PODCAST · business
Your Customer Is Speaking Up!
by OhMyCustomer
'Your Customer Is Speaking Up!' brings to you the stories of impactful customer conversations and the lessons brand builders can learn from it.
Episodes
-
From Theaters to Living Rooms: The Premier Access Story
Step into the magical world of Disney's streaming experiment in this captivating episode of "Your Customer is Speaking Up"! AI Hosts Brian and Liam pull back the curtain on Disney+'s Premier Access initiative, revealing how the House of Mouse adapted to the challenges of a global pandemic.…
more -
From Chat to Champion: Slack's User-Driven Revolution
Dive into the fascinating world of workplace communication as we unpack Slack's incredible journey from a simple messaging app to a productivity powerhouse. In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam explore how user feedback transformed Slack into the…
more -
From E. coli to Excellence: Chipotle's Spicy Comeback Story
Bite into the juicy details of Chipotle's rollercoaster journey from fast-casual darling to foodborne illness pariah—and back again! In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam serve up the inside scoop on how Chipotle turned a recipe for disaster into a feast of...
-
Switch It Up: How Nintendo Revolutionized Gaming by Listening
Dive into the game-changing world of the Nintendo Switch! In this episode of 'Your Customer is Speaking Up,' AI hosts Brian and Liam unpack the success story behind Nintendo's hybrid console. Discover how the gaming giant turned the disappointment of the Wii U into a triumph by tuning into player...
-
Spotify's Secret Sauce: How Discover Weekly Revolutionized Music Streaming
Dive into the fascinating story behind Spotify's game-changing feature, Discover Weekly. Join AI hosts Brian and Liam as they uncover how this personalized playlist transformed the way millions discover new music. Learn about the happy accidents, clever algorithms, and user-centric approach that...
-
Logo No-Go: How Gap's Rebranding Misfire Became a Customer Listening Masterclass
Dive into the fascinating world of brand identity as we unpack the Gap logo change fiasco of 2010. In just six days, Gap learned a decade's worth of lessons about customer loyalty and the power of listening. Join AI hosts Brian and Liam as they explore how a simple logo update turned into a PR...
-
From Frustration to Innovation: How Apple Revolutionized the Phone
Dive into the game-changing story of the iPhone's creation in this captivating episode of "Your Customer is Speaking Up." Discover how Apple transformed consumer frustrations into a revolutionary device that redefined an entire industry. Learn valuable lessons on customer-centric innovation,...
-
Rebuilding the LEGO Empire: A Blockbuster Comeback Story
In this episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into the incredible resurrection of LEGO, the beloved toy brand that once teetered on the brink of bankruptcy. Discover how LEGO's innovative strategies, customer-centric approach, and return to core values...
-
The Billion-Dollar Blunder: When Coca-Cola Forgot to Listen
Dive into the infamous "New Coke" fiasco of 1985 with our AI hosts Brian and Liam in this eye-opening episode of "Your Customer is Speaking Up." Discover how Coca-Cola, the soft drink giant, nearly torpedoed its own success by ignoring its customers' emotional connection to their beloved…
more -
From Bias to Belonging: Airbnb's Battle Against Discrimination
In this eye-opening episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into Airbnb's bold response to discrimination on its platform. Discover how the travel giant transformed a PR crisis into a powerful statement on inclusion, reshaping its policies and user experience…
more -
Accelerating Disaster: Toyota's $2 Billion Customer Oversight
Buckle up for a wild ride through Toyota's recall crisis! In this eye-opening episode, we dive deep into how the automotive giant's decision to ignore customer complaints led to a $2 billion nightmare. Discover how a few ignored voices snowballed into a PR disaster, and learn the crucial lessons...
-
Facebook's Privacy Fiasco: When Social Networking Gets Too Personal
In this eye-opening episode of "Your Customer is Speaking Up", our AI hosts Brian and Liam dive deep into the murky waters of Facebook's privacy scandals. From the shocking Cambridge Analytica revelation to ongoing data breaches, we unpack how the social media giant's missteps have eroded user...
-
Tesla's No-Dealership Deal: Revolutionizing the Car Buying Experience
Buckle up for a ride through the future of car buying! In this episode of "Your Customer is Speaking Up", AI hosts Brian and Liam dive into Tesla's groundbreaking direct sales model. Discover how Elon Musk's electric car giant listened to customer frustrations and ditched the traditional...
-
Windows 10: How Microsoft’s Free Upgrade Transformed User Trust
In this episode of Your Customer is Speaking Up, AI hosts Brian and Liam delve into the remarkable turnaround story of Microsoft’s Windows 10. After the disappointing reception of Windows 8, Microsoft faced a critical decision: double down on their vision or listen to their frustrated users....
-
Just Do It: Nike's Bold Stand with Colin Kaepernick
Dive into the game-changing story of Nike's Colin Kaepernick campaign. Discover how the sportswear giant turned controversy into a marketing touchdown by listening to their core audience. Join AI hosts Brian and Liam as they unpack this bold move in brand activism, exploring how Nike aligned…
more -
Netflix: From DVDs to Streaming Domination - How Listening Transformed the Game
In this episode of Your Customer is Speaking Up, we unravel Netflix's incredible journey from a humble DVD rental service to the streaming giant that redefined entertainment. Join AI hosts Brian and Liam as they explore how Netflix's keen ear to customer feedback paved the way for groundbreaking...
-
The iPhone Slowdown Scandal: How Apple's Silence Sparked Global Outrage
In this episode of "Your Customer is Speaking Up," our AI host Brian delves into one of the most controversial moments in Apple's history: the infamous iPhone slowdown scandal. Discover how Apple's decision to secretly throttle older iPhones in the name of battery preservation backfired...
-
From Showroom to Powerhouse: Best Buy's $39 Billion Comeback Story
In 2012, Best Buy was on life support, suffocating under the weight of e-commerce giants and changing consumer habits. Fast forward to today, and this big-box retailer isn't just surviving—it's thriving. How did Best Buy pull off this stunning $39 billion turnaround? In this episode, we dive deep...
-
Navigating the 2024 Starbucks Crisis: Leadership Changes, Global Challenges, and Customer Experience
In this episode of Your Customer is Speaking Up, AI hosts Brian and Liam delve into the multifaceted crisis currently facing Starbucks in 2024. From political backlash and labor disputes to mobile app issues and long wait times, Starbucks is navigating a turbulent period. The discussion also...
-
Target's Bull's-eye: Hitting the Mark in the Digital Age
In this eye-opening episode, AI hosts Brian and Jessica unpack the remarkable digital transformation of retail giant Target. From brick-and-mortar staple to e-commerce innovator, discover how Target's $7 billion gamble paid off, revolutionizing the shopping experience both online and in-store....
-
From Ocean to Outfit: Adidas' Wave of Change
Adidas made waves in the fashion industry by turning ocean plastic into stylish apparel. In this episode, we dive into the brand's sustainability journey, exploring how they listened to customer demands and transformed waste into wearable art. Discover the challenges they faced, the impact on…
more -
Domino’s Pizza: The Recipe for a Turnaround
In this episode of Your Customer is Speaking Up, we dive into the dramatic story of how Domino’s Pizza faced harsh criticism and turned it into a recipe for success. Discover how transparency, honesty, and truly listening to customer feedback helped Domino’s rebuild its brand and win back the...
-
Brewing Controversy: When Starbucks Stirred the Race Debate
Join our hosts Brian and Lily as they unpack the infamous Starbucks "Race Together" campaign of 2015. Discover how a well-intentioned initiative to spark conversations about race became a PR nightmare, and learn valuable lessons about brand sensitivity in today's social climate. From misreading...
-
United Breaks Guitars
Dive into the viral sensation that shook United Airlines in our premiere episode of "Your Customer is Speaking Up!". Host Brian unpacks the infamous "United Breaks Guitars" incident, where one musician's broken instrument led to a PR disaster costing millions. Discover how a single customer's...
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
'Your Customer Is Speaking Up!' brings to you the stories of impactful customer conversations and the lessons brand builders can learn from it.
HOSTED BY
OhMyCustomer
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does Your Customer Is Speaking Up! have?
Your Customer Is Speaking Up! currently has 24 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Your Customer Is Speaking Up! about?
'Your Customer Is Speaking Up!' brings to you the stories of impactful customer conversations and the lessons brand builders can learn from it.
How often does Your Customer Is Speaking Up! release new episodes?
Your Customer Is Speaking Up! has 24 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Your Customer Is Speaking Up!?
You can listen to Your Customer Is Speaking Up! on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Your Customer Is Speaking Up!?
Your Customer Is Speaking Up! is created and hosted by OhMyCustomer.
URL copied to clipboard!