All Episodes
SSONext — 100 episodes
From Captive to Competitive: Redefining Global Business Services
The AI-Driven C-Suite
The Great AI Debate: Point vs. Platform, Buy vs. Build
Why Friction Data May Be Blocking Your AI Transformation
Exploring GBS Careers: Part Three
Exploring GBS Careers: Part Two
Exploring GBS Careers: Part One
Taking Your Organization from Cost to Profit Center in 2025
The Top GBS Trends For 2025!
Workforce Analytics & the Future of Outsourcing
Future of Order to Cash Trends & Insights
A Quick, Practical Guide To IRS Modernization
Revolutionizing Employee Engagement through Digital Tools With foodpanda
Top 10 Take-Aways From SSOW Europe 2024
Executive Series: Top Tips for Setting Up a Brand New GBS With Sanofi
AI in Action: L'Oréal's Journey
Insight from Onsite: SSOW Orlando
The Executive Series: The World's Best GBS With Dr. Turan Sahin, CEO, Allianz Services
The Executive Series: Recruiting & Keeping The Best Talent In GBS at Commerz Global Service Solutions
Exploring the Role of GCCs in Talent Development and Value Creation
Cost is Back! Quick-Wins & New Strategies for Cost Saving
5 Trends Set To Transform Accounts Receivable
The Executive Series: Eckard Eberle, CEO, Siemens GBS on Generative AI
The Big Shared Services Trends For 2024!
How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions
Revisiting the Top 5 Shared Services and GBS Trends From 2023
Exploring The Vast Potential Of GBS With Herbalife
Visibly Productive & Highly Influential: How AI is Reshaping Finance Roles
Demystifying Generative AI & Exploring Practical Uses
GBS Careers Corner: Leigh Nicholson on GBS and The Art of the Possible
How To Achieve Award Winning Customer Centricity In Your GBS
AI Unleashed: Transforming Global Business Services With Generative AI
Achieving Data Integrity Through Hyperautomation
Live from Lisbon: Insight from Onsite SSOW Europe Part 2
Live from Lisbon: Insight from Onsite SSOW Europe
GBS Careers Corner: Deborah Kops on which roles are hot and how to choose a GBS organization
Making HR a Strategic Value Driver with Connected Processes
Employee Relations: An Opportunity for HR Services?
The Role of Human Administrators in the Future of Work
What Does it Take to be the Best of the Best?
Live from SSOW Orlando: The Insight Onsite
GBS Careers Corner: Kai-Eberhard Lueg on the importance of dynamic capability and work-life balance in GBS
The Role of CX in O2C
Live from SSOW Orlando: An SSONext Special Part 1
GBS Careers Corner: Edoardo Peniche on growing through mistakes and working abroad
Placing people first in an organization's culture
GBS Careers Corner: Frank Schüler on generating pride, resilience and belonging in your shared service centre
Spotlighting Egypt as an Opportune Location for BPO
GBS Careers Corner: Dennis Lui on the power of collaboration to empower and upskill employees
GBS Careers Corner: Paul Bryanhill on keeping a learning mindset and reverse mentoring
Broadening GBS skill sets for organizational effectiveness with Jennifer Kelly Greene
GBS Careers Corner: Helen Emmett on proving you leadership potential and taking advantage of unpopular tasks
GBS Careers Corner: Gary Critchley on taking a leadership position and dealing with the unexpected
EP 25 GBS Careers Corner With George Connell
EP24 How outsourcing recruiting can help GBS optimize talent management, with Charlie Chang
EP23 Employee well-being, development, and mentoring are key for GBS - featuring Simon Brown and Gerard Hussey
EP 22 The importance of change management and communications for GBS, with Emma Beaumont
EP21 The state of GBS as we head into a recession, with Tom Bangemann
EP20 Why GBS must refocus on location with Tom Bangemann
EP19 The pivotal importance of the 'right mindset' towards automation in GBS, with David Hughes
EP18 How Do We Scale RPA Effectively? featuring Joe Peri
EP17 "Why Intelligent Automation is Not a Strategy" – with IA expert Lee Coulter
EP16 Why Successful GBS Runs on Technology with Matt Wright
EP15 How to read the 'data' tea leaves – and decide on the best action
EP14 Why 6 out of 10 Shared Services are actively outsourcing – with Sandeep Poddar
EP13 The blurring lines between automation and shared services with Tim Johnson
EP12 Delivering great employee experience, with Volker Schrank
EP11 The impact of accounts payable on the predicted recession with Emily Nash-Walker
EP10 BPO = Business Process Outcomes, not Business Process Outsourcing with Sameer Jalundhwala
EP9 What Determines Global Business Services' Relevance Today? with Tom Bangemann
EP8 Why a radical shift in employee experience is not optional, with Manisha Singh
EP7 The importance of algorithms and problem-solving in Global Business Services with Venkat Raghavan
EP6 The importance of PMOs in global business services with Suzanne Haenen
EP5 The importance of customer-centricity with Lori Pon
EP4 The balance between hard-wiring and agility for GBS talent with Deborah Kops
EP3 How to raise the profile of payroll from 'pay execution' to 'pay equity' with Jaco Van Der Merwe
EP2 Don't build GBS solutions in ivory-towers with Robert Weltevreden
EP1 A sense of confidence and optimism in the GBS and shared services industry
Robert Welborn & Celonis Podcast Mini Series
Max Just & Celonis Podcast Mini Series
BCP Insight & Celonis Podcast Mini Series
Ep.157: Craig Libby & Celonis Podcast Mini Series
Ep. 156: Steven Remsen, Intel & Celonis Podcast Mini Series
Ep. 155: Uzair Rashid, CVSHealthcare & Celonis Podcast Mini Series
Ep. 154: The Genworth Financial Team
Ep. 153; Joe Jordan, Edward Jones
Ep. 152: Gerald Lackey, GAF
Ep. 151: Tomorrow Today Ep. 4
Ep. 150: Reka Mishra, SVB
Ep. 149: Adrian Terry, GM Financial
Ep. 148: Tomorrow Today
Ep. 147: Pamela Wolfe, NASA
Ep. 146: Hendrik Boehmer, Unilever
Ep. 145: Martin Felder, Linde
Ep. 144: Lee Coulter, IEEE
Ep. 143: Dmitry Popov, Mann + Hummel
Ep. 142: Roland Haefs, Henkel
Ep. 141: Kai-Eberhard Lueg, Siemens
Ep. 140: Dr. Ayanna Howard, Georgia Tech University
Ep. 139: Michael Xiao, Blue Cross Blue Shield of Illinois