All Episodes
The Exam Room — 76 episodes
The Human Skills for the Future Episode 2: Optimism Is a Skill, with Emma Sue Prince
The Human Skills for the Future Episode 1: You Can Change More Than You Think with Emma Sue Prince
Permission To Laugh Episode 3: Play, Timing Is Everything with Kathy Klotz-Guest
Permission To Laugh Episode 2: Play, Vulnerability & Connection with Kathy Klotz-Guest
Permission To Laugh Episode 1: Why Humor Is More Than a Joke with Kathy Klotz Guest
Beyond the Chart Episode 3: Bridging the Gap
Beyond the Chart Episode 2: The Variable is the Patient
Beyond the Chart Episode 1: Seeing the Whole Patient with Christina Owen, RN
The Work Matters Part 4: Everything is Connected with Dr. Eric Black
The Work Matters Part 3: Care Without Barriers with Dr. Eric Black
The Work Matters Part 2: Every Interaction with Dr. Eric Black
The Work Matters Part 1: Called to Care with Dr. Eric Black
The Human Side of Value-Based Care Part 4: Building Better Healthcare with Pamela Knowlton, RN
The Human Side of Value-Based Care Part 3: Keeping the Human Touch with Pamela Knowlton, RN
Beyond the Numbers: Building Relationships That Improve Care with Pamela Knowlton, RN
The Human Side of Value-Based Care Part 1: People Before Metrics with Pamela Knowlton
Leading Healthcare Transformation: Supporting Clinicians and Improving Care with Dr. Satya Sarma
The 20/80 Rule: Focusing on Patients Who Need Us Most
The Patient at the Center: Understanding Value Based Care with Dr. Satya Sarma
Have We Served Our Patients Well? with Geneva Miller
Education is More Than Information with Geneva Miller
The Grief Process Starts with the Diagnosis - with Geneva Miller
Supporting New Nurses Before They Walk Away with Heidi Sanborn
Supporting New Nurses Before They Walk Away with Heidi Sanborn
From Insight to Impact: A Mid-Year Reflection on Value-Based Care
If Value Based Care Works... Why Isn't Everyone Using It? with Dr. Ben Schwartz
Value Based Care: Promise vs Reality with Dr. Ben Schwartz
From Metrics to Meaning: Rethinking Healthcare Measurement with Kathy Letendre
What Healthcare Gets Wrong About Transformation with Kathy Letendre
Building Better Systems for Frontline Healthcare Workers with Joslyn Mikeworth
The Importance of Being Heard in Healthcare - With Joslyn Mikeworth
The Frontline of Care: Stories from a Community Health Worker
Why Nurses Are Leaving — And What We Can Do About It with Heidi Sanborn
Medicaid Unwinding and the Future of Community Health Centers
The Future of Community Health Centers, Part 2: Partnerships and Innovation with Jessica Yanow
The Future of Community Health Centers, Part 1: Policy and Workforce with Jessica Yanow
Why Health Care Payment Models Shape Patient Outcomes
Why Behavior Change Starts With Emotion, Not Information with Dr. Mary O'Connor
The Missing Piece in Health Care: Behavior, Community, and Prevention
Patient Agency, Access, and the Future of Care with Dr. Ami Bhatt
Can Technology Help Health Care Feel Human Again? with Dr. Ami Bhatt
Prescribing Time: Rethinking Health, Prevention, and Digital Care
From Pandemic Fix to Permanent Care: How to Do Telehealth Right
From Shame to Support: A Better Approach to Patient Behavior Change
Beyond Reading Levels: Redefining Health Literacy for Connection and Trust
Health Literacy Starts at the Front Door: Dr. Catina O'Leary on Clear Communication
Dinner and a Show: Building Genuine Rapport with Patients
Closing Care Gaps: How Data and Teamwork Improve High-Risk Patient Outcomes
Prevention in Practice: Managing High-Risk Patients with Dr. Andy Mayberry
From Webside Manner to Innovation Maturity: Making Change Stick in Health Care
Innovation Without the Hype: Practical Digital Transformation for Health Centers
The Future of Health Centers: Vision, Value, and Community Impact by 2030
Staying Mission-Strong Through Change: Communication, Leadership, and a Positive Outlook
Measuring What Matters: Quality, Outcomes, and Community Impact in Healthcare
Building a Culture of Mission-Driven Care: Lessons from Adelante Health Center
Data, Dashboards, and the Future of Forecasting in Value-Based Care
Caring Beyond the Chassis: How Standardizing Workflows Can Heal Healthcare
Breaking Barriers: Reimagining Data and Workflows in Value Based Care
Illness Identity, Empowerment & Grey Space: The Language of Healing in Healthcare
Revolutionizing Patient Experience: What Healthcare Can Learn from Hospitality
The Broken Healthcare System: What Patients Wish Doctors Knew
Mastering Breast Cancer Screening: Lessons from Sunset Health
Altaf Ibrahim's Journey and the Power of Prevention
CAHPS Episode 06: CAHPS Scores and Shared Savings: Why Patient Perception Pays
Medicaid on the Line: What Arizona's Health Centers Need to Know Now
CAHPS Episode 05: Want Better CAHPS Scores? Start Before the Exam Room.
CAHPS Episode 04: CAHPS vs. Press Ganey: Is Your Patient Survey Strategy Built on Sand?
CAHPS Episode 03: The CAHPS Wake-Up Call: What Patients See (and Staff Don't)
CAHPS Episode 02: Survey Overload: Why Your Patients Might Be Tuning You Out (And How to Fix It)
CAHPS Episode 1 - They Said What?! Why CAHPS Survey Results Matter More Than You Think
More Than a Visit: How Value-Based Care Changes the Game
From Tasks to Transformation
Making Every Visit Count
Closing The Loop
More Than a Checklist: Coordinating Care That Matters
From Tasks to Impact: Rethinking Patient Care Delivery