PODCAST · business
The RevOps Show
by Doug Davidoff & Jess Cardenas
What is Revenue Operations? Revenue Operations (or more commonly referred to as RevOps) started off as a hot trend, but now every growth focused company needs RevOps in order to be successful. But what does that entail? The RevOps Show is here to help you navigate! Go on an adventure every week with Doug and Jess as they work through common questions, scenarios, and issues companies are facing today to find solutions that will make an impact so you aren't solving your upstream problems downstream.
Episodes
-
Episode 126: Navigating Change While Driving Growth - The RevOps Balancing Act
RevOps teams aren’t only supporting change anymore. They’re being asked to lead through constant transformation while the business keeps moving. In this episode of The RevOps Show, Doug and Jess explore how RevOps teams can operate in a fast-moving environment shaped by AI, process shifts,...
-
Episode 125: Exit Criteria – The Missing Piece in Your Sales Pipeline
In this episode, Doug and Jess break down what it really takes to build a high-performing sales pipeline and why getting your exit criteria right is the difference between guesswork and predictable, scalable growth. They dig into the most common mistakes teams make, how to determine the right...
-
Episode 124 - The AI Advantage - How Top Sales Reps Stay Ahead
In this episode, Doug and Jess break down the 2025 State of Sales report, exploring how AI, informed buyers, and content trends are reshaping the sales process. They discuss what works, what doesn’t, and why human insight is more critical than ever. For updates on new episodes, follow us on:...
-
Episode 123: How Great Sellers Win - 7 Attributes of Top Performers
In this episode, Doug and Jess break down the seven essential attributes that separate top sales performers from the rest. While automation and AI dominate today’s conversations, Doug argues that sales is losing its art and that true success comes from mastering the fundamentals that technology...
-
Episode 122: How to Design a Sales Hiring Process That Works
Hosts Doug and Jess discuss the complexities of hiring salespeople in today’s evolving market. They explore the misconceptions about sales hires, the importance of defining roles and processes, and the significant impact of hiring decisions on business success. For updates on new episodes, follow...
-
Episode 121: The Power of Predictability - Planning in Messy Markets Featuring Pete Caputa
In this episode, we welcome guest Pete Caputa, CEO of Databox, to the show to discuss how to create predictable business plans in an increasingly unpredictable market. From AI disruption to global conflicts, today’s business leaders face unprecedented challenges in forecasting and planning. Pete...
-
Episode 120: Transform Your CRM into a Performance Powerhouse
Join Doug and Jess in this episode where they explore the shift from using a traditional static CRM as a mere logging tool to harnessing it as a performance management platform. They discuss the importance of aligning business processes with CRM capability, the significance of effective mapping,...
-
Episode 119: Embracing Change - How Technology Shapes Business Strategy
We’re back with Part 2 of our special anniversary episode! Doug and Jess delve into key insights and reflections from last year as they revisit The Revenue Acceleration Framework. Doug shares how his understanding of the content has evolved, especially with the swift rise of AI. Jess prompts an...
-
Episode 118: Frameworks vs. Tactics: Finding the Right Balance in Revenue Operations
In this special anniversary episode, Doug and Jess celebrate one year since the release of Doug’s book, The Revenue Acceleration Framework–and they’re bringing the real talk. From behind-the-scenes lessons to big client wins, they reflect on what’s changed, what still holds true, and where RevOps...
-
Episode 117: Revive and Thrive - Strategies to Reignite Your Team’s CRM Enthusiasm
You’ve launched your CRM and the excitement for the new system is starting to fade. The honeymoon phase is over…now what? In this episode, Jess and Doug dive into the challenges that arise after the initial excitement of a new CRM launch fades. The discussion highlights practical strategies for...
-
Episode 116: From Paralysis to Progress - Mastering Business Acceleration Cycles
In this episode of The RevOps Show, hosts Doug and Jess delve into the concept of acceleration cycles, a core principle from Doug’s best-selling book, The Revenue Acceleration Framework. As they celebrate the book’s one-year anniversary, they discuss how acceleration cycles can transform how...
-
Episode 115: How We Cope With the Unknown - 6 Psychological Principles at Play
Delve into the fascinating world of behavioral science with Doug and Jess…specifically exploring how it impacts decision-making and how it can be leveraged within RevOps. Today’s conversation touches on critical themes such as uncertainty aversion, status quo bias, and the importance of clear...
-
Episode 114: The Missing Link in Your Sales Forecasting - Deal Quality
Deal Quality is the missing ingredient in your sales process. Doug and Jess explore the often-overlooked topic of deal quality and its significant impact on sales forecasting. They discuss how poor deal quality can disrupt forecasts, the crucial roles of marketing and training in enhancing deal...
-
Episode 113: Mastering the Middle - Turning Project Management Complexity into Success
Shrink the middle of your projects. In project management, the middle is where momentum stalls and complexity takes over. The longer a project lingers there, the less likely it is to reach the finish line successfully. In this episode, Doug and Jess discuss why projects fail due to inertia and...
-
Episode 112: The Goldilocks Approach to CRM Lockdown - Balancing Usability and Security
What do Goldilocks and CRM implementations have in common? The balance of their implementation needs to be just right. How much freedom should organizations grant their users to mess with the CRM? Doug and Jess explore the complexities of user access within the CRM and the nuances of balancing...
-
Episode 111: The Art of Dashboard Design - Simplifying for Success
Dive into the common pitfalls of dashboard creation and best practices for crafting effective, insightful reports. Doug and Jess explore the frequent mistakes made in sales reporting, emphasizing the importance of clarity. They discuss the need for dashboards to serve a specific job to be done…
more -
Episode 110: Speed vs. Velocity - The Hidden Costs of Moving Too Fast
There is a critical distinction between speed and velocity in business. The common misconception is that moving fast equates to progress. In reality, there’s an importance of direction and intentionality in achieving meaningful results. Doug and Jess explore the impact of prioritizing speed over...
-
Episode 109: The Customer Journey - Is it The Yellow Brick Road or More Like Off-Roading?
There’s a common misconception of the customer journey. It’s often mistaken as the path to becoming a customer. Rather there should be emphasis on viewing it as a continuous cycle that extends beyond the initial sale. Join Doug and Jess as they discuss the significance of focusing on the entire...
-
Episode 108: Architects of Change - The Role of Business Analysts in Evolving Organizations
What in the world is a business analyst? Join Doug and Jess in this episode of The RevOps Show as they provide a definition of the business analyst role, discuss the skills needed, when an organization should hire one, and the problems that a business analyst helps solve. For updates on new...
-
Episode 107: From Excuses to Execution: 6 CRM Adoption Challenges and How to Solve Them
The more we help conduct CRM implementations, the more we hear how people don’t use their CRM. Whether it’s because it feels like a burden, they don’t see the value, they think it slows them down, or something else, CRM adoption remains a challenge for many teams. In this episode of The RevOps...
-
Episode 106: From Tornadoes to Frameworks - A RevOps Year in Review
We’ve made it to the end of the year! In this final episode of The RevOps Show for 2024, Doug and Jess reflect on the year, including their favorite and regretted episodes, biggest changes, insights, mistakes, and predictions for 2025. Expect a thoughtful and honest review of the year as well as...
-
Episode 105: Future-Ready Leadership: How Hybrid Models Can Transform Your Team
Looking for the right leadership model for your business? Fractional, Outsourcing, or BPO (Business Process Outsourcing) each comes with its own benefits and challenges. How do you choose the best fit? And what does it take to make these approaches successful? In this episode of The RevOps Show...
-
Episode 104: The Butterfly Effect in Action - How Tiny Changes Create Massive Results
There’s a tendency to gravitate towards big changes because they have more certainty. We equate making big changes to disrupting the world. In this episode of The RevOps Show, Doug and Jess surface how it’s actually small adjustments and improvements that can lead to big impacts and significant...
-
Episode 103: CRM Nightmares - Lessons Learned from Implementations Gone Wrong
Learning happens when you make mistakes. In our time working on implementations, we won’t hide–we’ve made some mistakes that we learned from. In this episode, Doug and Jess have an insightful discussion about CRM implementations and projects that have gone wrong. They share real-life examples of...
-
Episode 102: AI Readiness: Why Most Companies Aren't Ready (And What To Do About It)
What does it mean for a company to be “AI ready?” Doug and Jess explore this question and how revenue operations teams should approach AI. They cover the opportunities and dangers of AI, as well as key areas like strategy, data, processes, people and technology that RevOps need to consider when...
-
Episode 101: Fueling Engagement - Building Communities That Last
What makes a true community and how do you build one? In this episode, Doug and Jess get into the key elements of community. Gain insight into taking a community-focused mindset, rather than a metrics-driven approach, when aiming to create an engaged community. We have launched a YouTube channel...
-
Episode 100: Lessons Learned - A Journey Through 100 RevOps Show Episodes
It’s time to celebrate! We made it across the 100 episode line. In this super special episode, Doug and Jess take a walk down memory lane. They discuss favorite past episodes, how their mindsets around RevOps have evolved over the past 3 years, what changes they’ve seen, and predictions for the...
-
Episode 99: Mastering Forecasting Part 2 - Strategies for Accurate Predictions and Effective Decision-Making
Part two is here! Doug and Jess continue their discussion on mastering forecasting. Today, they cover the two common purposes of forecasting with an emphasis on why these should never be confused. They dig into why forecasting is so challenging and strategies for properly creating forecasts as…
more -
Episode 98: Mastering Forecasting Part 1 - The 5 Methods You Should Be Using (And When)
We’re in for a treat with this two part series on forecasting. In Part 1 Doug and Jess dive into different types of forecasts, the pros and cons of each, and why forecasting is so challenging. Gain an overview of key forecasting methods and learn when to use each type of forecast. Fun…
more -
Episode 97: Rethinking MQLs - The Evolution of Lead Qualification
Why have marketing qualified leads (MQLs) become so controversial lately? Doug and Jess unpack some of the common misconceptions around MQLs and provide clarity on why properly defining and using MQLs can still provide value. For updates on new episodes follow us on: LinkedIn: Lift Enablement…
more -
Episode 96: The Procurement Trap - How Intent Signals Are Costing You Sales
Sellers often get stuck in a commoditization trap by focusing too much on differentiation and add-ons rather than clearly articulating the problem they solve. In this episode, Doug and Jess explain the distinctions between programs and procurement, sharing tips for bringing sellers back to…
more -
Episode 95: Adding Friction to Accelerate Sales Performance
Doug and Jess explore how to design sales processes that eliminate negative friction while encouraging strategic action from sales reps. Exciting News! Doug is currently on a podcast tour promoting his newly released book The Revenue Acceleration Framework. He’s recorded several episodes already....
-
Episode 94: Building Better Sales Managers - Learning and Development Insights Featuring Ashley Carvalho
Special guest Ashley Carvalho, VP of Programs at Lift, joins Doug and Jess to discuss the role of learning and development (L&D) in revenue operations and sales performance. You can expect to learn about L&D frameworks like Bloom’s Taxonomy and tips for applying L&D concepts as a sales manager....
-
Episode 93: Is RevOps Responsible for Education?
What does it mean for RevOps’s job to be education and centralization? Doug and Jess explore defining education, answer the challenging questions around RevOps’s role with education, and how context is a crucial element that ties it all together. Note: The Revenue Acceleration Framework is out…
more -
Episode 92: The Revenue Acceleration Framework - A Proven Roadmap to Transform and Dynamically Grow Your Business
In this special episode of The RevOps Show, Doug discusses his new book, “The Revenue Acceleration Framework” which shares the proven approach to transforming and growing a business. Prepare for behind-the-scenes insights and challenges with writing the book and stories from the book itself.…
more -
Episode 91: Why Performance Assessments Suck and How to Fix Them
Assessing performance can be challenging for both the person being evaluated and the evaluator. However, there are ways to make the process easier for both sides when you understand measuring performance and the role assessing performance plays in your growth. If you like the show, please…
more -
Episode 90: It's All About Throughput - Managing Constraints & Bottlenecks
Metaphors like funnels and flywheels fall short in capturing the true complexity of business systems. We should pay attention to and understand systems thinking, taking a holistic view to understand bottlenecks and optimize for throughput rather than efficiency. If you like the show, please...
-
Episode 89: Analyzing the 2024 GTM Benchmark Report - The Impact of Revenue Operations on Business Growth
What does the Winter 2024 GTM Benchmark Report have in store for us? Doug and Jess discuss key findings from the report and how companies performed, along with issues and challenges that everyone is facing today. They provide perspective on the challenges sellers and buyers are facing along with...
-
Episode 88: 5 Priorities to Strengthen Sales Manager's Performance
There’s a crucial and often overlooked role in sales, the sales manager. While there are lots of tips for success for sales reps and other content geared toward VP levels of sales, there’s not much out there for the sales manager. Doug and Jess cover the key priorities and responsibilities of an...
-
Episode 87: Is Your RevOps Foundation Strong Enough? Fundamentals to Determine Your Success or Failure
Let’s come back to the basics and discuss the fundamentals of RevOps that are important for success. On the flip side, let’s discuss what happens when we drop or skip over the fundamentals. If you like the show, please subscribe and rate the show! For updates on new episodes follow us on…
more -
Episode 86: CRM Adoption - 5 Cognitive Biases To Make It Easier
Behavioral science can be used anywhere in business. We’ve seen it in previous episodes around sales and decision making. Today Jess switched up the focus to look at utilizing 5 behavioral science concepts to drive adoption within a system. If you like the show, please subscribe and rate the…
more -
Episode 85: The People of RevOps - How to Build the Right RevOps Team for Any Business
In this episode of The RevOps Show, Doug and Jess have an in-depth discussion on building your revenue operations (RevOps) team. They provide guidance on the roles, responsibilities, and team structures for RevOps based on your company’s size and growth stage. If you like the show, please…
more -
Episode 84: Tech Stack Consolidation: It's Time to Streamline Your Bloated Tech Stack
With the average company using 200+ SaaS applications, tech stacks have become unmanageable. Consolidating your tech stack, choosing an effective foundational platform, and ensuring your business process drives your technology are all part of getting your tech stack back on track. If you like the...
-
Episode 83: Riding the RevOps Tornado
There's a growing path to revenue operations that is efficiency, left unchecked, leads to centralization which can feel really good. So is centralization a bad thing? Is it the path you should take? If you like the show, please subscribe and rate the show! For updates on new episodes follow us…
more -
Episode 82: The Lasting Impacts of Finishing Strong
Have you ever ran where you started off strong and had a weak finish? Panting and not feeling great about it. Have you ever ran where you started off strong and finished strong? That’s a confidence boost and I’m sure you felt great afterwards. Having a strong finish also applies to projects. Why…
more -
Episode 81: Your Customer Success is Failing - What You Need to do to Fix it
It’s often thought that customer success is all sunshine and rainbows and that nothing can go wrong in this role. That’s not the case. Customer success is failing us right now and there has to be something we can do about it. This is what Doug and Jess dive deeper into in this episode of The…
more -
Episode 80: Dangerous Metrics - Finding a Better Way to Measure Business Success
Season 2 is kicking off strong with a focus on dangerous metrics. Many companies are looking to the public companies and SaaS companies to find what they should be tracking, but that shouldn’t be what determines success for your business. In reality there are a few general metrics that you can…
more -
Episode 79: The Ideal Customer Experience - From Defining to Delivering
I.C.E. I.C.E. Baby! Doug and Jess are talking about the Ideal Customer Experience today. Four Seasons, Walmart, Fuddruckers, and Apple are just a few examples discussed in the episode to show what to do (or not to do) with your customer experience. They also talk through how RevOps should...
-
Episode 78: Adapting to Longer Sales Cycles and The Current Market
Sales cycles are getting longer. Doug walks through the history of our market to give context about major events that have occurred over the past 25+ years to explain how we arrived at the uncertain and unique market conditions today. Doug also gives advice to revenue operations teams on how to...
-
Episode 77: Always Be Launching - The Key to CRM Success
The phrase “always be learning” has been mentioned in several episodes, but what does this mean and how can you put this into practice? Doug and Jess explain here how to continuously improve and optimize your CRM by launching it 3-4 times a year. NOTE: If you do not want to hear baseball talk for...
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
What is Revenue Operations? Revenue Operations (or more commonly referred to as RevOps) started off as a hot trend, but now every growth focused company needs RevOps in order to be successful. But what does that entail? The RevOps Show is here to help you navigate! Go on an adventure every week with Doug and Jess as they work through common questions, scenarios, and issues companies are facing today to find solutions that will make an impact so you aren't solving your upstream problems downstream.
HOSTED BY
Doug Davidoff & Jess Cardenas
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does The RevOps Show have?
The RevOps Show currently has 132 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The RevOps Show about?
What is Revenue Operations? Revenue Operations (or more commonly referred to as RevOps) started off as a hot trend, but now every growth focused company needs RevOps in order to be successful. But what does that entail? The RevOps Show is here to help you navigate! Go on an adventure every week...
How often does The RevOps Show release new episodes?
The RevOps Show publishes regularly with 132 episodes available. Check the episode list for the typical release schedule.
Where can I listen to The RevOps Show?
You can listen to The RevOps Show on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The RevOps Show?
The RevOps Show is created and hosted by Doug Davidoff & Jess Cardenas.
URL copied to clipboard!