All episodes
Quiet Quitting: How to Identify & Deal With It
When is an Appointment Confirmed?
Take Your New Patient Calls to Another Level!
5 Steps to Improve Employee Attendance
10 Actions That'll Skyrocket Your Treatment Acceptance
The 5 Productivity Killers in Your Practice & How to Prevent Them
How to Do a Soft Credit Pull on an Applicant or Patient
5 Action Steps to Avoid "Sucktember"
Why are "No-Shows' & Last Minute Cancellations Happening to You
3 Systems That Open The Door to Fraud & How to Prevent It
Why Patients Don't Pay & How to Handle It!
How to Elevate Your Customer Service with These 10 Tips
The "Recipes" Every Practice Needs to Have Before They Open Their Doors
Strategies to Save The Day!
Answering Questions From Our Listeners!
Patient Refunds - Why You Need to Be Aware of Uncontrolled Credit Balance
Creating the Perfect System for Patient Confirmation
Why "People" Are The Hardest Part of Your Practice
Outsourcing V.S. Keeping In-House. Which is better for you?
How to Properly Fire Someone
How to Control Your Overhead During Inflation
The 7 Objections That Patients Give
The Good, Bad, & Ugly of Bonuses
Don't Cancel Your Hygienist!
6 Steps for Successful New Patient Calls
The Pros & Cons of Cross Training Your Employees
The 4 Departments Every Front Office Needs
The 4 Departments Every Front Office Needs
The 4 Departments Every Front Office Needs
The 4 Departments Every Front Office Needs
How to Get Patients to Say "YES" to Treatment!
How to Safeguard Against Embezzlement
5 Signs You Have a "Sweet Saboteur" on Your Team
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
The 3 Things You Must Do to Increase Profits in Your Practice
How to Have the Most Productive Staff Meetings
The Perfect Formula to Stop Micromanaging
The Anatomy of a Perfect Morning Huddle
How Transparent Should You Be with Your Team as a Practice Owner?
What Is Your Team Saying About You When You Aren't Around?
How to Get Your Patient's Cheeks Back in Your Seats
12 Best Practices to Implement in 2022
Top 10 Human Resources Mistakes
Top 5 Ways to Increase Hygiene Profitability
The Perfect Verbal Skills to Get 5 Star Reviews
How to Handle Unauthorized Overtime with Your Employees
5 Actions You Need to Take Right Now to Get the Momentum Started in 2022
What Do We Do If a Patient Does NOT Confirm Their Appointment?
How to Prevent Your Patients from Falling Through the Cracks
What Comes First, Scheduling or Financial Arrangements?
Should You Charge Existing Patients for Broken Appointments?
What You Need To Do If an Existing Patient Harasses Your Employee
2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski
2-13 Asking For Money...Healthily
2-12 Front Office Dream Team: Receptionist
2-11 Sandy's Dream Schedule Part II
2-10 Sandy's Dream Schedule Part I
2-9 Preventing Cancellations
2-8 📞 Phones: Your Most Important Piece of Equipment
2-7 Don't Be Afraid Of Your Team
2-6 Building Out Effective Systems
2-5 What To Do When Stress is Killing Your Practice
2-4 Do Your Patients Understand Urgency?
2-3 Does Your Team Understand Urgency?
2-2 The Ultimate Morning Huddle
2-1 Meaningful, Consistent, Quality Team Meetings
1-19 LocalMed Low-Down
1-17 Drs. Taher Dhoon & Chris Green
1-16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry
1-15 The Dental Survival Guide w/ Buckeye Dental Productions
1-14 Wonderist Agency at Voices of Dentistry
1-18 3 Tips for Your Hygiene Department
1-13 Leadership Pep-talk with Dana Salisbury
1-12 Ground Marketing w/ Michael Arias
1-11 Customer Service Tips
1-10 Maximizing Your Paperless Office
1-9 The Importance of Oral Cancer Screenings w/ Amber Young
1-8 Common HR Mistakes w/ Paul Edwards
1-7 The Importance of Tracking Your Numbers w/ Practice By Numbers
1-6 Let's Talk Dental Web Content w/ Howie Horrocks
1-5 Digital Marketing in Your Practice w/ The Dental Marketing Guy
1-4 Your Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1
1-1 Practice Management Talk, Part 1 of 2
1-2 Practice Management Talk, Part 2 of 2
1-3 Mark Dilatush with NPI Guest Stars