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The Shop Management Show

by AutoLeap

Welcome to The Shop Management Show, presented by AutoLeap! This podcast explores the experiences, challenges and lessons learned of auto repair shop owners. We will chat with business owners and other industry leaders, covering every auto repair topic imaginable. You will hear us discuss: Technician shortages Electric vehicles ADAS Right to Repair And much more Together, we will explore the nuances of managing an auto repair shop through the lens of those doing it every day. Let’s get started!

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Episodes

  1. Effective Management Strategies for Multi-Location Shop Owners (Part 2)

    We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. Part two of this podcast discussion covers: [00:01:12] - Choosing a leader to support your multi-shop expansion [00:03:53] - Maintaining quality customer...

  2. Effective Management Strategies for Multi-Location Shop Owners (Part 1)

    We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. This podcast discussion covers: [00:00:10] - Final registration call for Amplify 2024 [00:01:57] - Evaluating when it's time to launch a second shop…

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  3. Don't Miss the Auto Repair Industry's #1 Virtual Conference

    AutoLeap is set to host Amplify 2024, the industry's #1 virtual auto repair conference. In this special podcast edition, we preview the event, taking place on February 23. This episode discusses the event's: Amazing speakers and live sessions Unbelievable games and prizes Resource-rich exhibit…

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  4. The Future of Auto Repair: What to Expect in 2024 and Beyond (Part 2)

    We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. Part two of this podcast discussion covers: [00:00:54] - Continuous staff training for new technology [00:07:10] - Evolving the direction of your shop [00:11:37] - Financial...

  5. The Future of Auto Repair: What to Expect in 2024 and Beyond (Part 1)

    We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. This podcast discussion covers: [00:01:06] - Current state of the auto repair industry [00:03:11] - Creating a win-win partnership with customers [00:07:15] - Preparing your...

  6. Strategies to Help Your Shop Hire and Retain (Part 2)

    We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. Part two of this podcast discussion covers: [00:00:40] - Crafting the perfect auto repair job description [00:03:00]…

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  7. Strategies to Help Your Shop Hire and Retain (Part 1)

    We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. This podcast discussion covers: [00:01:30] - The evolution of hiring for auto repair shops [00:03:48] - Adapting…

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  8. The Journey of an Auto Shop Owner: Overcoming Challenges and Thriving (Part 2)

    We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. Part two of this podcast discussion covers: [00:00:49] - Planning for the future with a family-owned business [00:03:14] - Managing shop finances and positioning your techs for...

  9. The Journey of an Auto Shop Owner: Overcoming Challenges and Thriving (Part 1)

    We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. This podcast discussion covers: [00:00:59] - Inspiration to start an auto repair business [00:03:48] - Taking a leap of faith to launch a new shop [00:05:34] - Overcoming early...

  10. How to Prepare Your Shop for a Profitable 2024 (Part 2)

    We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. Part two of this podcast discussion covers: [00:01:01] - Incorporating customer feedback into your shop planning [00:06:07] - Setting aggressive yet realistic...

  11. How to Prepare Your Shop for a Profitable 2024 (Part 1)

    We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. This podcast discussion covers: [00:01:08] - Shop owner strategies to prepare for the new year [00:06:15] - Staying accountable with your goal setting...

  12. Improving Customer Communication in Your Auto Repair Shop (Part 2)

    We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. Part two of this podcast discussion covers: [00:00:49] - Establishing clear expectations with your customers [00:10:05] - Addressing customer...

  13. Improving Customer Communication in Your Auto Repair Shop (Part 1)

    We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers: [00:01:37] - How customer communication affects your shop's success [00:04:10] - Why some shops focus less on...

  14. The Journey of a Popular Automotive YouTube Influencer (Part 2)

    We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. Part two of this podcast discussion covers: [00:00:40] - Stand out stories from restoring and reviewing cars [00:03:18] -...

  15. The Journey of a Popular Automotive YouTube Influencer (Part 1)

    We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. This podcast episode covers: [00:01:01] - Inspiration behind creating early YouTube reviews [00:02:03] - Launching an...

  16. Building a Foundation for Your Shop Finances (Part 2)

    Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. Part two of this podcast conversation covers: [00:00:54] - Managing COGS (cost of goods sold) and your income statement [00:04:08] - Establishing benchmarks for your...

  17. Building a Foundation for Your Shop Finances (Part 1)

    Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. This podcast episode covers: [00:01:12] - How to build a foundation for shop finances [00:03:45] - Developing healthy habits for finance management [00:06:35] - The...

  18. How to Optimize Your Shop's Google Business Profile

    In this special solo podcast, we discuss strategies to optimize your shop's Google Business Profile. The episode covers: [00:00:35] - Where first impressions of your shop form [00:01:03] - The advantages of an optimized GBP [00:01:31] - The pitfalls of a poorly assembled GBP [00:02:27] - Proven...

  19. Mastering Cash Flow in Your Auto Repair Business (Part 2)

    We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. Part two of our discussion covers: [00:00:43] - How to prepare your income statement [00:04:00] - When to review your income statement [00:05:45] - The upside of...

  20. Mastering Cash Flow in Your Auto Repair Business (Part 1)

    We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. This episode covers: [00:01:10] - Why your shop's cash flow matters [00:02:53] - Applying a business mindset to your cash flow [00:04:51] - Key benchmarks for your…

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  21. How to Rev Up Your Shop Referrals and Digital Marketing (Part 2)

    We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. Part two of our conversation covers: [00:00:45] - Leveraging available marketing resources [00:05:55] - Shop marketing and community involvement [00:09:40] - How to track your...

  22. How to Rev Up Your Shop Referrals and Digital Marketing (Part 1)

    We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. This episode covers: [00:03:00] - Marketing history in the context of auto repair [00:04:58] - The psychology of human purchasing behavior [00:05:48] - Social media and...

  23. How You Can Create a Winning Shop Culture (Part 2)

    We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. Part two of our conversation covers: [00:01:02] - Dealing with communication breakdowns [00:08:00] - Team-building exercises for your shop [00:12:55] - How to recognize...

  24. How You Can Create a Winning Shop Culture (Part 1)

    We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. This episode covers: [00:03:04] - What is shop culture? [00:05:15] - How shop culture affects your business [00:11:05] - Identifying weaknesses in your shop culture...

  25. Day in the Life of a Mobile Mechanic (Part 2)

    We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. The second part of our conversation covers: [00:00:54] - More tips to organize for customer visits [00:04:00] - Equipment and parts needed for ROs [00:07:09] - Role of shop...

  26. Day in the Life of a Mobile Mechanic (Part 1)

    We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. This podcast episode covers: [00:02:35] - Starting a mobile mechanic business [00:05:18] - Overcoming obstacles and building experience [00:07:28] - Earning trust with…

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  27. Proven Strategies to Prepare Shops for EVs (Part 2)

    We spoke with Alan Beech, President of Beech Consulting, about shop strategies to prepare for EVs. This podcast episode covers: [00:00:55] - Technician training opportunities for EVs [00:03:23] - Shop owner insights to prepare for emerging tech [00:05:38] - EV lessons from Alan's BMW experience...

  28. Proven Strategies to Prepare Shops for EVs (Part 1)

    We spoke with Alan Beech, President of Beech Consulting, about the future of EVs in auto repair. This podcast episode covers: [00:02:18] - Lessons learned in the auto repair business [00:05:35] - Key EV challenges for the industry [00:06:49] - A potential EV edge for aftermarket shops [00:10:39]…

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  29. How to Create a Compliant Shop Handbook

    In this special solo podcast, we discuss strategies to complete a compliant shop handbook. The episode covers: [00:00:43] - What is a shop handbook? [00:01:28] - Advantages of a quality shop handbook [00:02:17] - Pitfalls of a poor quality (or no) shop handbook [00:03:20] - Steps to build a...

  30. Setting Customer Expectations During the Service Visit

    We spoke with Connor Fesenmaier, owner of Vancity Auto Consultants and service manager at Tirecraft Port Coquitlam, about his shop management experience. This podcast episode covers: [00:01:18] - Progression to a role in auto repair [00:03:43] - The importance of developing specialized skills...

  31. Building High Value Customer Relationships in Your Shop

    We spoke with Helaine Kurot, owner of 360 Automotive in Cottonwood, AZ, about her shop management experience. This podcast episode covers: [00:02:01] - First job in the auto repair industry [00:03:12] - Early career lessons and applying them forward [00:04:36] - Specializing in diagnostics and...

  32. The Female Shop Owner

    We spoke with Mosé Barrera, owner of Mosé Auto in Seattle, WA, about her shop management experience. This podcast episode covers: [00:03:15] - Early experiences working in a male-dominated industry [00:05:17] - How the industry can address existing stigmas [00:06:47] - Inspiring more women to…

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  33. How Shop Owners Can Address the Technician Shortage

    We spoke with Syed Kazmi, owner of CarTronics Auto & Truck Repair in Elgin, IL, about his shop management experience. This podcast episode covers: [00:01:32] Reacting to AutoLeap's industry data on the technician shortage [00:04:15] Evolving your shop management approach [00:07:24] Developing an...

  34. How to Run a Successful Auto Repair Shop

    We spoke with Steve Rodriguez, owner of Steve & Sons in Melbourne, FL, about his shop management experience. This podcast episode covers: [00:01:05] Experience starting a shop with no automotive background [00:02:19] Early shop management challenges and learning on the fly [00:09:45] Valuing...

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ABOUT THIS SHOW

Welcome to The Shop Management Show, presented by AutoLeap!

This podcast explores the experiences, challenges and lessons learned of auto repair shop owners. We will chat with business owners and other industry leaders, covering every auto repair topic imaginable.

You will hear us discuss:

Technician shortages

Electric vehicles

ADAS

Right to Repair

And much more

Together, we will explore the nuances of managing an auto repair shop through the lens of those doing it every day. Let’s get started!

HOSTED BY

AutoLeap

Frequently Asked Questions

How many episodes does The Shop Management Show have?

The Shop Management Show currently has 34 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.

What is The Shop Management Show about?

Welcome to The Shop Management Show, presented by AutoLeap! This podcast explores the experiences, challenges and lessons learned of auto repair shop owners. We will chat with business owners and other industry leaders, covering every auto repair topic imaginable. You will hear us discuss:...

How often does The Shop Management Show release new episodes?

The Shop Management Show has 34 episodes. Check the episode list to see recent publication dates and frequency.

Where can I listen to The Shop Management Show?

You can listen to The Shop Management Show on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.

Who hosts The Shop Management Show?

The Shop Management Show is created and hosted by AutoLeap.
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