All Episodes
Learning Without Scars — 176 episodes
Stop High-Fiving Revenue And Start Banking Cash
How Educators Build Skills That Stick
What If ROI Meant Customers And Employees
What If Data Made Your Next Sale Obvious
Dealers Must Learn Asset Utilization Fast
AI Only Works When Leaders Know The Business
Stop Skinning The Cat And Start Serving Customers
Why UCC Filings Mislead Equipment Sellers
How Fractional HR Helps Founder-Led Firms Avoid Landmines And Build Better Teams
If Best Doesn’t Mean What You Think, What Does It Mean
Old Tools, New Minds
What If The Normal Distribution Is The Biggest Lie In Your Business
How Concentration, Clean Data, And Customer Choice Beat Giants
Finding Joy in the 9-to-5: How Comedy Transforms Corporate Culture
Data Before Decision: How AI Enhances Dealer Operations
Business Value and the Human Connection
Value First, Technology Second: The AI Implementation Playbook
Human Intelligence in the AI Era: The Future of Recruitment and Leadership
Two People, One Transaction: The Naked Truth About Money
From Conventional Dealership to AI-Driven Operations: A Conversation with Troy Ottmer
The Fourth Industrial Revolution: Navigating Change
AI is not your competition—it's your most powerful ally in business.
Growing From Within
The Profitable Path: Transforming Service From Cost Center to Profit Engine
Breaking Down Dealer Reviews
Breaking Down Service By The Boxes: A Marine's Methodology
From Black Books to Watchlists: The Evolution of Modern Sales
The Vanishing Distribution Channel: A Candid Look at Dealer Challenges
Your Business Is Already a Target, Whether You Know It or Not
Listen More, Talk Less: A Business Leader's Secret Weapon
Transforming Sales with Smart Data Strategies
Ron Wilson's Insights on the Future of Machinery
Rethinking Business Systems: Innovation and Adaptation for Success
Navigating the Future of Equipment Manufacturing and Dealerships: Insights from Industry Veteran Steve Day
Connecting Technicians to Customers Efficiently
Adapting to Change in a Multigenerational Workplace
Reimagining Retail and Workforce Empowerment
Driving Innovation: Transforming Flatbed Trucking Through Safety, Training, and Technology
From Critique to Conversation Transforming Workplace Reviews
Coaching Over Commanding in Modern Management
Cultivating Engagement and Adaptability in the Workplace
Innovative Paths to Workforce Development
Data-Driven Transformation: Navigating the Equipment Industry's Future
Navigating Change: Strategies and Challenges for Growth in the Construction Equipment Dealership Industry
Revolutionizing Business and Life with Data Analytics
Mastering Marketing in the Heavy Equipment Industry: Insights and Strategies
Revolutionizing Strategies with Expertise
From Machinist to Executive: Technician Training, Retention, and Industry Evolution
Revolutionizing Dealership Security and Marketing
Shielding Your Business from Cyber Catastrophes: Insights on Cybersecurity and Insurance
Protecting Your Business: Unpacking Cybersecurity and Risk Assessments
Decoding Marketing Mastery: Uniting Strategy, Culture, and Innovation with Stephanie Smith
Guiding the Tool Belt Generation to Professional Success
The Impact of Gratitude on Business Vitality and Employee Retention
Sara Hanks' Story of Professional Growth and Mentorship
Transforming Enterprises with AI and Business Analytics Insights
Navigating the Future of Work: Addressing America's Skills Gap and Employment Challenges with Ed Gordon
Reconciling Technological Innovations with Innate Human Sensibilities
Decoding the Fusion of Tech and Operations in the Auto Industry
The Road Ahead for Dealership Dynamics and Software Solutions
Mastering Failure Analysis: The Collision of Human Skill and Machine Technology with Jim Dettore
The Future of Equipment Dealerships: Insights from Texada's Matt Harris
Exploring the 'Say Do' Principle, Business Efficiency, and Leadership in the Modern Workplace
From Night Shifts to Management: A Journey of Success in Construction Industry
The Game-changing Role of AI in Equipment Management
Challenging Traditional Career Norms: A Dive Into Technical Skills, Workplace Efficiency, and Work-Life Balance
Transforming the Technician Industry: A Discussion on Challenges and Solutions
Sara Hanks on Embracing Change in the Hiring Space
Unlocking the Power of Relationships: A Journey with Ed Wallace
Driving Change: The Evolution of Dealer Management Systems
Redefining Leadership with Sonya Law: A Deep Dive into Modern Leadership Dynamics
The March of Technology: Insights into Dealer Systems Evolution
Transforming Mindsets for Entrepreneurial Success
Unlocking the Power of Accreditation: Advancements in Workforce Development and Online Learning
Embracing AI for Positive Change in the Marketplace
The Iceland Adventure: Discovering Balance and Clarity in Our Lives
John Andersen and Ron talk about the changes in information and technology and how it fits into the challenges facing equipment dealers and business system providers with the ultimate end user – the customer.
Mets Kramer and I talk about the recent changes in the world of dealer business systems
Roy Lapa and I talk about branding as a critical element in this Candid Conversation.
John Andersen and I talk about ChatGPT and Dealer Business Systems.
Sara Hanks opens up an extremely important aspect of Project Management.
Alex Kraft brings us up-to-date on his technician program on Heave
Alex Kraft and his blog on Lazy Management
Mets Kramer introduces his new dealer management system.
Christopher Kiely revisits his career and his thinking about how equipment has changed over his working life.
Sara Hanks introduces us to another method to get going with Process Improvement – Start in the Middle.
Alex Kraft announces the creation of “Uber” for Equipment Repairs
Chris Kohart and Ron discuss the industry and change.
Alex Kraft and Ron discuss his "Getting Better" blog post
Debbie Frakes and Steve Clegg join us from Mexico to discuss the use of AI and dealer transaction data to forecast and manage the business through the boom-and-bust cycles in this industry through Winsby and Zintoro
Mets Kramer and I continue to talk about Digitalization of Dealers. This conversation covers what we need to do “internally.”
Sara Hanks and I talk about Process Improvement integrated with Six Sigma and Project Management.
Dale Hanna and I talk about the services that are provided by Foresight Intelligence.
Mike Pentz and Mets Kramer and I continue our conversation about branding, addressing the challenges of getting this done.
Caroline and I talk about the ongoing changes to our classes from the “Sage on the Stage” through Webinars then the early days on internet learning.
Bruce Baker brings us up to date on his "Contracting with Executive Leadership" option.
Mets Kramer and Mike Pentz join us as we identify the value and importance of your Brand
Bill Pyles joins us for this Candid Conversation on the Service Department Organization
Mick Vaught talks about attracting, interviewing, hiring, developing and retaining employees
Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.
Process Mapping Explored with Sara Hanks
Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars
Sara Hanks brings her strong background from the perspective of an Engineer.
Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.
Mets Kramer and Ron talk about the impending recession and how it won’t affect equipment dealers
Steve Clegg talks with Ron about the business tools and offerings that are available from Winsby
Steve Clegg introduces a new subject in our blogs covering data analytics for a dealership from customer transactions to forecasting and everything relating to the business.
Alex Kraft speaks about selling and various items that are critical to a start up business
Mets Kramer and Ron are joined by Stephanie Smith for a Candid Conversation on Marketing in the Digital Age
Mets Kramer talks about Websites
Floyd Jerkins and I introduce the Advisors Activity
Alex Kraft and I talk Friction and Adaptability
Alex Kraft and Mets Kramer talk about the Digital World
Alex Kraft covers his recent blog on “Adaptability”
Helena Sjogren from Reedz introduces us to the text to voice tools they use
Bonnie Feigenbaum introduces our new Lecture Series on Marketing
Ron Slee explains what we do, our purpose and goals, at Learning Without Scars (LWS)
Alex Kraft and Mets Kramer address Technology and the Dealer Sales Efforts
Floyd Jerkins addresses the Business Model
Floyd Jerkins goes on a Rant
Floyd Jerkins on Training
Floyd Jerkins on Recruiting and Retaining Talented People
Alex Schuessler continues the discussion on Paper to Glass
Floyd Jerkins discusses the evolution of dealer ownership
Alex Kraft covers the opportunities in the world of equipment sales
Alex Kraft explains his business Heave
Mets Kramer talks about the different generational expectations
Mets Kramer talks how we must change from processing Transactions to Transforming our processes
Dale Hanna and Ron talk about Fleet Management and how it relates to the Maintenance Services business.
Dale Hanna and Ron talk about the technological tools available to assist in the management of repair labor in the service shops and in the field.
Ed Wallace and Ron discuss the foundation blocks of sales
Ed Wallace and Ron talk about a fresh view on how to influence customer loyalty
Caroline Slee-Poulos and Ron talk about Mentoring in the workplace
Caroline Slee-Poulos and Ron talk about How Learning Impacts Your Life
Caroline Slee-Poulos and Ron talk about Potential
Dale Hanna and Ron talk about Technology and Dealerships
Dale Hanna and Ron talk about Foresight Intelligence
Lessons Learned about the Subject Specific Classes offered by Learning Without Scars
Caroline Slee-Poulos and Ron talk about the recent IACET accreditation of Learning Without Scars
Dan Slusarchuk talks about Cyber Security
Dan Slusarchuk brings his expertise to us on IT issues
Mets Kramer and Ron wrap up their discussion on the Digital Dealership (4 of 4)
Mets Kramer and Ron continue their discussion on the Digital Dealership (3 of 4)
Mets Kramer and Ron continue their discussion on the Digital Dealership (2 of 4)
Mets Kramer and Ron talk more on the Digital Dealership (1 of 4)
Bruce Baker and Ron talk about Lean - his latest blog
Mets Kramer and Ron talk about Strategy for the digital world (3 of 3).
Mets Kramer and Ron talk about Defining Segments for the digital world (2 of 3).
Mets Kramer and Ron talk about Jargon for the digital world (1 of 3).
Alex Weaver and Ron discuss the history in the Industry of the Used Parts Business.
Alex Schuessler and Ron talk about the history in the Industry of Technology and process effectiveness.
Sonya Law and Ron speak to the Annual Review and how it is a reflection on past performance as well as foretelling and discussing what comes next.
Bruce Baker and Ron discuss how businesses need to approach the workforce; finding, attracting, hiring, developing, retaining employees.
Mets Kramer and Ron continue their discussion on the Digital Dealership.
Alex Schuessler and Ron about the gross profit changes in equipment, the changed world for OEM dealers relative to the Rental Business and Contractors.
Mets Kramer and Ron review the machine ownership and a better use of information to drive equipment sales.
Bruce Baker and Ron talk about the Practice of Managing the Human Asset in a business.
Sonya Law and Ron talk about the Year End Performance Review.
Caroline Slee-Poulos and Ron talk about the progression of Classroom and Webinar training to the Internet Based Training we offer today.
Mets Kramer and Ron talk in more detail on the Digital Dealership.
Floyd Jerkins and Ron talk about leadership within the Capital Goods Industries.
Amy Claire Wild and Ron talk about Amy's experiences. She is a graduate of the GM Institute which became Kettering University.
Steve Day and Ron focus on the experiences that Steve had working at a manufacturer and a dealer in the construction equipment world.
Don Shilling and Ron focus on employee development and working with Technical Schools to "grow your own" technicians.
Don Buttrey and Ron speak to selling skills in our Industry.
Chris Wilmot and Ron talk about the changes and the challenges they have faced in the heavy equipment industry.
Ryszard Chciuk and Ron talk about a European perspective Parts & Service.
Ed Gordon and Ron talk about the challenges we face with education and the workforce.
Sonya Law and Ron talk about Human Resources and People.
Mets Kramer and Ron have a conversation on Data and Information Technology in use in the world around us and how we are being left behind in the digital world.
Bruce Baker and Ron talk about Human Relations, Data Sets and Data Analytics and Business Challenges
Ed Wallace and Ron discuss how Sales Forces need to be doing their jobs.
Ron explains the origins of the name Learning Without Scars.
Caroline Slee-Poulos and Ron talk about their experiences as teachers.
Ron speaks to the subject specific classes offered by Learning Without Scars.
Ron speaks to Skills Assessments offered by Learning Without Scars.