PODCAST · government
Within the Trenches
by Code 7 Podcast Network
A podcast based on the experience of being a 9-1-1 dispatcher.
Episodes
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Within the Trenches Ep 675
Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Vote for me for Top Host here -...
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Within the Trenches Ep 674
Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana. Episode topics – How childhood experiences and early influences led to a career in public safety Challenges and rewards of working in a small-town emergency services environment The realities of 911 call-taking, from...
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Within the Trenches Short Story - I Just Hear Fire
A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina. As the fire moved through the apartment, Christina stayed on the line giving instructions, keeping the caller focused, and trying to be the calm voice she...
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Within the Trenches Ep 673
Episode 673 features Christina, a peer support specialist, and 911 professional at Cary PD in NC. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Christina's career path from detention officer to long-time 911 dispatcher and part-time firefighter Differences...
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Within the Trenches Ep 672
Episode 672 features Chantele, an Emergency Dispatcher with Maryland State Police. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Navigating the demanding hiring process and intense background checks for dispatchers The impact of rotating shifts and missing...
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Within the Trenches Ep 671
Episode 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The progress and challenges of ride-alongs, staffing, and cross-training in modern dispatch centers How Ashley...
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Within the Trenches Ep 670
Episode 670 features four powerful stories that reflect on the 25th anniversary of 9/11. Episode topics – Personal accounts from dispatchers, EMTs, firefighters, and police officers on September 11th, 2001 Behind-the-scenes realities of working in public safety during a national tragedy The...
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Within the Trenches Ep 669
Ep. 669 features a LIVE broadcast from the 2026 NC PSAP Manager's Conference. Episode topics – Real-life stories from dispatchers and center managers about entering and growing in 911 careers The importance of resilience, support systems, and coping mechanisms in emergency communications...
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Within the Trenches Ep 668
Episode 668 features a solo episode in celebration of a Decade of Voices, the tenth anniversary of the #IAM911 movement. Episode topics – The 10-year anniversary and global reach of the #IAM911 movement The origins and impact of sharing dispatcher stories Introduction of imaginelistening.com as a...
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Within the Trenches Ep 667
Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Jen's early influences and journey into public safety dispatching Evolution of technology and the dispatch center, from dot matrix...
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Within the Trenches Ep 666
Episode 666 features a solo episode where we visit an archive of past 911 calls. This episode is sponsored by RapidSOS Episode topics – The origins of Within the Trenches and how the podcast was launched Breakdown and discussion of a disturbing family homicide 911 call Analyzing a deceptive 911...
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Within the Trenches Ep 665
Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Why Jami originally planned to become a firefighter and chose to stay in dispatch The pivotal call that changed her career...
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Within the Trenches Ep 664
Episode 664 features a discussion from round 46 of the Dispatcher's Roundtable on Zero Suicide Kits, red flags, and much more with guest, Dawn Shumway. Episode topics – Practical tips for real suicide prevention and "zero suicide proofing" your support network The true look of struggle: why…
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Within the Trenches Ep 663
Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Ricardo recounts leaving his dispatch career after 13 years and what led…
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Within the Trenches Ep 662
Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Erica's journey from the ER to a 13-year dispatch career Training philosophy: building trust, sharing...
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Within the Trenches Ep 661
Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence." Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Why dispatcher suicide remains a taboo topic in public safety What struggle…
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Within the Trenches Ep 660
Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The real impact of AI on dispatcher cognitive load and stress management Why...
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Within the Trenches Ep 659
Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The unseen trauma and emotional burdens shouldered by dispatchers Why dispatcher suicides...
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Within the Trenches Ep 658
Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The truth about tracing 911 calls and caller location technology Why dispatchers ask so many...
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Within the Trenches Ep 657
Episode 657 features Cheyenne, a 911 professional out of Kansas. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Transitioning from firefighter to dispatcher and early career hurdles The evolution of public safety technology and dispatch procedures Navigating gender…
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Within the Trenches Ep 656
Episode 656 features an Open Mic LIVE solo episode. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Highlights and behind-the-scenes from the recent Michigan Public Safety Telecommunications Conference The origin and growth of the Within the Trenches podcast and the #IAM911...
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Within the Trenches Ep 655
Episode 655 features Mel, a 911 professional out of a regional agency in Missouri. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The significance and traditions of National Public Safety Telecommunicator Week Memorable moments and challenges in dispatcher training and…
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Within the Trenches Ep 654
Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The struggle to find comfort in silence after years of constant…
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Within the Trenches Ep 653
Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas. Episode topics – How Nadine accidentally started her public safety career after moving from New York to Texas Surprises and challenges faced on the first days as a dispatcher The realities of dispatcher training…
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Within the Trenches Ep 652
Episode 652 features a Series Finale of the Most Important Seconds broadcast. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Recap of the season and connection to Allegheny General Hospital in Pittsburgh The challenges and realities of technology outages in emergency...
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Within the Trenches Ep 651
Episode 651 features a Most Important Seconds broadcast. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Behind-the-scenes look at National Public Safety Telecommunicators Week and its significance Firsthand stories and humor from emergency response professionals on...
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Within the Trenches Ep 650
Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Recognizing the vital role of 911 professionals during National Public Safety Telecommunicators…
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Within the Trenches Ep 649
Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?" Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The impact of the #IAM911 movement and upcoming 10-year anniversary challenge coin Dark...
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Within the Trenches Ep 648
Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web The 911 Chaplain Initiative - Web Episode topics – Brandy Powell's path from growing up with a police officer father to becoming a 911 dispatcher and chaplain The...
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Within the Trenches Ep 647
Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – How Ashley got into public safety and her rapid onboarding experience. The challenges and surprises of being a new 911 dispatcher.…
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Within the Trenches Ep 646
Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – How Autumn got started in public safety and her motivation behind the career The intense first calls, including…
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Within the Trenches Ep 645
Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Behind-the-scenes look at the 911 leadership and…
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Within the Trenches Ep 644
Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Breakdown of the importance and impact…
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Within the Trenches Ep 643
Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Behind-the-scenes of a special HBO Max event honoring first...
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Within the Trenches Ep 642
Episode 642 features Alora, director at Unacoi 911 out Tennessee. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher The reality of short dispatcher training and surviving the...
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Within the Trenches Ep 641
Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Gina's journey from a law enforcement family to a career in dispatch and RapidSOS Training challenges and early calls that shaped her…
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Within the Trenches Ep 640
Ep 640 features Shannon, a 911 professional out of Virginia. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Dispatchers' experiences handling severe winter weather and long shifts Shannon's unique journey into dispatch and her approach to training new recruits Emotional...
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Within the Trenches Ep 639
Ep 639 features Hannah, a 911 professional out of Florida. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Hannah's unconventional entry into public safety and her first intense sit-along experience The unique stresses, training, and teamwork…
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Within the Trenches Ep 638
Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work." Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Preview of Ricardo's appearance on Business Insider's Insider channel...
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Within the Trenches Ep 637
Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor. Visit to Calhoun County Consolidated...
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Within the Trenches Ep 636
Ep 636 features Carolyn, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Carolyn's unexpected start in public safety and her early experiences in dispatch. The significance and emotional impact of receiving the…
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Within the Trenches Ep 635
Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Milestones and growth of the Within the Trenches podcast,...
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Within the Trenches Ep 634
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Sponsored by...
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Within the Trenches Ep 633
Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch. The challenges and learning…
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Within the Trenches Ep 632
Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – First-hand accounts of Hope's early days as a young dispatcher and her baptism by fire The unique demands…
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Within the Trenches Ep 631
Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – What dispatchers might say if sarcasm was allowed on 911 calls The surprising...
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Within the Trenches Ep 630
Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The critical role of RapidSOS technology in saving lives and responding to...
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Within the Trenches Ep 629
Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Episode topics – Anthony's path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch The unexpected challenges and misconceptions about working…
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Within the Trenches Ep 628
Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The nerve-wracking experience of being filmed for a special project at Cass County...
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Within the Trenches Ep 627
Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC). Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Tipi's journey from high school aspirations to Chief of Staff at the Office of Unified...
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ABOUT THIS SHOW
A podcast based on the experience of being a 9-1-1 dispatcher.
HOSTED BY
Code 7 Podcast Network
CATEGORIES
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Frequently Asked Questions
How many episodes does Within the Trenches have?
Within the Trenches currently has 676 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Within the Trenches about?
A podcast based on the experience of being a 9-1-1 dispatcher.
How often does Within the Trenches release new episodes?
Within the Trenches releases new episodes frequently with a large back catalog of 676 episodes. Check the episode list for recent publication dates.
Where can I listen to Within the Trenches?
You can listen to Within the Trenches on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Within the Trenches?
Within the Trenches is created and hosted by Code 7 Podcast Network.
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