All Episodes
Survive: Essentials for C-Store Assistant Managers — 93 episodes
PHYSICAL EQUIPMENT TROUBLESHOOTING (VERIFYING ELECTRICAL BREAKER PANELS)
CUSTOMER CONFLICT RESOLUTION (ASSUMING SUPERVISORY CONTROL OF HOSTILE INTERACTIONS)
RETAIL MERCHANDISING EXECUTION (VERIFYING PLANOGRAM COMPLIANCE)
INVENTORY AVAILABILITY (VERIFYING THE VENDOR DELIVERY INVOICE)
FOOD SERVICE EXECUTION (AUDITING THE FOOD TIMERS)
EXTERIOR FACILITY MANAGEMENT (DELEGATING AND VERIFYING THE EXTERIOR SWEEP)
THE OPERATIONAL INSPECTION (AUDITING THE SHIFT EXECUTION)
INVENTORY DISCREPANCIES (AUDITING THE ELECTRONIC JOURNAL)
THE OPERATIONAL UPSELL (COACHING NATURAL PHRASING)
THE MORNING RUSH COMMAND CENTER (DEPLOYING YOUR STAFF)
S EPISODE 83: Q1 RECAP & THE "THRIVE" PREVIEW (REVIEWING THE SCOREBOARD)
THE "DIVE" GRADUATION (IDENTIFYING YOUR REPLACEMENTS)
Survive Resource Intro: Never Cap Your Growth
WASTE NOT, WANT NOT (VERIFYING THE TRASH)
S Ep 79: ASSISTANT MANAGER? THE HARDEST TRANSITION (C-STORE TRAINING)
THE VENDOR DANCE (THE SUBSTITUTE REJECT)
SHIFT CHANGE WARFARE (THE GATEKEEPER)
THE BATHROOM TEST (DELEGATING THE DIRT)
THE STING (COMPLIANCE COACHING)
THE GLASS CAGE (CRISIS MANAGEMENT)
THE VARIANCE HUNT (INVENTORY CONTROL)
THE COLD WAR (THE COOLER)
THE CASH REGISTER CAGE MATCH
THE 10-SECOND AUDITION
The 5 Levels of C-Store Mastery: From Dive to Arrive
Staying on Track: Managing Interruptions in Store Operations
Making the Right Choices: Priority Setting for Store Leaders
Making Every Minute Count: Time Management for Store Leaders
Finding Real Solutions: Root Cause Analysis for Store Leaders
Critical Thinking for Store Leaders
Effective Decision-Making for Store Leaders
Making Smart Choices: A Guide for Store Leaders
Strategic Problem-Solving for Store Leaders
Speaking with Impact: Presentation Skills for Store Leaders
Building an Inclusive Convenience Store Environment
Professional Written Communication for Convenience Store Leaders
Effective Communication Skills for Convenience Store Leaders
Keeping the Store Running Smoothly: Conflict Resolution & Performance Management
Delegating for Success: How Assistant Managers Can Boost Efficiency Through Effective Task Management
Teamwork That Works: How to Build and Motivate High-Performing Teams in Your Convenience Store
Leading the Way: Understanding Leadership Styles and Approaches for Convenience Store Assistant Managers
Accounting 101: Mastering Basic Accounting Principles for Convenience Store Operations
Unlocking Growth: How Assistant Managers Can Identify Opportunities for Profitability in Convenience Stores
Mastering the Budget: Effective Cost Control Strategies for Convenience Store Assistant Managers
Mastering the Numbers: A Guide to Financial Statements and Key Performance Indicators for Convenience Store Assistant Managers
Boosting Customer Engagement: How Technology and Loyalty Programs Can Transform Your Convenience Store
Harnessing the Power of Online Ordering and Delivery: A Guide for Convenience Store Assistant Managers
Maximizing Efficiency: How Inventory Management Software Transforms Convenience Store Operations
Mastering the Tools of the Trade: POS Systems and Tech Essentials
Food Safety and Hygiene Practices for Convenience Store Assistant Managers
Proper Handling of Hazardous Materials and Equipment
Emergency Procedures and First Aid Training
Ensuring Compliance with Health and Safety Regulations
Analyzing Sales Data and Utilizing Sales Reports for Performance Improvement
Driving Revenue: Implementing Effective Promotional Strategies
Persuasive Selling Techniques and Product Knowledge Demonstrations
Navigating the Sales Process and Customer Buying Behavior
Upselling and Cross-selling Strategies for Convenience Store Assistant Managers
Handling Inquiries, Complaints, and Conflicts Like a Pro
Effective Communication Techniques for Convenience Store Assistant Managers
The Art of Winning Over Customers
Shrink Happens: A Guide to Battling Loss Prevention for C-Store Assistant Managers
Mastering the Shelf: A Guide to Planograms and Shelf Management for C-Store Success
Inventory Management: A Convenience Store's Secret Weapon
Mastering Supplier Relationships: The Key to Effective Inventory Management
Mastering Inventory Organization: Keys to Efficiency and Sales Maximization
Effective Inventory Management for Assistant Managers
Introduction to Inventory Control for Assistant Managers
Implementing Promotional Campaigns for Corporate Convenience Store Assistant Managers
Designing Promotional Campaigns for Corporate Convenience Store Assistant Managers
Pricing for Profitability
Creating Effective Pricing Strategies for Assistant Managers
Understanding Competitive Analysis for Assistant Managers
Understanding Pricing Strategies and Promotional Campaigns
Store Maintenance and Review
Customer-Centric Merchandising: Elevating Your Store's Shopping Experience
Unlocking the Power of Sales Promotion and Cross-Selling
The Second Shift: Linda's Journey
Efficient Inventory Management: The Key to Effective Merchandising
Pricing and Signage in Effective Merchandising Techniques
Product Placement and Visual Merchandising for Convenience Store Assistant Managers
Mastering Effective Merchandising Techniques for Convenience Store Assistant Managers
Enhancing Customer Satisfaction Through Feedback and Continuous Improvement
Going Above and Beyond: Elevating Customer Service
Handling Customer Complaints Like A Pro
Building Customer Rapport: A Guide for Convenience Store Assistant Managers
Mastering Effective Communication for Convenience Store Assistant Managers
Understanding Customer Needs and Expectations in Retail: A Training Guide for Convenience Store Assistant Managers
Mastering Customer Service: The Cornerstone of Retail Success
Navigating Regulatory Compliance and Safety Protocols
Inventory Management and Cash Handling
Mastering Convenience Store Operations: A Guide for Assistant Managers
The Fool Didn't Know It Was Impossible, So He Did It.