All Episodes
CX Files — 442 episodes · page 3 of 5
Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO
Barry Matthews - Open Assembly - The Future Of Work (And CX)
Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning
David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!
Rick Collins - Marsh - Managing Risk And Fraud In CX
Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?
Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022
Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia
BPO In Georgia With Sean Goforth & Lynda Arsenault
Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX
Indu Badlani - Project Space and StaffingExpert - Career Development in CX
Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry
Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe
Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa
Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring
Tony Won - Is Gaming Player Support The Same as Customer Service?
Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO
Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?
Colson Hillier - Alorica - Building CX Resilience And Innovation
Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation
Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning
Sara Sloman - Paythru - CX for EVs And Sustainable Transport
Annelien Marcus - Clarion People - Post-Covid CX Recruitment
Cathy Jooste - Atento - The Evolution Of CX Nearshoring
Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience
Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic
Nadia Pace - Coaching for Success in CX
Steven Van Belleghem - The Future of Customer Loyalty And CX
Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships
Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region
The Top 5 Offshore BPO Destinations In 2022
Jacqui Turner - Coaching For CX Success And Leadership
Ivan Kotzev - NelsonHall - CX Innovation & Transformation
Mike Pipicello - GlobalStep - CX For Games And Gaming
Robin Harrison - Webhelp - The Post-Covid Evolution Of CX
Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman
Paula Kennedy Garcia : Trust & Safety in CX
Stephen Loynd - TrendzOwl - CX And The Great Resignation
Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker!
Shira Dodi - Checkmarx - Cybersecurity And CX
William Carson - Ascensos - Planning For CX After Covid
Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?
Lisa Stoner - Uber - CX Innovation And Hyper-Growth
CX In 2022 With Stephen Loynd & Lian Rowlands
Peter Ryan & Mark Hillary on The Major CX Issues For 2022
TTEC & Teleperformance Review Of 2021 and 2022 Preview
2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory
Gill Marchbank - ResQ - Building World Class Culture In EX & CX
Steve Gush - Sitel Group - Digital CX Now And In 2022
Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups
Hui Wu-Curtis - SupportU - Impact Sourcing For CX
Tariq Alinur - Brayn CX - The Growth In Video Chat For CX
Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid?
Hailey Corr - Vistio - Best Practice In CX Automation
Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX
Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX
Tijana Dmitrovic - Contact Service - How To Build A Career In CX
Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX
Jo Causon - ICS - Building Back With Better CX
Mark Trimble - Powerland - CX And The Cloud
Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO
Greg Murphy - Instanda - CX And Insurance In The Cloud
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic
Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?
Tom Doran - Bupa - WFH CX Strategy Before And After Covid
Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!
Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional
Richard Farrand - Conduent - Designing And Transforming For Great CX
SPECIAL EDITION: Violence In South Africa
Huw Davies - Ozone API - Can Open Banking Improve Bank CX?
Numrah Irfan - WatServ - Building Back Better With The Cloud
Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?
GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products
Victor Pereda - Nearsol - How To Implement A New Contact Center
Alex Mead - Who Decides On Who Is Really A CX Guru?
Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales
Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay
Jeff Pappas - ESRP - Where Should You Locate A Contact Center?
Annelien Marcus - Clarion People - Recruitment And The Modern CX Professional
Miya Knights - Retail And CX In The Post-Pandemic Next Normal
WFH: Securing The Future For Your Organization
Alistair Niederer - TTEC - CX Is About Orchestration Not Outsourcing!
Tugs Smith - ATAC Inc - The Value Of WFH Certification
Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results
Simon Dillsworth : Davies Consulting : Intelligent Automation; Striking The Balance Between Cost And Driving Customer Loyalty
Chris Gillen : A Closer Look : Travel & Leisure CX Before And After Covid
Rob van Herpen : 5CA : How WFH Will Evolve In 2021
Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX
Discussion: Where Are The Emerging BPO Destinations In 2021?
Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?
Stuart Ravens : Corax Insights : Do Energy And Utility Companies Even Think About CX?
William Carson : Ascensos : Retail And CX - Is The Future Phygital?
Jim Farnsworth : SYKES : Transforming Agents Into Ambassadors
Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH
Nate Brown : Officium Labs : Experts Not Agents - Redefining The People Who Work In CX
Megan Neale : Limitless Technology - How GigCX Will Redefine CX In 2021
Victor van Baal & Amahl Williams : SDS : CX Automation, Innovation and Transformation In 2021
Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan
Jonas Dahlberg - Transcom - CX In A Post-Covid World
Robèrt van Diem - 5CA - The Real Opportunities For WFH In 2021