All Episodes

#609: Ahold USA Shares Loyalty Insights (Largest Grocery Retail Group on the East Coast)

#608: Global customer transformation via B2B loyalty with the Largest Brewer in the World.

#607: Mixing it Up with Analytics-Driven Market Examples

#606: India's Largest Footwear Retailer Metro Brands Shares Loyalty Approach and Insights

#605: LEAL - La plataforma de gestión de relaciones con el cliente(Spanish Episode)

#604: A Topline on Analytical Approaches

#603: Alshaya Shares Insights as Winner of the 2024 International Loyalty Award (Retail)

#602: Mastercard's Kyle Clark Shares Ideas and Insights from the Holiday Spend Forecast Report

#601: If You Want to [Zero] Paaarrrty, Then Check This Out

#600: BILT Rewards Continues Dramatic Growth Amidst $3.25 Billion Valuation

#599: Understanding Loyalty: Learnings from global and U.S. brands like PepsiCo, McDonald’s and many others

#598: Data Sources – How much is enough and when it is too much?

#597: KFC (USA) Focuses on Fun and Fandom to Drive Frequency

#596: AI Use Cases for Loyalty Manager's with Comarch's Maria Wróblewska

#595: Time Out for a Terminology Twist

#594: Trust and Taylor Swift - Loyalty Insights from London Business School's Alex Brown

#593: Loyalty Insights for the French Market with the Collinson Group

#592: Perhaps It’s In the Mail for Some?

#591: Latest APAC Consumer Insights Revealed with Collinson International’s 2024 Travel Benefits and Customer Engagement Report

#590: Club Cinepolis, un programa de lealtad en transformación

589: Match Point – Advantage to Loyalty Communications

#588: Lego Nurtures Lifelong Loyalty through Membership & Community

#587: Transforming Healthcare Loyalty -HCF’s Thank You

#586: How Artificial Should Your Communications Be?

#594: Lego Nurtures Lifelong Loyalty through Membership & Community.

#585: Bakers Delight - Winner of Best Loyalty Program Launch (Asia Pacific Loyalty Awards)

#584: You Can’t Avoid Loyalty Fraud, But You Can Attempt to Manage It

#583:The Case for Consistent, Clear Communication

#582: Livelo's Award-Winning Proposition Goes from Strength to Strength

#581: Premia Juntos +: El programa de lealtad de Coca Cola FEMSA para tenderos(Spanish Episode)

#580: Member Care Goes Where?

#579: Let's Talk Loyalty turns FIVE Today! Announcing Partnership with Capillary Technologies.

#578: Audacious Success: Dr. Nceba Hene's Rewarding Journey with AfricanBank

#577: Take Care of Business – T&C’s, Privacy, Compliance, and Risk

576: PAYBACK (Germany) Shares Its Latest World Class Successes

#575: Building Loyalty Globally: Inside IKEA Family's Success with Kirsty Chalk

#574:With Top Ops Nothing Drops

#573: Global Hotel Loyalty Insights with GHA Discovery

#572:Journey with Genesis and the PowerShout Program

#571: You’re [almost] Half Way There!

#570: Pizza Hut Shares Insights as It Grows Customer Loyalty Globally from Dubai

#569: Meli+, el modelo de suscripción de Mercado Libre y Mercado Pago(Spanish Language Episode)

#568 – CVPs in Market: The Good, the Bad and the Ugly!

#567: Etihad Guest Celebrates 10 Million Members and a New Era

#566: International Leaders in Loyalty Conference - South Africa

#565 - What's the Role of CX in your CVP?

#564: Australian Retail Loyalty Insights Report Highlights

#563: How to Scale a Telco Loyalty Platform into a Technology Platform Across Multiple Countries?

#562 - What's the most valuable loyalty currency today? No, it's not points!

#561: IHG One Rewards from IHG Hotels and Resorts

#560: Exploring Club Eurostar: Insights from Loyalty Manager Sophia Laban

#559:The Value Exchange - Mercenaries are not US

#558: Insights on Emotional Loyalty with Comarch's Jessica Lavigne

#557: Accor Live Limitless: Emotional Connections and Memorable Experiences

#556: Creating Winning Value Propositions - Know Your Customer First

#555: Marigold's Top Ten Tips to Drive Lifelong Relationships and Greater Returns

#554 : Puntos Colombia: Más Que un Programa de Lealtad (Spanish Language Episode)

#553: Adventures in Loyalty Financials – Sharing some good, bad and ugly

#552: Meeting Dr Anna Pruska (CEO) and Piotr Kozlowski of Comarch at CUG

#551: What We Thought We Knew About Retention and Customer Lifetime Value

#550: Practice Checking for Sanity to Sustain Your Program

#549: WestJet's Loyalty Transformation & Evolution

#548: Inside the Relaunched Carter’s Rewards Program with Kevin Severs

#547: Winning the CFO’s Heart in Loyalty Finance

#546: Loyalty TV LIVE with Mastercard - Influencing and Winning Loyalty in an Age of Choice

#545: Loyalty Simplified: Beyond Metrics and Into Meaningful Engagement

#544: Setting Strong Loyalty Financial Foundations

#543: Langham Hospitality Group Launches "Brilliant by Langham".

#542: Global Loyalty Marketing and Travel Trends with Mastercard

#541: Reward Experiences Made Memorable for Members

#540: Canadian Automobile Association Shares the Power of Membership Mindset

#539: Exploring Loyalty: Insights from David Slavick of Ascendant Loyalty Marketing

#538: Are Micro-redemptions All that and a Bag of Chips?

#537: Singapore Airlines Launches Kris+ in Australia

#536:Gen-Z Loyalty Unveiled: Exploring VOXI Drop

#535: Attainable Rewards Leads to Retainable Customers

#534: Meet adjoe - Exciting Adtech that Rewards Gaming for Programs and Members Alike

#533: Culture Drives Innovation - Dan Murphys

#532: A List That is Rather ‘Rewarding’ for Your Members

#531: Finnair Launches Finnair Plus

#530: Let's Talk Loyalty - in SPANISH!

#529: Some Say it’s [Loyalty] at the Top and That It Helps

#528: Royal Automobile Club Victoria Shares Strategies to Drive Member Engagement and Retention

#527: Understanding Loyalty in Europe 2.0

#526: Creating Consistent Digital-led and Human-led Moments Matters

#525: The Bonus Awards Celebrate Loyalty Excellence in Germany and Beyond

#524: Unlocking Loyalty: Inside Canon Club's Journey with Beth Simpson

#523: Speed of Success by Way of Velocity of Earn

#522: Under Armour Shares UA Rewards

#521: Unveiling Loyalty Insights with Amanda Cromhout, CEO & Founder of Truth

#520: Avoid Tears by Properly Utilizing Program Tiers

#519: Loyalty Lessons ex Starbucks USA – Joy Das Gupta

#518: Rewarding Financial Wellness: The Evolution of Old Mutual Rewards

#517: The First Key to Success is the Making of Members

#516: Meliá Rewards Celebrates It's 30th Anniversary

#515: 2024 Consumer Trends Index with Marigold's Wendy Werve

#514: A New World Order to Categorize Loyalty Business Models

#513: Cathay Pacific Airways Updates Its Loyalty Positioning and Proposition

#512: What Brits want from Loyalty Programmes 4.0

#510: Epsilon UK Launches the Epsilon Loyalty Index Research Report