PODCAST · business
What The Hell Just Happened?!
by Paul Edwards
You don’t know what you don’t know. And, when it comes to HR and employment laws, most employers are SHOCKED by what they learn from talking to CEDR CEO and Founder Paul Edwards for just ten minutes.But Paul’s a busy man. And, though he would love nothing more than to talk one-on-one with each and every business owner and manager interested in learning about HR compliance, team management strategies, and how to protect their businesses, there’s only so much Paul to go around.So, we’ve got the next best thing for you - Introducing "What the Hell Just Happened?" In this new podcast, Paul sits down with a different HR expert from his Solution Center team each week to discuss the burning HR questions facing you now, and to offer expert insights on important HR considerations you didn’t know you didn’t know.
Episodes
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Secret Patients, Ghost Employees, and a DOL Investigation... What The Hell Happens Now?
An employee secretly opens your dental practice on Saturdays, sees patients, keeps the cash, and leaves no patient records behind. A trusted long-term employee sells practice inventory on the side and adds family members who do not work there to payroll. Then a worker-classification problem turns...
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Your Team Expects Raises You Can’t Sustain... What the Hell Happens Now?
Your employee did a great job. Their performance didn't suddenly get worse, but that does not always mean the business can afford another large raise. After several years of bigger increases, employees may come to expect the same pace even when operating costs rise, the economy changes, or the...
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When Feedback Makes an Employee Cry... And You... What the Hell Happens Now?
Giving corrective feedback is one thing. Knowing what to do when the employee reacts badly is another. What happens when they say the write-up is unfair, start crying, get angry, walk out, ask who complained, or refuse to sign? In this episode of What The Hell Just Happened!?, Paul Edwards and…
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AI in HR: The Risks Most Employers Miss
AI is already showing up in the workplace, but many employers aren’t thinking through the risks. In this episode, Paul and Jennie break down how AI is being used in HR, where it can create compliance issues, and what employers need to watch for. From policy drafting to employee communication…
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Why Nothing Gets Done...Even When Everyone's Working Hard (The 3-Step System)
Your team is busy. You’re busy. Everyone’s working hard. So why does it still feel like nothing’s getting done? In this episode of What the Hell Just Happened?, Paul Edwards and CeCe unpack one of the most frustrating realities in growing businesses. The harder everyone works, the more stuck…
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The Hidden Risk of Taking Advice Without Context
Most HR problems don’t start with bad intentions — they start with bad advice. In this episode of What the Hell Just Happened?, Paul Edwards and CeCe, CEDR’s COO and HR expert, unpack one of the biggest mistakes employers make when dealing with HR issues: going on the internet or an A/I tool and...
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The “No Reason” Breakup: You Just Created a Lawsuit
Termination Without a Reason: Why Lawyers Love It, and How Smart Employers Protect Themselves Many business owners believe “at-will employment” means that when firing someone, not giving a reason is more protective than giving one. In this episode, Paul Edwards and Jennie (Director of Compliance…
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You Can't Unsee HR Things, and two other WTH Moments
Employees don’t usually quit “out of nowhere”, but for managers, it can feel that way. In this episode, Paul Edwards sits down with CeCe, COO of CEDR HR Solutions, to unpack why surprise staff shortages happen and what leaders often miss before employees walk out the door. Unexpected turnover can...
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We Knead a Break: Making Pizza, Not Policies
Paul Edwards gets cheesy with this episode of What the Hell Just Happened?! With a totally new topic - Pizza. He does still answer a listener HR question at the end, however, this episode is a break from the typical HR content we typically share and gets into something more fun - how to make the...
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Building a Better Business Through Core Values
In this episode of What the Hell Just Happened?!, Paul Edwards and Grace Godlasky discuss how core values can improve your business and your workplace culture. Join them as they discuss the importance of understanding and having core values. This week, episode 104 of What the Hell Just Happened?!...
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The Hidden Challenge of Success: Navigating HR and Compliance in a Growing Med Spa
In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss how rapid growth can both be exciting, but also lead to compliance concerns. Join them as they discuss the importance of having a handbook and knowing the laws around being a business owner. This week, episode...
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Are Quirky Interview Questions Holding You Back From High Performers?
In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson explore the pros and cons of quirky interview questions—and why they might be doing more harm than good in your hiring process. Join them as they discuss the importance of asking smart, strategic questions that…
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The Truth About PIPs: A Better Way to Manage Performance
In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss why they don’t like the standard Performance Improvement Plans (PIPs), and even how it could cause legal trouble for small businesses. Join them as they discuss the importance of creating performance…
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Immigration Compliance: Stop Sweating Your I-9s!
This episode of What the Hell Just Happened?! dives into the compliance around immigration and I-9 forms so you are prepared should you have a visit to your workplace from ICE. Join Paul Edwards and his guest, Tiana Starke, as they discuss the importance of documentation around the right to work…
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Ask Me Anything: Good Policies Make for Good Solutions
When it comes to HR issues, we understand how tricky the situations can feel. Ultimately, you want to manage your team effectively and efficiently - but what happens when the situations are just a little too tough to handle on your own? You ask Paul. On today’s podcast episode, Paul answers three...
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Blake Lively’s Hollywood HR Nightmare: Lessons for small practice owners
On this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss the importance of being proactive in managing your HR responsibilities. Join them as they discuss the need for company-provided emails and phones, the Hollywood mishaps that led to this lawsuit, and how this...
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Why Every Practice Needs A Good Employee Handbook
Our 100th episode of What the Hell Just Happened?! discusses the shocking truth about DIY handbooks and why borrowing an employee handbook from another practice can lead to legal ramifications. Join Paul Edwards and his guest, Kimberlee Polansky, as they discuss the importance of properly written...
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The 'Family' Business: Balancing Personal Values and Legal Risks
This episode examines three common HR issues facing small businesses and offers practical guidance for navigating employee requests, religious expression in the workplace, and office relationships. Join Paul Edwards as he discusses three of your burning HR questions. This week, episode 99 of What...
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The Two Way Street of At Will Employment
This episode provides valuable insights into the often misunderstood concept of at-will employment, from the actual power it gives both employers and employees, to the history of how it came to be. Join Paul Edwards and his guest, Divya Pillai, as they discuss the importance of documentation and...
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Set It and Regret It: The Danger of Auto-Clocking Time Keeping
This episode is a must-listen for anyone who has employees and wants to avoid a timekeeping nightmare! Using a real-life example of a hospital system that had to pay a huge settlement, you'll learn how simple mistakes like rounding time clock punches incorrectly can have major consequences. We'll...
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Turning Blockers into Champions: How to manage employees blocking change
Do you have an employee that’s hindering growth and innovation in your practice? This podcast explores the concept of “blockers” -- those employees who, often unintentionally, stifle progress and demoralize teams. Join Paul Edwards and his guest, Michelle Richard, as they discuss how to turn...
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Political Tension in the Workplace: When and How to Address the Team about Political Disagreements
It’s Election Day, and your team members may have a lot on their minds - including the political choices of their coworkers. Join Paul Edwards and his guest, Jeff Dorfman, as they discuss the political tensions we are seeing in workplaces across the country, and why this is just the start of the...
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Beware of Workplace Monsters: Taming the Ghouls Draining Your Practice
It’s Halloween week and we have monsters lurking in dental practices all over the nation - and we want to help you stop them! Join Paul Edwards and his guest, Britt Lanza, as they dissect the gory details of the Timekeeping Zombies eating away at your time and brains, the Work Conflict Werewolves...
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The Noise Around Cover Letters: The Internet Hates Cover Letters - Now What?!
The internet seems to hate cover letters - with many people discussing how employers who require a cover letter in the application process are toxic or how no one reads the cover letter, there’s a lot of reasoning as to why you may be questioning the importance of the cover letter in your own...
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How to Tell Your Employee They Stink
Telling an employee that they smell bad is a tough and rather personal conversation that many office managers and owners avoid. Whether you’ve had patients or other employees complain, or have noticed the odor yourself, it can be tricky to tell an employee that they stink. Grace Godlasky, CEDR’s...
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AI is a Revolution for Medical Offices - As Long as You're Careful!
One of our members (a dental practice) used AI to summarize their notes and recently asked how people are addressing AI in the workplace. We've discussed AI and hiring biases on the podcast (a very long time ago!) As expected, more uses are coming to light. Because of that, we're back with…
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What the FTC's Non-Compete Ruling Means for You - Hurry Up and Wait
In this episode of What the Hell Just Happened?!, hosts Paul Edwards and Jennie McLaughlin delve into the recent FTC ruling on non-compete clauses. While this could herald significant changes for employment contracts nationwide, there's no need to panic just yet. Paul and Jennie break down the...
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What Happens When Employers Get Recorded Firing an Employee?
Let’s delve into a scenario that could happen to any of us in the professional world. We've all seen them by now—the secret Zoom video recordings of a large company firing a remote employee via call go viral. Secretly recording a conversation raises privacy issues, and, once again, a crazy ruling...
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Give Your Employees Work Emails Already!
Today, we're talking about the importance of privacy and email addresses for your employees, inspired by a chiropractic office that got locked out of their website by an employee who was demanding a ransom. Allowing employees to use their personal email addresses for various business activities...
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How to Lose a Great Employee
In this week's episode of What the Hell Just Happened?! Discover why talented employees often find themselves in management positions for which they might not be suited and the unintended consequences that can arise from such decisions. Paul Edwards and CeCe Wilson sit down to dissect the reasons...
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Don't Poison Your Employees
Recently, Dairy Queen was in the news because one of their manager's "corrective action" sent people to the hospital. As managers, sometimes, actually fixing the issue is something we all want to avoid for one reason or another - let's be honest, it can be exhausting (especially if it's an issue...
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Free Treatment: And I Have to Pay My Employees?
For this week’s episode, we are doing a re-release of one of our favorites (and one that is always highly requested!) Giving your employees in-house treatment as a benefit of employment is common, and a great way to increase employee retention! However, there are a lot of things to consider,...
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Employee Wants the Money, Not the Benefit - Just Say No!
Buckle in, managers and owners! It's time for the next "What the Hell Just Happened?!" In this episode, we answer two questions: one from the more than 10,000 HR questions the experts at CEDR receive each year and the second from one of our listeners. Our first question concerns an employee who...
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My Employee CAN do the Job, but Won't!
All employees fall somewhere on the skill versus will matrix, which is a tool that can help you objectively make tough decisions with employees. You have your ideal employees (those that can and will and those that can't and will), and then you have your less-than-ideal employees (those that can...
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You Can’t Pay Employees With a Free Lunch During Lunch & Learns
As your team gets the chance to sit down together and learn about something new during their break, and while eating a yummy lunch that they didn't have to buy, keep in mind the following: being paid for the time during that session isn't just a kindness, it is required by law in all…
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”That’s Not My Job!” Let’s Talk About Job Descriptions
Job Descriptions... way more important than a lot of us realize. When you ask an employee to do something and get the "that's not my job" response, what do you do? Your biggest tool that you can use to combat that is a solid and well-thought-out job description! Find out how job descriptions not...
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Ask Me Anything - Embezzlement, Kids in the Office, and Sick Leave Laws
In this week's episode of What the Hell Just Happened?! Paul Edwards and Jennie McLaughlin answer some listener-submitted questions. For this episode, the questions surround some complex scenarios that every person dealing with HR can relate to. This episode offers practical advice and real-world...
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Help PREVENT Burnout - Multitasking Has a New Best Friend
Are you always looking for excellent multitaskers when you're hiring? Well, we've got some news for you. Everyone these days is an excellent multitasker, it's almost impossible not to be with how much the world throws at us. What should you be looking for instead? Someone who's a great sequencer!...
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HR Nightmare - The Cost of Mismanagement
In this week's episode of What the Hell Just Happened?!, Jennie McLaughlin and CeCe Wilson from CEDR HR Solutions highlight a very recent case where the DOL decided not only to fine a practice but also to go after the office manager and fine them personally for $25k in damages! The worst part, it...
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Privacy vs. Productivity - The Challenge in Employee Monitoring
What's the most logical solution to making sure your employees are always working, even when you're not in the room? Filming them of course! (NOT!) In this highly requested episode of "What the Hell Just Happened?!", join host Paul Edwards and guest Ally Dagnino as they delve into the complex…
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HR Gone Wrong Part 2 - Workplace Dilemmas and Ethical Conundrums
In this episode of What the Hell Just Happened?! Jennie and CeCe from CEDR HR Solutions take over as hosts to delve into a series of intriguing workplace scenarios that challenge the boundaries of ethics and professionalism. From the discovery of employees' controversial online activities on...
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Cooking at Thanksgiving - Dishing Out the Secrets
Feast your ears on the latest episode of "What the Hell Just Happened?!" where host Paul Edwards (formerly chef Paul in another life) and content curator Amanda Rishor slice into prepping for Thanksgiving. Learn about strategic leftovers, as Paul reveals his ultimate late-night sandwich that…
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Is Your Employee Demanding to be an Independent Contractor?
In this enlightening episode, Paul Edwards and Moriah Ochoa dive deep into the complexities of worker classification, using the real-world example of a dental hygienist. Drawing from an actual IRS determination from 2017, they shed light on the risks of misclassifying workers as independent...
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Spooky Hour - Horror Stories From the Crypt
In this chilling Halloween episode of What the Hell Just Happened?!, we delve deep into the haunted halls of office lore, unearthing the spookiest HR tales that will make your skin crawl... with laughter. But beware, for beneath the humor lies the very real horror of navigating business best...
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War of the Wigs - Malicious Dress Code Compliance
You have dress code policies and expectations for a reason. You want to strike the right tone with your customers and your patients. What happens when an employee finds a loophole in your policies and really leans into it? This week on What the Hell Just Happened?! Paul Edwards and Harley…
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When Danger Enters the Workplace
What is your obligation as an employer? Providing a safe working environment free from harassment or threats. Sometimes, danger still creeps into the workplace, and you have to handle it. How? Listen to this week's episode of What the Hell Just Happened?! to gain some insight.
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Not a Fan: My Employee Has an OnlyFans
So, you discover your employee has an OnlyFans account. What next? Not only that, but they have a QR code sticker on their water bottle that leads to their page...
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Stop Telling Employees to Smile
How can you stop losing people at your business? Employee engagement is your answer. What does that mean? Generally, when people feel involved and enthusiastic to be at your workplace. How do you achieve that? Listen to this week's episode of What the Hell Just Happened?! as CeCe Wilson and Paul...
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Merger Mayhem: When Two Teams Collide
You have two businesses... two businesses that are solid and established. Each has its own company culture that has been curated and built over time to match its needs. That culture, for both, is organic; the entire team at each practice has created it and works hard to keep it alive within the...
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Looking for Love in All the Wrong Places
Website copy: Dating in the workplace: where love blooms amidst the water cooler chats and paper jam crises. From an HR perspective, it's like watching a rom-com unfold, but with potential pitfalls, making it more of a tragicomedy. On this week's episode of What the Hell Just Happened?! listen to...
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ABOUT THIS SHOW
You don’t know what you don’t know. And, when it comes to HR and employment laws, most employers are SHOCKED by what they learn from talking to CEDR CEO and Founder Paul Edwards for just ten minutes.But Paul’s a busy man. And, though he would love nothing more than to talk one-on-one with each and every business owner and manager interested in learning about HR compliance, team management strategies, and how to protect their businesses, there’s only so much Paul to go around.So, we’ve got the next best thing for you - Introducing "What the Hell Just Happened?" In this new podcast, Paul sits down with a different HR expert from his Solution Center team each week to discuss the burning HR questions facing you now, and to offer expert insights on important HR considerations you didn’t know you didn’t know.
HOSTED BY
Paul Edwards
CATEGORIES
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Frequently Asked Questions
How many episodes does What The Hell Just Happened?! have?
What The Hell Just Happened?! currently has 107 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is What The Hell Just Happened?! about?
You don’t know what you don’t know. And, when it comes to HR and employment laws, most employers are SHOCKED by what they learn from talking to CEDR CEO and Founder Paul Edwards for just ten minutes.But Paul’s a busy man. And, though he would love nothing more than to talk one-on-one with each and...
How often does What The Hell Just Happened?! release new episodes?
What The Hell Just Happened?! publishes regularly with 107 episodes available. Check the episode list for the typical release schedule.
Where can I listen to What The Hell Just Happened?!?
You can listen to What The Hell Just Happened?! on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts What The Hell Just Happened?!?
What The Hell Just Happened?! is created and hosted by Paul Edwards.
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