All Episodes

Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.

Process Mapping Explored with Sara Hanks

Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars

Sara Hanks brings her strong background from the perspective of an Engineer.

Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.

Mets Kramer and Ron talk about the impending recession and how it won’t affect equipment dealers

Steve Clegg talks with Ron about the business tools and offerings that are available from Winsby

Steve Clegg introduces a new subject in our blogs covering data analytics for a dealership from customer transactions to forecasting and everything relating to the business.

Alex Kraft speaks about selling and various items that are critical to a start up business

Mets Kramer and Ron are joined by Stephanie Smith for a Candid Conversation on Marketing in the Digital Age

Mets Kramer talks about Websites

Floyd Jerkins and I introduce the Advisors Activity

Alex Kraft and I talk Friction and Adaptability

Alex Kraft and Mets Kramer talk about the Digital World

Alex Kraft covers his recent blog on “Adaptability”

Helena Sjogren from Reedz introduces us to the text to voice tools they use

Bonnie Feigenbaum introduces our new Lecture Series on Marketing

Ron Slee explains what we do, our purpose and goals, at Learning Without Scars (LWS)

Alex Kraft and Mets Kramer address Technology and the Dealer Sales Efforts

Floyd Jerkins addresses the Business Model

Floyd Jerkins goes on a Rant

Floyd Jerkins on Training

Floyd Jerkins on Recruiting and Retaining Talented People

Alex Schuessler continues the discussion on Paper to Glass

Floyd Jerkins discusses the evolution of dealer ownership

Alex Kraft covers the opportunities in the world of equipment sales

Alex Kraft explains his business Heave

Mets Kramer talks about the different generational expectations

Mets Kramer talks how we must change from processing Transactions to Transforming our processes

Dale Hanna and Ron talk about Fleet Management and how it relates to the Maintenance Services business.

Dale Hanna and Ron talk about the technological tools available to assist in the management of repair labor in the service shops and in the field.

Ed Wallace and Ron discuss the foundation blocks of sales

Ed Wallace and Ron talk about a fresh view on how to influence customer loyalty

Caroline Slee-Poulos and Ron talk about Mentoring in the workplace

Caroline Slee-Poulos and Ron talk about How Learning Impacts Your Life

Caroline Slee-Poulos and Ron talk about Potential

Dale Hanna and Ron talk about Technology and Dealerships

Dale Hanna and Ron talk about Foresight Intelligence

Lessons Learned about the Subject Specific Classes offered by Learning Without Scars

Caroline Slee-Poulos and Ron talk about the recent IACET accreditation of Learning Without Scars

Dan Slusarchuk talks about Cyber Security

Dan Slusarchuk brings his expertise to us on IT issues

Mets Kramer and Ron wrap up their discussion on the Digital Dealership (4 of 4)

Mets Kramer and Ron continue their discussion on the Digital Dealership (3 of 4)

Mets Kramer and Ron continue their discussion on the Digital Dealership (2 of 4)

Mets Kramer and Ron talk more on the Digital Dealership (1 of 4)

Bruce Baker and Ron talk about Lean - his latest blog

Mets Kramer and Ron talk about Strategy for the digital world (3 of 3).

Mets Kramer and Ron talk about Defining Segments for the digital world (2 of 3).

Mets Kramer and Ron talk about Jargon for the digital world (1 of 3).

Alex Weaver and Ron discuss the history in the Industry of the Used Parts Business.

Alex Schuessler and Ron talk about the history in the Industry of Technology and process effectiveness.

Sonya Law and Ron speak to the Annual Review and how it is a reflection on past performance as well as foretelling and discussing what comes next.

Bruce Baker and Ron discuss how businesses need to approach the workforce; finding, attracting, hiring, developing, retaining employees.

Mets Kramer and Ron continue their discussion on the Digital Dealership.

Alex Schuessler and Ron about the gross profit changes in equipment, the changed world for OEM dealers relative to the Rental Business and Contractors.

Mets Kramer and Ron review the machine ownership and a better use of information to drive equipment sales.

Bruce Baker and Ron talk about the Practice of Managing the Human Asset in a business.

Sonya Law and Ron talk about the Year End Performance Review.

Caroline Slee-Poulos and Ron talk about the progression of Classroom and Webinar training to the Internet Based Training we offer today.

Mets Kramer and Ron talk in more detail on the Digital Dealership.

Floyd Jerkins and Ron talk about leadership within the Capital Goods Industries.

Amy Claire Wild and Ron talk about Amy's experiences. She is a graduate of the GM Institute which became Kettering University.

Steve Day and Ron focus on the experiences that Steve had working at a manufacturer and a dealer in the construction equipment world.

Don Shilling and Ron focus on employee development and working with Technical Schools to "grow your own" technicians.

Don Buttrey and Ron speak to selling skills in our Industry.

Chris Wilmot and Ron talk about the changes and the challenges they have faced in the heavy equipment industry.

Ryszard Chciuk and Ron talk about a European perspective Parts & Service.

Ed Gordon and Ron talk about the challenges we face with education and the workforce.

Sonya Law and Ron talk about Human Resources and People.

Mets Kramer and Ron have a conversation on Data and Information Technology in use in the world around us and how we are being left behind in the digital world.

Bruce Baker and Ron talk about Human Relations, Data Sets and Data Analytics and Business Challenges

Ed Wallace and Ron discuss how Sales Forces need to be doing their jobs.

Ron explains the origins of the name Learning Without Scars.

Caroline Slee-Poulos and Ron talk about their experiences as teachers.

Ron speaks to the subject specific classes offered by Learning Without Scars.

Ron speaks to Skills Assessments offered by Learning Without Scars.