All Episodes
Frictionless Innkeeper Podcast — 96 episodes
097: Creating a Unique Identity for Your Inn
096: The Warm Cookie Effect: Creating Standout Guest Experiences
095: The Human Element Still Matters
094: Financing Strategies for Lodging Providers
093: Building a Lasting Legacy with Monique Greenwood, Owner of Akwaaba Bed & Breakfast Inns
092: A Practical Framework for Winning AI Search
091: Using AI to Save Time and Simplify Operations
090: Using Video to Bring the Guest Experience to Life
089: How AI Is Rewriting Travel Discovery
088: Cleveland Rocks with ALP Unlocked 2026 — A Preview with Sarah Gazi, CEO of ALP
087: Making Property Management Simple
086: Simple Ways to Delight Guests
085: Mastering Online Reviews
084: Top Tech Trends for Innkeepers
083: Better Together: The MWInns and MBBA Merger with Kerri Thiel, Randy Bangs and Mikki Suchomel
082: Mastering Revenue Management: The Art and Science of Pricing
081: Tactical and Practical Tax Tips
080: Achieving Work-Life Balance with Rebecca Gallagher, Founder of hozperity
079: Local Love: Travelers are Shifting Toward Unique, Family-Owned Stays
078: Increase Margins Through Direct Bookings
077: What to Do (and Not Do) Marketing-Wise When Selling a Property
076: Louisville Awaits: A Sneak Peek at the 2025 ALP Conference with Sarah Gazi, CEO
075: Peeling Back the Layers for Better Marketing Decisions
074: Protecting Transactions: Essential Payment and Cybersecurity Practices for Credit Card Processing
073: Coming to Iowa: MWInns 2024 Conference & Trade Show Preview with Kerri Thiel and Randy Bangs
072: Perseverance in Action: From Navigating Cease-and-Desist Orders to Successful Urban Property
071: Simplify, Connect, Grow: One B&B Owner's Secret to Success
070: Protect Your Lodging Business - Insurance Essentials
069: Top Strategies to Boost Your Property's Value
068: Richard Aday, CEO of ThinkReservations
067: State/Regional Spotlight: Midwest Association of Independent Inns
066: From Anthropology to High-Quality American Made Bedding and Linens
065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design
064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting
063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur
062: 2024 ALP Conference & Marketplace Preview
061: Increasing Room Revenue Through Artificial Intelligence with Patty Sung and Chris McPherson of TakeUp
060: Maximizing Bookings Through Google Business Profile
059: Increasing Revenue Through Wedding Offerings
058: State/Regional Association Spotlight: Michigan Bed and Breakfast Association (MBBA)
057: Creating Unique On-Property Experiences
056: How We Doubled Bookings and Our Property's Value in Five Years
055: Why Professional Lodging Photography Matters
054: The Future of ALP with Sarah Gazi, New CEO
053: The Unforeseen Impact of Google Travel on Bookings
052: Redesigning Your Property and Rejuvenating Your Lodging Career
051: How Travel Influencers can Increase Bookings for your Property with Travel Blogger Valerie Stimac
050: Enhancing Direct and Online Bookings with Ben Ollic, Sr. Digital Marketing Specialist, and Kyle Collins, Sales Representative of Q4Launch
049: Accommodating Vegan Guests with Michele Salisbury, Owner & Chef of Salisbury House at Bethany Beach
048: Why the Guest Experience is Always Paramount, with Steve Short, Founder and CEO of the Frictionless Guest App
047: Why Outdoor Lighting is Important with Mike Glaeser, Field Support Consultant of Outdoor Lighting Perspectives
046: Challenging the Status Quo with Eben Viens, Owner of The B&B Team
045: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream
044: Unleashing the Power of a Great Guest Service Experience with Samantha Irwin, Owner of Kaizen Business Coaching and Consulting
043: Nathan Mayfield, Vice President of ResNexus, Discusses Their Extensive Offering
042: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6
041: Tim Wilson, Director of Sales at bnbfinder, Discusses Platform for Direct and Commission-Free Bookings
040: Kris Ullmer and Erik Spence of the Association of Lodging Professionals (ALP) Discuss the Upcoming 2022 ALP Conference and Marketplace
039: Randy Bangs, Owner of Get Heads in Beds, Discusses Marketing and Branding your Property
038: Jim Snediker, Co-Founder and CEO of Stock Mfg Co., Discusses Branded Workwear for Differentiating Your Offerings
037: Richard Aday, Founder, CEO & Principal Engineer at ThinkReservations, Discusses the Evolution of their Offering
036: Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation
035: Karen Thorne, Owner of the Bed and Breakfast Academy, Discusses Training for Innkeepers
034: Darci Bartlett, President of the Non-Profit Interim Innkeepers Network, Discusses Temporary Staffing Options
033: Wendy Kelly, Owner of Wall Street Suites and the Agate Beach Motel, Discusses Her Unexpected Innkeeping Journey
032: Emily and Matthieu Monnier, Managers of Trapper's Rendezvous, Discuss Increase in Bookings
031: Christa Freeland, Manager of the Founder House Austin, Provides Insights Into the Millennial Traveler (Part Two)
030: Wild Man Dan Tatarka and Terri Tatarka, Owners/Innkeepers of WildManDan's Beercentric Bed and Breakfast, Discuss Their Passion for Beer and Pleasing Guests
029: Christa Freeland, Manager of the Founder House Austin, Discusses Her Innovative Shared-Use Lodging Concept
028: Marilyn Bushnell and Eliot Dalton, Innkeeping Consultants and Brokers, Discuss the State of the Lodging Marketplace in the Face of COVID-19
027: Jim Meade, Owner/Innkeeper of Bear Lodges and Author of "No Cooked Breakfast" Discusses his Non-Traditional Approach to Innkeeping
026: Teresa Luttrell, Enliven B&B Innkeeper and the "Queen of Hygiene", Provides Amazing Suggestions for Truly Effective Cleaning in the Post-COVID-19 World
025: Brian Ontiveros-Kersch with Bed Bug Advisor Discusses Bed Bug Mitigation for Innkeepers
024: Kent Schnepp, CEO of Odysys, on the Top 3 Marketing Topics that Innkeepers should Focus on NOW as COVID-19 Winds Down
023: Teresa Luttrell, Owner/Innkeeper of Enliven Bed and Breakfast, Discusses Her Healthy, Chemical-Free Inn
021: Monique Greenwood, Owner/Innkeeper of Akwaaba Bed & Breakfast Inns and Star of Oprah Winfrey Network's "Checked Inn" Reality TV Show (Part 2)
020: Monique Greenwood, Owner/Innkeeper of Akwaaba Bed & Breakfast Inns and Star of Oprah Winfrey Network's "Checked Inn" Reality TV Show (Part 1)
019: Monica Edwards, Successful Innkeeper and Director of the African American Association of Innkeepers International
018: Linda Hayes, Renowned Innkeeping Consultant, Discusses Creative Investor/Innkeeper Start-Ups, Opening New Boutique/Upscale Properties, and Hiring GMs
017: Megan Smith, Renowned Innkeeping Consultant, Discusses How to Increase Revenues and Improve Operations
016: Rob Fulton, CEO of AIHP, Discusses the 2019 State of B&Bs Report and the Future of Independent Hospitality
015: Brian Coleman, GM of the Biltmore Greensboro Hotel, Discusses His Service Mentality
014: Rob Fulton, CEO of AIHP, Discusses the Recent AIHP Summit and the Overall State of B&B Industry
013: Peter MacLaren, Owner and Operator of the West Hill House B&B, Discusses Ingredients for Being an Award-Winning Property
012: Tim Piper, B&B Expert with The Hearthside Group, Discusses Realities of Buying and Selling a Property
011: Wendy Collins, Co-Owner of The Mission Inn, Discusses Her "High-Tech, High-Touch" Approach to Guest Satisfaction
010: Kenni Ball, Hired Innkeeper for the Wallingford Victorian Inn, Discusses Her Role as an Outsourced Employee
009: Isabelle Chicoine and Karim Houry, Owners of the Woodstocker B&B, Discuss Their Property Selection Process and Transition to Being Innkeepers in New England
008: Linda Smith, Owner and Operator of Rachael's Dowry Bed & Breakfast, Discusses Airbnb Legislation in Baltimore
007: Elaine Herbert, Owner and Operator of the Yelton Manor, Discusses Why Millennials Are Her Ideal Guests
006: Elaine Herbert, Owner and Operator of the Yelton Manor, Discusses How Airbnb Has Ruined Communities Worldwide
005: Debbi Fotsh, Owner and Operator of Woodridge B&B, Discusses Challenges Innkeepers Face with OTAs
004: Tom Werman, Owner of Stonover Farm, Discusses Transition from Legendary Rock 'n' Roll Producer to Innkeeper
003: Jim Belote, Owner of The Beall Mansion, Discusses Secrets to Running an Award-Winning Property
002: Christine Boeke, Owner of Westcott House Bed & Breakfast, Shares Her Story of Becoming an Innkeeper After a High-Profile Media Career
001: Michelle Heurung, Owner of the Lamberson Guest House, Tells Her Story of Tragedy and Triumph