#3: Jason Marcordes - Founder @ Landmark PM - Culture Operations, and Growth in Property Management

In this episode of Unfiltered, Dylan Scroggins and Matt Speer sit down with Jason Marcordes to discuss the challenges and opportunities within the property management industry. Jason shares his journey from early days in the business to building Landmark Property Management, including pivotal moments of growth, tough lessons learned, and the importance of focusing on the right clients. The conversation explores how AI, asset management, and culture are shaping the industry's future, while also highlighting the operational discipline and leadership required to sustain long-term success. They discuss: The leap from managing small portfolios to scaling a full property management company Lessons from difficult client relationships and why not all business is good business Transitioning from C and D class properties to A and B class for stability and growth Leveraging SEO, content, and acquisitions to drive new business The growing role of AI and asset management in property management Building strong culture and team retention in a high-turnover industry Links: Landmark Property Management - https://www.chicagospropertymanagement.com/ Jason on LinkedIn - https://www.linkedin.com/in/jasonmarcordes/ Dylan on LinkedIn - https://www.linkedin.com/in/dylanscroggins/ Matt on LinkedIn - https://www.linkedin.com/in/mspeer/ PropertyManagement.com - https://propertymanagement.com/ The Kalmar Group - https://thekalmargroup.com/ Topics: (00:00:00) - Intro (00:01:05) - Jason's journey in property management (00:03:22) - Lessons learned and business growth (00:05:34) - Strategic shifts and client management (00:08:58) - Current status and future plans (00:12:58) - Leveraging AI in property management (00:17:46) - Introduction to asset management (00:18:51) - The importance of client education (00:21:04) - Choosing the right clients and properties (00:25:19) - Operational excellence and growth (00:29:38) - The role of content in building trust (00:33:32) - Future of property management (00:34:23) - Contact information and final thoughts