All Episodes
How To Communicate Effectively on Controversial Issues — 34 episodes
How To Build Confidence When Preparing For a New Role
The Changing Nature of Leadership
Have you ever felt like you don’t fit in, so you adapt depending on who you’re with?
Building Emotional Regulation Skills For Keeping Calm During Difficult Conversations
De-escalation in Conversation: Understanding the Techniques
How To Return to Constructive Conversation After Moments of Tension.
Managing Your Emotions During Intense Conversations
Managing Your Emotional Responses Preparing for Difficult Conversations
Learning to Read Your Own Reactions
Why Political Conversations Get So Heated (emotional triggers)
What To Do When Arguments Don't Work
Testing Your Own Arguments Before You Use Them
Mistakes That Weaken Arguments: Appeal to Emotion
Mistakes That Weaken Arguments: Hasty Generalisations
Mistakes That Weaken Arguments: False Dichotomies
How to Build Arguments That Actually Work
Understanding-Based Discussions
When You Get Angry in Conversations: How to Reset and Get Back on Track
Paraphrasing in Meetings and Negotiations
Strategic Guide: Navigating Online Comment Sections
When Friends Disagree Over Politics
Listening When Blood and Beliefs Collide
The Steel-Manning Exercise
What Sabotages Your Listening
How Empathy Reveals Which Arguments Will Work and Which Will Fail
Three Deep Listening Techniques for Changing Fixed Minds
Deep Listening: The Skill That Makes Influence Possible
Values and Experiences Mapping
The Precondition for Influence
Why Most Attempts at Persuasion Fail, and What Actually Works
Understanding Why People Believe What They Believe
Why How We Argue Matters More Than What We Argue About
Why How We Argue Matters More Than What We Argue About
Emotional Manipulation and Guilt Tactics