The PT Revenue Resource by MBC

In this episode of the MBC PT Revenue Resource series, MBC CEO Jim Stoker breaks down three of the most important conversations happening in PT right now.Jim covers why charge diversity is one of the most common revenue cycle gaps he sees across PT practices and what it actually looks like when your charges follow the clinical progression of your patients. He also digs into how to coach your clinical staff on coding accuracy, why a weekly scorecard beats any memo or meeting, and the importance of intentionally resetting your priorities when you have too many irons in the fire.If you are a PT practice owner trying to improve your payment per visit, get your therapists coding more accurately, or just figure out where to focus your energy, this one is worth your time.Take our free and confidential Billing Health Assessment below to find out where your clinic stands today.

The conversation covers various aspects of the physical therapy industry, including the impact of technology, front desk practices, revenue cycle management, addressing burnout, and the role of EMR and RCM in supporting clinicians. The strategic partnership between Stride and MBC is highlighted, along with the opportunity cost of EMR and RCM partnerships. The conversation emphasizes the optimism in the industry and the need for solutions to address therapist shortage and burnout.TakeawaysOptimism in the Physical Therapy IndustryImpact of Technology on Physical TherapyChapters00:00 Introduction to Physical Therapy and Strategic Partnership05:02 Front Desk Practices and Clinic Visits11:39 Addressing Burnout and Therapist Shortage19:09 The Role of EMR and RCM in Supporting Clinicians25:49 Strategic Partnership and Generation 3 EMRAI-Powered Outpatient Therapy EMR Software - Stride | AI powered Physical Therapy EMR SoftwareMedical Billing Center | Specializing in Outpatient Therapy Billing

The conversation covers the journey of Prompt from its inception to becoming a comprehensive operating system for rehab therapy practices. It explores the role of AI in the industry, dispels myths about EMR companies, and highlights the comprehensive support and integration capabilities of Prompt. Additionally, it emphasizes the importance of utilizing an expert partner for billing and full service RCM in the physical therapy industry.TakeawaysAdding value to customers and the industry is crucial for relevance and success.Prompt's evolution from a patient recovery app to a comprehensive operating system for rehab therapy practices.Chapters00:00 The Journey of Prompt06:52 The Role of AI in the Industry11:57 The Comprehensive Support of PromptMedical Billing Center | Specializing in Outpatient Therapy BillingPrompt | Grow your Physical and Rehab Therapy practice

In this episode we sit down with MBC CEO Jim Stoker, DPT, to talk about what makes Medical Billing Center different, and why that difference matters for physical therapy practice owners.Jim brings over 30 years of PT experience, including growing a private practice from 3 to 30 clinics as Managing Partner. That background gives him a unique perspective on what clinic owners actually need from a billing partner, because he has lived it firsthand.In this conversation Jim breaks down what full service billing partnership actually looks like, why the front office is one of the most overlooked drivers of revenue, and how MBC approaches billing differently than a traditional vendor.Take our free and confidential Billing Health Assessment at https://mbc-clinic-health.info/

Over the past decade, the physical therapy industry has changed dramatically, forcing clinic owners to rethink how they operate, bill, and deliver care.In this episode, MBC CEO Jim Stoker, DPT, and MBC Director of Development Brianna Hall discuss the concept of “willingness to change” and how it applies to modern PT practice ownership.From rising patient responsibility and increasing administrative burden to the rapid adoption of technology and AI in revenue cycle management, they break down how the industry has shifted, and why clinic owners can no longer rely on the same systems that worked 10 or even 20 years ago.If you’re a clinic owner navigating rising complexity in healthcare, this episode highlights why mindset, systems, and technology adoption are now essential, not optional.Resources Mentioned:Website: https://www.4mbc.com/Our Billing Health Check: https://mbc-clinic-health.info/SPARC: https://sparc.apta.org/

Most physical therapy practice owners believe their biggest growth challenge is marketing. But in reality, revenue doesn’t start when the phone rings, it starts in the first 30 seconds of the patient interaction.In this episode, MBC Director of Development Brianna Hall sits down with Jerry Durham to break down the front-end systems that actually drive revenue in a physical therapy practice. They explore why the front desk is one of the most undertrained and underleveraged roles in a clinic, and how breakdowns in intake, communication, and verification quietly impact patient attendance, retention, and cash flow.If your clinic struggles with inconsistent cash flow or patient drop-off, this episode breaks down the systems behind it, not just the symptoms.Resources Mentioned:Website: https://www.4mbc.com/Our Billing Health Check: https://mbc-clinic-health.info/Connect with Jerry Durham and learn how to build patient engagement systems that actually convert [email protected]

As physical therapy clinics grow from one provider to multiple clinicians, or from a single location to multiple sites, the biggest challenges often aren’t clinical, they’re operational.In this conversation, MBC CEO Jim Stoker, DPT, and MBC Director of Development Brianna Hall break down why standardized processes (SOPs) are essential for sustainable clinic growth and how inconsistency at the front desk can quickly create breakdowns across the entire organization.They explore why many clinics struggle when scaling from 1 to 3 providers or expanding into multiple locations, and how small inconsistencies in intake, scheduling, insurance verification, and patient communication can turn into major operational and financial challenges.If you’re a PT clinic owner or operator looking to grow beyond a small practice, this episode breaks down the systems you need in place before scaling becomes overwhelming.Resources Mentioned:Website: https://www.4mbc.com/Our Billing Health Check: https://mbc-clinic-health.info/

Most physical therapy clinic owners feel like they’re constantly running on a treadmill: fully booked, busy all day, but still unsure why profitability isn’t where it should be.In this conversation, MBC CEO Jim Stoker, DPT, and MBC Director of Development Brianna Hall, break down what actually matters when it comes to running a sustainable PT practice: knowing your numbers, understanding true profitability, and making hiring decisions based on data instead of gut feeling.If you’re a clinic owner trying to grow without burning out or wondering when and how to hire your next PT, this episode gives you the framework to stop guessing and start managing with clarity.Resources:Website: https://www.4mbc.com/Our Billing Health Check: https://mbc-clinic-health.info/