PODCAST · business
VHMA Manager to Manager
by Veterinary Hospital Managers Association
For over 30 years, the Veterinary Hospital Managers Assn has worked to offer support and education for those who manage veterinary practices. The VHMA M2M podcast series is designed to tackle timely situations that are universal in practice. Listen for this month's advice from experts in the trenches.
Episodes
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Graceful Goodbyes: The Art of Termination
Nobody really likes talking about termination. After all, as managers, we care about our teams, we build relationships with them, and sometimes we've known our employees for years, so how do we balance compassion and empathy with the accountability that comes with leading a healthy, successful...
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Imposter Syndrome: When You Don't Feel Ready, but You're Running the Clinic
Have you ever looked around your practice and thought, "Wait…they actually expect me to know what I'm doing?" If so, you're definitely not alone, and in this episode, I am joined by Laurie Auger, Practice Manager at Crazy Mountain Vet in Montana, to talk about something I think nearly every...
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Why CVPM Matters: Building Leadership That Lasts
I am happy to welcome Brenda Tassava Medina, CVPM, CVJ, MVLCE to the show today! Brenda is the president of Encore Veterinary Consulting, and she comes on the show to help me explore how the CVPM credential creates opportunities for veterinary leaders in both corporate and private practice, and…
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Managing with Positivity in a Challenging Veterinary Culture
Join me in welcoming Ericka Taipalus, CVPM CVT to the show for this episode! Ericka is one of the Veterinary Hospital Managers Association's 2026 Emerging Leaders and manages a team of two doctors and eight staff members at Lakeview Animal Clinic in Pewaukee, Wisconsin, and she joins me for this...
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The Outsider Advantage: Building Trust in a New Team
Listen in this week as I chat with Joan McCue, CVPM - Veterinary Hospital Manager at VetCor in Aiken, South Carolina. Joan joins me to explore what it really feels like to step into leadership as an "outsider" and how that perspective can shape both trust and growth within a team. She reflects on...
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From Chaos to Flow: Urgent Care in the GP Practice
Join me this episode as I sit down with Lynsey Mohr, CVPM and veterinary practice manager at Rehoboth Beach Animal Hospital, to explore how she helped transform a traditional GP clinic into a structured urgent care model! This is a topic that immediately caught my attention after meeting Lynsey…
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Keeping Private Practice Relevant in the Corporate Landscape
For this episode of the podcast, I am joined by Varuna Trivedi, Director of Operations at BEAM VetCare. Varuna has worked across dentistry and veterinary practice management in multiple countries, and she discusses what it really means for private practices to stay competitive in a world in which...
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Practice Progress: Navigating Change in Vet Med
I am really excited to have Karen Hart, CVPM, CCFP, on the podcast. Karen is the Director of Hospital Operations at the Burlington Emergency and Veterinary Specialists (BEVS) and is an MIT-trained engineer turned veterinary practice manager. Leading people through change has taught me something...
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Playful Without the Pitfalls: How to Have Fun on Social Media
In this episode of the show, I am happy to bring on Bethany Bankovich, CVPM, CVT, MHRM, CCFP, Hospital Administrator at Neffsville Veterinary Clinic. We tall about how to be playful and engaging on social media without undermining your practice's credibility. Bethany truly has a wealth of insight...
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Developing the Ultimate Customer Service Rep
I am really excited to welcome Carol Hurst, LVT CVPM, of Encore Vet Group to the podcast for this episode! Carol is the kind of person who brings twenty years of hands-on experience and a true passion for growing people and culture. We spend this episode discussing one of the trickiest parts of...
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Digital Recruiting: Mastering Hiring Through Social Media and Your Website
I am joined not by one but by two guests this week - both from Everhart Veterinary Medicine. Kristy Ballwanz, Practice Manager of the Cross Keys location, and Niki Abendschoen, Director of Marketing and I.T., come on to the show to talk about how they have used their website and social media...
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Feedback Without Friction: Mastering Employee Surveys
Listen in this week as I sit down with Michelle Gienger, a seasoned practice manager at Village Veterinary Hospital, to talk all about the art of conducting effective employee surveys. Michelle shares her insights into how to gather valuable feedback from both vocal and reserved team members as...
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Phase and Tier Training for New and Existing Employees
Join me for this episode as I happily welcome Talia Lucernoni CVPM, SHRM-CP at Vetcor. Talia shares how she set up a phase-and-tier training program for both new and existing employees, explaining how when she first joined a clinic that was in the middle of a transition, she noticed a lot of role...
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Leading with Empathy
Join me this week as I have a great conversation with Tori Lauro, Veterinary Hospital Manager at VCA Animal Hospitals. Tori shares her journey from becoming a customer service supervisor to being promoted to hospital manager in 2018. Having faced challenges early on, she reflects on feeling like...
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Unique Ideas for Care Despite Rising Veterinary Costs
Join me for this episode of the show as Melissa Stedman, CVPM of Brandywine Valley Veterinary Hospital, discusses some unique ideas for providing veterinary care despite rising costs. She shares that her practice has unfortunately seen a significant drop in certain services like dentals,...
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Successful PIMS Selection and Implementation
Today's episode is a must-listen for any veterinary practice manager considering a transition to a new practice management software system. Joining the podcast to help us take this on is Heidi Traylor from Covina Animal Hospital. Heidi is a seasoned CVPM and PHR and talks all about her practice's...
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Coaching Up and Coaching Out
Joining us this week is Amy Brauns, Practice Manager, RVT at Everhart Veterinary Medicine located in Baltimore, Maryland. People management can truly be the hardest part of veterinary leadership, and in this episode, Amy, who brings nearly two decades of experience and a deeply thoughtful…
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Training and Growth to Empower the Next Generation of Veterinary Technicians
Joining us this week is Joshua Blakemore, CVPM, RVT, FFCP of Onion River Animal Hospital in Burlington, Vermont to talk about what it really takes to prepare the next generation of veterinary technicians not just for graduation but for the day-to-day demands of clinical practice. Josh is a…
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Streamlining Operations to Improve Efficiencies
We are joined for this episode by Kaitlyn Behling-Mikesell, truly a rising star in veterinary hospital management. We are talking about practical strategies to enhance efficiency and team dynamics, beginning by discussing the value of fresh perspectives and the importance of understanding the why...
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Beyond Borders: Navigating a Multicultural Work Environment
Join us in welcoming Esteban Sotomayor to VHMA for this episode, coming on to help us address multiculturalism in the workplace. Esteban is a veterinary business consultant with an extensive background in Latin American veterinary practices, and he sheds some light on some of the differences...
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Managing Employees with Disabilities
Welcome to the latest episode of VHMA in which we are happy to have Alex Flinkstrom, Practice Manager at Lunenburg Veterinary Hospital in Lunenburg, Massachusetts. Alex has managed to combine his background in sound recording with his deep-rooted passion for veterinary care, successfully leading...
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Embracing Growth in Veterinary Management
Welcome to the latest episode of the show in which we welcome Debbie Hill! Debbie is a seasoned hospital administrator who has truly helped shape my journey in the veterinary world, and we explore the complexities of career growth for practice managers, discussing things such as imposter syndrome...
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Fun with KPIs
Welcome to today's episode, where we're diving into one of the trickiest but most essential topics for all practice managers—KPIs and the numbers that drive practice success. Financial goals can be a sensitive subject with the team, leaving managers hesitant to address the topic for fear of being...
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Conflict Resolution
Conflicts are inevitable in a busy work environment, and misunderstandings or drama can quickly drain energy and impact everyone's day. However when managers are equipped with strong conflict-resolution skills, they can steer these challenges toward positive solutions, enhancing team cohesion and...
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Maintaining Cohesive Teams
Welcome to today's episode, where we are diving into building and maintaining cohesive teams in a busy veterinary practice, especially one with multiple teams and shifts. In some practices, it's common for staff members to barely see each other, which can make it challenging to stay aligned with...
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Team Engagement for Better Compliance
As practice managers, we know how crucial it is to get our teams on board with compliance goals, ensuring we offer the best patient care possible. Our vendors often provide education and training year after year, and while the content is informative and valuable, many practices still struggle to...
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Enhancing the Client Experience with Technology
Welcome to today's episode, where we explore the impact of technology and apps on veterinary practices. While new tools often seem like the perfect solution for modernizing operations, it's essential to ask whether they truly benefit our clients or are just shiny distractions. Our guest, Kyle...
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Leadership Tips
Welcome to today's episode of the VHMA Manager to Manager Podcast, where we are diving into leadership tips. Today's guest, Erika Pease, LVT, CVPM, is the Practice Manager of a small private practice and is passionate about leading her team to success. In this episode, Erika shares the best...
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How to Successfully Say No
Navigating the complexities of the veterinary profession often involves finding a balance between compassion and practicality. Veterinarians and practice managers are known for their kindness, but what happens when saying yes to everyone leads to overcommitment? And, how do you handle the…
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Onboarding New Employees for Success
Welcome back to another episode of VHMA Manager 2 Manager podcast. Today we're discussing a crucial topic: onboarding new hires in a way that feels good. We all know how important it is to make new team members feel welcome and part of the team early on. But sometimes, despite all the time and...
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Humanitarian Work
Welcome to today's episode, where we delve into an inspiring topic: humanitarian work in the veterinary industry. As professionals dedicated to the well-being of animals, the opportunity to give back by using our time and talents for a greater cause is incredibly rewarding. We looked at local...
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Boosting Efficiency with Technology
Have you ever wondered how technology and artificial intelligence could improve efficiency in your practice? In recent years, our post-pandemic workplaces have focused heavily on efficiency. Embracing new technology can maximize this efficiency, but can it raise many questions. What tools should…
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Managing to the Core Values
Welcome to today's episode where we delve into a crucial aspect of veterinary practice management: using core values as a management tool. Establishing basic expectations based on core values might seem daunting, but is essential for aligning the entire team in the desired direction of the...
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Open Book Buzz: Demystifying Business Transparency
Welcome back to the VHMA Manager to Manager Podcast! Today, we're diving into an interesting aspect of veterinary practice management: open-books management. Join us as we explore how sharing the financial side of the practice with all team members, even the "non-numbers" people, can lead to...
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Transitioning from Coworker to Manager
Today we're chatting about the manager role and the diverse pathways that lead individuals to this position. While practices are increasingly hiring managers from outside the organization, internal promotions are still frequent and possible and play a significant role in shaping leadership teams....
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Compassion Management
Welcome back to another insightful episode as we continue our journey into detoxifying teams and fostering a more compassionate workplace culture. Guest Rebecca Fox, a seasoned CVPM and Hospital Administrator from Orlando, FL, sheds light on what she calls "Compassion Management." With her wealth...
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The Battle of Logic vs Emotion and Why You Need Both
In today's episode, we're talking all about emotional intelligence, a term that often gets thrown around but is frequently misunderstood. It's not just about raw intellect; instead, it's intertwined with how we navigate relationships and environments. In the veterinary world, where patient care…
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Spectrum of Care
Today's topic has been buzzing around the industry lately – spectrum of care. You've probably heard various opinions on this matter, but what exactly does it mean, and is it just another passing trend? Does it mean that there's just one good way to do it or should plans be customized? Joining the...
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Facility as Marketing Tool
Welcome back to the VHMA Manager to Manager Podcast. Today, we're delving into a topic that might seem a bit "fluffy" at first glance but holds immense importance for veterinary practices: interior and exterior design. It's time to explore how the aesthetics of your practice can actually impact...
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Navigating Financial Reports
Welcome to today's episode, where we learn the ins and outs of navigating financial reports. For practice managers, understanding the numbers that drive your practice is essential for making informed decisions and ensuring financial success. Most managers have a favorite report, budget, profit…
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Community Marketing
Welcome to an insightful episode about the power of community involvement in veterinary practices! In today's society that searches for connections, traditional marketing models just don't cut it anymore. People want to engage with businesses that share their values and actively contribute to…
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Workplace Security
In this episode, we tackle the critical topic of safety and security, emphasizing the manager's responsibility in ensuring employee well-being. We can't prevent every issue, but we can certainly be vigilant in order to minimize the risk. Violence can come from many sources both internally and...
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Improving Team Communication
So many of our goals and policies are set to address some conflict or incident that boils down to a simple miscommunication issue. The diversity of a team means that individuals have different personal histories and trigger points for conflicts and problem solving. Managers are not always trained...
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Reputation Management
In this episode, we explore the often-overlooked goal for reputation management, urging listeners to set specific goals for improving their practice's reputation in the upcoming year. While financial considerations usually dominate goal setting at the start of a new year, there are internal...
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Goal Setting for the New Year
In this podcast episode, we delve into the crucial process of setting and maintaining goals for the upcoming year. While financial considerations often dominate the discussion, this episode sheds light on the equally vital operational aspects that need the same attention. It is important to…
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Regulatory Compliance
Welcome to our latest episode, where we dive into the world of regulatory compliance and trends. Navigating the evolving landscape of state, local, and federal regulations can be daunting, but understanding the key agencies involved is the first step. In this episode, we discuss common agencies…
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Managing Labor Costs
In this episode, we're joined by the insightful Melissa Mauldin, a seasoned professional with a wealth of experience and a great perspective on navigating the balance between attracting top talent and maintaining a healthy balance for profitability. Melissa, who has worn various hats over the…
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Growing Supervisors to Leaders
Today's guest says it best when she shares, "The best leaders are those who create and cultivate other leaders." As managers, it's our responsibility to train and develop supervisors and team leads. Brenda Medina joins the podcast today with a lot of great tips on how to do this. Brenda Medina is…
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Career Development Planning
Education and professional development are part of the core values of many practices and organizations. But when there are so many certifications, conferences and opportunities to choose from, how can you find the time and resources to attend the ones that would benefit you the most? Jessica…
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Preventing Theft & Embezzlement
Theft and embezzlement are a sad reality that many practices face. While we may not be able to ever eliminate the problem, there are certainly things we can do to proactively prevent the mishandling of practice resources. No one wants to work with an untrustworthy team but the truth is some…
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ABOUT THIS SHOW
For over 30 years, the Veterinary Hospital Managers Assn has worked to offer support and education for those who manage veterinary practices. The VHMA M2M podcast series is designed to tackle timely situations that are universal in practice. Listen for this month's advice from experts in the trenches.
HOSTED BY
Veterinary Hospital Managers Association
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Frequently Asked Questions
How many episodes does VHMA Manager to Manager have?
VHMA Manager to Manager currently has 91 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is VHMA Manager to Manager about?
For over 30 years, the Veterinary Hospital Managers Assn has worked to offer support and education for those who manage veterinary practices. The VHMA M2M podcast series is designed to tackle timely situations that are universal in practice. Listen for this month's advice from experts in the...
How often does VHMA Manager to Manager release new episodes?
VHMA Manager to Manager has 91 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to VHMA Manager to Manager?
You can listen to VHMA Manager to Manager on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts VHMA Manager to Manager?
VHMA Manager to Manager is created and hosted by Veterinary Hospital Managers Association.
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