PODCAST · business
The Secret Serviced Podcast
by Mark Winship
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life and where there is NEVER A DULL MOMENT! Please also follow on Instagram @
Episodes
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31. Planning Approved & Living In A Caravan
🎙️ Season 3, Episode 31 Planning Approved & Living in a Caravan 🚐✨ This week on The Secret Serviced Podcast we are sharing a proper behind-the-scenes episode. We cover: ✈️ Carolines recent trip to Dubai 🏗️ Planning approval at Sefton Place and the very real prospect of caravan life while the...
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30. Living in a Caravan & Top Work Martin Lewis
Episode 30 of Season 3 is LIVE 🎙️✨ ‘Living in a Caravan & Top Work Martin Lewis’ This week has been… a lot. From tough moments and unexpected challenges to festive cheer and big steps forward, we have been on quite the rollercoaster. ❤️🩹🎄 We headed to a beautiful Christmas event, met some...
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29. A Beanbag With No Beans & I Won't Succumb To Slippers
Episode 29 is live… and let us tell you, it is a vibe. This week on The Secret Serviced Podcast, we chat about life at Sefton Place in all its muddy, windswept, heater-dragging, beanbag-with-no-beans glory — and Mark digs his heels in on his ongoing refusal to wear slippers (pray for him). But it...
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28. Please Don't Kill Us & The Super Typhoon
Please Do Not Kill Us & The Super Typhoon 🌪️🇵🇭 In this episode we shine a big bright spotlight on our incredibly resourceful, tough and resilient team in the Philippines, who are literally weathering a super typhoon while keeping the business moving. It really makes you wonder how much better...
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27. Full On Springwatch & What Happened to the Honeymoon Period?
🎙️ NEW EPISODE ALERT – #27: “Full On Springwatch & What Happened to the Honeymoon Period?” 🦊💍 This week we’re talking: 🌲 Unexpected networking… in the woods?! 🏠 Accessibility conundrums and drainage drama at Eton House (plus our wild plans for Springwatch-style wildlife cams!) 😅 Mark’s…
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26. Calling 999 & Meeting Builders In A Pub Car Park
🎙️ Episode 26 – "Calling 999 & Meeting Builders in a Pub Car Park" Season 3 of The Secret Serviced Podcast This week’s episode is a rollercoaster of property updates, planning headaches, and a touch of chaos from the frontline of hospitality. Mark and Caroline kick things off with the latest...
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25. Bamboozled By Finance & Robot Lawnmowers
🎙 Episode 25 — “Bamboozled by Finance & Robot Lawnmowers” 🤖💸 From spreadsheets that make your head spin to lawnmowers that seem to have developed free will… we are back with another dose of real-life hospitality mayhem. This week we tackle the mysteries of money management, investor logic, and...
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24. When Smart Locks Go Dumb & Getting To Grips With Our Cesspit
🔑 When Smart Locks Go Dumb & Getting To Grips With Our Cesspit 💩 From locks that ran out of battery for the first time in 3 years to the glamorous world of off-mains drainage at Sefton Place… this week we are keeping it real. Episode 24 of Season 3 is live now! Tune in for behind-the-scenes…
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23. Skin Fades & Parking A Lamborghini
🚗✨ Skin Fades & Parking A Lamborghini (S3E23) From a new listing going live before we were ready 🙈 to updates at Sefton Place, a cracking new property valuation, and possibly the most laughable guest review we have ever received… this one has it all. The action is heating up at Sefton Place…
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22. Big Shoes To Fill & Stress Bananas
✨ Episode 22 is out now — and honestly, this might be one of my favourite conversations of the season. Big Shoes To Fill & Stress Bananas 🎙️ is a chance to meet our incredible VA, Marianna, who works behind the scenes keeping our guests happy and our business running smoothly. She is such a…
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21. Naked Ramblers & Misspelt Tattoos
🚨 NEW EPISODE ALERT! 🚨 Season 3 • Episode 21 — “Naked Ramblers & Misspelt Tattoos” 👀🎙️ Yes… you read that right. This week on The Secret Serviced Podcast: 🏃♂️ Mark shares his completely unexpected chance encounter with a naked jogger (yes… fully naked). ⭐ We unveil our brand-new Guest…
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20. Leaky Fire Alarms & Unlucky Room 13
🎙️ New episode of The Secret Serviced Podcast is LIVE! 🚀 This week we are: 🍏 Dreaming big with plans for our very own orchard at Sefton Place (and yes… a jam & chutney range is coming 👩🍳) 📶 Talking smart wifi hacks and how adding data capture can seriously level up your guest experience 🔥...
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19. Barefoot DIY & Getting Frisky In The Shower
Season 3, Episode 19 – “Barefoot DIY & Getting Frisky in the Shower” 🎙️ This week on The Secret Serviced Podcast, Mark and Caroline are back with another behind-the-scenes update from our serviced accommodation and aparthotel journey. 🔑 In this episode: 🏰 Sefton Place Update – we have been...
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18. Splash The Cash & Cross Your Fingers
S3 EP18: Splash The Cash & Cross Your Fingers 💸🤞 In this week’s episode of The Secret Serviced Podcast, we lift the lid on the realities of running and scaling serviced accommodation and aparthotels — and this one is packed. 🏰 Sefton Place update – more rip-out work, meeting a potential…
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17. King Of The Swingers & Distracted By Kites
S3 EP17: King Of The Swingers & Distracted By Kites 🏗️🪁 This week on The Secret Serviced Podcast, we are back with another dose of behind-the-scenes madness from the world of serviced accommodation and aparthotel life – and this one has a bit of everything… 🏰 Sefton Place Update – Caroline and…
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16. No Help From The Police & The Airbnb Killer
S3 EP16: No Help from the Police & the Airbnb Killer 😳🚨 This week on The Secret Serviced Podcast, we are diving into one of the most intense situations we have ever faced as serviced accommodation operators — and trust us, this one is wild… We share the full story of the guest who refused to...
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15. Eye-Watering Fees & Sharing Our Kitchen With Wildlife
S3 EP15: Eye-Watering Fees & Sharing Our Kitchen with Wildlife 🐿️😳 This week’s episode is a juicy one… We are back with a Sefton Place update and some hard truths about the hidden costs of development that can seriously derail your project if you are not prepared. These are the fees no one…
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14. Lady Of The Manor & The Grand Piano
Welcome to episode 14 of Season 3! 14. Lady Of The Manor & The Grand Piano In this episode we talk about getting to grips with Sefton Place, vision planning for your business and the different types of finance you can use to fund a property development with little to none of your own money.…
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13. Solicitors On The Sauce & No Going Back Now
Welcome to episode 13 of Season 3! Solicitors On The Sauce & No Going Back Now In this episode we talk about property portfolio inspections, the conveyancing process involved in buying an Aparthotel and common pitfalls that operators fall into when looking to systemise their hospitality business....
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12. Sleepless Panic & Signing Your Life Away
Welcome to episode 12 of Season 3! Sleepless Panic & Signing Your Life Away In this episode we talk about managing difficult guests, training virtual assistants and the power of networking and outting yourself out there. Please help us spread the word with a like, follow and subscribe and drop us…
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11. Air Traffic Controllers & The Right Time To Buy Is NOT Always Now!
Welcome to episode 11 of Season 3! Air Traffic Controllers & The Right Time To Buy Is NOT Always Now! In this episode we talk about having the right service team in place to support your remotely managed holiday-let or Aparthotel, we provide some commentary on the state of the sales market right...
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10. The Toasty Indian & Unreasonable Hospitality
Welcome to episode 10 of Season 3! The Toasty Indian & Unreasonable Hospitality In this episode we have an update on Sefton Place in #Arundel, we set the record straight on the new regulations impacting the short-stay rental industry in the UK and we talk to the amazing Rashmi Bhat. Rashmi is a...
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9. S******g On The Carpet & Jeremy Clarkson - We Feel Your Pain!
Welcome to episode 9 of Season 3! S******g On The Carpet & Jeremy Clarkson - We Feel Your Pain! In this episode we have an update on Eton House and we talk about your rights to contest an unfair guest review and the planning use class designation for Aparthotels Please help us spread the word…
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8. 20k A Month From One House & There Are 3 People In This Marriage
Welcome to episode 8 of Season 3! 20k A Month From One House & There Are 3 People In This Marriage In this episode we talk about Airbnb's big announcement and the impact on hosts, the challenges of finding a good cleaning team, and how we earn 20k a month from one house using the luxury SA model....
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7. Don't Sweat The Big Stuff & Brian Chesky Listens To This Podcast
Welcome to episode 7 of Season 3! Don't Sweat The Big Stuff & Brian Chesky Listens To This Podcast In this episode we talk about our #Airbnb are taking inspiration from our vision for Staycation Gateway and the importance of self-care and time-management when you are running your own business and...
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6. Mud Huts & A Lapdance From A Golden Doodle Playing The Bagpipes
Welcome to episode 6 of Season 3! Mud Huts & A Lapdance From A Golden Doodle Playing The Bagpipes In this episode we talk about our visit to the Shetland Islands to check up on our property management business, our demo of Breezeway to help with the systemisation fo cleaning and maintenance and…
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5. Expanding Waistlines & The Green And Gold Vibe
Welcome to episode 5 of Season 3! Expanding Waistlines & The Green And Gold Vibe In this episode we talk about the commercial valuation of one of our Aparthotels, the process of pre-application planning advice and our new portal for UK staycations. Please help us spread the word with a like…
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4. Savage Dogs & Running Off With Aida
Welcome to episode 4 of Season 3! Savage Dogs & Running Off With Aida In this episode we talk with Marianna about training virtual assistants, artificial intelligence and Marianna handles tricky guest queries live on the call! Please help us spread the word with a like, follow and subscribe and...
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3. Abort Procedure & Selling Property Live On The Pod!
Welcome to episode 2 of Season 3! Abort Procedure & Selling Property Live On The Pod! In this episode we talk with Lisa about our PMS U-Turn, exciting plans for our holiday-let management portal, and our plans to grow the team! Please help us spread the word with a like, follow and subscribe and...
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2. A Big Team Effort & Making Eyes At Tom Hiddleston
Welcome to episode 2 of Season 3! A Big Team Effort & Making Eyes At Tom Hiddleston In this episode we talk about switching property management software, the business strategy that underpins the purchase of our latest hotel and the development of an onboarding workflow for our Airbnb management...
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1. Embracing AI & none of that London nonsense down 'ere!
Welcome to the first episode of Season 3! Embracing AI & none of that London nonsense down 'ere! In the first episode of Season 3 we talk about all the ground we have covered since we last recorded the pod, switching channel managers, re-branding our business, and buying 2 hotels at the same…
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32. Walking Like A Hunchback & Empty Nest Syndrome
Welcome to Episode 32 and the Season 2 Finale! Walking Like A Hunchback & Empty Nest Syndrome In the final episode of Season 2 we talk about team meetings, the ongoing process to achieve Quality in Tourism accreditation and the real reason we are taking a break from the podcast! Don't forget to...
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31. Rough Sleepers & Charging More For Haunted
Welcome to Episode 31 of Season 2. Rough Sleepers & Charging More For Haunted After a week away from the podcast we have lots of juicy updates! We talk about trust and how that plays out in a mature market, we secure a few monster bookings, we review our stance on mid-stay cleans and Shetland…
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30. Food Review Battles & Big Red Flags
Welcome to Episode 30 of Season 2. Food Review Battles & Big Red Flags This week, as promised, we have a big update on all things Eton House and preparing for our planning appeal, we ignored our instinct about a high-maintenance guests and paid the price and we chat to our very own Marianna about...
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29. Shitty Landlords & The Death Knell For Tourism
Welcome to Episode 29 of Season 2. Shitty Landlords & The Death Knell For Tourism This week we discuss our approach to finding the right type of #landlord to work with, we talk about the use of physical signage in your #holidaylet and we have an industry update about the move from the Labour...
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28. Blocked On Facebook & Viking Fire Festivals
Welcome to Episode 28 of Season 2. Blocked On Facebook & Viking Fire Festivals This week we a change to one of our management companies and the launch of another! We share some of the ideas going in to our new digital marketing plan, we talk about using guest reveiws as an important performance...
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27. Skinning Bambi & A Screaming Scouser
Welcome to Episode 27 of Season 2. Skinning Bambi & A Screaming Scouser Just us this week as we discuss The New Forest Show, the confirmation that Furnished Holiday Let tax allowances will be scrapped by the new Labour government and the brilliant way our team handled abuse over the phone from a...
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26. Going Viral On Tik Tok & I've Got Egg On My Face
Welcome to Episode 26 of Season 2. Going Viral On Tik Tok & I've Got Egg On My Face Another busy episode in which she share some positive news about record-breaking revenue, some strategy wins and our new project but unfortunately we also lament our week that has been plagued by cleaning issues.…
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25. Spider Woman & We're All About The Profit
Welcome to Episode 25 of Season 2. Spider Woman & We're All About The Profit Oops! Did I take it too far this time?? Caroline is too angry to speak for most of the episode and I think it might be my fault! 🫣 In this episode I shock Caroline with a surprise review, she tells us about her meeting...
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24. Be Like Joe & Stop Using HMO's for Serviced Accommodation
Welcome to Episode 24 of Season 2. Be Like Joe & Stop Using HMO's for Serviced Accommodation In this episode we talk about property inspections, how #servicedaccommodation can take you to some beautiful parts of the country, a new idea we are implementing as part of our direct booking strategy to...
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23. A Planning Bombshell & How Will We Pay The Bills Next Week?
Welcome to Episode 23 of Season 2. A Planning Bombshell & How Will We Pay The Bills Next Week? This was a difficult episode to record. We hit rock bottom this week but, as hard as it is, we owe it to all of you to tell you about it. That's what this podcast is all about. The planners dropped a...
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22. Angel Investors & Artificial Intelligence
Welcome to Episode 22 of Season 2. Angel Investors & Artificial Intelligence In this jam-packed episode we talk about @justcall_io our new system for guest comms and tracking the effectiveness of sales calls, we explain our approach to raising money to fund property deals using angel investment…
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21. Take Me To Church & The SA Bootcamp
Welcome to Episode 21 of Season 2. Take Me To Church & The SA Bootcamp In our first trial run of an outside broadcast (!!) we reflect on the @zeevou_ SA Growth Bootcamp in Cambridge at the weekend, we have news about an exciting new project to convert a chapel and warehouses to apartments and we...
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20. Business Rates Breakthrough & Just Say No To Bullies
Welcome to Episode 20 of Season 2. Business Rates Breakthrough & Just Say No To Bullies In this episode we talk about guests demanding a refund because we prevented them from being burnt in their beds, we give some tips on saving money through business rates, Caroline gets back from testing hot...
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19. Sleepless Nights & Chief Hot Tub Tester
Welcome to Episode 19 of Season 2. Sleepless Nights & Chief Hot Tub Tester In this episode we lament our plumbing woes, we recall another embarrassing mistake at one of our properties, we throw some energy at our direct booking strategy and we catch up with Genna on the incredibly difficult few...
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18. A Chapel Conversion & Thrilling Is Bad news
Welcome to Episode 18 of Season 2. A Chapel Conversion & Thrilling Is Bad news In this episode we talk about a project we are looking at to convert a chapel to apartments, we take steps to make sure that we don't become another in a long line of #servicedaccommodation management companies that go...
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17. Let's All Be Kind To Each Other & A Social Media Masterclass
Welcome to Episode 17 of Season 2. We've got something a little bit different for you this week! Let's All Be Kind To Each Other & A Social Media Masterclass In this episode we have a very special guest - Paul Anderson AKA The Social Media Hotelier If you are listening to this and you are a...
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16. Divine Cheesecake & We've Been Hacked!
Episode 16 of Season 2. It's been a crazy week and we have so much to fill you in on! Divine Cheesecake & We've been hacked! In this episode we fill you in on our trip to Barcelona for the @scale.show, we catch up with Lisa for a game of Review Roulette and she gives us the low-down on an…
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15. Barcelona Bound & Gerri Halliwell's Highlights
Episode 15 of Season 2 has landed! Is this the half-way point in the season?? Barcelona Bound & Gerri Halliwell's Highlights In this episode we talk about onboarding new properties under management and how important it is to set realistic expectations for your landlords from the outset, we look...
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14. The Big Bad Wolf & Lisa's Marriage Proposal
A little bit later than usual but Episode 14 of Season 2 is here! The Big Bad Wolf & Lisa's Marriage Proposal In this episode Mark recounts his week tracking bears and wolves in mountains of Italy, Caroline gives us a run-down of her first week flying solo and she makes a brave pledge to get...
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ABOUT THIS SHOW
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures.
From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast!
This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment.
Hit subscribe and join the journey where the secrets of hospitality come to life and where there is NEVER A DULL MOMENT!
Please also follow on Instagram @
HOSTED BY
Mark Winship
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Frequently Asked Questions
How many episodes does The Secret Serviced Podcast have?
The Secret Serviced Podcast currently has 93 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Secret Serviced Podcast about?
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the...
How often does The Secret Serviced Podcast release new episodes?
The Secret Serviced Podcast has 93 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Secret Serviced Podcast?
You can listen to The Secret Serviced Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Secret Serviced Podcast?
The Secret Serviced Podcast is created and hosted by Mark Winship.
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