The Secret Serviced Podcast

🎙️ Season 3, Episode 31Planning Approved & Living in a Caravan 🚐✨This week on The Secret Serviced Podcast we are sharing a proper behind-the-scenes episode.We cover:✈️ Carolines recent trip to Dubai🏗️ Planning approval at Sefton Place and the very real prospect of caravan life while the works begin🎄 How we prepare for a seamless Christmas across the portfolio, from inventory checks to pre-emptive guest messaging🎁 And… we launch our first ever competition and it is a BIG oneTHE MEGA PRIZE 👀Win half a day with Mark and Caroline at Sefton Place• Walk the site with us• See an Aparthotel development project in action• Hear our plans in detail• Ask us anything about your own property business• Spend focused time working through your goalsIf you are serious about scaling, this is a rare opportunity.HOW TO ENTER 👇1️⃣ Follow us on Instagram @secretservicedpodcast2️⃣ Subscribe to our YouTube channel @secretservicedpodcast3️⃣ Post a story or post showing you listening to the podcast and tag us4️⃣ Leave us a review on your podcast platform of choice and send us a screenshot so we know it is you🎄 Winner announced on Christmas Eve🎙️ This is our final episode before the Christmas break✨ We will be back in the New YearGo and listen now and get entered 👇 Hosted on Acast. See acast.com/privacy for more information.

Episode 30 of Season 3 is LIVE 🎙️✨‘Living in a Caravan & Top Work Martin Lewis’This week has been… a lot. From tough moments and unexpected challenges to festive cheer and big steps forward, we have been on quite the rollercoaster. ❤️‍🩹🎄We headed to a beautiful Christmas event, met some amazing people, and made real progress at Sefton Place — including pulling together a 20-page vision brochure we are so proud of. Builder quotes came in higher than hoped (joy!), so we are deep in funding conversations while we wait for planning permission updates… complete with yet another survey request. Because of course. 😂🏗️📑We shared a visit from an ecology specialist, celebrated receiving the Gold Award for Quality in Tourism 🏆, and talked about how we are moving towards being a fully data-driven business. 📊✨We also touched on the recent budget and what it means for the property market, plus a must-see clip from Martin Lewis calling out aggressive council tax tactics 👀💥And to top it all off, we covered HMO licences, how they can genuinely benefit landlords, and why understanding them matters more than ever.From caravans to council tax, ecology to holiday spirit… this episode has it all. 🚐💧🎅Listen now wherever you get your podcasts 🎧✨#SecretServiced #PropertyPodcast #AparthotelJourney #SeftonPlace #MartinLewis #HMOLicence #PropertyInvesting #QualityInTourism #BehindTheScenes #PropertyDevelopment #PodcastSeason3 Hosted on Acast. See acast.com/privacy for more information.

Episode 29 is live… and let us tell you, it is a vibe.This week on The Secret Serviced Podcast, we chat about life at Sefton Place in all its muddy, windswept, heater-dragging, beanbag-with-no-beans glory — and Mark digs his heels in on his ongoing refusal to wear slippers (pray for him).But it is not all cold floors and camp chairs. We also dive into:✨ Our latest battle with planning bureaucracy and biodiversity net gain🌳 Why we are passionately pursuing a nature-forward hotel model🏡 Direct booking strategy, loyalty ideas, and a big revenue management reset🌊 Huge momentum with Shetland Stays (including Sumburgh Lighthouse!)🧹 How our Quality in Tourism virtual inspection went — and why checklists really matter🎄 Prepping for the village Christmas event and meeting more of our new communityIt is cosy chaos, business strategy, and behind-the-scenes realness all rolled into one.Listen now on Spotify & Apple Podcasts — and if you enjoy it, leaving a quick review would mean the world.#SecretServicedPodcast #HospitalityLife #AparthotelJourney #ServicedAccommodation #ShetlandStays #SeftonPlace #BehindTheBusiness #UKHospitality Hosted on Acast. See acast.com/privacy for more information.

Please Do Not Kill Us & The Super Typhoon 🌪️🇵🇭In this episode we shine a big bright spotlight on our incredibly resourceful, tough and resilient team in the Philippines, who are literally weathering a super typhoon while keeping the business moving. It really makes you wonder how much better off the UK would be if we had even 10 percent of their work ethic and resilience… while we battle our own first world problems of driving up the road to McDonalds just to use the wifi 🤦‍♂️🍟We also share some big decisions on the future of Sefton Place and lift the lid on our new partnership with South Downs National Park Trust as we work towards becoming the most nature friendly hotel in the UK 🌿🏨Hit subscribe wherever you listen to your podcasts, and give us a follow on Instagram and YouTube so you do not miss an episode 🎧📲#SecretServicedPodcast #ShortTermRental #ServicedAccommodation #HospitalityBusiness #PhilippinesTeam #SuperTyphoon #SeftonPlace #SouthDowns #NatureFriendlyHotel #StaycationUK Hosted on Acast. See acast.com/privacy for more information.

🎙️ NEW EPISODE ALERT – #27: “Full On Springwatch & What Happened to the Honeymoon Period?” 🦊💍This week we’re talking: 🌲 Unexpected networking… in the woods?! 🏠 Accessibility conundrums and drainage drama at Eton House (plus our wild plans for Springwatch-style wildlife cams!) 😅 Mark’s unique approach to constructive criticism 🧹 Cleaner chaos — where’s the honeymoon period gone? 💰 Winter’s coming, so it’s all about revenue strategies that keep those long-term bookings rolling in.Tune in for laughs, lessons, and a little behind-the-scenes chaos from the serviced accommodation world!👉 Like, follow, and subscribe for more real talk on property, business, and all the madness in between. 📲 Follow us on Instagram & YouTube: @secretservicedpodcast#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #BehindTheStays #HospitalityLife @airhostcleanltd @airhostforyou @bbcspringwatch @luke_jellicoe Hosted on Acast. See acast.com/privacy for more information.

🎙️ Episode 26 – "Calling 999 & Meeting Builders in a Pub Car Park"Season 3 of The Secret Serviced PodcastThis week’s episode is a rollercoaster of property updates, planning headaches, and a touch of chaos from the frontline of hospitality. Mark and Caroline kick things off with the latest developments at Sefton Place, including the final piece of the planning jigsaw – biodiversity net gain. With any luck, this could be the last hurdle before full steam ahead on their exciting Arundel project.Things take an unexpected turn when Mark recounts the surreal experience of meeting a potential builder in a pub car park, proving that in property, connections can happen in the most unlikely places. The pair also dive into the branding and logo design process for Sefton Place, exploring how to visually capture the identity of a luxury aparthotel in the heart of the South Downs.But not all updates are glamorous. Caroline shares a shocking story about dealing with an abusive guest at Eton House—and how it uncovered a serious case of negligence from the local council. The conversation sheds light on the realities of managing serviced accommodation, guest safety, and the importance of standing up for professional standards.To round off the episode, we have insights from Lisa's revenue management training with @bnbboosts, discussing the latest strategies for optimising occupancy and profitability across the Gateway Accommodation portfolio.Full of humour, honesty, and lessons from the trenches, this episode blends behind-the-scenes stories with valuable takeaways for anyone navigating the serviced accommodation world. Hosted on Acast. See acast.com/privacy for more information.

🎙 Episode 25 — “Bamboozled by Finance & Robot Lawnmowers” 🤖💸From spreadsheets that make your head spin to lawnmowers that seem to have developed free will… we are back with another dose of real-life hospitality mayhem.This week we tackle the mysteries of money management, investor logic, and why tech (no matter how clever) still needs a human touch.Expect a few laughs, a few lightbulb moments, and the odd rogue robot on the loose.🎧 Tune in to Season 3, Episode 25 wherever you get your podcasts — and remember, if you are feeling bamboozled, you are in good company.#SecretServicedPodcast #ServicedAccommodation #HospitalityLife #BehindTheScenes #PropertyBusiness #ShortStaySuccess #RobotLawnmower #FinanceFails #StaycationLife #EntrepreneurHumour #HostsOfInstagram Hosted on Acast. See acast.com/privacy for more information.

🔑 When Smart Locks Go Dumb & Getting To Grips With Our Cesspit 💩From locks that ran out of battery for the first time in 3 years to the glamorous world of off-mains drainage at Sefton Place… this week we are keeping it real.Episode 24 of Season 3 is live now! Tune in for behind-the-scenes wins, fails, and a few lessons you will not want to miss.👉 Follow us for more real talk from the world of serviced accommodation and hospitality.👉 Click the link in bio for exclusive behind-the-wall content on YouTube.#SecretServicedPodcast #StaycationGateway #HospitalityLife #ServicedAccommodation #PodcastSeason3 Hosted on Acast. See acast.com/privacy for more information.

🚗✨ Skin Fades & Parking A Lamborghini (S3E23)From a new listing going live before we were ready 🙈 to updates at Sefton Place, a cracking new property valuation, and possibly the most laughable guest review we have ever received… this one has it all.The action is heating up at Sefton Place this week, and you do not want to miss it 👀🎥 Head to our YouTube channel (link in bio) to catch the full episode and join the ride!#SecretServicedPodcast #ServicedAccommodation #PropertyInvesting #BehindTheScenes #HospitalityBusiness Hosted on Acast. See acast.com/privacy for more information.

✨ Episode 22 is out now — and honestly, this might be one of my favourite conversations of the season.Big Shoes To Fill & Stress Bananas 🎙️ is a chance to meet our incredible VA, Marianna, who works behind the scenes keeping our guests happy and our business running smoothly.She is such a talent — thoughtful, professional, and full of heart — and this episode gives a rare insight into what it is really like to work as a Virtual Assistant in the Philippines. 🌏From hospitality studies at university, to balancing family life with night shifts, to the joys (and challenges) of helping guests from halfway across the world… this chat is honest, funny, and eye-opening.🎧 Tune in now and get to know the person who proves that distance is no barrier to making a huge impact.👉 Link in bio to listen. Hosted on Acast. See acast.com/privacy for more information.

🚨 NEW EPISODE ALERT! 🚨Season 3 • Episode 21 — “Naked Ramblers & Misspelt Tattoos” 👀🎙️Yes… you read that right. This week on The Secret Serviced Podcast:🏃‍♂️ Mark shares his completely unexpected chance encounter with a naked jogger (yes… fully naked).⭐ We unveil our brand-new Guest Review Tracker — helping us step up our game and respond to guest feedback faster than ever.🧠 Our tried-and-tested process for training, developing, and “graduating” our superstar Virtual Assistants.💆‍♀️ And we get real about self-care — why looking after your mental and physical well-being is absolutely essential when you are growing a business.Expect laughs, lessons, and maybe a little oversharing. 😅🎧 Listen now wherever you get your podcasts and catch up on all the chaos, strategies, and behind-the-scenes moments from the world of serviced accommodation.💡 Giveaway time! Don't forget — follow @staycation.gateway on Instagram to enter our £2,000 competition! 🏆#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #ShortTermLets #AirbnbHosting #PropertyInvesting #Aparthotels #GuestExperience #HospitalityBusiness #PodcastLife #UKStaycations #EntrepreneurLife Hosted on Acast. See acast.com/privacy for more information.

🎙️ New episode of The Secret Serviced Podcast is LIVE! 🚀This week we are:🍏 Dreaming big with plans for our very own orchard at Sefton Place (and yes… a jam & chutney range is coming 👩‍🍳)📶 Talking smart wifi hacks and how adding data capture can seriously level up your guest experience🔥 Dealing with a little fire alarm drama at Eton House (spoiler: Mark definitely lost more sleep than the guests 😅)🏖️ Celebrating the UK staycation boom and why we are so passionate about keeping things local❤️ Plus, a totally honest chat about the joys and chaos of working together as a couple…🎧 Tune in, laugh with us, learn with us, and see what goes on behind the scenes in the wild world of serviced accommodation!👉 And do not forget… follow @staycation.gateway on Instagram to enter our epic £2,000 giveaway 🏆Because who doesn't love free holidays?!#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #UKStaycations #PropertyInvesting #Aparthotels #SeftonPlace #EtonHouse #PodcastLife #PropertyEntrepreneurs #BehindTheScenes Hosted on Acast. See acast.com/privacy for more information.

Season 3, Episode 19 – “Barefoot DIY & Getting Frisky in the Shower” 🎙️This week on The Secret Serviced Podcast, Mark and Caroline are back with another behind-the-scenes update from our serviced accommodation and aparthotel journey.🔑 In this episode:🏰 Sefton Place Update – we have been knee-deep in R&D surveys, finalising concept plans, and getting close to an agreed spec on our state-of-the-art heating and cooling system. Think fancy air con, but with an environmentally friendly twist!👥 Team Restructure at Gateway Accommodation – how we are reshaping roles within the business to drive efficiency, growth, and a smoother operation.💷 Refinancing Serviced Accommodation – a deep dive into securing a commercial valuation, what the process looks like, and how it impacts scaling.💡 Side note: apologies for the echo (you will hear what we mean) – we recorded in one of the grand reception rooms at Sefton Place with ceilings higher than our Airbnb occupancy rates. We did promise to keep bringing you updates no matter where we were, so sometimes that means trading studio-quality sound for a slice of real life.Also… did anybody notice Mark very confidently calling this Episode 18? Turns out it is actually Episode 19! 🤦‍♂️ (Keeping it professional as always…)👉 Don't forget to subscribe to our new YouTube channel @secretservicedpodcast - link in bio for full video episodes and exclusive updates.#ServicedAccommodation #Aparthotel #PropertyInvestment #HospitalityBusiness #ScalingUp #SecretServicedPodcast Hosted on Acast. See acast.com/privacy for more information.

S3 EP18: Splash The Cash & Cross Your Fingers 💸🤞In this week’s episode of The Secret Serviced Podcast, we lift the lid on the realities of running and scaling serviced accommodation and aparthotels — and this one is packed.🏰 Sefton Place update – more rip-out work, meeting a potential builder, and yes… yet more surveys!🛎 Our origin story – how we got started in serviced accommodation back in 2018 with a title split strategy that turned out to be a game-changer.📊 Lessons learned – the common pitfalls we see people make when scaling SA or moving into aparthotels, and how to avoid overleveraging, poor financial planning, and operational headaches.This one’s a mix of storytelling, straight-talking business advice, and plenty of laughs from the trenches.📲 Click the link in our bio to watch the full episode on YouTube and subscribe for more BTS from Sefton Place.🎧 Listen on Apple Podcasts & Spotify – link in bio.#SecretServicedPodcast #ServicedAccommodationUK #ShortTermRentals #AirbnbBusiness #AparthotelLife #HotelRenovation #SeftonPlace #PropertyInvestingUK #StaycationUK #BehindTheBookings #STRCommunity #BoutiqueHotelDream #HospitalityBusiness Hosted on Acast. See acast.com/privacy for more information.

S3 EP17: King Of The Swingers & Distracted By Kites 🏗️🪁This week on The Secret Serviced Podcast, we are back with another dose of behind-the-scenes madness from the world of serviced accommodation and aparthotel life – and this one has a bit of everything…🏰 Sefton Place Update – Caroline and I are getting properly hands-on with the rip-out, meeting potential builders, and finding out (yet again) that this project needs even more surveys than we planned for…👩‍💻 Meet Jennifer – our brand new virtual assistant is flying through her training programme! We dive into what we covered this week, including the truth about Online Travel Agent platforms, which ones we prefer, and why.🤦‍♂️ The Guest from Hell – sometimes you dig your heels in, sometimes you cut your losses. This one taught us a few lessons about knowing when to pull the plug.📲 Click the link in our bio to watch the full episode on our brand new YouTube channel @secretservicedpodcast and follow us here for more unfiltered property stories, hotel updates, and hospitality life insights.#SecretServicedPodcast #ServicedAccommodationUK #PropertyPodcast #ShortTermRentals #HospitalityLife #HotelRenovation #SeftonPlace #AparthotelBusiness #PropertyInvestingUK #VirtualAssistantTraining #AirbnbBusiness #OTAPlatformsExplained #GuestFromHell #STRCommunity #StaycationUK Hosted on Acast. See acast.com/privacy for more information.

S3 EP16: No Help from the Police & the Airbnb Killer 😳🚨This week on The Secret Serviced Podcast, we are diving into one of the most intense situations we have ever faced as serviced accommodation operators — and trust us, this one is wild…We share the full story of the guest who refused to leave Eton House, what happened when we involved the police, and how Children’s Services got dragged into the mix. It is a real insight into the dark side of running serviced accommodation — and how we navigated it while keeping our team and other guests safe.BUT… it is not all drama.We are also giving you a first-look preview of something huge we have been building behind the scenes: Staycation Gateway — our new direct booking platform we have described (only slightly cheekily) as “the Airbnb killer.”Launching at the end of August, this platform is designed to give control back to hosts and property owners.🎉 As a thank-you to our loyal podcast listeners, we are inviting you to list your holiday-let completely free of charge. Just drop us a message on Instagram @secretservicedpodcast and we will send you the info — before we open it up to the public.🎙️ The Secret Serviced Podcast is your all-access pass to the messy, magical, and often mad world of UK serviced accommodation and short-term rentals. We share the real stories — wins, losses, lessons, and what really goes on behind the booking.📲 Click link in Bio to Subscribe to our new YouTube channel #SecretServicedPodcast #AirbnbKiller #StaycationGateway #ServicedAccommodationUK #ShortTermRentalBusiness #PropertyPodcastUK #EtonHouseIncident #HolidayLetPlatform #AirbnbAlternatives #DirectBookingsUK #STRCommunity #BehindTheBookings #HospitalityLife #PropertyDrama #SAOperatorLife #UKHostsUnite Hosted on Acast. See acast.com/privacy for more information.

S3 EP15: Eye-Watering Fees & Sharing Our Kitchen with Wildlife 🐿️😳This week’s episode is a juicy one…We are back with a Sefton Place update and some hard truths about the hidden costs of development that can seriously derail your project if you are not prepared. These are the fees no one talks about — and they add up fast. 👀We also chat about why talking to people matters more than spreadsheets, and how building real relationships has already paid dividends at Sefton.Meanwhile, we are running a multi-million pound serviced accommodation business — and with that comes growing pains. We are making some big changes to our team structure to stay laser-focused on high-value tasks that actually move the needle. 💥🎧 You can now watch full episodes on our brand new YouTube channel or listen on your podcast app of choice!🎙️ About the Podcast:The Secret Serviced Podcast lifts the lid on what it really takes to build and scale a successful UK serviced accommodation business. No fluff, no filters — just honest conversations, real numbers, and everything they do not teach you in the training courses.📲 Follow us for more unfiltered insights: @secretservicedpodcast▶️ Check out our new YouTube channel for behind-the-scenes content & full video episodes🎧 Listen on the go here: https://tr.ee/wd2QnIQgxJ#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #UKPropertyInvesting #SAOperatorLife #AirbnbBusiness #AparthotelLife #PropertyDevelopmentUK #SeftonPlace #HospitalityBusiness #STRsuccess #YouTubePodcast #SAinsights #BehindTheScenes #BuildScaleRepeat #RealEstateUnfiltered #TeamRestructure #HiddenFees #PropertyJourney #ShortTermRentalsUK Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 14 of Season 3!14. Lady Of The Manor & The Grand Piano In this episode we talk about getting to grips with Sefton Place, vision planning for your business and the different types of finance you can use to fund a property development with little to none of your own money. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #finance@changing_spaces_interiors ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 13 of Season 3!Solicitors On The Sauce & No Going Back NowIn this episode we talk about property portfolio inspections, the conveyancing process involved in buying an Aparthotel and common pitfalls that operators fall into when looking to systemise their hospitality business. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #teamABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 12 of Season 3!Sleepless Panic & Signing Your Life AwayIn this episode we talk about managing difficult guests, training virtual assistants and the power of networking and outting yourself out there. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team #networkingABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 11 of Season 3!Air Traffic Controllers & The Right Time To Buy Is NOT Always Now!In this episode we talk about having the right service team in place to support your remotely managed holiday-let or Aparthotel, we provide some commentary on the state of the sales market right now and we provide some guidance on choosing the right #channelmanager for your hospitality business. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 10 of Season 3!The Toasty Indian & Unreasonable Hospitality In this episode we have an update on Sefton Place in #Arundel, we set the record straight on the new regulations impacting the short-stay rental industry in the UK and we talk to the amazing Rashmi Bhat. Rashmi is a hospitality entrepreneur, hotel operator, and the founder of multiple brands including Lazy H Retreats and Reso Hospitality. She manages over 100 doors across boutique hotels and vacation rentals, and shares the behind-the-scenes of growing a hospitality empire through her brand, Toasty Indian. Rashmi is passionate about design-forward stays, unreasonable hospitality, and helping STR owners scale without burning out.You can follow Rashmi on social media @toastyindian and be sure to check out her websites lazyhretreats.com & resohospitality.com We also mentioned the Professional Association of Self Caterers (PASC). here is their website: https://www.pascuk.co.uk Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #strregulations #pasc ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 9 of Season 3!S******g On The Carpet & Jeremy Clarkson - We Feel Your Pain!In this episode we have an update on Eton House and we talk about your rights to contest an unfair guest review and the planning use class designation for AparthotelsPlease help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #guestreviewsABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 8 of Season 3!20k A Month From One House & There Are 3 People In This MarriageIn this episode we talk about Airbnb's big announcement and the impact on hosts, the challenges of finding a good cleaning team, and how we earn 20k a month from one house using the luxury SA model. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #luxurysa ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 7 of Season 3!Don't Sweat The Big Stuff & Brian Chesky Listens To This PodcastIn this episode we talk about our #Airbnb are taking inspiration from our vision for Staycation Gateway and the importance of self-care and time-management when you are running your own business and we have an update for you on the valuation of Eton House. What are your self-care and mental health strategies as a small business owner? We would love to hear from you. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #revenue #planning #mentalhealth #selfcareABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 6 of Season 3!Mud Huts & A Lapdance From A Golden Doodle Playing The Bagpipes In this episode we talk about our visit to the Shetland Islands to check up on our property management business, our demo of Breezeway to help with the systemisation fo cleaning and maintenance and the challenges we are facing with our own house move- including non-standard construction. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #breezeway #staycation #revenue #planning @breezeway.io ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 5 of Season 3!Expanding Waistlines & The Green And Gold VibeIn this episode we talk about the commercial valuation of one of our Aparthotels, the process of pre-application planning advice and our new portal for UK staycations. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation #revenue #planningABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 4 of Season 3!Savage Dogs & Running Off With Aida In this episode we talk with Marianna about training virtual assistants, artificial intelligence and Marianna handles tricky guest queries live on the call! Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation #revenueABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 2 of Season 3!Abort Procedure & Selling Property Live On The Pod!In this episode we talk with Lisa about our PMS U-Turn, exciting plans for our holiday-let management portal, and our plans to grow the team! Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winshipABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to episode 2 of Season 3!A Big Team Effort & Making Eyes At Tom HiddlestonIn this episode we talk about switching property management software, the business strategy that underpins the purchase of our latest hotel and the development of an onboarding workflow for our Airbnb management business. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #jurny #ai If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winshipABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to the first episode of Season 3!Embracing AI & none of that London nonsense down 'ere!In the first episode of Season 3 we talk about all the ground we have covered since we last recorded the pod, switching channel managers, re-branding our business, and buying 2 hotels at the same time! Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #jurny #aiIf you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winship ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 32 and the Season 2 Finale! Walking Like A Hunchback & Empty Nest Syndrome In the final episode of Season 2 we talk about team meetings, the ongoing process to achieve Quality in Tourism accreditation and the real reason we are taking a break from the podcast! Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 31 of Season 2.Rough Sleepers & Charging More For Haunted After a week away from the podcast we have lots of juicy updates! We talk about trust and how that plays out in a mature market, we secure a few monster bookings, we review our stance on mid-stay cleans and Shetland Stays is picking up momentum! Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #shetland #visitshetland @emilyinproperty @ryansmith @ruairidh_mackenzie_property ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 30 of Season 2.Food Review Battles & Big Red FlagsThis week, as promised, we have a big update on all things Eton House and preparing for our planning appeal, we ignored our instinct about a high-maintenance guests and paid the price and we chat to our very own Marianna about getting to grips with new systems, tackling tricky guests from the other side of the world and getting creative on social media. Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #virtualassistant ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 29 of Season 2.Shitty Landlords & The Death Knell For TourismThis week we discuss our approach to finding the right type of #landlord to work with, we talk about the use of physical signage in your #holidaylet and we have an industry update about the move from the Labour government to abolish the Furnished Holiday Let tax regime in April 2025 and the impact this will have on the tourism sector. Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast #property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforestABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 28 of Season 2.Blocked On Facebook & Viking Fire FestivalsThis week we a change to one of our management companies and the launch of another! We share some of the ideas going in to our new digital marketing plan, we talk about using guest reveiws as an important performance measure in your business and we chat to Craig Webb from Webb Marketing about SEO and marketing for #vacationrental businesses. You can get in touch with Craig via his website www.webbmarketing.info We hope you enjoy the episode. Have you used any nifty content ideas on socials that have really worked? Get in touch so that we can share best practice on the pod! Send us a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforest ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 27 of Season 2.Skinning Bambi & A Screaming Scouser Just us this week as we discuss The New Forest Show, the confirmation that Furnished Holiday Let tax allowances will be scrapped by the new Labour government and the brilliant way our team handled abuse over the phone from a particularly irate guest. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #newforestshow @newforestshowABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 26 of Season 2.Going Viral On Tik Tok & I've Got Egg On My Face Another busy episode in which she share some positive news about record-breaking revenue, some strategy wins and our new project but unfortunately we also lament our week that has been plagued by cleaning issues. We also chat to the fabulous Jenn Boyles about all things direct bookings and building that loyal customer base for your vacation rental business. For anybody that wants to check out more of Jenn's amazing content she is on Linkedin and Instagram as @directbookingsuccess and if you are keen to get involved in the free online Direct Booking Success Summit 8-10 October 2024 (and we strongly suggest you do!) check out directbookingsuccesssummit.com We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #bookdirect #directbookingsuccesssummit @directbookingsuccess ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 25 of Season 2.Spider Woman & We're All About The Profit Oops! Did I take it too far this time?? Caroline is too angry to speak for most of the episode and I think it might be my fault! 🫣In this episode I shock Caroline with a surprise review, she tells us about her meeting with the locals that objected to our planning application and we talk about dynamic pricing and our little pricing experiment. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @thetownhouse.leith @chrisduckycampbell @pricelabs ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 24 of Season 2.Be Like Joe & Stop Using HMO's for Serviced Accommodation In this episode we talk about property inspections, how #servicedaccommodation can take you to some beautiful parts of the country, a new idea we are implementing as part of our direct booking strategy to cut through the noise and we have an amazing chat with a household name in our industry- Scott Weir from Pillow Partners. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @chalmerspropertyinvestments @adrian_spence @scottweirofficial @pillow_partners @pillowpartners ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 23 of Season 2.A Planning Bombshell & How Will We Pay The Bills Next Week? This was a difficult episode to record. We hit rock bottom this week but, as hard as it is, we owe it to all of you to tell you about it. That's what this podcast is all about. The planners dropped a bombshell on Eton House, we talk to Lisa about overwhelm and fighting fires from every direction and we prepare for an overhaul of our guest communication process. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 22 of Season 2.Angel Investors & Artificial Intelligence In this jam-packed episode we talk about @justcall_io our new system for guest comms and tracking the effectiveness of sales calls, we explain our approach to raising money to fund property deals using angel investment and we chat to Na'im Payman from Zeevou. Na'im is the founder and brainchild behind one of the leading property management systems and he is uniquely placed to comment on future trends and how new technology like #AI will shape our industry. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality @zeevou_ @naimanispayman @justcall_io ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 21 of Season 2.Take Me To Church & The SA BootcampIn our first trial run of an outside broadcast (!!) we reflect on the @zeevou_ SA Growth Bootcamp in Cambridge at the weekend, we have news about an exciting new project to convert a chapel and warehouses to apartments and we have a chat with the amazing @davegoodfellowofficial, author of Airbnb Simplified and all-round champion of the industry!You can check out what Dave is up to on Instagram @davegoodfellowofficial and in Facebook group- Airbnb Simplified Community. His book Airbnb Simplified is also available on Amazon and presumably in all good book stores if they are still a thing!We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality @comfyworkers @craig_webb_seo @airhostandcleanltd @henleysproperties @kascales @scottweirofficial @naimanispayman @airhostforyou @lifes2short_exeter @paulduval_gbABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 20 of Season 2.Business Rates Breakthrough & Just Say No To Bullies In this episode we talk about guests demanding a refund because we prevented them from being burnt in their beds, we give some tips on saving money through business rates, Caroline gets back from testing hot tubs and drinking gin and we implement a new complaints policy. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality @hearnholdings ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 19 of Season 2.Sleepless Nights & Chief Hot Tub Tester In this episode we lament our plumbing woes, we recall another embarrassing mistake at one of our properties, we throw some energy at our direct booking strategy and we catch up with Genna on the incredibly difficult few months that she has been through and why she has been absent from the podcast. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast #property #podcast #vacationrentals #airbnbhosts #hospitality @kingfisher_lakes_glamping @thesocialmediahotelier ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 18 of Season 2. A Chapel Conversion & Thrilling Is Bad news In this episode we talk about a project we are looking at to convert a chapel to apartments, we take steps to make sure that we don't become another in a long line of #servicedaccommodation management companies that go bust and we start documenting our progress towards Quality in Tourism Accreditation. We hope you enjoy the episode. If you are a host and you want us to come and chat to you AT your holiday-let and promote it on the podcast please send us a message on instagram @secretservicedpodcast #property #podcast #vacationrentals #airbnbhosts #hospitality @hostawaycom @letsthriveproperty @acorngladeyork ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 17 of Season 2. We've got something a little bit different for you this week! Let's All Be Kind To Each Other & A Social Media Masterclass In this episode we have a very special guest - Paul Anderson AKA The Social Media HotelierIf you are listening to this and you are a hospitality host who finds social media a bit of a dark art then this episode is a must listen! Paul gives us a masterclass on how to use #instagram to promote your property and your #brand. If you want to check out Paul and all of his amazing content head on over to @thesocialmediahotelier. Paul also mentioned his new programme for hospitality called InstaBooked and he is currently offering lifetime access for an amazing 50% discount - once it's gone, it's gone! Visit https://thesocialmediahotelier.com/earlybird for more details. What did you think of this episode? Give us a share if you got value! #property #podcast #vacationrentals #airbnbhosts ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Episode 16 of Season 2. It's been a crazy week and we have so much to fill you in on! Divine Cheesecake & We've been hacked!In this episode we fill you in on our trip to Barcelona for the @scale.show, we catch up with Lisa for a game of Review Roulette and she gives us the low-down on an important project she is working on for our business with @touchstaywelcome and we let you now what it's like to have all of your #Airbnb accounts hacked all at once! What did you think of this episode? Send us a DM on instagram @secretservicedpodcast to let us know!#propertymanagement #airbnbhack #boostly #podcast @hostawaycom @casaamalia1950 - cheesecake! @boostlyuk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

Episode 15 of Season 2 has landed! Is this the half-way point in the season?? Barcelona Bound & Gerri Halliwell's Highlights In this episode we talk about onboarding new properties under management and how important it is to set realistic expectations for your landlords from the outset, we look ahead to an exciting trip to Barcelona next week and we ask the question - Hostaway- is it working?? We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know what you think of the podcast so far. #landlords #barcelona #vacationrentals #aparthotels #podcast @hostawaycom @scale.show ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.

A little bit later than usual but Episode 14 of Season 2 is here!The Big Bad Wolf & Lisa's Marriage ProposalIn this episode Mark recounts his week tracking bears and wolves in mountains of Italy, Caroline gives us a run-down of her first week flying solo and she makes a brave pledge to get Booking com to sort out their financial dealings and the pair talk about their differing outlook on the routine jobs within the business! We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!#vacationrentals #servicedaccommodation #maintenance #podcast @hostawaycomABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.