilots, and why omnichannel is now economic armor for SMBs.
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Actionable tips: SEO in E-Commerce: Backend Secrets to Boost Sales with Louis Smith
Welcome to the Ecom Ops Podcast! In this episode, we delve into SEO in e-commerce with Louis Smith, an expert in optimizing online stores to enhance traffic and boost sales. Discover valuable insights and practical strategies for your e-commerce business.
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Building Billion-Dollar Consumer Brands with Michael Jones
From Dollar Shave Club to Liquid Death, Michael Jones has helped launch and scale consumer companies worth over $6B. In this episode, he shares how venture studios work, why TikTok Shop is a key growth channel, and how AI is changing the speed and cost of building businesses.
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Why Most e-Commerce Brands Are Solving the Wrong Problem - Tina Nelson
Join host Norbert Strappler as he speaks with Tina Nelson, Product Strategy Director at Optimizely, about the evolution of digital commerce platforms and strategic AI implementation.
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$4.61 Lost for Every $1: The True Cost of eCommerce Fraud - Maanas Godugunur
Fraud is one of the biggest hidden drains on eCommerce businesses today. For every $1 lost to fraud, U.S. merchants lose $4.61 in total costs. That’s chargebacks, refunds, lost inventory, lost trust, and it’s only climbing.
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The Untold Story Behind AI's Rise - Returns, Margins, and Product Data - Romain Fouache
Romain Fouache, CEO of Akeneo, joins us to explain why SEO, search, and even product pages may be disappearing and why product data is your best defense.
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The Last Mile Catch: What It Really Takes to Deliver for Millions - Sri Thirumalai
Sri Thirumalai, Director of Last Mile Delivery at Walmart, reveals how data, AI, and local customization are shaping the future of logistics and fulfillment.
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Actionable tips: The Game-Changer's Guide to eCommerce Marketing with Matt Janaway
In this episode of the eCom Ops Podcast, the host, Norbert Strappler, introduces Matt Janaway, the CEO of Marketing Labs and an expert in SEO, Adwords, Growth, and E-commerce Marketing. Matt shares his extensive background in e-commerce, starting his first online business at the age of 16 and...
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Future of Product Visualization: Try Before You Buy Is Dead. with Daniel Frith
Discover how 3D and AR are reshaping the way customers interact with products online. In this episode, we explore the practical side of immersive tech and its growing role in eCommerce - from photorealistic product configurators to the future of wearables.
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Are You Making Data-Driven Decisions or Just Having Opinions? with Paul Graeve
In this episode of the eCom Ops Podcast, Norbert chats with Paul "Gravy" Graeve, Founder & CEO of The Data Group, about making data simple, fast, and effective. No fluff - just frameworks, clarity, and real business outcomes.
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Faster Sites, Higher Sales: How Speed Impacts eCommerce Revenue with Andrew Chambers
What if your website’s backend was secretly costing you conversions, search rankings, and customer satisfaction? In this episode of the eCom Ops Podcast, Norbert sits down with Andrew Chambers, EVP of Marketing at Harper, to uncover how milliseconds affect millions - and what top brands are doing...
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Actionable tips: Harnessing AI to Drive Revenue and Optimize Customer Experience with Richard Harris
Eye-opening episode of SyncSpider’s eCom Ops Podcast, with Richard Harris, CEO of Black Crow AI , a leading AI-driven e-commerce optimization platform. Discover how to revolutionize your e-commerce business by leveraging the power of artificial intelligence to predict user value, personalize...
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How to Unlock 7-Figure Revenue with TikTok Shops - Jesse Frimpone
In this episode of the Ecom Ops Podcast, we sit down with Jesse Frimpone, CEO of Prestige Knowledge, who went from being unjustly fired and facing homelessness to running seven successful Shopify stores.
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The Legal Hack Every Startup Overlooks with Jeff Holman
When should you really talk to a lawyer? In this episode, we speak with Jeff Holman, founder of Intellectual Strategies, a fractional legal team built to give startups affordable, strategic legal guidance—without the bill shock.
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Actionable tips: How to win the race in eCommerce business with Anatoliy Labinskiy
This week, we had Anatoliy Labinskiy, the founder and the CEO of GSM Growth Agency, sharing his rich experience in eCommerce with our audience. Find out how he learned the hard way how to succeed in eCommerce, what are the crucial things to pay attention to, and where most eCommerce business…
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Greatest Hits: The eCommerce Trick No One Told You with Shaun Brandt
Welcome to another exciting episode of SyncSpider's eCom Ops Podcast, hosted by Norbert Strappler! In this episode, we're thrilled to have Shaun Brandt as our guest, the Co-Founder of Oddit and a performance branding expert behind numerous successful direct-to-consumer (DTC) brands. He reveals…
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Essential hacks: Empowering E-Commerce Growth: Data Strategies and Solutions with Moustafa Moursy
In this special eCom Ops podcast episode, journey with us as we dive deep into the world of e-commerce, and the importance of understanding data dynamics and how it fuels growth is paramount, guided by Moustafa Moursy's expertise. Discover the strategies, the solutions, and the sheer passion that...
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Actionable insights: Expert Email Marketing Insights for Maximum Growth with Kyle Stout
On this episode of SyncSpider’s eCom Ops Podcast, we welcome Kyle Stout, the founder of Elevate & Scale and an expert in e-commerce email marketing. Join host Norbert Strappler as they explore the power of email marketing for e-commerce businesses, including the significance of segmentation and...
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ABOUT THIS SHOW
Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you don't run out of stock and that your eCom store doesn't run out of cash... That's why we created this podcast, for the unsung operational heroes out there grinding away in spreadsheets and storerooms... this podcast is for you.
HOSTED BY
SyncSpider
CATEGORIES
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Frequently Asked Questions
How many episodes does The eCom Ops Podcast have?
The eCom Ops Podcast currently has 271 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The eCom Ops Podcast about?
Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you...
How often does The eCom Ops Podcast release new episodes?
The eCom Ops Podcast publishes regularly with 271 episodes available. Check the episode list for the typical release schedule.
Where can I listen to The eCom Ops Podcast?
You can listen to The eCom Ops Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The eCom Ops Podcast?
The eCom Ops Podcast is created and hosted by SyncSpider.
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