All Episodes

34: Acquisitions & Renames

33: News and Events

32: We're Back... and AI Agents have changed everything

31: AWS re:Invent 2025

30: Mobile Connect

29: Proactive Engagement

28: User Adoption

27: Automation

26: Transformational Change

25: Screen Recording

24: AWS re:Invent 2024

23: Live in London from the Independent User Group for Amazon Connect

22: Emite

21: Mastering Amazon Connect Billing

20: Simon Leyland, CEO CloudInteract

19: Omningage and Rocket CCaaS

18: Learning & Development

17: Performance monitoring and experience management with Operata

16: re:Invent is Coming

15: Quality Monitoring

14: Nopaque

13: AI in Amazon Connect

12: The Independent User Group for Amazon Connect Inaugural Meetup

11: After Deployment with Corey Miller, AWS

10: Arie Hazekamp, Amazon Connect

9: Project Management

8: Workforce Management & Optimization

7: PCI Compliance

6: Enterprise Connect 2024

5: Planning your Amazon Connect deployment

4: Amazon Connect in financial services

3: Audio and Video Communication Widgets

2: CRM Integration

1: Introduction to Amazon Connect